Cadbury
Reviews and Complaints

I bought Cadbury chocolate silk and found white patches on it. It showed signs of fungus I guess. At tht spot itself I called and registered complaint.. They told they will take actions. No actions wr taken. Even after my second call...till now no actions are taken. They shld be ashamed of not repaying for their mistake.it will definitely affect the goodwill of their business

I have bought 6 diary milk oreo from bahrain, zinj lulu and have found out that there is no vanilla cream or oreo in it as shown in the product cover. (C8) OEC3873443 BARCODE NO.[protected]. we have bought 6 pieces and only one of them had oreo in it. the picture we uploaded is legit we had already opened it and found out that there was no oreo in it. it was just the normal dairy milk. we are reporting the same for your kind notice as this would create a bad impact for your company. we hope you will look on to this matter soon. my email is [protected]@gmail.com

I visited the Bylsbridge Pnp in Centurion on 13 December 2017, 13:15. There was a lay unpacking the dairy milk ice-cream in front of the pay points. I requested her to please move so i could get to to the allocated till point to pay for my goods. the ignored my request bumped my baby bump (7.5 months pregnant) into the counter to get further stock to pack into the fridge, almost causing me to fall.
I raised it with the PnP manager who advised me that it is not there staff member but a dairy milk staff member. This is highly unprofessional and acceptable and causes damage to the stores. this behavior could lead to injured customers or any damages claims.

I bought cadbury dairy milk oreo chocolate on 12th august from a store near malviya nagar metro station, Delhi. When I opened it, it was smelling very bad. It felt very oily when I touched the inside the wrapper to open it all my hands got soaked in oil. The smell of oil was very bad it felt like some cheap quality oil. And the chocolate was unopened when I bought it I was the one who opened it. It was not expired. The expiration date is very far away. I couldn't eat it obviously and felt like complete idiot wasting my money. It was of Rs.75. I don't expect such service from cadbury.
I captured some pictures which I will post here. As a consumer I felt cheated.

This Is regarding faulty piece of Cadbury bought today from general Store (Area Andheri East).
please note the condition of Cadbury bought can bee seen in the picture attached.
foul smell & distorted item was found.

Batch No/Code No : D70623 B2
Pkd Date : 06/17

We would request you to attend our issue & take necessary action & make sure this does not happens in near Future or will be taken ahead to further level.

Good day. I would like to find out if there is something wrong with the cadbury martians competition website. We cannot log in, it does not give us a verification code. We send numerous requests. We collected four codes. A lot of wrappers do not have codes. Please let us know whatvto do. The kids really want the martians figurines. They so disappointed that we cannot redeem it. We purchased a whole lot of cadbury slabs. Please help, let us know what to do.

Thanks a lot

Kind Regards

I bought a slab of top deck dairy milk from my local supermarket, pick n pay, upon opening the package I found the slab to not be a top deck slab but a plain slab that was just dotted with white chocolate. I have attached a picture below of what I received in the packaging, I would just like to ask that you up your quality control when packaging your product. I have always enjoyed your products and buy regularly but I found this quite unacceptable, please can we find a way to resolve this. Thank you

i have bought chocolate cad bury yesterday & find out after half way eating the chocolate, there is webs & worm inside the chocolate. The outside package have no hole & i'm sure its has been affected from the earlier processing. i was shocked after i have eaten a very long webs & i feel phobia to buy this kind of chocolate. How this is happen? Where is the food controller to verify the food? How disgusting happen to me! I have send email complaints & call the consumer service but no reply. Service is very bad! Feel like this company is strong selling product to market but no action taken after this incident happen. Where is the responsibility & service? very scary...

The afternoon of the day 24th of November of 2013, I went to the store to buy a package of cookies. As I am a big fan of the preparation for "Cadbury Hot chocolate", that day I decided to buy something completely different : the -for me completely new- biscuits " Cadbury Disgestives " .

When I came home ready to enjoy a delicious cup of hot chocolate with my cookies, everything started well ... Until I bite the third cookie. My teeth start to fight what turned out to be something like a wooden stick with a sharp tip, potentially harmful for human consumption... A bit more of a third of a wood stick inside of the cookie!

In short, a potential hazard to the consumer ...

Do not know what to do about it and I am feeling a little cheated by both the commercial establishment in which I have acquired the package of cookies ( Poundland ) and by the Cadbury company .

If buying a cheap a product represents a risk, at least the consumer should be warn about this in order to assume the consequences of their decisions... But as a consumer I trusted in a brand that put in risk my health and security.

I am completely in shock. I feel neglected and scorned because if that would be the case that I swallowed the piece of wood, I do not know who would have paid for the treatment and the resulting damage ...

I am still trying to find out the right place to raise this complaint apart from this one...

Thanks in advance,

CB

To contact me regarding this case, please kindly e-mail me to: [protected]@yahoo.com

respected sir / mam
my self komal narang shop name SAI COLLECTION SHOP NO-2 INFRONT OF PREM NAGAR GURUDWARA JABALPUR MP .CADBUARY CHOCOLATE DISTRIBUTER M.B.A [ MAHACAUSHAL DISTTRIBUTER ] AND HIS SALES OFFICERS & COMPANY SENIOUR OFFICERS ARE ALSO DONT SHOW THERE INTEREST TO SATTISFIED THE RETAILERS LAST SIX [ 6 ] WEEK NO BODY HAS COME TO TAKE ORDER LAST TWO WEEK WEN SALESMAN CAME AND TAKE THE ORDER . AFTER 3 DAYS HE SAID THERE IS NO STOCK . BUT THEY ARE SELLING THERE PROUCT IN LETTER PAD AND TAKE SOME EXTRA MONEY OVER ? AND ABOUT THIS I HAVE COMPLAINT IN CADBUARY INDIA LTD & SEND MAIL ALSO. WHEN MY PROBLEM IS NOT SOLVE I ALSO CONTACT TO MRS DISUZA MAM ALSO. AND LAST YEAR MBA SALES OFFICER MR SANJAY TAKE MY DEFECTED BABY FRIDGE TILL NOW I ONT GOT MY FRIDGE I THINK HE HAS CHANGE FROM OMPANY AND SALE TO ANOTHER SHOP KEEPER IN BLACK. ? THIS SOME PEPLE MAE A IG ZERO TO A REPORETED COMPANY [ CADBUARY INDIA LTD ... PLSSOLVE MY ALL PROBLEM AS SOON AS POSSIABLE OTHERWISE I HAVE GO TO CONSURE FOURM...
THANKS
KOMAL NARANG
JABALPUR MP
CONTACT NO - [protected], [protected]

I still can't work out what it is but it is white long an hairy it sounds like mould but its not, it looks like the fluff out of a pillow but more thinner and straight and the beste date is the23/01/2012.

This is the actual complain message I sent to kraft (distributor of Cadbury in the Philippines) last September 15, 2010. Unfortunately, they haven't responded yet to my complaint.

I have bought a Cadbury Dairymilk (40g) last September 11, 2010, at Waltermart (Gen. Trias, Cavite, Philippines). When I opened the foil that covers the chocolate, I have noticed that grains of chocolates were present on the sides of the chocolate--which was unusual because the chocolate must have a smooth texture. I have also noticed webs in the chocolate. Upon further inspection, I saw a worm crawling from a hole somewhere in the chocolate. I took pictures and video of the worm in the chocolate but unfortunately, I can't attach the files in this message. By the way, the chocolate was made in Malaysia (BBD 12-11-10, code 333CL101B2). I already went to the supermarket to ask replacement of the item I bought. I hope you can immediately attend to my concern. I really love Cadbury chocolates. We all know that Cadbury was being bought in higher price compared to any other brands. It just puzzles me how a worm can penetrate a chocolate that was sealed inside a foil. Though I have studied food technology course, it was never been discussed in our food microbiology/biology subject that there were worms that love eating chocolates (maybe I was absent at the time my professor had discussed this). I wouldn't have sent a complaint if what I have found in the chocolate were ants.
I have also seen (while internet browsing) that there were previous incidents in other country that worms were also found in the Cadbury chocolate. I haven't given much of my time reading the article so I don't know what the manufacturer did in order to address the customer's concern. Have the Food Safety Team of the processing plant really implemented corrective action done when the incident first happened? If they have, what might be the possible reason/s of the recurrence of the incident? Should the customer blame the supermarket where the product was bought? Think about it.

Hi,
You must first send your findings from your Bad Products from your
LAB and Cadbury should be Guilty and feel shameful, the Person who (I)
suffered from your Bad Product quality in Mumbai in 2008 and again now
his Family, the Children Suffered and overall at that time and this
time the Trauma I gone thru and my family who will take responsibility
and give the compensation, that time in Mumbai I cooperate with you
beside that I suffered and as an Part of Media and Indian Citizen, I
supported Cadbury, its OK and it can be happened and believed and
trusted Cadbury’s assurance that in Future they will not repeat the
same and deliver me and all Indians the Quality and Hygiene Products
but this not happen and repeated once again with me and my family that
means Cadbury is always made and making this type of Cheap and Bad
Quality Product and always one of Indian suffered.

Don’t your Companies any Senior Official atleast call me or get the
Problem know and do the needful but beside doing Bad Manufacturing,
company don’t know how to relief Customer and help out.

Cadbury will surely get sincere when this issue will run thru Legal
Court and thru Media all over India; everyone will know what the MEETHA
Means that Cadbury.
I assure you, I and my family what got pain and what Cadbury assure in
2008 and failed to do so it’s a DOOKHA with me and India, you are
showing with your Advertisement that Meetha and Sudhata means Cadbury
but Reality I know and have Proofs.

This EID, Dusherra, Diwali and New Year, I assure you, no known People
from my side will Purchase CADBURY Product and every Indians will know
the Reality and Bad taste of Cadbury, no Indians will buy and prefer
Cadbury this time and in any Festival.

My Children’s and Family now scared of Chocolate and any Chocolates
just because of Cadbury.

I will Claim for this DHOOKHA and DITCHING, ME and MY Family and Every
INDIAN.

I will take this Issue and Reality on Civil Platform and one time Cola
Drinks faced and every Big Companies like you will know when a Person
and a Indian Trust you always what you give him and them just DITCHING
and DHOOKHA with all.

Thanks

PRANEET ANAND DIXIT.
[protected]
[protected]@rediffmail.com
[protected]@gmail.com

Dear CADBURY,
I hope you must have seen your Products Photos and the
Sample your official guy took for the Testing, I too will give your
Chocolate in Govt. Lab for Testing and I am registering the Product
Complaint and Earlier Complaint with all Proofs and will raise this
Issue thru Media also as an part of Indian Media, as some of one Indian
did with Cola & other Soft Drinks.
I Claiming for Ditching me as in 2008 your Product 5Star I found with
Hair in it and your Company too tested and found Manufacturing Defect
of your Quality Product and Cadbury India assured me they will deliver
me and Indians quality and hygiene Products always which they again
failed to do so in 2010 only and that time I didn’t claimed and raised
the issue but this time I will surely go ahead.

Complaint I logged Officially FYI:

I HAVE PURCHASED THE 2 DAIRY MILK CHOCOLATE FROM NEW-DELHI AND ITS
PACKED DATE: 04/10 AND EXPIRY ON: 12 MONTHS LATER. BUT AS MY TWO
CHILDREN OPENED IT AND TRY TO EAT IT, THEY STARTED VOMITING AND THEN I
CHECKED ONE CHOCOLATE WAS WITH TOTALLY WITH BAD ODOUR AND SHOWING LIKE
FUNGUS TYPE AND OTHER CHOCOLATE WAS HAVING A THICK WHITE LAYER LIKE WAX
DEPOSITED ON IT, AND DUE TO CHILDREN VOMITING AND UNEASINESS MY SISTER
RAN AND FALLEN DOWN AND GOT CRACK ON HER BACKBONE, EARLIER ALSO IN 2008
IN MUMBAI, IN SAME CADBURY PRODUCT WITH 5-STAR CHOCOLATE I HAVE GOT
THE HAIR IN THE CHOCOLATE AND I HAD COMPLAINT FOR IT AND THEY CHECKED
IT IN THEIR LAB AND FOUND IT WAS A MANUFACTURING DEFECT AND THEY
ASSURED ME THAT TIME, THEY WILL DELIVER ALWAYS GOOD AND HYGIENE PRODUCT
TO INDIANS AND WITH SORRY NOT REPEATING IN FUTURE, THAT TIME I DIDN'T
CLAIMED FOR NOTHING AND THEY JUST GIVE ONE CHOCOLATE PACK WITH SORRY,
BUT THIS TIME AGAIN THAT MEANS THEY ARE DELIVERING CONTINUALLY BAD
PRODUCTS TO INDIANS AND TAKING PROFITS OF CRORES DAILY. THAT TIME TOO I
GOT LITTLE UNWELL FOR 2 DAYS BUT I LEFT, AND I ACCEPTED CADBURY
ASSURANCE BUT THIS TIME I WILL NOT LEAVE AND RAISE THIS ISSUE LEGALLY
AND THRU MEDIA ALSO AS AN PART OF INDIAN MEDIA. PLEASE SUPPORT ME AND
INDIANS.
PRANEET DIXIT

Note: Forwarded message attached

— Original Message —

From: "praneet anand dixit"[protected]@rediffmail.com
To: consumer. service. [protected]@cadbury.com
Subject: Re: Reg : Mr PRANEET DIXIT - FW: Contact Us Information -
Consumer Feedback

PRANEET A DIXIT
PROJECT-MANAGER
0013

Hi,
Please look the quality of your Product Dairy Milk, I have buyed it
from Chattarpur New Delhi. My discomfort, this is the second time I
have faced the bad product from Cadbury, once in Mumbai with 5 Star
chocolate and this time with Dairy Milk large one.

My children nearly to face to get ill and my sister fallen down and
broken her backbone due to children shouted and showed discomfort, she
ran and slipped due to your great Product.

I have talked to one of my senior friend from Parliament and talked to
advocate to fill the case in Consumer Court and this case I will put in
Public thru Media and this is really a great experience.

Please see the attached Photos.

Your Product PKD Date: 04/10
Expiry Date: After 12 Months.

My Address: Noida
Mob. No - [protected]

No-one from your Organization has called up me and not even tried to
know and clear the problem.
Thanks for your cooperation.

Praneet Dixit.

On Fri, 06 Aug 2010 17:13:38 +0530 wrote
>

Dear Sir

We refer to your mail dated 2nd August, 2010 regarding
your dis-satisfaction with the purchase of Cadbury chocolate.

At the outset, we would like to assure you that Cadbury is very
conscious of its responsibility towards society in general and consumer
in
particular and have enjoyed consumer confidence in India for over 60
years as well as
worldwide for so many years because of our commitment to Quality and
Consumer
Satisfaction.

We shall be grateful if you could let us have the following details
to enable us to understand your grievance :

1)
The
name of the product

2)
The
Batch Code and Pkd as printed on the pack

3)
Nature
of your dis-satisfaction

4)
The
name and address of the retail outlet from where this was purchased and
the
date of purchase.

5)
Your
complete postal address

Upon receipt of your reply, we shall depute our Sales Officer to
visit you. Please hand over the product in question to him for our
examination.

Assuring you of our
best services.

FOR
CADBURY INDIA LIMITED

Consumer Service Cell

From:
[protected]@cadburyindia.com [mailto:[protected]@cadburyindia.com]

Sent: Monday, 2 August 2010 2:40
PM

To: Consumer Service Cell;
[protected]@cadburyindia.com

Subject: Contact Us Information -
Consumer Feedback

Contact
us form information

First Name

:

PRANEET

Last Name

:

DIXIT

Phone Number

:

[protected]

Address

:

New-Delhi

Pincode

:

220001

Subject

:

Consumer Feedback

Email

:

[protected]@rediffmail.com

Feedback

:

BAD PRODUCTS, INDIAN PUBLIC HEALTH ON STAKE, CRORES
DAILY PROFIT OF YOUR COMPANY AND DAILY CRORES OF HEALTH GOING DAY BY
DAY
DYING. I AM FROM INDIAN TELEVISION-MEDIA AND I ASSOCIATED WITH
PARLIAMENT,
WITH LEGAL PROCESSOR AND CONSUMER
COURT AND MEDIA, I WILL FLASH WHAT BAD, CHEAP
PRODUCTS YOU ARE SERVING TO INDIANS. MY OWN FAMILY SUFFERED AND MY
SISTER
BECAUSE OF YOUR BAD CHOCOLATE, MY NEPHEWS SUFFERED AND DUE TO THAT MY
SISTER
FALLEN AND BROKEN HER BACKBONE. WHAT HAPPENED IF CHILDREN HAVE
CONSUMED WHOLE CHOCOLATE.
EARLIER IN MUMBAI ALSO SAME HAPPEN TO ME, IN YOUR 5STAR CHOCOLATE
THERE WAS
DEAD HAIR, I COMPLAINT ABOUT IT, YOUR COMPANY CHECKED IT FOUND
FAULTY, I
LEFT THAT TIME JUST TAKING A SORRY FROM YOUR SIDE AND A ONE GOOD
STANDARD
CHOCOLATE PACKET BUT THIS TIME I WILL PUT THIS BAD PRODUCTS HUGE IN-
FRONT OF
EVERYONE. PRANEET DIXIT [protected]

Cadbury Cocoa Partnership – a historic alliance to secure the future of
cocoa farming. Visit www.cadbury.com to learn more

Please support our Purple Goes Green commitments and consider the
environment before you print this email

—

This e-mail and any files transmitted with it are confidential and
>may contain privileged information. It is intended solely for the
>use of the individual or entity to whom it is addressed. If you
>are not the addressee it may be unlawful for you to read, copy,
>distribute, disclose or otherwise use the information in this e-mail.
>If you are not the intended recipient please notify
>[protected]@cadbury.com

—

PRANEET A DIXIT
PROJECT-MANAGER
0013

While eating a Cadbury dairy milk Eclairs toffee, i came across a metal kind of object inside it. I in fact ate a few broken particles of it before i realized what the object was. I was really worried for my health after consuming it as I felt a lot of unease in my throat.

I would like to officially launch a complaint against the company for negligence to public health due to hazardous materials inside their product. I have managed to retain a little portion of the toffee with the object in it.

I bought about 6 chocolates from a near by store. I got Diary milk, 5 star and Munch. When I reached home and checked all the chocolates were powdery in nature and bitter to eat. I complaint to cadbury, but they said they can only replace the chocolate. I demanded for a lab test to be done as it could affect other consumers as well, but Cadbury did not take any action. They wanted to just replace the chocolates. This happened in Sep 09 but till date no action has been taken. I have called the Mumbai office which is a STD for me and spend a lot of money on telephone bills, but nobody is ready to speak to me. I try calling the toll free number but no one helps.
I have the chocolates with me and have tried number of way to put in a complaint but nobody has bothered.

Dear sir,

We purchased one cadbury choclate on our way back from trichy, tamil nadu. however on opening it, we were shocked to note that it was full of fungus growth and was fully spoilt.

Details of defective cadbury product purchased

Name of purchaser s.a. ramakrishnan
Profession of purchaser chartered accountant
Address of purchaser no-1, second cross, maravaneri, salem-636007
Tamil nadu

Name of defective product cadbury dairy milk
Net weight 95 grams
Cost of purchase rs.50.00
Code of product t90308
Month of packing 03/09 c
Bar code 8 [protected]

Please rectify the defect and do needful

Sir,
I had bought a Cadbury Dairy Milk Crackle on 6th August 2009. On 0pening the packet I found half of the chocolate bar was missing.
The incident is very disturbing. Hope necessary action to be taken to mitigate such occurance.

Product Info:-
Product Name -Cadbury Dairy Milk Crackle
Code- P 90428
Bar Code - 8 [protected]
Pkd- 04/09
Net wt- 42 g

Purchased From:-
A retail outlet in Jadavpur, Kolkata.
Location - Near Jadavpur 8 B Bustand, On Raja S.C.Mullick Road, Beside HDFC ATM, only shop at the corner of the lane leading from Raja S.C Mullick Road towards Dutta Printers.

I loved Cadbury, but the incident that took place a few days back prompted me to post this complaint. I bought a 150 grams of Cadbury Roast Almond from Gaisano Store in Kabankalan City, Negros Occidental, Philippines a couple of days ago. I checked the wrapper for the expiration date and I read 05/10/09. I assumed that it meant 5 October 2009 which is months away.

That same night, I felt like binging and I grabbed my favorite chocolate (the same Cadbury Roast Almond I bought earlier that day). I opened it and broke a small portion of the chocolate bar. At first bite, the chocolate tasted funny, but I didn't mind it thinking that it was just because I just brushed my teeth. When I was done with that portion of chocolate, I couldn't shake the feeling that something was wrong. It reminded me of the Van houten chocolate that I bought (from the same store) that had molds. So I decided to open up the whole package.

Much to my disgust, there were a number of worms wiggling in the chocolate bar! There were also molds! On instinct, I threw the chocolate and rushed to the toilet to wash my mouth. I decided to return the store the following day to file my complaint. You would be surprised and disgusted with what the merchandiser told me.

When I asked for the store supervisor for my complaint, the first person that they called was the merchandiser. The merchandiser told me that they had no idea that there were worms in the chocolate bar. Besides, he told me, the chocolate was already opened. I felt my blood rush to my head and I told him, "Are you plain stupid or what? How would I know that there are worms in the chocolate if I didn't opene it?" Then they asked me to ait for the supervisor. Around 15 minutes later, the supervisor approached me. He was carrying a few bars of Cadbury. He told me (and showed me) that the expiration date is stated as day/month/year which he said illustrates that the chocolates on display were not expired. So I asked him how he would explain the worms and molds in the chocolate that I purchased. Hold your breath, he told me: It's a RECURRING incident involving Cadbury Roast Almond. I asked him, "So what do you do about it?" He said, "We just report complaints to the local distributor."

Amazing! Those people in the store don't take responsibility for the food products that they put on display! How could they allow such incident to happen repeatedly and take no actions on it? And how could Cadbury allow this thing to happen in the first place?

If I were to be asked what should be done, I would definitely say: They should put a warning on Cadbury chocolates that says: This product is only for those who have the stomach for wiggling worms and thickened molds.

My name is Shelley Tryon. I have been buying caramilk chocolate bars for years because of how good they are. For the past 2 weeks I have been have issues with the chocolate bar rapper. Every time I go to open the chocolate bar the package is actually glued to the chocolate bar, making it so you cannot even eat the bar. Because of the glue on the chocolate bar there is a lot of the paper glued on the rapper. I buy the chocolate bars daily and I really hope the problem gets fixed because my 10 year old daughter got very sick because of the glue. Please fix this problem before other kids get sick to.
Thank you
Shelley Tryon