Camella Homes
Reviews and Complaints

Blk 8 Lot14 Camella Verra North Valenzuela

The meralco post was inside our lot! Very unreliable work done! The stairs are uneven! Water can penetrate on the walls! Ceiling was so unprofessional done, doesn't even know a simple straight line! Walls can be seen with cracks! Roof from outside are left partly not painted!
I HAVE PROOF! Very DISAPPOINTED With CAMELLA VERRA NORTH!

I paid in full for a house and lot in Davao City over a year ago. I was promised the house would be ready in January 2019. In January they said it would be ready in June 2019. Now they say it will start construction in third quarter 2019 but the roads are not complete so probably they will not start without roads? They keep the money and earn interest for more than a year. They will not refund the money because that is their policy. I think their real policy is to delay unless people will pay extra. Camella has earned more than 60, 000 pesos so far by not building the house. Do NOT buy a house from Camella.

To Whom it may concern,

I Veronica Kemp, a homeowner in Mandalagan Bacolod City asking begging for help with regards to our problem that we're tackling with regards to our property. To start with I am having a hard time to follow up the problem myself because I am here in the USA right now and it's only my mother who is 60 years of age and my special child with (autism), and my brother who worked 5 days a week leaves in my property.

To begin with my concern, Our neighbor who leaves at the back of our house built an extension kitchen WITHOUT building their own Wall. In short their using our own wall as their wall for the built extension. The Camella management of Mandalagan already knows about this problem and they agree that this is NOT supposed to be happening. Because according to the RULES AND RESTRICTIONS of Camella any extension will be made should build OWN WALL for SAFETY. My family which is my mother and brother together with the current co-owner of our neighbors house (they did not own the house yet since they ASSUME it to the original owner of the house), together with the representative management of Camella and President of homeowners had a meeting back in April. But since our neighbor insisting that they "DO NOT NEED to BUILD THEIR OWN WALL" in the extension that they built, the meeting came into waste. Then when I came in last June for my vacation in the Philippines, since the situation is getting escalated. Camella local management decided to bring the problem in our local baranggay. My vacation got into waste because I have to go to the local hearing and try to make an arrangement with our neighbor in order for them to build their own wall but same thing the Co-owner of the house still insisting THEY DO NOT NEED TO BUILD THEIR OWN WALL.

My questions are:
1. Is there a POLICY in your company of what SUNCTIONS should be done once a homeowner VIOLATES rules and restrictions of Camella Homes Company

2. How you IMPLEMENT these rules and restrictions especially if a homeowner violating the rules especially if it is causing harm to the neighbor

Honestly, I do not want any trouble, but if this situation taking AWAY my Families

1. SAFETY : Because having a DOUBLE Wall serves as FIRE WALL in case of Fire especially if the extension they made is a kitchen which is prone to or high risk for "FIRE"

2. PRIVACY: The DOUBLE WALL also served as a "PRIVACY" to my family. Currently using ONE wall between of us " GIVES NO PRIVACY ". You can hear any conversation if somebody is talking inside the house because we're sharing ONE wall which is the wall we built that they are attached to.

3. Damage my Property : Everytime they grill or hammer something to our wall in their side it causes NOISE and at the same time grouts of our bathroom starting to fall off because of the Direct vibrations it causing. Unlike if they will only build their own wall it will not cause DIRECT VIBRATION.

I have pictures of my complaint but with this system I, unfortunately, cannot attach the said pictures, but I email it to the email states under this page which is [protected]@camella.com.ph

I am hoping and begging for your help since the local Mandalagan Camella Management seems not familiar with WHAT TO DO and HOW TO IMPLEMENT RULES AND REGULATIONS OF CAMELLA HOMES COMPANY

Respectfully your,
Veronica Kemp

They said the only way to speed up the construction is if the house is paid. Now, its been over 3 months since they are fully paid by the bank, only additional 10% was improved. Been emailing and submitting tickets to support but their answers are vague and wont give me a specific date of the target completion. Im raising the issue to HLURB so I get a decent conversation with them. Any other suggestions I could do please?

I am writing to relay my disappointment regarding the Cara house block 17 lot 16, Camella Capiz, Brgy. Sibaguan, Roxas City that we have been paying for more than 2 years now. We were told that by December 2018 the house will already be turned over to us, but until now there is no progress. Attached is a picture of our house as of June 2019. We already paid the downpayment in full last may 2018 the. Started the bank amortization for a year we even paid for MRI and fire insurance even if the house was not turned over to us.

Kindly do something about this since we did trust you with our home. We always pay on time and we are OFWs who wishes have our own house when we come home to the Philippines.

I've been following up for the Title of a fully paid house for more than a year. Camella (Erma Sabrina Baling ) advised they will provide it in 6 months but until now they still cannot give the house and lot title. I have been constantly following up but they stopped responding to my emails.

Call for lawyers who can help out. It will be much appreciated.

To Whom It May Concern,

We purchased a house at Camella Cupang Balanga, in the beginning they (Camella Balanga Office) said that the hoa dues will be less if there will be a lot of people living in our subdivision, but this March there is a letter that we have received that hoa dues will be increased effective April 2019 because there is an increase of expenses specifically security expenses. We've raised our concerns about this since there is not much change in security of our subdivision and we are trying to ask them where is the increase of expense at and they cant provide us anything. Also when we asked the Camella Balanga manager about a number we can contact regarding this increase in hoa fees she cannot provide us any specific person/number we can contact regarding this problem . Also regarding the water bill, we have asked them so many times why our water bill and hoa are in the same bill, we asked them to separate the bill but they said " tie up water bill and HOA dues are reasonable as per Atty din po na homeowner, since hindi po lahat nakakabayad ng dues". Is there anyone we can contact or talk to regarding this matter? Higher department. There are alot of homeowners have so many questions and complaints but they always say that it will just be forwarded to Camella Balanga to fix this, but the main problem is the people in Camella Balanga Office. I hope someone can help me with this matter.

Dear Management,

I purchased a Mika Model model house and lot in Camella Naga City Phase 3 Brgy Del Rosario. Paid 40% of the total cost since November 2061, but land development and our house was still not finish. Its over delayed and still no progress of the site since today May 2019. They just taking our money without doing a proper action, to think our money that we paid was generating interest for them since they didn't spent it for construction of our house. How cruel this company of yours that by the time of selling process too many sweet promises and after we paid a lot, we are suffering from many complaints. I already raised this issue to Ms. Grace in Camella Naga City but still no good update at all!Hoping that if you can't finish the house construction you will refund the money with penalty.

ADMIN - mhezrasyra_egamino@camella.com.ph
AGENT - carlo vivo'
MARKETING - joiz.ramos2016@gmail.com

Email Sent:
From: Sanpedro, Ma, Vodafone Qatar [mailto:ma.[protected]@vodafone.com]
Sent: Monday, April 22, 2019 4:38 PM
To: Dino H. Yonzon ; joiz.ramos2016@gmail.com; carlo vivo
Cc: alexandra Vergara ; sandravergara017@gmail.com
Subject: FOLLOW-UP || SAN PEDRO | Camella Alta Silang Cavite (Blk-26 Lot-22)

Dear All.

Good afternoon.

Regarding the above subject and other inquiries are as follows:

1. HOUSE CONSTRUCTION
What is the latest update on the house construction? We have visited the site from the last four consecutive weeks and still no further development.

2. PAYMENT STATEMENT
We have given 6 cheques to Camella (Mar-Aug 2019), may we know how many cheques have you withdrawn from PNB-Starmall Alabang Branch till
date? As you all know, we have not push the House Loan application to PNB and this week we are signing the contract/doc with SECURITY BANK.

3. OFFICIAL RECEIPT
If cheques and payments has been cleared, please send me the scanned copie of the official receipts and original copies will be collected by my SPA.
- March 20, 2019
- April 20, 2019

Appreciate your immediate assistance. Thank you.

Dear Management,

I purchased a Fatima model house and lot in Camella Monserat Lapu lapu Cebu. Paid 80% of the total cost since 2017 but our house was still not finish in constructing. Its over delayed and only 10% was constructed and still no progress of the site since November 2018. They just taking our money without doing a proper action, to think our money that we paid was generating interest for them since they didn't spent it for construction of our house. While we are paying the interest of our bank loan, they are earning with it. How cruel this company of yours that by the time of selling process too many sweet promises and after we paid a lot, we are suffering from many complaints. I already raised this issue to Abygail Badjao in Camella Fortuna Cebu but still no reply from her side. Hoping that if you can't finish the house construction you will refund the money with penalty.

Our house is less than five years old and yet big cracks are very evident everywhere, especially the stairs. We are a small family with young kids and so no, there have been no abuse whatsoever in the "usage" of the house. For a house as expensive as this, I expected so so much more. This is beyond frustrating. And what's worse is your customer service is just frustrating.

Camellia homes malolos bulacan - we are looking for a good place to settledown but what a depressing experience ang carmella homes malolos bulacan. Poor communication skills, kung kani kanino ka ipapasa and then puro paasa. We are working abroad and yun nga email communication is the best channel pero un nga di man lang sila mag update kung ano na na ngyayari. Sobrang dami palpak if I will list it down kulang ang page nato. My ultimate concern is 2017 pa nakatayo unit namin, handed to the bank last year july 2018 pero until now wlang linaw kelan makakabit ang kuryente at tubig. We can't move in kung wlang utility facility ang sabi ng magagaling pwede na raw mag move in kasi may rasyon rw ng tubig. Ano yan relief goods after calamity!

Dear Management,

I purchased a Fatima model house and lot in Camella Monserat Lapu lapu Cebu. Paid 80% of the total cost since 2017 but our house was still not finish in constructing. Its over delayed and only 10% was constructed and still no progress of the site since November 2018. They just taking our money without doing a proper action, to think our money that we paid was generating interest for them since they didn't spent it for construction of our house. While we are paying the interest of our bank loan, they are earning with it. How cruel this company of yours that by the time of selling process too many sweet promises and after we paid a lot, we are suffering from many complaints. I already raised this issue to Abygail Badjao in Camella Fortuna Cebu but still no reply from her side. Hoping that if you can't finish the house construction you will refund the money with penalty.

From March 2018 we take a house loan in camella verra north barangay bignay valenzuela and they said they will turn over to us the house December 2018 but till now march 2019 still the house not yet finish and we are starting the payment in bank.. but still we are waiting the house to be turn over to us? we do what they want us to do and give all the requirements that they need from us... we are not late in paying our down payment and now there giving us a problem like this? please kindly help me to resolve our problem thank you.

This is really too long and too many problems, linked some videos!
This happened at Camella's offices in A.S Fortuna Cebu. Client name is Riza Edang and Juston Pilkington.
We got scammed into Camella's in house loan. We have said the whole time we did not want it and wanted to be approved by a bank before signing. We were also told that I could be on the loan applications (I'm an expat) We got denied at our bank (told I couldn't be on the loan) and told the sales agent we couldn't do it. He said it was just that bank branch and that we should go to Camella's bank branch. He met us there and got the lady to tell us we would be approved and got us to believe we were approved. We went to Camella's office to sign, while there they then said I couldn't be the co-signer and that my girlfriend didn't make enough and if she would put in additional income I had money to cover it. They talked her into it by saying that she can say she works more hours since she is self-employed. They also said this was common and everyone does it and that it was ok. She said ok and the marketing lady was even the one that added the additional information in. A couple weeks later we found out that we were not approved due to again I couldn't be on the loan at the bank. What a [censored]ing scam! We had requested our deposit back and first payment. More videos are coming on this issue!
https://www.youtube.com/edit?ar=2&o=U&video_id=98uGQ6-hbMc
https://www.youtube.com/edit?ar=2&o=U&video_id=ccU7a9oK4zQ

I am currently working in Singapore and I had been too busy with my job. In spite of my situation I still pursue to get a house loan in Camella Sta Maria Bulacan as I want my parents to leave there as soon as possible so they are comfortable coz I thought Camella is a very good housing developer. They promise to start building the house in August 2018 as I was on the 1st batch who paid the whole amount of DP since December 2017. I cannot wait any longer as my parents are too old and I want them to be in a good house to leave in and I don't care about these hardships just to get a house for them now 1 year ago had passed and still giving promises to start the house soon. I decided not to continue anymore as I can actually just buy a house and lot for them instead. I went to their office last Decmber 2018 and I talked to one of their Production Department Officers. I told him that I will just cancel my account as I waited for how many months already and then he told me can start the house build on 25th of January 2019 the soonest possible. I told him I will stick to cancel my account. He told me to just email him (Chester) that I want to cancel it. So when I came back here in Singapore, I emailed him with Maren on the loop last 3rd of January 2019 that I will cancel my Camella Housing loan in Sta Maria Bulacan and until now I don't receive any acknowledgement or any reply from email and this is so very dissapointing on my end. Maybe I will ask Tulfo on this matter. Thank you.

Customer # [protected], Block 11, Lot 17 & Brgy. Tiguma, Pagadian City Zamboanga del Sur.

Hello my name is Donald James Morss residing in Michigan, USA & my wife has purchased one of your Camella Homes in Pagadian City. She went back home to the Pagadian City, Philippines last June2018. The house was turned over to her & no electric & water. We sent an email to the office & complained, 2 months after the electric was hooked up but unfortunately we still have NO WATER! My sister in-law Merlyn Rabanos kept going to the office asking when we would have water.They kept saying pretty soon or last week of the month. It's been 5 months now & still NO Water! We can't do anything inside the house like putting a new floor & remodeling inside. Right now the house is empty & nobody can live there because there's NO WATER! I hope someone at you place of business knows how to get way in there, You need to do something NOW !Thank You..

To :
Camella head office

Dear Sir/ Madam,

We would like to request an inspection at our unit block 20 lot 3 Camella solamente Batangas city..And also request for a certificate of stability after inspection.. This was due to the incident that happen last October 29, 2018.My wife went to our unit and saw the ceiling collapsed.Please see attached photo.Workers are very incompetent and did not use proper materials upon construction.My wife already talked to the head engr and was told they are willing to fix it but this is not the issue.I am mostly concern at the safety upon moving in of my wife and daughter since I worked as an OFW and away from them..There are a lot of backlogs from the side of contract and engineer please This is a serious matter and make neccesary action for this matter.Thank you

I am a renter from Antigua st lot 1 block 19, a high end and I thought a very safe camella subdivision here in Gensan. We ask your help to expose a situation that camella gensan has been keeping secret and always happen here in this subdivision they always a robbery happen to this place. And yet no action taken from the home owner association.

Unknown to the public, the village issue was still continuously happening, UNRESOLVED issues in which at least 6 victims encountered in regards with this problem.Since the police, home owner association and the village security have both failed to resolve the mysterious theft incident and/or catch the criminals. This security standard operation practice (sop) failed to their duties and responsibilities.

What's worse: we are the sixth victim on this problem and yet no action taken.. in short the previous cases was not resolve and the management didn't do anything to the premises.

We need your help because no one trying to answer why this is keep happening on this subdivision yet we paid for security guard. issue. HOA, camella gensan and security keeping the issues buried and ignore.