Camella Homes
Reviews and Complaints

This has been my 3rd complaint made still no response. is this a ghost site? if so I will still continue. my unit is located at block-11, lot-52, phase-2, camella homes, bgry san isidro, general santos city, philippines. my complains are as follows:

1. 2nd floor seems will fall down. the floor itself is not of same level anymore. the wall of said 2nd floor near the stairs part have cracks that seems the cause of not same level for the floor. if you sleep at said second floor you can feel something is wrong. if something happened like this floor will fall down and somebody gets hurt because of poor materials and defective making of this house I wil surely come back to you all and sue you!

2. electricity connection causes tremendous heat that sometimes my nieces will have to turn it off because it might cause short circuit or fire. we ave asked an electrician to check and he said fire might cause said heat because it was not properly connected.

3. what is going on with the toilet outlet where is it that we cannot locate it. im talking about the outlet where if you want to take out when its full you have access to that outlet and the smell of the tube is really makes you to vomit.

4. poor bathroom defective shower

5. poor window materials

6. poor quality defective doors. why use a plastic doors for the room and later its all coming out because the plastic that connects them are teared down already.

7. what is wrong with you guys. I trusted so much this company because of the encouraging ads and thinking we have a home to go after so much work abroad, I only got home once and only used my home onced but all these parts are not worth for the money I am paying monthly!

Dear All,

I am the owner of block 15 lot 16 in Orchard C Camella Homes Iloilo.I am very disappointed for the construction of my house Bella Model.Some of the hollow blocks used are broken and not properly aligned.
Aside from that 8 months promised for house construction was not meet.
They promise to construct last October 2017 when I finished paying the down payment until Loan released from bank until now not finished.
Hoping for the action from your side.
You are Camella and you should be professional in dealing with your Clients.
" Huwag naman po kayo paasa"

CAMELLA HOMES DISAPPOINTMENTS

Last October 2017 our search for a home ended when I saw this gorgeous Carina Model house for sale in Camella Ozamis. I knew it was for us because it is beautifully situated next to an airport and closer to Family and Friends. It's just perfect for us. On October 2nd 2017 I paid the reservation fee right away. I was promised that the entire house renovation and any necessary repairs will be done prior to turn over. Down payment was paid in full on March 1, 2018. On March 2, my bank agent claimed my loan was released. We were guaranteed the house would be fully renovated and repaired at this time. I was promised by Camella my turn over date would be April 13, 2018 which we were unable to make. My camella Agent said my house was ready for turn over and that we missed our chance and now we had to wait till they have an engineer available for another turn over date. As we were assured by camella that there will be no turn over unless the house is up to "CAMELLA STANDARDS" . We were informed by the agent that turnover would be May 2nd. Furthermore, we were guaranteed by the Engineer that the house was ready for occupancy. Believing we had a home to stay in, We purchased tickets to fly home from the U.S. Yesterday May 2, 2018 a full two months after the downpayment was paid and the bank loan released we finally had our turn over date. We arrived and were so ecstatic to finally own a home in the Philippines. Then... it happened. My heart sank in dismay. Unfortunately camella standards meant nothing. It was so painful to see the condition of the home. I was told the house would be in pristine condition not ‘as is'. My husband and I are by no means home experts but if what we can see is so substandard. It is very concerning to think about how much is wrong with what we don't see. 😶

YOU BE THE JUDGE! ⚖️

In March 2016 we purchased & paid for in cash the Elisia model, as this was the biggest house to be built on the estate - Camella Tanza Cavite. We picked a location next to the guard house, with the swimming pool & club house being built right outside our front door. We couldn't wait to move into our dream house & start our new lives together. We were told the house would be RFO (Ready For Occupancy) August 2016. July 2016 we asked Camella if the house would be completed on time, but we were told November 2016. I asked why they told me August & they requested proof, which was only told verbally to us in the Camella Alabang office.
I sent an email to Michelle E. Malana Sales Manager of Camella Homes in September 2016, asking when our house would be ready RFO. Her reply "end of november mam". When our home was STILL not complete by end of November & I now had proof (email from Michelle Sales Manager of Camella) Camella's reply was "Michelle is not an employee of Camella, she is a contractor!
I did some research & came across this on the internet:
Presidential decree No. 957 July 12, 1976
Title IV
Procedure for revocation of registration certificate
Section 23. Non-Forfeiture of Payments. No installment payment made by a buyer in a subdivision or condominium project for the lot or unit he contracted to buy shall be forfeited in favor of the owner or developer when the buyer, after due notice to the owner or developer, desists from further payment due to the failure of the owner or developer to develop the subdivision or condominium project according to the approved plans and within the time limit for complying with the same. Such buyer may, at his option, be reimbursed the total amount paid including amortization interests but excluding delinquency interests, with interest thereon at the legal rate.
We sent the above to Camella November 2016, asking for a full refund, but we were ignored once more.
December 28th 2016 we finally received the keys to our new home, we had some sockets fitted & some missing. I asked the Camella ENG."Where are the rest of the sockets?" & he informed us Camella do not supply. We pointed lots of mistakes (Cracks in the walls, painting needed touched up, handles missing from the bathroom windows, etc.) to which we were promised they would be rectified. (But to this day they have not). We moved in with no water connected to our house, only a hose pipe stuffed through a window so we could fill a bucket to get washed & no permanent electricity supply, only an electric cable joined to our house with the wires connected with black tape! (We have photographic evidence). 2 month later we got connected to Primewater & our Camella contract stated that the Camella ENG had to be present. No one came from Camella & no one would answer our calls. When the water was connected, it started pouring through our bedroom ceiling & damaged our brand new bed. We turned the water off & reported this to Camella. The next day Camella sent someone to our house to repair their mistake. Throughout the course of the next few month, things got worse. Camella decided to build larger models than the Elisia, which we were told back in March the Elisia was to be the biggest model. All our toilets were running constantly as they were fitted incorrectly. All our bathroom sinks were leaking, again not fitted correctly. Then when it rained, all our windows leaked in, we had water running down the walls onto the sockets. We had had enough & again returned to Camella Alabang to complain. Again we were told someone from Camella would come to our house, but they never did. December 2017 we finally got a permanat electricity supply & we found out later that the temporary electric we had been connected too from Camella was illegal & dangerous!
Today we see some Camella builders outside our home, erecting a wooden fence. Finally they are going to start the clubhouse & swimming pool. But no, Camella have decided they will not build the amenities there, they will build more houses!
Can we legally do anything about all the problems we have had? I have emails & photographic evidence for all the above?
I also contacted Mavic Cruz (Below) asking if the amenities were ready in Camella Tanza, unbelievable her reply! Do Camella just employ anybody & let them lie to people, so they will make money?

Hi,

I would like to file a complaint about the person who is processing our loan. Apparently, it's the same agent who processed our purchase. No follow ups were done, we have to call him everytime and he is really hard to reach! Poor service and YES I am referring to your employee RICO ROSENO! I regret buying ang buying a house in Camella and we'll make sure to do further actions and you will not respond to our follow ups. I'll make sure the world will know how poor you are in handling your clients!

Hallo, after a very nice conversation with Camella representatives via phone and email I send the reservation fee of 70 000 PHP. After this they did not respond at all; no email were answered all my phone call to them were ignored. Our agreed date and time for a conversation on the phone were ignored. The people I deal with in Camelle are absolutely unprofessional.

My name is Ryan Calamba an OFW I owned a 1 unit in Camella Homes Bohol as my investment. I decided to look for a client to rent my home with legal papers for contract basis. I told my mother to look for a client.
In March 19, 2018 at 2:00 PM. An agent in Camella Homes named Ferlie Talino, brought a client to rent my unit, during negotiation, the client decided to pay my mother. Ferlkie Talino she asked and forcing my mother to pay a fee for her referral which cost of PHP 5, 000 which my mom never had an agreement with her eversince.
Her husband Mr. Talino who is not an agent harassing my mother to pay the money by threatening her with rude words. My mother was robbed with the amount of PHP 5, 000. She also asked another money costing 1, 000 Pesos after 6 months of renting my unit. I would like you to make a disciplinary action to this agent or Terminate this immediately to prevent this incident to another Home owner again. I am deeply frustrated for the incident, Otherwise if I don't see any action by terminating this person, I will escalate this complaint to Tulfo action TV and I guarantee that this will caused inconvenience in your management and reputation in your company will have a negative impact.
Let me hear any respond by reaching me thru my email address. [protected]@gmail.com

I attatched below the pictures of the scammer agent which is verified employee of Camella Homes Bohol

The house construction was poorly done. 6M worth ng property pero trabahong Kadamay ang ginawa sa bahay ko sa Camella Silang...Natapos gawin January 31, ni report ko mga back job...nakaka bwiset ang ginawa sa 20 na back job 2 lang ang tinapos mahigit isang buwan ginawa. Anong klaseng contractor meron ang camella...ganyan ba ka competent mga engineer nyo kulang kayo sa supervisory ng mga tao nyo...wag na kau mag benta sa ming mga OFW panloloko ang ginagawa nyo...ayokong mag mura pero bwiset ang ginawa nyo..di ako nagpakahirap sa ibang bansa para sa 6M na presyo ng hinayupak na bahay na para ma stress lng ako ng ganito...ang semento bako bako, ang pinto may butas, ang sulok ng pader hindi pantay pantay, ang pintuan hindi lapat, ang hagdan may crack, ang pintura ng hagdan mukhang tae...ang pintura ginawang mapa...eh kung alam ko lng n ganyan gagawin nyo nag apply na lang ako ng pabahay sa kadamay...mga bwiset...

Just want to officially complain your staff due to following reasons:
Please help me to provide where I could lodge my complain and someone to talk to.
Am reaching our Mr Raffy Tulfo just now via FB as no am hopeless, stress and traumatized
They are irreponsible, no one cares, slow action, poor response, misinformed and providing falsehope.

1) Nagsubmit ako ng request for electricity last 07 Feb cited to check ng docs if OK. They replied by providing necessary docs. After a week no response. Tried to make long distance to call, everday i did the follow-up, need pa daw ng clearance from them. SOmeone from admin told me that it was rejected as SPA needs authenticated by Consul here abroad.

2) Checked the Meralco site and Consularized SPA is not required, only the representative. They wasting my almost 15 days because they dont know or they didnt process my request.
3) Asked my brother to come personally and applied as my behalf and simly just scanned SPA with my signature and email will do.
4) Pumunta kapatid ko, 20 Feb (halus lagi nandunsa camella kc even ang problema sa water na mga leak, flus- inabut ng 1 month bago maayus), to get other required docs from Camella but as per Engr JL's advise, sila na daw ang magaaplay. Nagtiwala kami
5) I spoke to Engr last 23 Feb what happened on my past application and lot of provided a lot of nonsense reason, only just hold my temper and just to move ON! as per telcon, no problem, naipasa na. Wait na lang balikan ng Meralco for the assessmtnet and 6k (which am OK as what i've read from Meralco site.

6) Again! Kanina inadvisan nya ang kuya ko - 28 Feb na nagemail daw at yung passport ko daw na copy (ID) nya ay expired --meaning pending gawa ng docs? Of corz, yes! kailan ko pa record yang passport na yan, nung bibili pala lang ako ng unit and only 27 FEB! saka lang sasahin sa akin?

MamSir hindi lang ito, walang kwenta tla mga tao nyo. Gusto ko ipa shoulder ang pagtawag ko sa long distance kc wala akong tawag from them or msg or anything since sira email nyo for 2 weeks? But i heard nakakapunta ang staff sa Lipa Branch?

NAtratrauam at nakakstress. Marinig k olang pangalan ng CAMELLA, na highiblood na ako at nagagalit. Yan epekto sa akin! Seryoso ako kc due this, nahighblood at nagpdala na ako sa doctor.

MAM, ayaw k ona tumira subd nyo! Gusto ko na ibalik sa inyu at mapabalik lahat ng binayd ko poati interest at kayu na bahala sa bank!

Ipapastop ko na yung electricity, HOLD water, everyhting1
Ayaw ko na tumira sa CAmella SUBD, natatrauma ako!

Also, i asked saan ako pwede magcomplain..they just give the VISTA site wherein the reference or customer no info are required, thus, I cant proceed to submit my msg.

5)

Contracted for a unit but Camella didn't build the house, apparently their was something wrong with the site. So they offer a different location; however, the substitute property was a different model, and a new quotation was presented. The new quotation had a higher TCP and a transfer fee charge. That did seem right to me, so I read the contract fine print. OMG, what a disaster, the contract was a "unconscionable contract!" I marvel how many Filipinos were, are, and will be victimized by this contract by Camella. I giving them the benefit of doubt, but I'm not holding my breath.

Hi my name is Ruth Herrera of camella homes silang blk 12 lot 9. I would like u Camella homes silang, Kevin F. Cruz to take charge of repairing our rain/water gutter (ALULOD). Last year before we received our keys for turning over our property my sister in law, Olivia Pobre contacted ur company to fix it but i guessed we are wrong because up until now, a year went by, the rain water is overflowing in front of our house. PLEASE FIX/REPAIR this problem please

Dear Sir/Ma'am,
Good day!
My son's mountain bike was stolen from our garage, last Nov. 4, 2017. They needed the cctv footage but the OIC is on leave so they couldn't give us a copy.
Until now no follow ups or updates from the management of Camella Homes Naga, Bicol.
Thank you.

Sincerely,
Kosete Flora-Tonga
Blk 5 Lot 35
Camella Homes Naga Bicol
Principal Buyerl

1st Complain hands-in on: January 2017
Address: Pinecrest 2, Block 13, Lot6, Camella Bacolod

Needed to be repaired:
1. Roof Gutter
2. Water leak passing through Light Bulb at small room.
3. Unfinished paints located back portion of the unit
4. Unfinished roof drainage

It was very frustrating since Camella Homes was one of the biggest Home developer but my request was just very simple yet they never give immediate action on that. I always contact the person in-charge in this account but the number was unreachable. I visit their office and still Miss Krista(In-charge) kept on asking me the list of thing to be repaired in my unit.

B2L24Cerritos Heights
Contractor is so slow and keep on ruining the things that needs to be fixed.Instead of doing it properly they broke it.the sink was poorly installed.Its now leaking & smelly. For the cracks on the wall, they sent a newbie worker who doesnt know how to do it, he damaged the stairs and just leave after bringing 1 plactic of cement

Almost everybody needs a faster internet connection,
that is the reason why we require the known landline phone provider (PLDT) to of our service, unfortunately Camella homes restricts them to install without any reason,
therefore we would like the management of camella homes to review this case and provide us solutions or other providers thats suits our lifestyle as well as our business.

Ref. Davao Camella, Block 55 Lot 34

In 2015 I paid in full for a house, I was led to believe it would be ready By October 2016.
It was not.

In November 2016, with my partner Miss Butalid I attended a meeting with two members of your staff at your Davao office.
They apologised that the house was not built.

They assured me it was now a priority for construction.
They assured me it would be ready for occupancy by June 2017.
They promised to email me monthly, with progress reports.
They promised to email me if there were any problems or delays.

As of today the house is still not anywhere near ready.
It was clearly not a priority for construction.
They have not once emailed me a monthly progress report
They have not bothered to inform me once of any problems.

In short. Your two members of staff lied to me.

I have repeatedly emailed staff at your office to lodge a formal complaint.
They have not registered the complaint.

I find this totally unprofessional and dishonest.

What I want.
1.The manager at your Davao office, to contact me, acknowledge and investigate my complaint.
To personally take charge of the completion of my house by 1st October 2017.

2. As compensation for the delays, lies and total lack of customer service, you can tile all the floors of the house (liase with Miss Butalid on the choice of tile) You have had my full payment on deposit for nearly two years now.

3.Im sure your company does not want to continue staff who will lie to clients and who do not believe in customer service.
I require the staff who lied to us in 2016 to be dismissed from your employment.

You may wish to look at the comments to my posts on the “Davao Expat Forum”
I am not the only person who has been treated this way.

SOME OF YOUR STAFF ARE GIVING YOU A BAD REPUTATION AND COSTING YOU SALES

Can you afford this ?

Mr C Neate

Hi i'm cherry santos & would like to again ff up my complaint re our delayed move in for 1 1/2 yrs now. I already sent a letter at wcc ofc last may 4, prior to this to ur mille luce ofc a hundred times. Were promised to move in a lot of dates w/ c until now didnt happen. B10 L1, lara martinez resigned but didnt even bother to update us on this. We packed our things already as we were told we can move in april 30, then was moved to may 25, then 28 and w/c until now has not happened. it is sch opening now and it gives me more worries as i dont know if i need to unpack our things again for us to be able to live a normal life. We dont have our beddings anymore our clothes are mostly packed our gas tank already detached from range our aircon was uninstalled etc etc. I hope you can look into my complaint as it is already affecting our lives. I have filed vacation leaves ending up useless bec cancelled move in, booked delivery of our new furnitures and also hauling of our things a lot of times w/c caused me.a lot of money. I also lost a lot of opportunities to have my current house in woodrow hills also a crown asia property ( have 2 actually b 8 l 18 and 20) rented out which is our plan to help us with the mo ammort of this unit coz i cant move in yet, spent a pretty big sch service fee of my son bec part of the considerationto get the property is to save the sch service bec it is near la salle qntipolo where my son is studying . today i called kathy the girl who said took over my concern but has not replied from my text since yesterday, the same with dins capellan engr who is handling my unit. I also called kathy a lot of times today but did not bother to take my calls w/c. happening all the time. My cp is [protected] u can call me and i hope to hear from you. Pls see our current status with before photos as we already packed our stuff. My complaint is already at production team as per last update 2 wks a ago. We are also getting sick already as the dust that were accumulated because cant organize our house anymore

We bought Marga RFO last November 2016 sa Lessandra Bucandala. Before kami nagreserved, sa Phase 3 Expansion kami dinala ng agent ko and basically nagustuhan namin dahil bago lang siya kahit sa mga kapitbahay wala pang tao. Pero last 05/20, nagrequest kami ng house viewing, dun namin nalaman na ang binili pala raw namin ay nasa PHASE 2 which is so old. Can you please resolve this misunderstanding?

I would like to logged a complaint for our neighbor. A group of guys started to drink from 24 march till next day and its really disturbing since we cannot sleep due to loud noise, loud voice and loud talks. Now its already 4:30am and still they're drinking outside their house.

I believe that you have security that roam inside the compound but unfortunately No one even care to come and check.

Please I hope this won't happen again and please take an immediate action regarding on this matter since its really unappropriate and disturbing for my family especially for my kids.

Yours truly,
HT
Blk 70 lot 60 lessandra camella homes mandalagan bacolod city

I bought one unit in Pinecrest 2. I already completed the downpayment amount last January. I applied for bank loan prior to that and Ms Farah in Camella-aftersales advice me that she will let me know or update me as soon as she receive the feedback from the bank. After a month, my agent informed me that my bank loan was denied. I was waiting for advice from Ms Farah regarding my account but she was not replying in any of my emails.
This is so disappointing. I am investing a big amount of money to your company but it seems that your staff don't care about the welfare of your clients. All they care is to collect money.
I hope this will call the attention of the management team of Camella Homes. I would have a second thought recommending your company with this kind of unethical behavior.

I would appreciate if someone can help me out to whom can I address my concern as Ms Farah is out of reach. My email is [protected]@yahoo.com