Camping World
Reviews and Complaints

2016 BlackRock Outdoors RV – ISSUES
John L. Holloway
Phone number: [protected]
E-mail: [protected]@yahoo.com
Good Sams # [protected]

I purchased a 2016 Black rock on 11Jun 2016, at the Idaho Falls, Idaho store. And on the walk around the outdoor kitchen door was found to be warped. I was told they would order a door and I could stop by to have it installed or they could ship it out to a camping world near me. I had not heard of a status by 18 July and called to get an up date. I was told they were waiting for the stickers, I explained I did not need stickers just want it fixed prior to a extended trip beginning in Aug. Was told they would have to wait for stickers. Received a call on 12 Aug 2016 at 1332 from Corney, he said they have the door and the stickers and asked if I want to come to Idaho falls or ship the parts somewhere. I explained that we are now living in the camper at Hill AFB and could someone come out to install he said he would email the manager to get authorization to send someone out, I then explained that the inside oven does not work (the pilot light is too far away from the thermo couple), outdoor kitchen light does not work, the extended shelf next to sink broke, and the outdoor kitchen slide locks are not aligned properly. I need that fixed as well. He said he would get authorization and let me know. On 15 Aug 2016 at 1330 received a call from Cody Rave asking where they should ship the part to, I explained again what I explained to Corney (and Cody did not know the oven did not work) and said I needed someone to come out prior to 17 Aug to fix as we were heading out again. Now Cody did try and find someone however he did not find any one prior to us leaving he did try and find a place along the route to fix the oven but the place was along the route. 31 Aug 2016 at 1000 called to speak to Cody and Cody was on vacation. So I explained the whole story again to Ashley, she put me on hold and she said she took down notes and would try and get in contact with someone and get me a status of someone coming out to fix. I did not hear anything back so on 01 Sept called and spoke to Rob, and surprise had to explain all the issues to him he said he would try and call Cody and find out how to help. On 08 Sept I called and spoke to Wayne Davis and asked to speak to Cody, he said he would have Cody call me, he did not. On 09 Sept at 1300spoke to Wayne Davis he said he would schedule with the good sams people and have someone come out to my location and fix all my issues, I gave him the location where I would be on 14 Sept, he said they may be at my location as early as 0800, I said that would be fine. On 14 Sept at 1600 I called Wayne Davis on his cell phone number he gave me, but there was no answer I did leave a message asking on the status. On 15 Sept Wayne Davis called to give me a status update, he told me since this was warranty work it has to be fixed at a camping world location. I was not happy but told him I need these issues fixed so he asked when would be good, I decided on 26 Sept at the Camping world in Nashville, TN. I said we are living in camper so can I park in the parking lot sunday afternoon and plug in so I could avoid the traffic Monday morning. He said he would explain to the Nashville Camping world and have someone get me plugged in. And that all issues could be fixed in one day. On 20 Sept at 1421 I called the Nashville Camping world and spoke to Megan, she had no idea about any other issues other than the Outdoor kitchen door replacement, (also the door had not even arrived yet) also she said that there is no place to plug in my camper. so WOW. Now I have ended a trip early to be at a location because I thought people were coming to fix my camper and now I will have to fight Nashville traffic on Monday morning, which I was trying to avoid. I did pass the other issues to Megan at the Nashville Camping world however she not sure if they will have to order parts to fix the oven. This whole situation is extremely frustrating when it seems the Idaho Falls Camping world is unable to help get anything solved for me. Idaho Falls Camping world service people are either in need for training or in the wrong profession, or both. I am extremely upset at the horrible service I have received from the Idaho Falls location. I chose to purchase my camper from a camping world and it appears I made a mistake.
The Nashville camping world people I spoke to are polite so I am looking forward to these issues getting fixed.

December 10 2016 sent following information to camping world to try and get these issues fixed. Have received no information from them at all. I have also attempted several phone calls.
** Found another Water leak to outdoor kitchen. it is a water line running to indoor kitchen sink. Picture Attached. (picture Named "Emergency_2)
NEED these water leak fixed.

Emergency Issue
1. Outdoor Kitchen hot water line leaks ( picture named “Emergency_1”)
** Just wanted to give an update and request an emergency repair on the outdoor kitchen which has sprung a leak. We noticed it this morning when there was water on the floor beside the tub, after investigating found the water leak to be the hot line on the outdoor kitchen. As you can see in the picture it is leaking from where the flexible hose connects to the 90 degree elbow. We request this to be fixed as soon as possible since this type of water leak will cause allot of damage if it is allowed to continue.

Also request the follow issues on the list to be fixed as soon as possible.
1. Oven inoperable
2. New outdoor kitchen door has no Key
3. Outdoor kitchen light requires switch installed – due to wrong light installed

12. RV propane gas detector inoperative (picture numbered “New_12”)

Old issues
1. Oven inoperable
2. New outdoor kitchen door has no Key
New issues
1. Outdoor kitchen light requires switch installed – due to wrong light installed
2. Grey Tank indicator will not show empty – when empty (picture numbered “New_2”)
3. Right side of egg holder in refrigerator broken (picture numbered “New_3”)
4. Left cabinet on outdoor kitchen crooked (picture numbered “New_4”)
5. Right side of sink on outdoor kitchen water damaged – due to the fact the outdoor kitchen door was warped for so long (picture numbered “New_5”)
6. Front left of outdoor kitchen screw pulling thru (picture numbered “New_6”)
7. Left rear lock on outdoor kitchen with not lock closed (picture numbered “New_7”)
8. Right forward lock on outdoor kitchen with not lock open (picture numbered “New_8”)
9. Electric connector cover plate is loose (picture numbered “New_9”)
10. Awning Leaks at far left seam (picture numbered “New_10”)
11. Right Propane Tank connector leaks – has been temp fixed- (picture numbered “New_11”)
12. RV propane gas detector inoperative (picture numbered “New_12”)

I purchased a new Holiday Rambler Vacationer in late September 2016 at Camping World in Akron, Ohio ( Sirpilla RV ). There was very little explanation of the coach and it's many accessories. We were practically shoved out the door and told to just make a list of problems with the coach and bring it in for service. We went to Florida for the winter and things began to go wrong and break. I went to Camping World in Gulf Breeze Fl and the service writer Amy said they aren't a Holiday Rambler dealer and said to go to Dixie RV' 2 hours away for warranty service. I went to Dixie RV and the service manager asked if I bought it at their store. When I said it was purchased at Camping World, he said we only work on our customers RV s and are not interested in working on your coach. I contacted Glenna Manley in the Camping World of Akron and she was able to get us a service appointment at Gulf Breeze Camping World. They looked at the problems with our coach and said they filed work order requests with Holiday Rambler corporate.
Problems:
Water leaking in around slides and windows when it rains. Their suggestion is to pull in the slides when it rains
When the bedroom slide is extended I can see light shining in on both sides of the bed. It is near my generator so fumes and who knows what bugs and rodents can get in. The service writer said that is normal with all coaches therefore it is a non issue.
When I hook up city water it runs out the fresh water tank overflow therefore I must keep turning the water on and off when I need water.
The Leveling Jacks don't work properly. They extend all of the way out trying to auto level and pull the wheels off of the ground. After a couple of days I must re level because the jack looses some pressure. Their answer... it was low on fluid.
My bay floods when it rains... There answer ... Rtv calking in a screw hole between 2 bays.
There are many other items wrong with this lemon and all Camping World will do is look at the problem and say it is normal.
Glenna Manley at Camping World of Akron has been the only person who has tried to help us and keep in contact to check on any progress or lack of progress.
If anyone is planning on buying an RV...

DO YOURSELF A HUGE FAVOR AND DON'T BUY A HOLIDAY RAMBLER RV AND DEFINITELY DON'T BUY AN RV FROM CAMPING WORLD !

Tom Johnson's owned by Camping World has had our camper for six weeks and has yet to repair it, as per Crystal it is always someone else's fault. Crystal gave the wrong part numbers, and did not order parts when she should have, and does not follow up. If all Camping Worlds are as badly run as TJ's it just shows that the lack of customer service is what you get when a family company is bought out by Camping World.

I was in a market for a class c RV. I saw a listing at Camping World of Mesa. I called talked to Fred a sales person. I asked if there were leveling jacks and was told there were. I began talking with Jan who was at a closer store. I asked her if the unit had leveling jacks and she said because it was 39 feet it should, it is not 39 feet and I told her that over the phone. She never checked. I was then called by Corey the Gen Manager. Corey asked how we could make the deal work. I said I did not like the dinette. He said he would replace the dinette with a jackknife sofa at no cost to me. I agreed. I tool leave and my sick wife traveled three hours to Avondale, AZ.

Once in the unit, we liked it but before we test drove the unit we discussed the dinette and the sofa switch out even decided on the replacement sofa. I asked again about the jacks. Jan looked for the controls, couldn't find them, she then looked under and realized only then that the unit did not have them on it.
We test drove the RV and it was nice. We went inside and Corey said that he would split the cost of the jacks with me. He told me the price would be $6, 000 dollars. I agreed to pay $3, 000 dollars. I was then told the sofa could not be swapped out because there were floor vents inside the dinette. No jacks, No sofa replacement.
I was shown the pricing sheet with tax title and license. I saw that the taxes were reasonable but thought that the licensing fee of $1, 999 was a bit high. I made arrangement to place a down payment. I was then told by Corey that it best to get the Joy stick jacks.
I was given the camping world catalog, went home excited. I looked at the catalog and found on page 185 that the joystick jack would cost $3112.35 with installation of $744-$792. $3, 000 of a total of $4, 000 is not splitting the cost 50%.
I then looked into the
Looked at the licensing fee. I found that the fee is on a brand new home is 60% of the base price multiplied by 2.8%. That amount is reduced by 16.25% per year for a used RV (AZDOT). So for $100, 000 dollar vehicle it would be 100, 000 x 60% = $60, 000; $60, 000 X 2.8 = 1, 680. That is the licensing fee for a brand new 100, 000 vehicle. The unit I was buying was a 50, 000 six year old RV being charged by Camping world of Avondale 1, 999 four times the actual cost. This is fraud.
I was then called and Corey continued the hard sale. Tried to deny the fees until I informed him that the finance person had already admitted to the mistake. We reached out an agreement which I was ok with but still no dinette swap out as promised.
The next day I inquired about an after market swap out at a local dealer. I was told it is easy all you needed was clearance for the vent.
I was then called by the Camping World consumer service follow up call. I explained to them what was happening, they called Camping World of Avondale. I was called by Eric from Avondale I explained what I had found out about the dinette. He said he would look into it.
The next day, Corey, the General Manager, called said he spoke with his boss and that they decided not to sale to us. I will never shop this store again. I had high hopes. Corey from Avondale is rude. I will post this write up everywhere so that people know that Camping world lies and does not keep their promises.

This problem started on August 26, 2016 when I bought my Motor home at the Camping World Dealer in Greenwood, In. Since that time I have received nothing but poor service and cooperation on EVERY problem I have tried to deal with concerning this dealer. First of all I spent over $70, 000. on a used motor home at this dealer. This may not be significant to your corporation, but it is one of the biggest investments of my life. It all started by the dealer delaying my delivery by several days due to the reasoning of parts availability, I will give them that one except they kept telling me various reasons for the part availability over several days time. Next after taking delivery I preceded to return to my residence which is 85 miles away and stopped to get fuel in the motor home and discovered that I had no keys for the fuel fill doors on the vehicle. I called the dealer and they told me that I would have to return to the dealer of wait until the tried to find me the key. At that time I was over 60 miles away and they told me to go on home and they would find the keys and send them to me. After several calls and conversations with the salesman and service department the could not provide me with any keys over a TWO WEEK period. I was finally able to get one of the doors open and went to another RV dealer and they were able to match the key so I could fuel my vehicle. During this time I called to get a copy of the service that I paid over a $1000. for so I could include them with my records that I might know when the next service was due, but after several promised to provide me with these records they never did do it.
Moving on to the next encounter with this dealer, I went to register my vehicle and transfer the title over to me and the Indiana Bureau of Motor Vehicles could find no record of the sale. So as usual I called the dealer 2 months after the purchase and they stated they had forgot to provide the paperwork to the state, after this complaint they only took over one week to resolve the problem. ONE WEEK, all they had to do was take the paperwork to a license branch and file it. By the way there is a license branch within 2 miles of the dealer! Now for the last and to me the most disturbing problem of all. I am now in Florida for the winter and my water heater has stopped functioning, I called a local rv repair company and they came out determined what was wrong and call Good Sam to get the OK to repair my problem and guess what Good Sam has no record of me having or purchasing a maintenance policy. I bought the Platinum Plan when I purchased the motor home along with tire and wheel, roadside assistance and other policies. So again I had to call the dealer and you guessed it, they FORGOT to file the policy with Good Sam. Again their incompetence is unacceptable! I have spoken with the dealer three times in the last three days and they can still not get my policy in affect.
This is the second complaint I have registered with your company about this dealer and on one occasion I was call by a person who stated he was the General Manager and told me he would look into these problems and to call him back at any time and he would help wherever he could. Well I have tried that and made several calls to the dealer and asked for the manager and was given a voice mail box, left a message and NEVER RECEIVED A RETURN CALL!
To me all of this is unacceptable and I would like to know what the corporate offices plan to do to remedy my situation?
By the way me and my wife have gone for four days without any hot water!
Please contact me by email at [protected]@brickyard.com and by tx at [protected]. Thank you, William A. Landes

My husband and I bought a used motor home 2012. from camping world of hope mills fayetteville. we paid $90, 000 for it, and was forced to buy all the other nonsense. on the way home the diesel motor siezed. the parts manager looks like a homeless man, and knows nothing about motors. the general manager smelled like he had been drinking all his life. I can't believe a big company runs a business like this. my children were in the rv. we waited 3 hours for a big enough tow truck. the driver said the r. v had more miles then the odometer said. the oil cooler was rotten. stay away from these liars.

We bought our camper on September 10. 2016 at Camping World of Asheville. On our first trip 1 month later, we found some issues- tongue jack light not working, hose for outside grill missing, stove top cover missing (found the info in the manual), Cable TV not working, harness bracket under slide broken, harness fell on wheel while driving and the wires where scrubbed through and showing the copper. Also the brakes are rubbing in stop and go. We tried to call CW and we was in 4 days over 20 times routed to the mail box. nobody ever called us back. I was mad, because I was over 25 years in customer service and never experienced such ignoring. On our way back, we passed CW of Asheville anyway, so we decided to stop and drop the unit off for repair. I was standing over 10 minutes in front of the service desk, waiting to be acknowledged by the 3 employees behind. they did not even looked up. After I asked the first employee, she said, she is not responsible for service. She told me the guy at the end, after I had to ask her. I went to the guy and first thing he said- not hello - no- you have an appointment? I was even more mad and said: if you would had picked up your phone, you would know, why I'm here. they did not like it. he let me explain and as I asked, if he don't want to write down anything, he said- I have a customer- just go and walk around, I'll find you. well- that was another button pushed- but I stayed somewhat calm. I didn't wanted to walk around, so I waited at the counter. after a few minutes he said- I told you, I have a customer- go and walk around, I'll find you! wow- yeah- my reaction was not off the book anymore. I asked other employees at the shop floor about the manager- Theresa, the manager came and finally she agreed, that someone should help me. Yes- she had to make a girl on the counter go out with me- it was a discussion in front of me as customer. never would I have allowed this behavior in front of customers- but ok- we showed the girl- I think Christy was her name- not sure- what was wrong and she wrote it down- she told us, we will get updates and Forest River is hard to deal with- they are 2 weeks behind. We said- we need the unit back on thanks giving because of a planned trip.
now short: we never received a call back, nobody answered our calls, nobody bothered about us, and when we finally got through to somebody, we've been told that they are not responsible. We was also in contact with Forest River customer service. at FR we've been assured, all parts are available and can be shipped out the next day, as soon as they have a work order from CW. for over 4 weeks FR had no work order! As we got somebody at CW they told us, warranty was declined and they have to fix it some how. FR tried to call CW, but never got a response. FR called us to tell CW to call them to get this issue solved. As we called CW, the response was: this is not how we work- don't tell us, how to do our job! we got confirmed from FR the work order came in on November 4th and the parts where shipped out on nov. 7th 2016! On nov. 12th I drove 70 miles to CW and my camper was cramped within feeled 20 other new looking campers untouched in the last corner of their lot. filthy, dirty and full with bird poop. we are talking about a brand new camper paid with my hard earned money! I was steaming and blew a gasket. I went to the office and there they refused to listen to me. this is when I got real loud- yeah- they did not like that either. the manager came and yeah- instead of asking him self- what did we do wrong that the customer goes off on us? no- he tried to lecture me like a principal how to communicate with them and how to behave in his store- didn't go too well with me. he also was lying and said, they did not received any parts from Forest River and he also said: this is what you get, when you complain and tell us, how to do our jobs. I just told him, that I pick my camper up. he literally kicked me out and told the driver to get my camper. I was waiting outside- the driver pulled my camper up and let it drop a foot down form the jack onto the tongue jack- as I said - hey- you can do that a little more carful too, he was just laughing and drove off.
I called Forest River and they helped me very good. they managed to get me to another dealer- not CW - to get my unit fixed.
I will not ever spend another dime at CW. I've been treated like crap, and I do not accept this.
I believe- camping world is a good concept. A good concept what gets ruined by ignorant and lying employees who don't care about how much value the property is to their customers. My advise- close down customer service department and just sell campers- saves thousands of customers disappointing experiences like I had and how I read in reviews- I'm not the only one. Or- HIRE PEOPLE WHO KNOW HOW TO DO THEIR JOBS.

For me- I will avoid Camping world like the devil holy water in the future.
I needed a lot of other parts - like a cover for my camper- but well- I will now purchase my needs somewhere else.

we made an online offer on a new 2016 Crossroads z-1 272bh. we took out the bogus freight charge and dealer fee that only CW tries to charge. they accepted our offer so we went that Saturday to look at the camper. we decided we would get it. they told us we would pay a higher interest rate since we were paying a big down payment. I told them to give me back my $500 deposit and i would leave. (should have done that)! they finally said I could get 5.9% so we agreed. got in the finance managers office and he showed me what my monthly payment would be. I told him according to the payment calculator on their website the payment was too high. he grabbed the piece of paper and left the room. he came back in a few minutes with the correct amount. don't let them talk you into a good sam extended warranty like I did. we took the camper in September of 2015. the trim on the countertop was chipped and they assured me they would order a piece and call in about 2 weeks. at the end of December, I e-mailed corporate about the trim. I was contacted by someone at the oakwood ga store and had to tell them that there were pictures and an order on my file at their store. they finally found it and ordered it. only took 3 months. then in july, we were cleaning the camper for a trip, and I noticed the staples were coming out on the edge of the roof. in fact, it had ripped the rubber roof where it goes under the trim on the side. I contacted an independent rv repairman with over 30 yrs. experience and neither he nor I saw any cuts on the roof. he said it was a manufacturing defect. it was still under warranty so i called crossroads to see if an independent repair shop could do the repair. they said it would have to be an authorized dealer. I called southern rv in mcdonough ga and they said they were behind and it would probably be best to take it back to CW. (should have waited on them)! took it to CW on July 16th. on July 27th, they called and said the problem was not warranty but the camper had 2 cuts on the roof . I had pictures but not from the right angle to disprove their claim. (if you think you have a warranty repair on your roof, take pictures of every square inch of it) . so I called the insurance co. and got a claim #. called CW back with the #. gave the insurance adjuster the contact name and number. the guy in service waited 3 weeks to pass the info on to the collision manager so he could file with insurance. when they finally filed the claim, then had to wait 10 days on approval because of the louisiana flood claims that were coming in. they finally got started on repairs. was told it was ready to pick up on Oct. 8th. drove the 54 miles to the store and the tv antenna would not come all the way down, there was debris under the new roof membrane and to make it worse, they had scraped the side of the camper in about 5 places. I left it and had the insurance co. send someone to see what a bad job they were paying for. finally picked it up on nov. 5th. the tv antenna still would not come down and they had to adjust it while I waited. I have let all my good sam memberships expire and will never buy or have a camper worked on at CW again. find yourself a reputable dealer and buy from them!

We purchased a 5th wheel and had to have a hitch installed. The had to be ordered. When we went to have the hitch installed, they didn't have the right parts, had to reorder. Went in the second time the parts were the wrong ones again. We live over 2 hours a way. So by this time we were have to make a payment on this that they had not even delivered to us. The parts were ordered again. The also agreed to make the payment for September. We go back in Oct. for the hitch to be installed and the the air bag would not work on our truck. They gave a refund on that. I have called lots of time and have not yet received the promise for the mostly payment If the is the type of service after the sale It may look like I may have chosen a bad dealership

I went to the Dothan Alabama camping world store and had the worst experience! First of all when I called the woman that answered the phone was completely rude. So when I went to the store a blonde headed employee was playing on the golf cart in the parking lot and almost hit me. Then when I get in, I was not greeted by anyone. Was not asked if I needed help or even said hello too. Then someone named Diani was very rude and even mocked me when she didn't think I seen or heard her. And the shorts that they were allowed to wear was so short that I wonder if it was rv being sold or prostitution! It was a horrific experience! If this is the kind of employees you hire, I promise your business is not one that I will EVER go to again! And I will tell everyone I know not to shop there! Very, very disappointed!

10/9/2016 I went to return an unopened and unused generator at the st augustine store 3 days after purchasing. The store manager stated generators could not be returned and it was stated on the receipt. I left and retrieved my glasses and read the receipt. The receipt stated unopened and unused generators could be returned within 30 days. After I pointed this out, the manager gave my money back. I wonder how many people he screwed who didn't read the receipt. I will never shop in any camping world store again. I will also let all my rv owner friends know about this also.

Beware if buying a used unit from camping world st. Augustine. We bought a 2013 used unit and were assured the tires were fine. Pulled it home (40 miles) and 3 days later a tire exploded while the 5th wheel was parked in my driveway. I notified camping world with my concerns as all 5 tires were from the same lot 42nd week of 2012. Two weeks later we start on our first trip and 10 miles from our house we have another tire explode. Called camping world again for help but it was a saturday (Labor day weekend) and as you can guess they offered no help. They advised I call my road hazard company and file a claim. Six hours on the side of the road in the rain and $1400 later we were able to get the 5th wheel back home. The next day as we start back on our trip we see all the side panel damage caused by the 2nd tire exploding. Again called camping world and advise that I expected the damaged to be repaired and the 5 tires and the damaged rim reimbursed. Can you believe the gm ken stumpe tried to tell me we ran over something twice. Unbelievable! Then they come back with we were able to get the r/h company to cover all but $300 on the tires and we have reduced the body repair done from $2800 to $1700. They want me to pay $2k to get the 5th wheel back to the condition it was in before the defective tires exploded. I paid $40k plus a $7k trade for this 5ht wheel. If they would have said the tires needed to be replaced I would have negotiated the price down. Thank goodness neither of the 2 blow outs occurred while we were traveling over the shad's 2 lane bridge. This could have been tragic. Huge safety issue! Randy rahe with camping world has refused to to resolve this issue. I will continue to post negative reviews until my 5th wheel is repaired and I am reimbursed entirely for the tires. Terrible customer service! I feel they are only concerned with making a profit. It seems customer safety and customer satisfaction is not a priority.

Purchased new 2017 thor chateau citation- from the day we took delivery there were multiple problems with this new unit that supposed to have been thoroughly checked out. Getting ready for 1st weekend lp regulator quit, refrigerator not working, outside tv never worked, key missing which caused us to make 2 trips to mercedes dealer 1 to prove ownership (Required by mb) and 2nd to program computer for key, door sticking (Wrong screws installed in door latch). Called cw and multiple times no answer at reception desk and once connected to sales manager no help. 2nd trip now connected to shore power turned 110v water heater on and had a fire inside coach caused by the 12v signal to wh wired from the factory directly to ground. Back up camera still not working and after installing new switching device. Buyers beware any product from thor or camping world.

I purchased a 2008 Forest River Lexington 255 from Camping World on February 11, 2014. At the purchase, their finance manager also sold me the extended service plan along with a service plan on my tires and wheels. For a finance manager he was also a great salesman. I agreed for peace of mind. Extended service plan agreement number is 6168601.
Now for my complaint:
I sold my motor home July 11, 2016.
I called and left a voice mail with their finance manager and said I sold my motor home and cancel my service contracts, travel assist and roadside assistance. I included my service contract number. I called again the following week and was able to talk with and told him I sold my motor home etc. He said he would have to pull the file. After not hearing back from him I called every week and left a voice mail. I also left a voice mail with the GM. As of this writing I have not received any communication. I did get calls and letters from travel assist and roadside assistance asking to renew my memberships. It was a surprise to them that I sold my motor home.
The total cost for after market products was $6, 095.
Am I being taken for a ride? What a ripoff. I can't believe they treat customers this way.
I am requesting a refund from my cancelled service contracts.
Please help as I feel frustrated and don't know what to do next.

We purchased a new Forester class C RV from Camping World on April 8, 2016. On July 16th the Dometic A/C unit stopped working. (Only 3 months old). On Monday, July 18, 2016 we took the RV to Camping World & was told that our unit could not be looked at by the service dept. until Aug. 8th. We explained to the service dept. that we were now full time RV & living here in south MS we could not live in it with the temp in the 90's. We are 70 yrs. old. The humity is unreal. They repeated...Aug. 8th was the date we had to wait for. My husband 'stood his ground' in a polite way. He said he was not moving the RV until they at least would look at it. They finally agreed. Two days later we went back & were told they had to replace the unit. The unit was on back order. We've gone back once or twice a week. Still on back order. In the meantime we have been sleeping on the sofas at our daughters house. Thank the Lord we were in a park near family. 2 1/2 weeks now.
Last weekend we visited family in another town 3 1/2hrs away to give the family a break. We found out that the worst brand of A/C units is Dometic.
No wonder it's on back order! They don't repair, they continually replace.
Our unit is at Camping World, Biloxi, MS. Don & Barbara Jones.
We would like the A/C unit replaced with an upgrade to an Atwood unit w/o cost to us. We have been quite inconvenienced.
*****Thankfully we were not out of state away from family. We were scheduled to meet another coupled to begin our vacation with them. They went on. Don't blame them.!
We were also told the replacement would be another Dometic! No way!
PLEASE please help us.
The people there are not to blame...but they sell a product not worth the $.

We contacted Camping World about a ac unit for our trailer to move our dogs across USA from the east coast in May 2016. I specifically said we are going with traveling in extreme temperatures to AZ that get 118 degrees to 122 degrees so I need something that will hold up to those temperatures. After all said and done, generator they sold me for over $2000.00 will not run in over 86 degree weather which states right on it of which they never disclosed that information to us. The outdoor speaker light was melted to *** within 1 week from the heat that they talked me into buying and installing. I trusted them with all this being they are to be the professionals in this business of what I needed and what I was asking about. In AZ with the trailer only being there 2 weeks if that, all the wiring molding that holds all the wire up from until across ceiling down the wall was laying all over the trailer which had can unstuck from the extreme temperatures even though parked under a shade tree and doors windows and all vents were left open to keep the trailer cooler temps with alot of outside air going in it.

I had to keep calling camping world on my way back to the east coast 7 weeks later letting them know that the generator will not work as well as ac keeps shutting off too triggering the breaker that was put in it.

The care less all people but one young lady named Savanna. So stopping every hour for 2500 miles took us forever and alot of stress on us as well as the dogs too. One of our dogs that was 21 mos old died from this situation that was Camping Worlds fault. I called corporate several times and all they do is have the Statesville NC location keep calling me and nothing gets rectified. The one guy on the phone prior to our dog's death said he dont give a *** were his exact words to me on the phone and says if our dogs die he ain't (his hick talk) paying *** to me on the phone. It is almost 2 weeks of me making numerous calls to the corporate with these issues and a dead dog and I still have NOT heard back from anybody from corporate with giving me my $5000.00 back that I paid out that did NO good at all plus the loss of my $3500.00 dog of which I had alot of money into her since we owned her. They need to give me $10, 000.00 in my losses and take their *** non working *** out of my trailer and pay me my losses of about $10, 000.00 plus to pay to have the air vent re-installed back inside of it. They should pay the suffering fees as well of my son getting badly burnt on their generator just to read the label on it within its working conditions. As said this place is a real joke, we have NOT heard back from any professional service person with this company at all and we are still waiting. Do NOT buy from them, go elsewhere, this company customer service and their professionalism really sucks too!

This place has made their own reputation themselves of what they do to their consumers with selling them products that will not work with what they need and are looking for then they do NOTHING at all about it in rectifying the situation. TRUST ME YOU DO NOT WANT TO DO BUSINESS AT ALL WITH THIS PLACE, THEY ARE NOTHING BUT A SCAM AND RIP YOUR MONEY OFF, YOU WILL THANK ME LATER, TRUST ME!

I am watching our roof leak AGAIN. We paid $7, 000 for new roof. We've been back countless times. They would not log it in so corporate would not see how many times we were back. We called main headquarters 3 times with the assurance they would at least return our call. No calls. Maybe calling newsroom will be next.

I have tried 3 times in the last 2 weeks to get an appointment to have the Quik Steps fixed on a Dynamex Rev, since the stairs do not come out when the RV door opens. Had this fixed last year at the Camping World location in London Ohio; not like I am a new customer. I am not pleased with the Service response, mainly since I don't even get a response.

Bought the RV from Camping World in Akron, so shouldn't be a problem to get fixed at this Camping World in London Ohio since close to home. Akron location 200 miles away.

A call would be nice to get an appointment even if the London location can't get the RV in right away. No asking for much, just some Service follow-up and appointment to get this fixed.

Bought a 2016 Thor Freedom Elite from them. Water heater went out March 29 2016. Finally went in to fix in April. Had for six weeks. Tested it when I got home, still not fixed. Back in the next day. Had until June 1st, another two weeks plus. Picked up and left for trip to California. Within 45 minutes check engine light came on. Took to Ford and they found rodent damage to wiring. $440 repair not covered by warranty. Contacted Camping World and explained they had had it on their lot for the past month and a half. Was fine when it went in. In my opinion damage occured on their watch. General Manager denied they were responsible. Very poor service and lousy customer care. Will never do any repair work there again. Do yourself a favor and avoid this Camping World at all cost.