Caltex
Reviews and Complaints

I was shocked to hear the story of James Latta who Caltex sacked because of his attempt to manage an aggressive customer in Bateman's Bay. A warning would have been appropriate not a sacking in this situation. You need to get better HR professionals if they make blanket decisions like this without consideration of the situation and circumstances. I would have done the same if I felt threatened and was trying to protect other customers. You have no idea the impact this has had on this individual who was a real hero during the fires. You should be giving him a pay rise and award for his commitment and loyalty. Unbelievable the stupidity of Caltex's decision. My family and I will not use Caltex products until you reinstate this man. Give him a break.
Barbara Cunningham

I was at stateng caltex service station the petrol attendant decided not to help us but attend other cars, when we complain he told us that he has no time for us cause we are looking at women. We gave him R200 to put into the car and he only put R80 and said the car is full but we knew for a fact that the car cannot be full.
The petrol attendant's name is Meshack I was at the station at 06 January 2020 13: 55
My name is Monnapule Collins Mmudi
Email: [protected]@gmail.com

On the 18th November 2019 at around 17:30 pm I filled petrol of R100.00 at Caltex Anton Lembede St, (former smith street) Durban Central, Durban, 4000. I used R200 note which the petrol attendant (Langa Phumlani) and gave me back R100 change. I assumed he filled the R100 petrol and I drove off. I had 2bars on the petrol gauge left which is why I went to fill in the first place. While driving I noticed the bars where still the same and had not increased to show that the petrol was filled. I then returned to him and explained that I am noticing that the petrol was not filled. He said he filled but I was not satisfied so I asked him to call the manager and he said there is no manager present at this time. When I asked so who must I report to he said the supervisor. I reported this to the supervisor then said I must drive off because the bars will eventually increase to show petrol was filled. He the said this has happened to him before when a lady filled petrol and the petrol gauge did not increase he then gave the lady his own money to cover the lady should her petrol gauge not increase. I found that service unfair as I was not given the very same service. I then left while driving I took pictures of my petrol gauge at every 10km intervals that I drove to ensure I have proof. The petrol did not increase at all which proved that the petrol was not filled. I have the pictures of the petrol gauge as well as the speedometer readings, which I showed Mr Langa Phumalni and my three colleges I was with in the vehicle. I then returned the following day on the 19th of November 2019 to the petrol station to follow up with the manager who was not present the day before. I found out that he was not present again on the 19th of November 2019 I then got frustrated as I was not getting any assistance I returned to the petrol attendant (Langa Phumlani) who initially assisted me. He gave me a very bad attitude and said he has nothing to say to me. I left very angry and decided to phone the garage again later at 4:30 pm when I finished work the same day. I spoke to a lady by the name of Faith who informed me that the manager is still not avialible and she said the managers name is Mpumelelo Hadebe. She then took my message and said she will give the manager (Mpumelelo Hadebe) who was unavailable the pass two days. I am now extremely angry as I have given the employees at this petrol station 2 days to solve my query and they still have not assisted me thus far. I lost an amount of R100 and still not receiving any assistance and the staff is not concerned about this. I am going to take this farther and also going to use all avenues availible for me including but not limited to, legal, social media etc.

I am trusting you will resolve this matter at your earliest convenience as your staff at this petrol station cannot assist me including the petrol station manager (Mpumelelo Hadebe)

Mthokozisi Ndlovu
[protected]

One of supervisors called me with "kaffir" at work when I tell him I am going to open a case they came to me together with filling station manager saying that I must not go to open a case and they apologies for that. Few weeks later they dismiss me from work for nothing currently I am busy with ccma case with them. So I have proof of all what he said to me so I am planning to post that video to all social platform so that the world could see how bad people are threatened at caltex.

Located at Caltex Guar, Kedah. The cashier was so rude when he insulted me, which he did not notice that I was still there. This is my first time paying for fuel, and worst and bad service experience ever. He just took my money, and never say anything, then after seeing i still standing there, he asked me do u need receipt? I just answer him, what do u mean? then, he did not reply me, and I asked him, so can it be used now? because I don't hear you say, done or anything which can direct me to the next step. He just said Yeah in a very annoying voice. After that, I went into the shop for drinking water and clearly heard that the boy complaint to the other staff about me asking such thing and insulted me by imitating the way i asked. Such a bad customer service. Complaining here, just in case u need some improvement, maybe can improve customer service experience.

The R62 are a worldwide attraction and the Caltex garage, the only garage in Barrydale, are a sight for sore eyes. The cafe are even worse, sell expired products and prices are even higher than any other convenient store. Not sure if this building or caltex belongs to the owner, but seriously needs a upgrade. Please look into this matter as Caltex brand name are seen al over the world and does NOT look good at all.
Regards

10pm at night no body else in the service station, waited to get service, found cashier sitting behind the counter talking on her phone! Said hello to get her attention, if looks could kill, like I was interupting her night.. Asked for a packet of smokes and payed via eftpos and it was approved! The cashier still typing away on her phone right innfrount of me... Had to then ask for my smokes but still kept typing! Right in frount of me! I don't know what your training your staff on how to treat customers.. Disgusted is an understatement..

After obtaining a hot chocolate drink and the cup not filling to the top I complained to the cashier who turned to ask her associate if that was normal and they said they didnt know. They then proceeded to resume their conversation between themselves. NO HELP .. NO RESOLUTION. NO SERVICE.. I WANT AN ANSWER AND my cup to be filled to the top likw every other Caltex outlet I purchase a hot drink from. I would like you to contact me on this issue. A simple thing to fix .. but too lazy to resolve. If I dont receive a resolution, I and my family and friends WILL purchase our fuel with a different provider. Contact me [protected].

I filled up my old car that has been recently restored and petrol tank cleaned out at Caltex station in Rural View, Mackay on the 23/08/2019 and it's the only place where I have ever got petrol from since the restoration. After about 50km of driving, suddenly, I have masses of grit coming through, blocking the filter so engine stopped. Had to clean filter 3 times before I could get home. Now have 3 filters on the system and first one has got grit in it already and only driven 50km.

On 17 July around 6:50PM we went to refill for LPG gas at Caltex Monument in Otahuhu, Auckland, New Zealand.

We were served by an arrogant staff Mr. Gagan.

He has been rude throughout the interaction.

He rudely told me to put my phone in my pocket despite phone not being used.

He turned us back saying he will not fill the gas unless I keep my phone in my pocket.

I understand phone usage is not allowed but carrying a phone in pocket or hand does not matter.

Customer services at Caltex Monument in Otahuhu Auckland is dead when there are rude and self Centre's staff like Mr Gagan.

I would not compromise safety by using phone at gas station.