Camel
Reviews and Complaints

I have been a loyal camel double purple smoker. When the marketing of free lighters came with the cigarette that was a plus! I went to the extent of collecting all the lighters to my excitement. As I had so many it never phased me and the marketing also stopped. Camel activate purple and the yellow came out and the free lighters were on the market again. That didn't phase me as only certain stores had. Anyway upon buying a pack of cigarettes and the camel lighters that's on display- get your free lighter if you buy. So I bought a pack and the shop owner denies that they have any. So I point out exactly that there is a whole stack of camel lighters which the bottom slogan has " inspire creativity" he then told me that he had bought it and I should pay R8.50 for this lighter. At camel branding and marketing: if this is not the way things are done please let me know so that these Ethiopians are exposed!

I love my morning cigarette alongside a nice warm cup of coffee.

To my dismay, my cigarette this morning was insanely disappointing. It didn't even have a purple ball to pop :( only mint.

I was very saddened by this.

These are indeed my favourite cigarettes of all time, so I'm sure you can understand how deep my disappointment is.

Not to mention that they are extremely expensive, which just deepens that disappointment.

I usually smoke Camel Turkish Silvers. When they became unavailable at my usual store, I began smoking Camel Crush (regular non-menthols, the blue and black pack) I developed a taste for them somewhat regularly popping the menthol bead which is provided but I came to find, even as a semi-menthol smoker, the menthol beads were absent! Please make sure menthol is always available in your blue&black colored crush packs. I've become accustomed to occasionally wanting menthol because of them. Sincerely, a loyal Camel smoker. (Screw Marlboro.)

The pack of cigarettes are so stale. When you feel the tobacco it doesn't seem to be old but once it's lit it will completely take your breath. This has happened the past 2 times I have bought for my mother. Very disappointed and would like to be compensated back somehow for the money that was wasted. Can send the old packs back to manufacture if needed. Will be looking for a response. Thank You.

I am a loyal customer to Camel cigarettes as they are the only cigarettes I smoke, and was rather shocked to find a defect cigarette in the pack as I have never seen this before. The paper surrounding the actual filter is defected and makes smoking this particular cigarette extremely difficult. I am very unhappy about this and hope the situation will be handled correctly with a suitable compensation service.
Your loyal customer,
Jamie

I cut myself on a piece of glass sticking from the filter of a cigarette. Unbelievable, so I have attached pictures of the cigarette and also the piece of glass I removed. This could have been very serious! Why is there a piece of glass on a filter that goes in the mouth? and what are you going to do?

April 2, 2017.

This is a very serious issue and I would hope that glass is not used in the manufacturing of these cigarettes. I could have seriously hurt myself, shame on you, where is quality control?

I would like to lay a complaint. I ONLY smoke Camel Double Purple however I am very dissapointed with the fact that everytime I buy a box there are a few cigarettes that have no ball to click. These smokes are not the cheapest so I would expect to get what I pay for. Very dissapointed.

I would appreciate it if you would resolve this problem and check that there are no duds in the boxes.

On the 16th january 2017 I went into a supermarket to buy a packet of camel activate purple mint. The packaging had a price of r29.90 on it. But when the cashier scanned it the system showed the price to be r32.00. I asked the cashier to call me the manager to sort the price discrepency only to be told by the manager that theere is nothing they can do about it. I have to take it up with their head office.

My pack of camel 99's (Washington [protected]) has pocket lint or other items in the tobacco. As well as one cigarette being one giant stem. Disappointed. I am a lower class man and can barely afford my vice, camels. So when I have to meticulously clean every ciagarette, well, it's a bit of a chore to say the least. The fact that I have to clean a product after buying it is ridiculous. And not even getting to smoke one due to stems is worse. Please pay more attention g to your product, I love camels.

What happened? Did you guys change the recipe this year or something?! I've stood by this product for years and the last three packs I've bought have been flavorless and harsh! I don't get it...I really hope this is resolved somehow!
I really do t want to have to find a new company to go threw and it's frustrating that this is happening !
Sincerely,
Miss brick

Have purchased8 packs of camel crush menthol at various places in Waldorf Maryland for past several weeks and all have been stale! Frustrating when I spend so munch money and continue to get stale packs. WaWa and 7-Eleven on Berry Roads are selling H in code and they are so stale and smell so bad that I had to throw away. Tried another WaWa in White Plains Md and they are selling Packs with letter I in code - stale! I would like for Camel to reimburse me the $$$ I have dished out on stale cigarettes or send me FRESH cigarettes. Going to switch back to Newport or American Spirit for now.

I've bought two different packs of Camel Crush Menthols and all of the cigarettes in both packs had the crush bead misplaced and while I would be smoking them the filter would begin to slip out. This is the first problem I e ever had with your product after 4 years of smoking them. I've been a loyal customer and would appreciate any feedback or compensation.

The past 2 months I have bought cigarettes that is damaged. Each pack has at least half that are ripped at the end. I can't light it until removing half of the cigarette. I pay for a full pack, but I'm only getting half a pack that is actually rolled correctly. I've been smoking Camels for 18 years now and I may be switching to another brand if this continues. They cost too much to accept a damaged product repeatedly. I thought it may have been an isolated incidence, but after different stores and 2 months, I have gotten about 15-20 packs like this. I'll attach pics.

I buy two packs a day $20.10, and the last few times I've been buying them they are stale. I've been smoking this product for ten years and before this type it was the bold. I work my butt off to buy my smokes and after working long hours I like to kick back and enjoy my favorite brand, so I don't know what you guys or the store is doing but please address this issue. Please make good because if I get another stale pack I'm switching brands. My email is [protected]@gmail.com please contact me thank you very much.

For the second time in a month I have bought a packet of tobacco and the consistency is that of pipe tobacco. Im in chamonix in France and quite unsure where I am able to complain regarding this.
Last time I sucked it up and smoked them but this time I'm pretty annoyed ! I enjoy smoking camel but have a very strong urge to change brands.
I would appreciate some form of feedback / replacement if that's possible as this cut of tobacco and moisture content is not normal for the packaging / type of tobacco

I have been a very loyal customer to camel since i can remember so loyal that if a retailer store does not stock camel black brand i gonsomewhere else and never buy different brand, 2 packets that i bought now the filter is sunked in which make the cigarette very unpleasent to smoke and had to throw away both packets, im really dissapointed as cigarettes in south africa are not cheap anymore. Also had a few previous situations where the cigarettes has wholes in. Not happy, this stuff needs to be checked before packed. Changing my brand

I bought a few packets of Camel Classic Soft Pack Cigarettes at my local garage where I always buy my cigarette's. The packaging looks if it was tampered with.
I buy 2 packets of camel Classic cigarette's every day and I am totally upset with this packet. See attached photos.

Dear Camel,
I am a loyal consumer and never had any problems with your products, until now...
Recently you have decided to substitute your regular tubing tobacco with volume tobacco (at least in the Netherlands). Now I know you claim there is no difference except for the way it is cut. I and many of the people I know do taste the difference. It doesn't taste as good (it's considerably less sharp to the taste) and the cigarettes I make with it, burn a lot faster.
This means I smoke a lot more of it. Even though I know this must be great for the sailsnumbers, I implore you to return the 'normal' tobacco to the stores.
In case this does not happen, I and many others, will no longer use your products and will be forced to find a new brand of tobacco.

Sincerely,
Guus Tennekes

Since Camel Purple came out I have been only smoking Camel Purple
I personally thought that its the best thing since sliced Bread Every month my Hubby and I would buy our self's two cartons for the month.

But lately we it came down that we get dud smoke more often for instance the last carton we Bought at Checkers in Bonearo Park some of the smokes only had one ball in the one smoke was half empty coming out of a new packet

we really love camel Purple and we get really upset if we do not get what we pay for

Thank you

Shavane Sutherland
Shavane.L.[protected]@gmail.com

I purchased 2 packs of Camel Wides...watched as the cashier opened a carton and took the 2 packs out of the newly opened carton. When I opened the first pack I noticed something was wrong...there were only 18 cigarettes...I figured mistakes happen. so I thought nothing of this. When I opened the 2nd pack I see that this pack only had 16 cigarettes. Obviously this entire carton is defective and I feel cheated. Of course I can't return them to the convenience store as their policy is once the pack is open no exchanges. What a great experience for a long time customer such as myself.