Camping World
Reviews and Complaints

Service department in Shreveport Louisiana put a gooseneck adapter on my new fifth wheel I bought from them and it was not installed correctly after pulling the trailer several hundred miles I noticed my adapter was loose they did not welded or bolted onto my fifth wheel of my RV bad bad news Camping World sucks the salesman the service department does not know anything about RVs in Shreveport Bossier City Louisiana

Let's see, I purchased my brand new Mallard M32 in August. I took it for an 8 mile journey straight from CW. The next day there was water pouring out the back so I took it back for repairs. I was accused numerous times of hooking the city water to the wrong place. I called on Monday and told them I needed it back for a trip to in 3 weeks. That didn't happen. After getting pretty angry I was finally told the warranty was approved and the parts were on the way. I decided to call heartland myself just to see when they actually sent for the repairs. The nice guy at heartland told me the repairs were denied because CW had submitted for the same repairs 3 months prior and they were never made. So they essentially sold me a defective unit. I tried contacting the VIP Marcus address from the advertised sign the so proudly display and all I got was a generic response and no follow up. These people care nothing about customer service. It's a joke to even know the CEO gets on TV and preaches this crap and never once looks in the mirror. Marcus Lemon you should really read your reviews and try to salvage the little dignity you might have left. Fast forward to when they finally fixed my defective camper, I picked it up and went on our next trip maybe 10 miles from CW. I hooked up the city water and it flooded my camper. They didn't bother hooking up the toilet supply line after making repairs to the black tank. I asked them to make sure the work order stated that because of their neglect any future water damage was on them. They would not of course. I filed another complaint with mr VIP and they didn't even send a generic response this time. Sad part is they made the lowest person on the totem pole in this whole scenario deal with me. The manager of the location is such a coward and really should not be in his position. At first I thought this was isolated to the Woodstock, GA CW but after reading so much over the last few months I realize it the entire company. Marcus you should really focus on making the company you lead better and quit running around playing a TV star and really look in the mirror. Since I cannot get any response from your complaint dept I will resort to blasting CW on every site I can find and tell everyone I know. I have already steering two friends away that bought campers and I will continue until I get answers or what I paid so much money for.

We purchased our new RV at Camping World...the salesman we dealt with was personable and thorough and that's where Camping World customer service ends. As of today my brand new motorhome has been at the shop more than I have had it at my home. My wife and I purchased and were promised that the Camping World customer service was superior to all others. We went for our first weekend and found many things that either needed repair or adjustment (that is not the issue). We were told that "new" units were given priority to fix things during the first year. I dropped of our unit and it has sat for more 20 days before any action. I have called the Camping World service department numerous time and they will not return my call. I was promised that when we dropped it off that I would be contacted by a service advisor the next day...25 days later, still awaiting a call. So I figured I would call them...called and left a message still no return call. I will drive an extra 90 minutes to take my RV to an authorized deal rather than deal with McGeorge Camping World in Ashland, VA. I have left a message with the general manager and the service manager and still no call. I was looking to buy in a few years but I will take my business elsewhere. I spent over 150K and I expect a little customer service and instead I received no customer service.

On the 19th day of October 2017, at approximately 1300, my wife and I went to Camping World in Fountain, Colorado. We had been to this store a few times already with the intent of purchasing a camper. We were shown a piece of paper by Bruce, the salesman. The paper stated that the starting price for the M33 Mallard trailer was 42, 000, the msrp printout in the trailer said 40, 000. We attempted to make a deal. I wanted to put down 3, 000, and the finance rep. wanted 3500 down. I urged him to get the down payment lower by showing him the 2000 dollar difference in the starting price and that fact that the 500 dollar military discount that I was offered was removed by a 499 dollar charge. This means that I was getting 1 dollar for serving in the military for 12 years and deploying to support our country four times. I did not agree with this. At this time he brought the finance guy out on the floor and my wife was there. She was standing closer to them than I was. Kevin, the finance rep and manager, passed her to shake my hand. He proceeded to tell me that the sticker price showing msrp that was in the camper was wrong and should not have been in there. At this point my wife attempted to speak to him. She started to tell him that there was a 2000 dollar difference in the price in the camper and the price that was apparently online. He cut her off and had his voice raised from the beginning of the encounter loud enough for my wife to ask him to calm down and let her finish talking. She finished her statement and he told her that it didn't matter what the msrp sticker in the camper stated that it had no bearing on the price that camping world chose to sell their campers for. My wife attempted to tell him that it was not our fault that the sticker was in the camper and wrong, and he shouldn't hold that against us, especially when the difference in down payment they were asking for was 200 dollars. Kevin said that he wasn't going to argue with my wife about pricing and also snickered as she spoke. He was very disrespectful and interrupted my wife multiple times when she simply wanted to finish talking and find out if he had any intention of working with us on this deal. Aside from annual percentage finance charges, the camper was going to be sold for 31000 dollars. For a business person and representative of camping world to be so rude and plain disrespectful to paying customers was uncalled for. a 200 dollar discrepancy in the down payment turned into a loss of business. I feel they overprice their stock. The trailer sells for under 40, 000 at a different camping world in the same state. Not only will I not shop at Camping World, I will be contacting the correct people who deal with military relations in the community and make sure that this establishment is looked into and possibly blacklisted from soldiers.

Greetings Camping World Corporate Office and Mr. Lemonis,

I do not intend to incriminate or decimate the employees or management of Camping World, because I believe we can all come to a reasonable solution.

My wife and I had done extensive research on our next RV and felt that we knew what we wanted as far as a floor plan, and the fact that we wanted a Fifth Wheel. We even bought a $70, 000 Ford Lariat F-250, 6.7 diesel engine that was built with a great towing package. We bought it because we wanted to be able to pull most anything without worrying about it.

Now, on Thursday, June 22nd, I went to a seminar in Chattanooga, Tennessee and, of course I knew that Camping World had a store on the Georgia/Tennessee line and I had some extra time and I decided to stop by and take a look at their units. I was met in the showroom and a sales- professional was assigned to me and I want to say, his name was Eddie Gillette, who did a great job in showing me and selling me on the Keystone Cougar, within an hour and a half we closed the deal. The management staff worked hard and we all came together and at the time everything went well.

The delivery of the RV was arranged and we were really excited. We couldn't wait to take our first trip, but when we tried to load up we couldn't get the electric system to function, therefore we couldn't get the stabilizers to work to get the RV high enough to connect the fifth wheel hitch. You could imagine how we felt. Finally, we went and purchased a high dollar smart charger to charge the battery. The next morning we down to hook up and we were able to raise the stabilizers. We called Camping World and asked them what we should do, because we were afraid to go camping an to get stuck. They told us that we should hook up and that the plug-in they installed would keep it charged. We suggested that we bring the RV back in because we were going north on a trip. They told us to bring it in and we could drop it off, which we did and I had a list of things that needed to be done, which I gave to them and told them we would leave the RV and the truck with them so they could get everything done. They assured me that they would take care of it. We were discouraged, but we felt that they could resolve the issues and when we came to pick it up we would in finally get to go camping. By the way, asked the service rep. why it was not charging and they told me that the truck did not have a charge line so they did not hook it up right. Well, I thought that maybe it was the truck, so I took it back to the Ford Dealer and told them what was going on and they said that of course they had a charge line. The electric person looked up the schematic on the system and printed it out for me and I gave it to service at Camping World when we dropped it off.

While in Kentucky on our trip, I called service Wednesday at Camping World in Chattanooga just to touch base and to reaffirm that we would pick up the truck and the RV Friday and was told that it would be ready. Then on Friday morning I called again and told them we were on our way back and would get there about noon. I was told that they had just pulled the RV into service. (Oh no) When we arrived the unit was not ready and I was ready to hit the ceiling. Well, I went to Eddie and to one of the managers and told them I was ready to just return the unit and call it even. (I was serious, but I also would have turned around and bought a unit that was ready to go.)

We left to go home, which was about 3 hours, and I was steaming. Later, we got the RV and everything was supposed to be fixed. Well, we made reservations to go camping and were excited that all was well. (Just so you know, we had run a special 50 amp cord to the garage we had installed and had it plugged in believing that everything would be ready to go the next morning. By the way the "Battery Disconnect was on) I got up early to check everything out and guess what, no power. Again, I had to hook up the battery charger to get some power, finally we got the RV hooked up and plugged it into the bed of the truck. We thought everything was ready to go, got in the truck, started to pull out and guess what, it was not hooked up and the Fifth wheel came out of the hitch and destroyed the tailgate on the truck. ( I was sick to my stomach, no one actually showed us carefully how to do this, we looked at the hitch and it appeared to be hitched, but not so.)

Well, we decided to try to make the best of this and we went to the camping site and guess what, when we got there, NO POWER. The hookup in the bed was not hooked up right, therefore no power. Fortunately, we remembered to bring our charger and finally we got power. I called Camping World and told them what had happened and they arranged for the next day to send out a service person. When I called the service person he couldn't come until the following day. When he came he told me he wasn't sure what the problem was. After leaving the camping site after a few days, we hooked back up and headed home. When we got home, guess what, NO POWER. I hooked up the charger again and the next day we finally could disconnect.

I called Camping World in Chattanooga and told them, as calmly as I could, that it was time for something to be done. At this point I was ready to take the RV back and unhook it and take legal action, but I gritted my teeth and move forward. I told Camping World in Chattanooga, that I didn't want to drive another 3 hours to take the RV up there. I asked if it would be okay if I took the RV to the Camping World in Bryon, Ga, which is closer to me and they said yes and that they would take care of it.

Well, I took it and the guy I dealt with did not have much customer service training, but understanding the dynamics I tried to be patient. He told me to go out with him, which I did and he looked around the unit and then told me I needed to disconnect it and being discouraged and in a hurry, I got in the truck disconnected the hitch and guess what, when I got out of the truck to raise the stabilizers the fifth wheel rolled back and again tore up the tailgate and we couldn't even open it. (I know that it was my fault, but if the service guy would have just asked me if he could help I would have gladly said yes, this was all new to me. By the way, I am not sure if any damage was done to the RV or not having dropped twice on the bed) I left, totally discouraged, but still hoping that finally they could get it fixed and maybe we could get a few weeks of camping in before it got too cold.

After a week, I called and asked the service guy what the status was and he said they had not even pulled it in the bay. The second week I called and the service guy told me they thought it was the converter, but they were not sure and that he would let me know and that he would call me. I haven't heard from him and we are going into the third week.

There is one thing that happened during the experience at Chattanooga, in which we were given $1, 000, but after all that happened we would gladly give that money back for a more reasonable solution.

We purchased this RV June 22nd 2017 and here it is October 2017 and we have only had one camping experience, which was not much fun.

You have no idea what we have been through, but just so you will know, we so much wanted this experience to be great that we were determined to stay positive. I am a Pastor and we have a number of our members who are campers and we have a group that are friends that are campers, but we have not said anything negative to them.

We have thought long and hard about what should be done and here is the option we are suggesting:
1) That we take this RV back and select another one of equal value with no additional cost. We would return the $1, 000 and also pay for the replacement of our tailgate, which is $1, 500.

If you have a better option we would be glad to hear it, thanks.

Blessings to you, John & Christina Strickland

P.S. The management at Chattanooga Camping World, along with Eddie Gillette tried to be helpful, but sometimes things can get out of control.

My wife and I purchased a 2017 Work and Play from camping World of Dothan back in August. It was a pre owned and had a couple of parts that needed to be ordered. We were provided a we own you for the parts. I waited for a month and did not hear anything. Well when I called the parts department I was told they did not have a I owe you for my camper. After fighting it out with the parts guy and manager I was told they were ordered. Well the online sales girl, Amy called me last week and told me my parts had come in. I told her great please mail them to me. Well today Oct. 4, 2017 i called again and was told my parts were there and was not mailed. The service manager John called me and said he had no ideal the parts were in. But hard to believe because someone told Amy to call me. All I have been lied to by this place Camping World Of Dothan.

Complaints Dept.

To whom it might concern,

My wife and I purchased our 2016 Jayco Eagle 28.5 RSTS at the Camping World store in Tallahassee, FL. The Tallahassee store, 31300 Blue Star Hwy, Tallahassee, FL 32343 did not provide good service
so we brought our 5th Wheel to the Camping World store in Valdosta, Georgia (5244 Jewell Futch Rd, Lake Park, GA 31636) hoping that they will be more efficient and expedient even it is very inconvenient for us due to the distance of almost 100 miles from us.

We ordered and have the Valdosta, GA store install slide toppers on our 5th wheel as an additional prevention measure from rain and moisture penetration. It was installed on November 18th, 2016 and we paid $1, 733.65 for them. After that our 5th wheel was in storage until June 2017 when we left for our 3 months tour.
We planned this tour during the winter and spring time and all stops were booked ahead of time.

Our first stop was in Helena, AL in the Cherokee RV Park. When we were about to leave the park on June 14th, 2017 we could not retract the slide on the living room side due to topper which was preventing the retraction. The slide so to speak chewed up the slide topper. We had to leave the park and had no choice but to call for emergency Mobile RV Repair service. Service man after inspection explained us that the toppers were not installed properly and had to be reinstalled. We called to Valdosta Camping World in Lake Park where the toppers were installed and after conversation with Service Manager Keith Bonnell paid to Mobile RV Repair for dismantling the topper.

Mr. Bonnell also instructed us to bring this topper and our Jayco to Camping World in Calera, AL (730 George Roy Pkwy, Calera, AL 35040), the closest Camping World store to the RV park where we stayed at the moment. Mr. Bonnell referred us to service adviser Andrew Wages at Calera store who met us in the store and after inspection of two remaining toppers recommended us to dismantle them as well because they were not installed correctly as well, and we potentially could have the same problem with them on our continuous trip. After another call to Mr. Bonnell we agreed to dismantle two remaining toppers and leave them and other one what we brought with us to Calera Camping World to be shipped to Valdosta Camping World. Calera Service adviser Andrew Wages with the help of one technician dismantled two remaining slide toppers. He said that they will ship them back to the Valdosta, GA store. When we asked for some invoice Andrew Wages told us that it is internal transaction and he cannot produce the ticket for it. However he said not to worry and gave us the business card with his name written on the back of the card. We left the store uneasy but assured that everything will be delivered and when we return back home the toppers will be in Valdosta store waiting to be reinstalled properly. All these conversations between both stores and us took whole day.

We called Keith Bonnell on August 29, 2017 for an appointment for September 5, 2017 to have the slide toppers reinstalled correctly and do some small warranty repairs.

When we came to the Valdosta Camping World store on the morning of September 5, 2017, we were informed that the slide toppers have not been shipped to them by the Calera Camping World store. Service Manager Keith Bonnell was frantically calling to Andrew Wages in Calera Store and was told by Andrew Wages that he remembered Mr and Mrs Mercado with their toppers left for shipment to Valdosta store and he will go to check on them. After that Andrew Wages was not responsive to any call from Valdosta store or us. We left our 5th wheel with the Valdosta store on this day.

It has been four (4) months since Andrew Wages dismantled the slide toppers and one (1) month since we brought our 5th Wheel to the Valdosta Camping World Store. Our slide toppers have not been reinstalled. After almost a month finally Calera store Service Manager Jonathan Grey and adviser Andrew WagesIrina found the topper what we brought to them already dismantled by Mobile RV Repair for shipment and it was delivered in the end of September to Valdosta Camping World store. However they denied that they dismantled two toppers. From what we gathered from communicating with both stores is that nobody knows where our two remaining slide toppers are.

Per Keith Bonnell, “It was confirmed to him that the Calera Store have all three of them. Per Jonathan Gray of the Calera Store, “they only have one”. We have a chain of emails confirming these.

At this point, my wife and I are appealing you for help so we can have our 5th wheel back and use it before winter.
Guillermo Mercado
Irina Duglas-Mercado

October 1, 2017

CWI, Inc.
250 Parkway Drive, Ste 270
Lincolnshire
Illinois
United States - 60069

RE: Purchase of 2017 Thor Vegas VIN # 1FC4E4KS1HDC29624

Dear Motor Coach Customer Service Team:

Thank you for your recent welcome letter, unfortunately we did not feel so welcome when we purchased our motor home at Camping World in Conway, NH. What should have been awesome experiences was not. It was the worst customer service experience we have ever had. Let me tell you about the day we picked up our coach.

We arrived at 10:30 am earlier than our scheduled appointment time at the request of Jerry Dodge. We assumed that our coach had been prepped and checked, so everything would go smoothly, boy were we wrong.

Tyler began to do our walk through and there were a few issues, some body damage, holes in the roof, superficial things. Then he tried to show us how to work the water heater, but there was no water in the tanks, so he called someone to fill the tanks. Then he tried to show us how to work the shade for the front window and it didn’t work so he called someone to program that and he disappeared.

Jerry came to get us so that we could complete our paperwork and we went with him thinking Tyler would be available to complete our walkthrough when we finished.

Jerry brought us to Susan Belanger, the Sales manager, who was immediately rude upon finding out that we had decided to finance elsewhere, even though we had left her a voicemail that we received a better rate from our credit union. She was unprepared for processing our paperwork and had to rework every detail because we were not financing through Camping World. Jerry had sent our purchase order to the credit union in the previous week, so he also knew that we were not financing through Camping World.

We finish up with Sue, who doesn’t take us back to Tyler, she just dismisses us and we are on our own. We go to customer service and try to get some help, because we don’t want to leave until our walk through is complete and we are sure everything works. They tell us there is no one who can help us as Tyler is now with another client. It is now 1 PM and we are starving, so we tell customer service that we will go grab something to eat and hopefully Tyler will be available when we return. They assure us that he will.

We come back and Tyler is available and we go out to the coach and try the water again, it still doesn’t work even though the tank is full. Tyler goes to get some help from a technician and then disappears again. The technician gets the water working and shows us how to run the shade and then leaves. We are on our own again. This first motor home and we have questions. The mattress is supposed to reversible and it is not so what do we do about that? The back shade is broken, etc. we have a list.

We go to the guys in the repair shop because we don’t know where else to leave the list of items that need to be fixed. They help us, they are very informative, the most help that we have had all day.

Then we get in the motor home and leave. It is now 3:30 pm, we are exhausted and wondering if we should have invested $73, 000 of our money in something that obviously was not an important sale to those at Camping world.

On our way home, my husband realizes that the alignment in the coach is way off he can barely drive the vehicle; he fights to keep it straight all the way home. When we get home he calls the Camping World repair shop. He speaks with the manager and manager states he can’t believe his technician missed that. There is no way someone missed how out of alignment this vehicle was. THEY DID NOT CHECK IT. It was so bad it was dangerous. We picked up our camper and could not use it. They proceeded to make arrangements to have the alignment fixed; it is so bad that a new part has to be ordered. We did not receive our coach for a week and could not camp for Labor Day weekend.

Here are the things that we would like:

1. We do not want to bring our coach back there for servicing of the items on our list.
Here are the items: Body damage in rear and front. Shade in rear, screws missing from screens. What can we do? Is there somewhere else we can take the coach?
2. We would like a reversible mattress as stated in the catalogue for our coach.

We are also going to write a letter to the Thor offices and the Ford Motor company regarding this horrible customer experience and the utter lack of preparedness on the part of Camping World, when they had ample time to check our motor home and obviously did not.

Sincerely,

Kim and Bill Faucher
[protected]

I wish I would have done a little research online before purchasing a trailer from Camping World in Oklahoma City. I don't even know where to start with my complaints. I have been lied to, phone calls to the finance manager were not returned and overall unsatisfactory service. I spent over three hours on Sept. 20th looking at their trailers, filling out a credit application and negotiating the price. I returned on Sept. 22 for a walk through (it was suppose to be inspected and checked over) and to finish the paperwork. It took 4 hours that day to get everything done. I felt like I was being rushed through on the walk through, that was after waiting for over an hour past the time I was suppose to do the walk through. The trailer was delivered on Monday and the battery wasn't any good, I was told the battery was good and fully charged. We had to hook the trailer up to our electric to be able to get the jacks down. The trailer had a ranch hitch coupler adapter on it. Service department said it would only take removing the 4 bolts to get it off. Lies. While cleaning the trailer I found a wet area in the corner of one of the slides with fungi and mold growing, and the company won't do anything about it. Said I bought it "as is". I understand that, but they were suppose to have checked the trailer for leaks. Obviously they do not check it thoroughly. If I never step foot in another Camping World it would not hurt my feeling. They are a bunch of crooks and liars. I have since talked to another individual who also had several problems with the same store.

Calera Alabama destroyed my satelite system and said coach was in said condition when they received. But your service writer inspected my coach upon arrival.and only noted a piece of molding bent. The tech and service manager are liars and hacks. I paid C.W. $2700 to install the system when I purchased the coach 2 years ago and now they refuse to stand behind their mistake. It also took 4 weeks to repair 3 minor problems. Of course the service manager and I had words to no avail. He instructed me to pick up my coach asap otherwise I would be charged storage fees. I plan on bringing a law suit against Calera. If your service writer and I both know my satelite dome was fine...then you have some liars in your service department.

I wish i had researched Camping World before my purchase! I was happy with the initial purchase but the minute i needed service the nightmares began. Had my coach for a week and needed warranty work for leaking slide and windshield. We are going on 2 month of it in their shop and cannot seem to get an answer as to when i can expect it to be done. I followup each week and am getting the same stories, waiting on approval( Untrue as i have called the manufacturer), we are waiting on parts (also untrue as the manufacturer will tell you when parts have been ordered). This is the worst customer service i have received in 49 years of life. Stay away from Camping World!

We dropped our fifth wheel off for service at Camping World in Fountain Colorado in February of 2017, after we got it back it was placed in storage. I recently went into my trailer to look for my Bluetooth speaker and my Canon camera which is now missing. I have not heard back from the company since I called. I want either the merchandise back or the money for it. The people that work at this location are very rude to all customers and could care less what you have to say or how much money you've spent with them!

In April of this year, I dropped my camper off at Camping World of Wentzville, Mo. This has been one of my biggest mistakes of my life. My service advisor was somehow burned while working in the shop and all of my ticket, keys and everything had been lost during his absence. I sent email after email and finally called or at least tried to call only to be forwarded to a voice mail time and time again. I Finally learned about the issue with my service advisor and that all of my tickets had been lost. I then had to go over everything yet again with a new service advisor. I was out of town, so everything was to be ordered before I left the store, I even paid for the slide toppers which had not been ordered in three months. The advisor was able to find the transaction after I gave them when it was charged to my credit card. The parts department received the toppers in within a week, but the service department and the parts department which are ten feet apart fail to talk. I finally arrived at Camping World I just wanted to get my trailer back for the fourth of July holiday. Except for the trailer had been damaged even while sitting in the parking lot not being repaired. Someone had backed my trailer into something and cracked all of the fiberglass on the rear of the camper where the power plugged in. So I was unable to take my trailer as it needed to be repaired and the power plug was damaged. Today is the 15th of Sept, and we have not been able to use our camper all summer long because of the service department and the lack of attention to details. When you arrive or call to the service department and get through to a live person, you are told there are no notes on the ticket, and they transfer you to a voice mail box. When you speak to the manager and all you can get out of him is I am aware of the issue, not that he will take care of it or do anything. Camping World agreed to deliver the trailer to our campground since I am again out of town. I called to set the deliver up again this week and was promised an email with instruction on Tuesday nothing arrived. I have been calling all week, and I am getting the run around yet again. No one will answer my phone calls the manager will not answer his phone either so I have taken to write these reviews of how bad the management staff and service department of this company is. Be advised do not take a camper to Camping World, and I would not buy anything from them as this is the type of service you have to look forward to if you are crazy enough to buy anything from this company.

Me and my fiancé bought a camper from camper world was promised soo many things from our sales person never got one. Except for a camper that has been an issue since we got it and no one from there cares enough to call me back or come fix it. We have had issues like a tip out not closing then when the service guy came he said it is common practice for camping world to sabotage the camper just to have a service call for them to get money from you that was the case with our tip out the bolts that adjust the tip out were moved from factory adjustments. Plus our roof top unit leaks our table and chairs are warped the molding is damaged and to top it off our locks are broken. They want us to bring it to them to fix Hello it is at my campground and will cost more to move it to have them come out I asked they said no so I ordered a new one I will fix it myself and send them a bill. My recommendation is to go somewhere else they do not care about you only your money they are rude insuting and will never return your calls as to answers

We took our Jayco Jayfeather camper in for some warrenty service in October 2016. The countertop was cracked so had to be replaced. The front bulkhead was loose so had to be tightened. The window blind over the dinette came off so had to be remounted. Camper world winterized our camper and it was put into storage for the winter. We took it out in June for our first camping trip and noticed the paneling on the bulkhead was not put back together and there was a gap. The countertop was tipped into the stove on one side and the first time I pulled the blind down it fell off on one side. I called Camper World in Longmont, Colorado and talked to Stephanie. She pulled up the work order from October and could clearly see that it was a workmanship problem. We has a lot of trips planned for the summer so she suggested that we just wait and bring it in at the end of our camping season. We had an appointment for Sept 12th. When my husband brought it in, he was met with a very friendly person named Mitch at the counter. It went downhill from there. Whoever he talked to after that was rude and basically was questioning why we waited so long to bring it in. He wasn't sure they could fix it without charging us, and it would take a couple of days to let us know. We had to drive over 100 miles round trip to drop it off in the first place and now they don't know what they are going to do? How about, "gee we are very sorry this happened and we will fix it. No problem."Isn't that good customer service? We were made to feel like we had done something wrong instead of them just dealing with the fact that the warranty work was done poorly in the first place. We brought the camper home and will never go back. We took it to a different dealer and they will fix it at NO CHARGE. It was a simple fix. Screw the blind back on the window, and straighten the countertop. But the way we are going to buy a new camper, but not from Camper World. I wouldn't want to have to deal with the service department if I had a problem.

Bought new 29fe freedom elite motor home; it spends more time at camping world than at my home. Here is my experience with Kaysville Camping World in Utah.

Bought the motorhome and immediately realized it needed a second battery; no big deal as RV was already scheduled to come into service before we left the lot for bent poles that hold the scrapper mechanism on top of the slide.Took it in and they said they fixed it; when we picked it up looked the same but they are the professionals.

During trip scrapper completely tore when we got back message from camping world that they never did the work because parts were still in service area. Ok, whatever... Took it in along with complaint about radio not working "crackling to point you can't use "not what you want in something you'll be putting long hours in. Also have problem with the battery switch sometimes not working which means no power to inside of RV.

Checked on it after about a week and was told it was fixed "why they don't call I'll never understand". Went and got it, new scrapper was installed and they told us they replaced radio and switch fixed. Got about 2 miles and radio had same issue so turned around and took it back. Told me they'd see what was wrong after watching technician beat the *** out of the dash.

Checked back after a couple of weeks "no call again" and they said it was done. Went in and they told me radio is fine as long as I only use the back speakers; explained that was unacceptable and left it there. Called numerous times to check on status over next few weeks and finally they returned a call, they usually just let it go to voice mail and never call you back. Said they found a bad speaker on drivers door but they don't know who to order it through, either ford or thor.

Went and picked it up while they figured that out for next trip. After picking it up battery switch stopped working again; went on a forum and ole timer told me to rock the switch back and forth a bunch of times to see if that worked. It did...weird but RV got power and it worked fine after that. Went on next trip and wall of cabinet over fridge just fell in, then all the seals around vents fell out of channels, molding in bedroom fell off, battery switch stopped working again and water is coming into living area of RV every time it rains.

So had the RV for about 7 months, only 4 camping trips, and it is complete junk. Took RV in with this list of issues only to be told the awning is not all the way retracted, I explained that we retract it but as it goes down the road it sags out about 4 inches so they told us they would fix that as well. Now the RV has been in shop for nearly 30 days during the summer "I'm in Utah" so camping season is limited due to weather for this latest list of issues. We wanted to do some rafting so went to camping world to get some items out of RV and explained we expected it back by now so we needed to get into it for items.

After 30 days nothing has been touched, went back into service and they told us they are waiting on parts and get this that includes the radio speaker that was originally an issue when we first got it. They said, are your ready for this...We have to determine who to order the speaker from, Thor or Ford. At which point we just shook our heads and walked out. Now we've had to cancel some trips due to no RV "SEEMS TO BELONG TO THEM NOW SINCE IT SPENDS MORE TIME THERE THAN ON MY PAD".

Been calling all morning and nobody will return a call to let them know we have a trip next week and would like the RV we purchased back. So now I'm going to have to go in and sit across from a service guy "name is Bo" absolutely horrible and he'll tell me what another service guy once told me when I had to do same thing "our mechanics don't have computers so we'll have to go over these one at a time to figure out where we're at.

I bought a used 2004 Minnie Winn from Camping World in Harrisburg PA. I was told what wonder shape it was in and how the previous owners had taken such good care of it. On appearance it was very clean and I believed them. But apparently I was lied to, or information about the camper was not disclosed to me. We took the camper on only 3 camping trips. One day trip, and two overnight trips, barely put 300 miles on it. Upon coming home from our last trip, the cab above the windshield starting crumbling and falling apart. I was so afraid that we would crash from not being able to see. We were told to bring the camper to camping world and they would look into it. I was told by Romeo, yes that is his name that it will be very expensive to fix and that he suggests we contact the insurance company. Both Romeo and a parts manager could not explain how this could of happened. Needless to say the insurance company rejected the claim. It has now been 5 weeks and overtime we call, and someone will answer the phone they will check into it and call us back, which never happens. Three times we were told the parts manager was not available to being in the hospital over several weeks time. So what happens to other motorhomes when there is "no other parts manager" This is very frustrating. I feel we were totally ripped off and am seriously considering a law suit against camping world. Still to date, no one will return our calls. Put a call into headquarters today and was told I could file a paper complaint and that they would send it to Hbg Camping World and someone would call me. REALLY? Someone will actually return the call? I am furious. I DO NOT RECOMMEND CAMPING WORLD TO ANYONE with this type of Service. I felt that we were catered to and suckered in to a great sales pitch...and after that we are on our own. I want this issue fixed at no expense to me. I feel that is the least they can do for us missing basically a whole season of camping.

We went into the Wilsonville, Oregon store to purchase about 200.00 dollars of stuff. We had a cart full and when we got up to the register the clerk starts to ring it up a regular price. We informed her it was on sale in the flyer we had just received. It said the prices were good till October she got nausty and said it didn't start till the 5th. We start there was no start date she informed us that if we have a flyer good till the 4th we should know that the one doesn't start till the 5th. It's false advertising with no start date. The point is she was rude so we just left the basket of stuff and walked out. We are members and don't like being treated that way
Carol Galloway

Went to Camping World in Midway, Florida on May 1, 2017. They did not have the Jayco travel trailer we wanted but said we could order one and get it in 4-6 weeks. We put a $2500 non-refundable deposit down and they said they would call us when it comes in.
Called them in June and they said Jayco production was running late and it should be in about 4 more weeks.
Called them in July and they said it would be the first or second week of September.
I called them the last week in August and they said they show it should be in the first or second week in September.
Now it is the first of September. I called the sales manager, Jordan Bellflower, and asked him if he would check with Jayco for a delivery date and he said he would let me know. It has been two days and he has not called me back. I have left voice messages and a message with the switchboard operator with no response.
I wanted a Jayco travel trailer in May and was given a 4-6 week delivery time. It has been over 4 month and still no delivery. I want my money back or my trailer. You would think they woul

Extremely frustrating experience with camping world from the location we purchased st george utah all the way through service at las vegas camping world as well as brittany at corporate. Purchased unit august 4 2017 cash 62, 500. Leveling system was not working when we left st george tech. Told us just reset the panel and it will work. Next day good sam elite members tech. Told us it should have never left dealership. We took it to lasvegas store for repairs august 16. When we arrived for our scheduled appointment staff was rude and we were told we did not have an appointment we finally got a service writer to help us. We left the unit for repairs as of today unit is still not fixed finally talked with service manager told it would be fixed tomorrow. Spoke with brittany at corp. Today august 31 she told us since we filed a complaint yesterday they have 48 hours to contact us. When I ask to speak with someone to try resolve this today she stated "there is nothing corporate can do for you there no one you can talk to". We feel as if we gave camping world 62, 500 cash and now they don't care whether we ever get the unit back or not. We will be contacting the bbb and filing a consumer fraud complaint.