Camel
Reviews and Complaints

One of this cigarette butts was defective and was unrolled and not attached to the cigarette. Therefore I could not smoke this cigarette. I would like some kind of compensation for this error. Upon further inspection I found another one in the pack that was the same and could not smoke the cigarette. Can u please let me know what can be done about this issue

To whom it may concern.
I bought a gross of camel activate purple and a few of the cigarette's in the first and last two packs had no activate flavour balls in them. I buy in bulk to save abit as I only smoke this flavour so it's very disappointing when I have to throw away cigarettes (my money!)that has no flavour. It's as if they packaged the defect packs this way so that consumers don't question this as they would just open another pack from the gross. Highly peeved & irritated; looking forward to your response.

Good day to whom this may concern,

I bought a carton Camel double purple, cigarettes and I notice so far all my cigarettes are missing about 5mm of tabacco.

I thought I should just point this out, as I love this brand and it was a little bit disappointing!

Please see photos attached below.

Kind regards,
Sadie van der merwe
[protected]@gmail.com

I've now bought three packs of camel filters and all three have had the same problem (they all have been bought from different stores). In each pack there have been at least three cigarettes with a loose filter, it has really been a problem since im a student and i don't have too much money at hand at all times. I hope that you put a little more effort in your quality control so there will be no flaws like this in the future.

Regards Arttu Eemeli Timonpoika Mattila

r2.[protected]@gmail.com

They never work! It pulls it up but won't let you click to actually use the coupon. And if it does work gas stations can't scan them. I've wasted at least 5 coupons because they can't be scanned. Y'all want our coupons to go mobile but can't make them [censor]ing work. It's highly infuriating. Gas station attendants hate it when I show up with one of these stupid coupons. Please fix your mobile site!

You log in you make a beat you win a prize my family and i are all smokers of camel and have accounts we have all played at least 20 times a peaice and never win nothing what is the point of this garbage its a waste of time and web space. Camel is nowhere near or even on the same page as the loyalty of marlboro to its promotions giveaways or applications.
Camel has really let themselves go cheap and horrible on their modernization of their customer promotions I mean they dont even have an android and ios app. what the hell is thepointof of them evendoing the mobile coupons if they dont load or the site fails or what have you. Step up your game camel cause marlboro is looking pretty effin good right now.

I keep receiving mail from Camel. I don't know how or why they started mailing me, but I want it to stop. Not only do I not smoke, I'm actually allergic, and obviously would never start, no matter how many coupons they send me.
Unlike many places, they do not have an accessible way to get removed from their mailing list, or even a way to contact them by email.

I want to start by saying that I have appreciated all the coupons that have been sent to and used by me. About a week ago I started having issues with the barcode not coming up, it continues to load, and then when I back out to try again it says it's been used. That's all I have to say but since it says I need to make this longer, enjoy a joke...

What do you call someone who won't fart in public?

A private tooter...

Stupid, yet fuuny

I bought a pack of camel crush menthol cigarettes, and over half of them were gross and had basically no menthol taste. I've not had this problem before. But this pack was horrible, and normally this is my favorite cigarette to smoke. I'm very upset as I have no income currently and this was the only pack I had money to buy, and they were gross and basically non menthol. On the bottom of the pack it has the number 42g7ja0 but I'm not sure if that means anything, but it might prove that I have an actual pack I'm complaining about.

I'm a product original smoker of Crush Regular, flavor, love them however lately A store in Clearwood, Yelm, WA 98597 has sold me several stale packs in a row the exp, is 6af73h2 which I believe r still ok but I know my Camel Crush R.F. and something isn't right? thanks
Aaron Roberge
21843 crest lane SE YELM, WA 98597
[protected] OR [protected]

Why can you never find these packs anymore in Pinetown, Kwa Zulu Natal, South Africa and surrounding areas anymore. I have tried multiple stores including PineCrest Pick N Pay and Bottle store linked to store, Knowles Spar, Pinetown Shoprite, Cambridge, Sanlam Pick N Pay and more If I looked harder as these are the shops I have checked. Anymore information please feel free to contact me on +[protected]. Regards Brett Marques

I have purchased a pack of cigarettes that are coming apart at the seams as if the glue is not sticking well enough. This was noticed when I first opened the package. They were not wet, or stored anywhere hot or humid. Some of the cigarettes are smokeable but most are not. This is not the first time I have seen this happen with camel cigarettes but I usually over look it and continue on with my business. please fix of possible

Good day

Complaining about the camel activate, This is not the first packed that I get with out a activate ball in said the filter, about half of all the packages dont have the ball,

I spent thousands of Rands on sigerets.
What you advertising and what I get is different.

Hear from you asap about my complain.

Thank you
[protected]@gmail.com
+[protected]

Long time buyer; your poduct has been on point, and saying this...I have a complaint. It hurts me to say your product is lacking as of late. I'm a bartender qnd your crush makes it so easy to g8ve a smoke to customer who may want a regular smoke or a minthol. As of late your "crush" have failed or needed outside help...(a knife..not good in a bar..) I wNt nothing, but would like the product bat on point. Once again love you guys

I have been buying camels for a while now. Well within the last 2 months I have been getting camel crush menthols. Almost every pack has had something wrong with it. Like this last time some of the paper was off the filters. The time before that 3 were broken and the time before that looked like they had gotten wet. I took a picture of one that I had taken out of the package. I just don't understand why I keep buying from this company when they are always messed up

Sometimes we get an old batch that wasn't returned. The arco/extra mile in west sacramento near 5 and garden highway sold me Snus that was way expired. I knew as soon as I saw the color, and of course it made me sick. I went back to the girl who sold it to me and she said she can't do anything about replacing tobacco products. Last time it happened the guy took it back, took the whole batch off the shelf and gave me a new one.

I have had nearly half a pack of Turkish Royals that the lit end of the cigarette merely fell out of... the cherry falling out of a cigarette is no laughing matter as it is a fire hazard as well as a failure in the nearly 140-year-old design of a basic product. As someone who has mostly smoked Camel Blues/Lights for 11 years now, this is disappointing as it recently started as a one or two cigarette a pack problem and is now nearly half of this pack.

I do honestly believe it has something to do with the switch in packaging because stores are still selling the old packaging. This errant switch in designs may have brought the company new or increased business but from the point of view of a longstanding consumer, you have angered me to the point of switching to American Spirits full time as they have now announced and released a competitor to the Turkish Royal.

I do hope this problem is amended as this cigarette brand has doubtless recieved at least $15, 000 from me in the last 10 years. I trusted this brand and now so many occurences of my lit cigarette simply having its cherry fall out for almost half of my pack now is disappointing.

I have been a camel smoker for many years and I have been disappointed with the online site for the last 2 years. I use to have fun everyday in the site but now it's DULL with a huge capital. I have received 2.00 coupons for a pack every month till recently. The dull website is very disappointing to were there's nothing to do. I'm ashamed of the cut back and the dull camel site that makes your cigarettes unappetizing. I have received my cigarette coupon again and I have been shorted from my choice I chose on line. Who is running a lie I should get 2.00 off a pack is what I chose. Instead I got the beginners coupon 1.50 off and 2 packs for total off 1.50 which makes it worse only .75 off. How disrespectful to lie and cheat loyal customers for whatever reason is not acceptable. I'm not a happy person and I'm sure others feel the same way.

Julia Reynoso

I am truly disappointing in the quality i have received from camel double purple for the second time now.

I purchased a packet of cigarettes on Monday 24/04/2017 when i opened the packet there was a very strong smell of mint and blueberry. When I lit my smoke the taste was dreadful i tried to pop the purple ball and found there was NO ball to pop on any of my cigarettes.

On Tuesday 25/04/2017 I purchased a new packet at a different store and threw away the one that I bought on Monday only having 2 smokes out of the packet. Yet again I was left disappointed when I opened my new packet of smokes just to find out that it is exactly the same story as the first one.

I do wish to get some prompt reaction on this complaint as I strongly feel that this is not the service your paying customers should receive.

Most of the camel crush cigarettes are coming already crushed to menthol cigarettes. They are the black with blue on it. I've had several packs from different stores that already have the menthol bead popped. They are purchased from many different stores in San Angelo Texas. I work in a manufacturing facility and feel that this complaint would be vital to manufacturing success.