Cactus Boot
Reviews and Complaints

I ordered a pair of boots on 08/12020. I still haven't received my order. I've contacted the company through emails and telephone, but I haven't received any information about my order.

I bought some boots from Cactus Boot Co. It's been like two weeks now, and they said the boots would ship in about five days. But man, no one picks up the phone at Cactus, and they don't even bother replying to emails. I had to cancel my payment because it seems like they're trying to scam people.

Total scam, I sent several emails after purchase with no response back. I tried calling the number provided and it's now disconnected, so I filed a claim with my bank for fraudulent accounts. I suggest you all do the same; otherwise, say goodbye to your money.

I ordered 2 pairs of boots but never got anything. I waited and waited, and had to argue with my credit card company. It's crazy, they even have social media posts to make it look real. The social media also has negative comments and reviews! They're terrible.

I ordered 2 pairs of boots, but only received one. I talked to the owners many times and they promised to send the missing pair. It's been more than a month and I still haven't received it. Be careful when buying from them. I feel like I got scammed big time.

I ordered boots on 7/28, but still haven't received them as of today, 8/21. I managed to contact them once, and they told me that the boots I ordered were not in stock. They mentioned having a similar pair, so I asked for a picture. However, I haven't received any response from them yet. I've tried emailing and calling, but no one has answered.

Scammers! They never ship your order and don't respond to your calls. If you manage to reach them to inquire about your order, they either promise to investigate or claim they found it and will ship, but they never follow through. If you call them again from the same number, they won't answer, they'll block you. I'd give them zero stars if possible.

I would give 0 stars if I could. This place is a total scam. I wish I had checked here before trying to buy boots. On 9/3, I got an email saying my boots were shipped, but I never got a tracking number. They took my money and I haven't heard from them since. They won't return calls or texts. Can't email them because the emails they list are not valid. This place is a total scam.

I bought some boots from this "company" on 9/7. The website said they would ship in 2-3 business days. After waiting for 8 days, I thought it might be a scam and started a dispute with my credit card company. Right after I submitted the dispute, I got an email from the "company" saying the order had shipped, but there was no tracking number or shipping info. So I canceled the dispute. That was on 9/15. It's now 9/30, and I've been checking the website almost every day, hoping for an update. Still no response from them. I've sent 4 emails asking for any info about the shipping or the product, but no reply yet.

I'm sure you've gotten lots of complaints about this company, based on the reviews I've seen. I bought 3 pairs of boots from Cactus Boots for a total of $338.94. I bought 2 pairs together, then later bought another pair separately. Cactus Boots sent me 2 pairs of boots that were not the ones I ordered, and they were also the wrong size. They never sent me the 3rd pair, which cost $112.98. I really want a refund for all 3 pairs since the 2 I got were wrong. I emailed both *** and *** (the email contacts on their website) multiple times. I also messaged them on their *** account, where I first heard about their special offer. They haven't replied to any of my attempts to contact them, and I feel like they've basically stolen almost $350 from me. I have screenshots of my bank statements on my phone app, which I can show in an email response. Thanks for your time.

Ordered boots from this so called company and they took my money and I did not receive my boots!

I ordered boots from cactus boot company. I have not received the order and I can not get anybody with the company to answer or reply to me. I was charged $112 and received nothing.

Ordered a pair of boots from the said business and never received a tracking number when it was said the boots were shipped. So I researched after the fact that many people are having the same problem. This company needs to have their website removed. They don’t respond to emails or phone calls.

I ordered a pair of their boots which claimed to be “100%” genuine leather and they weren’t. I received two different shoes in the same box one boot was one skin the other one was a different and both were imitations and not genuine I sent a message to *** who has continued to ignore me and won’t respond. They also claim they’re hand maid by them but they’re made by *** boots

I ordered a pair of boots from cactus boot co. brown turtle size 13.I received a pair of brown pythons size 8.When I made several phone calls and sent emails to this company I received no response from emails and the phone number is someone's personnel voice mail box and its says its not set up to leave messages. I believe this company is out of business and is sending customers whatever boots they have in stock.

I ordered a pair of boots from this company on 8/25. I never received a confirmation notice. I emailed the company on 9/3 to see if they had been shipped. The rep said he would ship them out on 9/3. I still haven’t gotten a tracking number. I’ve sent 10 emails asking the status of my order. They do not reply to me. The phone number listed for them is ***. Goes straight to “voicemail not set up” message.

Ordered two pair of boots on april 7th. received both pair april 15th, one pair wrong color, second pair, each boot different size. emailed Cactus that i'll be returning the pair with different sizes. Shipped UPS, Have return receipt. Cactus will not return any calls, or answer any emails. Was willing to exchange for correct size, but now want my money back. then i'm going to return other pair that was wrong color, never worn.

I order some boots last month 9/27 they sent me a email that my boots were being shipped with a order #*** on 9/3 without a tracking # I thought this was odd and thought maybe they will send it later but it never came I have emailed them twice *** & *** and also called the # *** that is posted on there web site and all I keep getting is sorry you have reach a voice mall box that has not been set up yet. I paid $99, Plus $12.99 for 3 day shipping, total $111.99

The item I received from the merchant was incorrect. I contacted them and agreed upon and exchange. After shipping the return at my expense, I confirmed delivery with the merchant and via the UPS tracking number. When I inquired about the status of my exchange I did not receive a reply. I have made multiple attempts to contact them via email, text message, and phone calls and I have not received a response. They have not shipped my exchange or refunded my payment. I’m filing this complaint to ensure they do not continued to take advantage of other consumers.

This place is a complete scam, its been a month since waiting for my boots to come in. Like a fool I spent almost 500.00 on boots from these guys and still haven't gotten a response. No updates on shipping or anything. I live about 6 hours away and should probably go down there and do something but I shouldn't have too if they would step up their game. I've send countless emails their phone number does not work so now I am forced to take this up with my credit card company and see if I can get it back. It's a shame how they promote themselves on Instagram just to steal peoples money. They have time to update the website to extend the sales but not time to respond to an email ? Funny.

Order for boots was not fulfilled but my credit card was charged. Company never sent confirmation email of purchase. I called phone listed on company website and *** answered saying it takes a few days to process. It is a personal cell phone number. After numerous phone calls and emails trying to get information on the order, company *** sent email that it was being processed and as soon as boot came in I would get tracking information. Weeks went by and no shipping confirmation but my credit card was charged. I called, texted and emailed multiple times and nobody returned my messages. The ***s email is *** and his name is ***. I received one phone call from *** the *** from the number *** saying to call about order. He never answered when I returned call and left messages. I have done that multiple times over the last month. Company phone number is *** on website, not number BB has listed. I have called it multiple times over the last month. It has no voice mail. Someone texted from that number saying they are "currently out of the office. We'll get tight back to you." That was over a week ago now.