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Good day Mr. Marcus Lemonis,
I am a very dissatisfied customer. Please allow me to explain.
On April of 2023, my wife and I were at the Camping world store at 12020 Shriner Blvd. in Biloxi MS, 39532 to look at Class A RV’s. After looking at some, we chose to move forward with purchasing a 2018 Itasca Intent 31P VIN 1F65F5DY8J0A12399.
The first thing to come as a sign, was the sales rep backing it out for a test drive and buckling the compartment door just after of the coach entry. He was able to close it for the test drive. Once the drive was complete and we decided that this was a purchase that we desired to make, we got the paperwork started. Per the sales rep, a few issues, including the compartment door along with tires, needed to be taken care of before the sale could be completed. This was a 3.5-hour one way trip for us, so we understood the need for delay.
April 3, 2023, we received an email from Andrea Shoemake letting us know everything was approved and the paperwork was being finished. Unfortunately, the compartment door was on order, but as previously discussed, would be replaced at no charge.
On pickup day, we were there for 6 hours getting paperwork completed, and pushed out the door at dark into an RV that was only driven during a test drive, in the pouring rain with only one set of keys that did not have the gas cap key. Unfortunately, I did not know that until I needed to put gas in it and could not unlock the cover until I took a screwdriver and removed all the screws to gain access. As a Veteran, these are all red flags to me on how things were done. All camouflaged behind big smiles and empty promises, everything is looked at and taken care of to ensure you have a great camping experience.
The tires were changed, but for the rest, there is great suspicion that the block was merely checked to ensure a sale.
1. House batteries dead or on the verge for only 4 months before needing to be replaced.
2. The awning never closed without physical force on the forward support.
3. The entire unit required sealing to prevent water intrusion, all which we were told had been done.
4. Generators stop working.
5. Inverter stopped working.
6. The compartment filled with water after the first rain, on the compartment door that was replaced and sealed!
7. Slide was always slow, but we chalked it up to that how it works during the demonstration, while out of town, the slide stopped working and could not be retracted without physical assistance.
The Jackson Mississippi Camping world store is half the distance from where we purchased the unit, so we scheduled repairs and an oil change to establish a base line that I could ensure was correct.
The service department person, Magen Jordan returned my email request for service for Sep 18, 2023, for the following items to be checked.
1. Oil change
2. Inverter will not stay on
3. Generator will not start.
4. Leveling always leans to the driver forward side.
On drop off, the unit was inspected and that’s when the next set of Camping World issues started.
1. We were informed that the entire RV needed to be sealed along with the front cap to avoid water intrusion, thankfully, with the purchase of the platinum package a large amount would be covered. (Checking the wiring, cooling, heating, and LP system that I was unsure had been taken care of).
2. This is also where it was identified that the house batteries were dead and required replacement.
3. The forward awning forward support turns out to have been bent.
After 3 weeks, I was informed that everything was complete. I paid the bill and received the keys (another late in the day pick up but guaranteed that everting was good) and drove home 1.5-hours again, in the dark.
The next day I found:
1. Oily screws and a guide pin in the driver cup holder. (photo attached)
2. Awning wiring protruding from the back of the forward support. (photo attached)
3. Slide-out room controllers cover laying in a compartment along with screws. (photo attached)
Sir, I bought this unit in good faith that work had and would be done completely and correctly. The unit cost us $100,000 plus and an additional $7,200 in repairs that should never have been required just five months into ownership. At this point, I am still not sure the items that were to be repaired were done completely.
V/r
Dissatisfied customer
Phil & Deb Rumery
Phone [protected]
[protected]@comcast.net
Desired outcome: Reimbursement for the repairs and time spent dealing with issues that should not have had to have been addressed. Our understanding is that this is what the Platinum Package guaranteed.
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