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We brought our camper in that we rent at our camp site in August of 2022 to be winterized and to have the awning fixed. We called several times to check to the awning repair and were not able to reach customer service several times. Eventually we were called and told it was ready. We drove 6 hours and when we got there the repairs were not made and the window in the living room was damaged severely. We waited a year for someone to reach out and tell us that it was ready. We lost a $150.00 a day in rental income due to this incompetence. We have been going around about the bill and what we are being charged for they are now harassing us to come pay for it and pick it up. We live 6 hours away from the service area and explained that we work and would not be able to pick it up right away. They are now threatening us with an additional charge to for storage. This is so unreal that there are no words about how disgusting the customer service is and it appears they do not keep staff since we have dealt with 5 different people throughout this ordeal
Claimed loss: $150.00 a day we lost $18,000.00
Desired outcome: We would like to be compensated for our loss and they can deliver the campers if they feel the need to charge for storage.
