Camping World
Reviews and Complaints

I purchased our trailer on 04/04/18 from Camping World and noted multiple issues on walk-thru. I was never subsequently contacted on getting those fixed. After 1st and only camping trip, rear door hinge started to bind and crack. I observed the door frame bending instead of the hinge moving. I contacted Camping World and couldn't get a drop off date until a month later. I dropped off the trailer on 06/08/18 and also reminded the service advisor of the issues from the walk-thru. He promised me the trailer by 06/14/18. He also said the best way to get a hold of him was by email. After about a month I emailed him for a status and got no response. Then a week later I tried emailing him again with no response again. I tried calling him and left voicemails with no response. I then asked to speak to an available service advisor. She informed me that my advisor was very busy and she would try to help me. She told me that my door should have shipped but couldn't locate it's status and she gave me a tracking number. I asked who I could talk to about my dissatisfaction and she said I should call the trailer manufacturer. I called Heartland and was told they couldn't help me with speeding up the process or compensation because they are having a high employee turnover rate. I was finally contacted by my advisor 2 months after initially dropping the trailer off to tell me the door was finished but that I wouldn't be happy because the swivel chair that I noted was broken on the initial walk-thru couldn't be warranted. When you sit in the chair it makes a loud cracking and popping noise that you can clearly feel and hear. I then contacted Heartland again and was told they couldn't do anything because their vendor Lippert made the chair. Next I went in to Camping World to talk to my advisor and got nowhere. I then asked to speak with the general manager but he was off so I spoke with the sales manager. He got my info and told me he would look into it and have someone get back to me. I never received a call so I went in again the next week and spoke with the general manager. He took my info and asked if I could call the chair manufacturer of the chair to make sure he could get reimbursed for the chair. When I contacted Lippert I was told nothing came up under my VIN number but they would be happy to help me and send out the replacement part. I went back to Camping World and gave the general manager the info. I called him on 8/18/18 and he said I could come in and swap chairs with another trailer. I don't know why this couldn't have been done day one to do right for the customer. When I went in on Sunday to swap chairs the trailer was filthy! Not only did I lose the whole summer of Camping with my family, I incurred cancellation fees, spent many lunch hours trying to get help, paid 2 months of storage, I was given my trailer back filthy with no compensation. About the only person who showed understanding and regret was our salesman Jeff Zimmerman. With many friends and colleagues asking me about our trailer I don't know how I could justify referring them to Camping World.

My name is William Kinney. We bought a Montana 5th wheel from Camping World in Burlington Washington for around 1 year. We lived in it for 10 months. Then we went to go on Vacation with it and the landing gear stopped working. So we took it up to Camping World in Burlington twice, the second time to leave it to be worked on, and that is where it has been for the last 5 weeks. I called up there to find out what was taking so long and I was told it has Squirrels living in it and Rats though it. It this unit was sitting out by it self with no one in it that could happen. As I stated before We lived in it the hole time up till we took it up to get worked on. That being, I feel it was sold to Us with out being fully checked out.
After the 4th call to Burlington Camping world to talk to a Supervisor on what was going on with our 5th wheel. I was Lucky enough to get hold of SVP Tim and He had Frank a service Manger give Me a call with in 20 minutes. That is when we found out about all the problems. Now it has be almost 2 weeks and haven't heard a word. We are loyal costumers. We have bought 2 units from Camping world plus all of the camping stuff we have bought. I would realy like to get this resolved. Thank You for your time.

On July 17 2018 I took my 2018 Coachman Leprechaun 260 RS to Campworld Lowell Arkansas which is close to my home. I did not buy my RV from them, I bought it in another state from a dealer who is miles away, I was told I can take it anywhere.

So July 17th was my prearranged drop off date, I provided a full list of items that needed fixed, however I wanted the refrigerator and the hot water heater fixed under the warranty, if anything else on my list I knew I would most likely have to pay for.

I called every Friday to check on the progress, I got excuse that they fired a technician who was handling my unit cause he wasn't doing his job, the next Friday was we are still trying to get it figured out, the next Friday was we are waiting on the warranty department, then last Friday was we are waiting on parts, I called on Monday to check the status, they said it will all be done by Tuesday, August 14th, I arrived at 4:00 pm on August 14th and did a walk through, the vehicle was a mess, inside and out. My seats were stained like they had been walking on them or spilled something on them, your talking about tan cloth seats, so they sent a girl to spray something on them while I spoke to the manager Matt, I was not happy, my wife was livid. Zachary was my representative, all he could say was he thought everything was completed and how sorry he was. Matt the manger or director of services state when I pointed out a draw that wasn't fixed properly, he stated you know it's man
Made right. The whole damn RV is man made ! Don't insult my intelligence.

I called last week to get a price on a new A/C for by 2012 Class C motor home, the price was good so i made an appointment, I was told that it would be a 1 hour job and it was just pulling the old one out and replacing it with a larger unit. My app, t was for 10am. it was close to 11 before they pulled it into the bay, now i was told that the A/C i wanted was not adaptable so i needed to buy a Dometic, fine as long as it's 15000 btu! went to lunch and was called, Opps, need a different pan, so i said fine install it. 30 minutes later called again, Opps, with my thermostat I could not use the heater! left lunch and when i looked into the motor home which had now beed there over 4 hours, all they had done was to pull the schrood! total time wasted was over 4 1/2 hours, plus driving 90 miles each way. If these people had been properly trained they would have been able to tell me all of this while on the phone the first time and i would have gone elsewhere..I have been RVin since 1964 and had spend many dollars at Camping World, well this is the last time i even go into your store

Late last year I took my vehicle to CW in Denver Colorado to have my vehicle fitted with the needed equipment so it could be flat towed behind my RV. I was told that the company had just done the same installation on a Ford Edge about a month before. (witnessed)
This June we had the opportunity to try out our new setup. Six miles from our first nights destination we found our Edge smoking and too hot to open. The tow truck driver pulled the car up on his truck and took us to the nearest Ford dealer. When he tried to slide my car off his tow bed it would not roll. He had to bounce vehicle off because transmission had cooled and frozen.

The next day the service manager gave me the horrible news that I needed a new transmission as my model Ford Edge was the only model that could not be flat towed!

Make a long story short I paid for a new transmission, came back to Denver,
in July, traded in my Edge for a model that could be flat towed. When I requested the CW Store Manager reimburse me for costs incurred she said they didn't do that, it was my fault for bringing it to Camping World! Surely a slip of the brain on her part. (witnessed)

Bottom line, service should have run my vin number, checked with Ford and told me my vehicle did not suit flat towing: in other words, done their job.(This information given to me at another CW in northern California).

Motorhome has been at center since June 2018. A part was on hold. Instead of repairing the issues where the parts were on shelf and check for water leak in bathroom, and could complete while waiting on part they parked it and nothing was accomplished. Then I was told after I called three separate times leaving two messages for two different individuals in the service department the part was in. A week and half later I called to check status and they had not even started on the repairs! Almost 14 days and our motorhome was just sitting there. So instead of touching the vehicle two times now they will touch the motorhome three or more times. Camping world is such a large company hire a team to come in and train your employees. Visit other service dealerships and learn how they deal with expediting work orders. My gosh fast food restaurants even have a system where they get special orders put in a certain time frame. Hire someone that has experience and then promote from within once an individual has been trained. Camping World in Calera changes employees like a person changes phones.

On July 16, 2018 we picked up our travel trailer from Camping World after having rubber roof conditioner applied. That Friday, we went camping and noticed that all our clothes/towels in the front closet was completely soaked. Got on the roof and noticed that the rubber roof was pulled completely away from the metal seal on the top front. The camper had never leaked before and we paid for a complete maintenance package (supposed to have checked for leaks as well as multiple other things) at Camping World just a few months earlier. We took the camper back in and talked to the service manager who, to his credit, said they would fix it. Went back to pick the camper up Monday August 6. Before I took it off the lot I checked and they had not fixed anything. The roof was exactly the same as when I left it to get fixed. No work was done at all. So the assistant manager (manager was out that day) said he would take care of it. Went back to pick it up on August 7th after I was told it was ready. Again, before taking the camper I looked on the roof and all they had done was caulk it more (I had already done that when we were camping before I brought it back in because it was raining every afternoon and didn't want the wood inside to get soaked again). Didn't fix the seam. Then the assistant manager said that the manager only said that they would seal it which didn't make sense. I had already sealed it so why would I agree to just have more caulk put on. The issue is that the seam has come loose so the caulking will only last so long before the rubber roof peels back more. Left the camper there because the manger was supposed to be in the next day. The next day he wouldn't talk to me. His name is Ed Woods. Picked up the camper and just chalked it up as a loss. It was clear that they were not going to fix it as promised.

Brain the sales manager. DON'T DEAL WITH HIM. Does not know his product or the product he stocks in the store. First time was wanting to by a matteres for motor home, had a sign at the door of clearence and mattress on sale. Asked him to see them and they were not in store. Lost a 300.00 sale. Then called the store wanting to purshes a 200.00 a tankless water heater. Tells me they do not stock them. Question is what do the stock? Save yours self the frustration and do not go to the Belleville store.

After working 25 years for camping world I was terminated from the Junction City, Or location. You have my file and it will show you all the stores I worked at, how many times I relocated for the company and how I went on the road for a year after Flaggstaff, As was destroyed by a tornado. I always had good reviews and great attendance record. When they terminated me from the Junction City/Coburg, Oregon store. I was shocked to say the least. For some reason the Freedom Roads people wanted me gone. They kept complaining about anything and everything till finally I was thrown under the bus on a customer service issue. Lack, Craig and Brad were the ones trying to push me out the door.
Fired with no severance package after 25 years of which I was a service manager for about 12 years. Not to mention I was sick at the time and they knew it. Congestive heart failure with COPD. My time is starting to run out and had to get this out just to see if anyone there actually cares.
Sincerely,
Brian k Miller
Camping World employee number 3268
[protected]

We purchased our 2018 Hartland Pioneer BH270 about 4 months ago from Camping World in Lakewood N.J. When we got home with it, we realized that there was no remote control to operate the led awning lights. Without it they just keep changing colors very fast and annoying. I called 4 months ago. Service Dept. said I would receive one in two weeks in the mail. Guess what? To no avail. Called again, left word with our salesman three times.( Rick Whitney) He wouldn't call back ! Called back again for service manager. She eventually called back and said it was ordered and I would be receiving it shortly. Two camping trips and four months later, Guess What? Also if anyone else is considering buying a Hartland Pioneer, don't. It's shoddy quality. First, it came with a dead battery. No toilet paper holder or towel bar. The round bracket holding up the table fell off(screws stripped). Molding came loose in four places. Staples sticking up through the carpet. Main door opened twice on the road with both locks engaged. Three leaks under sinks. Factory failed to tighten fittings. Leak under toilet( I'm still trying to find it). I've made all repairs myself because camping world is 2 hours away, and my friends who also bought from there, said forget it. You may have to leave it there for weeks or even longer. Don't buy from this dealer! You'll regret it! Once you pay and leave, you're forgotten!

My issues and experience with camping world was less than satisfactory, because of the following issues:

• Parts are never on time and/or wrong parts ordered
• Had other Rv repair shop fix what camping world broke while working on my camper
• Had personal Items/parts stolen from my camper by a camping world employee
• I had to pick my camper up early because I live in it full time, and nothing was getting done while it sit their in the parking lot. I couldn't afford to live in hotels while working out of town. And I know this company will not reimburse me for my hotel fees and my stolen items. Which should be safe because camping worlds employees have full access to the inside of our trailers and I don't think their policy should apply when the employee's have access to every camper on the lot and get away with stealing customers property.

My husband and I are from Cayce, South Carolina and we purchased a 2002 Thor Chateau 26 on July 21. This was the worst experience we could have had. After they got confirmation that we were serious, ie...paperwork, check stubs, and put the down payment on the RV. It took 2 days and an angry husband to actually get someone to return the call. They told my husband that our salesman called out and the finance dept. was still working on the "deal" that I told Colton that we were prepared to bring a cashiers check with us for the agreed upon amount. Since they were having trouble financing due to the age of the vehicle, and due to the difficulies that we had been having, Ken said that he was "sorry and would make the cash price right". We were assured an answer the next day, and the finance manager did call me, he said the finance company said no. I asked him to please get together with the gentleman that my husband had spoken with the previous day, we would need a cash price because we would be bringing a check. It took the rest of the day but I got an email with the bill of sale in the amount of $13, 991.94. Saturday morning we boarded the plane, flew to Chicago, rented a car to drive an hour to CW. Our appt. started with a tour of the RV with Bryan. My husband had experience with a previous RV so we did a quick walk thru. Chris took us to get the necessities and we got "lost" in the system. When we were finally called back, I was told that they would attempt to get insurance for me that was cheaper than what I was paying currently. Even though I wasn't interested I went ahead and wasted 30 minutes with this process. At that point the finance manager took us to his office and told us that the bill of sale that they sent was not correct and that it was $1500 and that they could "split" the difference of the discrepency with us, so I ended up writing another check in the amount of $750.00. At that point I just wanted to get this business finished, get our RV and get on the road to home. Once everything was finished and after being on the road for abour 2 or 3 hours the A/C in the main cabin started triping the breaker and the A/C in the main cab stopped working as well. We also noticed that the refrigerator was not cooling correctly. On Tuesday after returning, I tried 3 different times giving people ample amount of time to return the call and recieved no call. So I called Steve the manager at the Columbia SC store and he and Ashley told me to bring it in that this wasn't right and thier intent was to make it right. They have been trying to reach the Illinois store and no one will call her back. I went to CW because I thought that they were all run the way Steve and Ashley run their store, I was WRONG! I need someone from the Illinios store to approve the repairs on the RV that Ashley has been calling them about for days with no response. Any other information please feel free to contact me Ashley at the Columbia SC store has all of my contact information

FYI...for anyone looking for a camper, we would advise you not to use camping world! We bought a 2018 new travel trailer last Friday and came home and loaded all of our things to go camping this weekend. Once we got to campsite we hooked everything up and then went out on lake for 6-7 hours and came back to water pouring out from the under carriage, once inside we noticed water coming from under the kitchen sink and the cabinets already buckled. The water was coming from the hot and cold lines. Once we talked to camping world they said when they put it through service department prior to pick up, they fixed a water leak coming from the faucet. We knew nothing of this at pick up. Apparently they did not fix it but left their used rags to clean up water underneath the cabinet drawers at the water pump (which they are claiming they did not do). So we pack up and come to camping world today and they refuse to come out and look at it and all they want to do is turn it in under warranty and "fix it". This is clearly not a warranty issue and we don't want it fixed that way! We either want a camper just like it or our money back! "Fixing it" is not an option when it's their mistake and now there will be mold and the cabinets are ruined. So our expensive camper is now ruined by camping world service department and so was our family weekend camping trip!

I have taken the last three trailers we have purchased from Camping World for various repairs. All warranty work, all within warranty time limits. Mixed results on repairs, mostly poor all excessive periods of time. Last purchase was fall of 2017 for 28K. Multiple problems precluded us from using our trailer for most of the season this year, used it twice by picking it up before work was completed or parts were in,
used it broken. Our calls were not returned, parts were not ordered correctly, repairs that could have been made were not, promises were not honored and in general we were given the go 'round. That kind of money does not grow on trees for my wife and I. I am done with camping world, I will never purchase another thing from them and I will tell of my experiences to any one that will listen. As a matter of fact, our camping days ( and we really enjoy them ) are probably finished.

This site discusses the growth of Camper World. They are growing, however, they are not growing their support Staff.

I dropped a Freedom Elite off on July the 4th. The comment was thank you, check back next week. I did, check back next week and I just visited today going on the 3rd week and was told to check back next week. The personnel who work there are great!

Johnathan is my contact at the service desk. He even called me at 7:45 PM to apologize for the service not being done yet. I talked to the service manager, I stressed my frustration over a company that serves the community and does not have a support staff to serve the business. In his defense, I blame it totally on the people who can hire.

Profits be darned, hire the people you need to support your business. If there was another maintenance facility that could provide the service I would be gone from them. I am a Good Sam member and if the representatives from Good Sam HQ are reading this then this facility needs to be reevaluated as a vendor. I know that I am not the only one frustrated with the poor service; they said they have more than 500 units waiting to be serviced...

Every time I go there out of frustration because no one answers the phone I see irate people at the service desk because no staff is available to provide the service.

If you are one of the frustrated people who purchased from Fayetteville Camper world and was told what a great support staff they had only to find out when you needed support it was non-existent please sound off. They will not change until they see that the customers want the service they thought they were getting when the salesperson sold them the unit.

The Rapid City Camping World needs customer service training for their service desk personnel. Three times we've had our camper in for repairs (some warranty some not) and each time the service desk employee got loud and defensive when we showed the least bit of dissatisfaction. On our last visit, after we questioned the length of time it was taking to check out the employee got snotty replying "well can you fix the computer"! What ever happened to good customer service?

we purchased a coleman lantern model 274bhs from your dealer in kingston ny. love the camper but we told wrong information about the model from the dealer . we were told the camper had and electric as well as gas hot water heater not the case. upon pick up the camper hooked up by the dealer for transport and the hook up was done wrong so it spliced the electric wire from the rig to our truck they were gonna let it go with splicing the wire and then putting electrical tape on it and letting us go we protested and they kept the rig and got us a new wire installed the person that did out finance paperwork was only interested in selling us more services we did not want or need took forever. we get the camper to our seasonal site and proceeded to take our first showers in the rig and two to three inches of water was pouring out all over the floor of the rig come to find out the drain pipe was totally separated from the drain of the tub went to the dealer with a complaint and asked if they please could go to the campground where it was located to fix the camper because it was difficult for us to get it back down to them was told they could not do the repair in the field so we brought it back down called this morning to make sure all was okay was told we locked the dead bolt when in fact we did not they had the wrong key the receptionist was rude and would not let me hold until our service advisor was off the phone and just threw me into voicemail my son and I have never heard such rude employees at this location in your parts department and all over your location I can see why I have heard so many complaints about this dealership I have zero faith that my camper will be fixed correctly

Thank you

Julie Boyd
[protected]
[protected]@hvc.rr.com

I recently made a purchase for a base plate and Braking system to be added to a new vehicle to tow behind my rv. i called and spoke with parts person and he and the service advisor said if i bought and next day aired they would get it put on asap, since i was leaving on vacation the following week. The part came in and i called to try and schedule only to find that after it arrived that they could not do till the week after the vacation. So being upset that i paid extra to get quick, i decided to drive the 5 hours to get the parts and hopefully speak with manager and get corrected. she started out with she could do the next day then after going back and forth in the back said could not do till friday 2 days later. My issue is not with the manager but i feel as if i was purposely lied to to get the order then denied when i confronted them i have over 40 years of rving and have never had such poor service, i will no longer use this company again to purchase or any thing else. I am still confused why the manager wanted to know what i did for a living not really sure what that has to do with anything a companies word should be good enough to do business with them.

We picked out the new 2018 travel trailer at Camping World of Sherman on 6/15 and were told to come pick it up at 3:00 on 6/16/2018. This was so they could get it ready and make sure everything was in working order! We arrive at 230. Around 430 after being told they are really busy, other people were late to appts, etc we are finally told it's our turn to sign the papers and take our camper home. Great! We look over the camper and find the chair has a worn spot that is almost a hole. They say they can't replace it but can have someone fix it. OK, whatever. We sign the papers, buy the extended warranty and go to take it home. They were already closed at this point. We get down the road and realize they did not put a paper tag on the camper but luckily we made it home without it. Then the fun begins! We get it home, leveled, electricity and water hooked up and are so excited...only to find out the refrigerator does not cool. We let it run over 48 hours. The freezer worked great but not the refrigerator. I called the service dept and they said bring it in. We pull up to the service area on 6/21/2018 and start backing it in only to have a long haired, crackhead looking guy run out and yell at us as if we are doing something wrong. He told us to go park it in the no parking zone across the street. We pull up there and Shawn comes out. We explain what's going on and he said to leave the camper where it is so they can move it later and check it out. We were offered nothing in writing acknowledging we were leaving it. All we could do was take a picture of the paper he was writing up. Once they checked it, they said it needed a part ordered through the Forest River warranty and they would order it and have it expedited. We had a vacation scheduled with the camper for the upcoming weekend. We were told that it would take a week or two to get the camper fixed. If we wanted to use our brand new camper we could come pick it up and use it and just take a cooler since the refrigerator is broken. We live over an hour away and my husband works and can't just keep driving back and forth taking it and picking it up. This is not an option. The camper stays there. They say the part is on the way. There's almost no communication on their part. I receive a call from Shawn saying it will be ready to pick up on 7/9/2018. I hear nothing. On 7/11/2018 I call him. He says he has no idea why anyone would have said that because they don't even have the part yet. It's due in on 7/13. He will call me whether it's in or not. Again, no call. I call him. The part did not come in but is now supposed to be in on 7/17/2018. I call the evening of 7/17 after no call from Shawn only to find out he's not there and the part is not in. Dale will email Shawn and have him call me today. I get a call saying the Dometic factory was shut down for 2 weeks and that's why the part wasn't ordered. NOT ACCEPTABLE! Shawn has his service Mgr, JT call me to basically the me the same thing and that the part is now ordered and he will call when they have shipping confirmation. This is where we currently stand. We bought a brand new travel trailer, have not gotten to use it, our vacation time has passed and the 1st payment is due. STEER CLEAR OF CAMPING WORLD AT ALL COSTS! We have been lied to over and over. The next step is to stand right outside their property on the highway service road with signs warning people to stay away! They need to make this right immediately or buy the camper back plus cover all the time spent back and forth and having to deal with this!

We took our 2016 Aerolite 174 to Camping World in Alcoa Hwy in TN. on June 7th. (we wanted to bring it in sooner but we had to wait for a appointment to open up, this took weeks). We needed a leaking water heater checked and a creaked gasket in the toilet. We were told there had been issues with leaking water heaters and they would check the warranty. (We went camping in May and the water heater leaked when we first hooked it up. The gasket on the toilet start leaking 2 days into camping.
Since June 7th we have called multiple times to check the status. Almost every time we had to leave a message and would never receive a call back. After 3 or 4 weeks we finally talked to some one and they said someone would be looking at it tomorrow. We called the next day no answer. After a few days we finally got another person that said they would look at it tomorrow. After a week we get a call saying the damage was due to freezing and we ask about the toilet leaking and they said that was related to the water heater. That doesn't make since, but none of this does at this point.
Today we get a call asking if we wanted them to fix it? No we just wanted to make a appointment and let our camper sit there for 6 weeks during camping season.
This is the worst customer service I have encountered with large purchase.
We are going to upgrade our camper this year but it will not be at any Camper World locations. The only time they pay attention to you is when you are looking to buy and once you make that mistake they act like you don't exist.
We also told them the antenna had never been connected and they wanted to charge us to connect it. We told them we are not paying for something that should have been done when we first bought it.

Very dissatisfied customers that will tell everyone we know not to go to Camping World.

Paul Martin & Kim McKinney.