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Vision, Glasses, Lenses Complaints

Cohen's Fashion Optical / glasses

Towtruckmike1 on Feb 17, 2019

I had a exam and got glasses from you people. After I received them they didn't seem right, the sales person said since they are progressive glasses the will take time getting use to. I wore them for two weeks, my vision was blurry and I couldn't read, I brought them back and told them my...

OptiContacts / I ordered one box of soft contact lenses and received two invoices for the same contact lens order for a second order.

David Gutierrez on Feb 8, 2019

I ordered one box of contact lenses after I had a cornea transplant on my left eye (as a piggy back for my gas permeable lens). I checked the opticontacts website and noticed that there are two invoices from opticontacts website, both with different prices, the least invoice cost is in the...

Fashion Channel / product ordered in may 2018 and never arrived, and never arrived the reimbursement

Marzio Rubens Nocera on Feb 7, 2019

Fashion ChannelOrder n. #594265 done in may 2018 and obviously paied by credit card Copia di email : Il giorno 10 set 2018, alle ore 08:38, granoptic - maria ha scritto: Buongiorno marzio, La sua richiesta di rimborso risale al 25 giugno. Il nostro dipartimento di contabilità ha da poco ultimato I rimborsi del...

Real Canadian Superstore / eyeglasses - vision department

Ashwin Paul on Feb 2, 2019

I had given my eye glasses to change the broken frame and the optical department changed the frame and charged it.i had severe eye pain after this this and never got better even after 1 month.Finally checked the glasses in the same store i purchased only to find it was demo glasses still...

Pearle Vision / against optical business

Elba E. Rivera on Jan 29, 2019

ELBA RIVERA 12927 Dove Point Ln Houston TX 77041 Telephones: Home [protected]/Cell [protected] [email protected] TO WHOM IT MAY CONCERN January 28, 2019 RE: Complaint against optical business Pearle Vision-Copperfied Seen by: Elaine Kmiec, OD, License #2721TG 7085 Hwy 6...

WebEyeCare / contacts

Dr Kelly on Jan 29, 2019

On 1/29/2019, I thought webeyecare was Great, until my prescription changed and they refused to /let me return my contacts. I made the mistake of ordering a years worth of contacts. And did not know that you must return any contacts within a year of the invoice or you are just stuck with...

Cohen's Fashion Optical / middletown ny location overcharging customers

Risa L. Fuld Himaras on Jan 28, 2019

My husband and I went for our annual exams yesterday, 1/27/19. We each have Davis Vision and EyeMed Insurances. After picking out our frames and lenses, our bill was over $250 just for his glasses. We picked the frames from the "free" frames for Davis Vision Customers. After he questioned...

Acuvue / unfilled rewards/reimbursement

SKAlexandria on Jan 25, 2019

Hello. I have been a wearer of your Acuvue contact lenses for years and this the first time I'm actually angry and disappointed concerning your client service. Back in April of 2018, I submitted the voucher through the website for rewards/reimbursement for the year supply of contacts I...

Specsavers Optical Group / frames

Razena on Jan 25, 2019

I would like to lay a complaint against Specsavers, Raisethorpe, Pietermaritzburg, KwaZulu Natal, South Africa. Firstly my eye test was incomplete. My husband went for an eye test over a year ago at a different branch of Specsavers and was given a complete eye test where they even showed him...

Lenscrafters / discriminatory practices

Rainy Jorel on Jan 24, 2019

On 1/23/19 my spouse and daughter went to the Valencia store (Store 610) to pick up their glasses (took 2 weeks to do my spouses glasses even though it was stated same day service) My insurance doesn't cover Lenscrafters so we were looking to get a discount since the glasses are so expensive. I am...

Sams Club / treatment of employees

annabel36 on Jan 20, 2019

I worked for Sam's Club for 5yrs. I was just terminated. I received my first write almost 2yrs ago when a fellow coworker and I had a disagreement and I raised my voice as I was walking away from her. Then in November I was told I was being written up for my attendance when I called out 2...

Lenscrafters / contact lenses

Autumn Mayers on Jan 18, 2019

I ordered my contact lenses more than a month ago. They still haven't come in. I am more than upset. Every time i talk to them on the phone, i get the normal excuses. i am told that they will be in within 5 days. And guess what? They don't come. i am told that there is a problem because of...

Lenscrafters / calling customer service

edixon2 on Jan 17, 2019

Every single time I have called lenscrafter customer service (4 times this past month, due to my glasses taking 3 weeks (?) I am on hold for 20 minutes. Please get more people working in your customer service department. Or do an online chat for online customers. The one time I tried to...

Lenscrafters / eyeglasses

Umaima Koita on Jan 16, 2019

I had made an order for a new pair of eyeglasses on Thursday 1/3/2019 and aas told that my order would be ready in 7 days. When I called them on Wednesday of next week, they told me again that it'll be ready by next day. Once again, I called them on Friday the 11th and still their item wa...

Sunglass Hut International / unethical behavior

LillianD on Jan 10, 2019

Last night my family and I were at the Sunglass Hut 5707 located 8200 Vineland Ave, STE 1701, Orlando, FL 32821. The salesperson by the name of Victor accused me of changing the price on a pair of sunglasses I was purchasing. I found this to be very insulting as my mother whom wa...

Lenscrafters / service - manager

Deena Jones 81 on Jan 9, 2019

I bought my glasses from the store in Governor's Square Mall in Clarksville, TN. I must I love my glasses and the customer service from the ews Santana was wonderful and every time she is there to welcome me with a warm loving smile. On the hand the manager Erica is the worst person I have...

Stanton Optical / horrible experience

PaulaAnne on Jan 9, 2019

We went into the Stanton on 124 and Capital in Brookfield WI on 1/8/2019 for my daughters contact appointment. This was the worst experience I have had here. We were here in Spring to order glasses from my daughter and it was great. It was easy from start to finish. This experience not at...

Specsavers Optical Group / glasses

Macarina on Jan 1, 2019

hi..i brought glasses 3 months ago at the century city specsavers and I have a problem with the frame its no longer hold the lenses well so I bring them back wanted replacement or refund to find out the acting manager takes the specs and gave them to the technician to sort it out but still...

Discovery Benefits / reimbursement claim denied

Rivers1975 on Dec 21, 2018

My wife called and spoke with 3 different agents at discovery benefits before she went to the eye doctor to confirm that she would be reimbursed for any copay and prescription eyeglasses and/or contact lenses that she would order. She was told by the 1st agent that it was eligible to be...

Pearle Vision / glasses & lens' are terrible even though I paid for thin lens

Cindy Guay on Dec 12, 2018

Pearle VisionI purchased glasses for my son on the 30th of November. They were supposed to be thin lens with a $542. price tag on them. The moment he put them on, he informed them he couldn't see out of them when he looked down. They have given us every excuse in the book as to why he cannot see & of...