Camping World review: Skylight for 2020 cardinal camper purchased with camping world

Attempted to purchase a new Skylight, both Inner and outer part for my RV. I contacted Forest River who made my camper to get the part numbers for both parts. 19 Oct 23 contacted Camping World in Huber Heights, Ohio and was told by Morgan Crase who works in the after market office, to send them the VIN number and that they needed to check with Bill in their OEM department. So I located the VIN number and called and talked to a receptionist who took down the number. On 20 Oct, 23 I was contacted by Morgan by email and she said the VIN was wrong and she sent me what her receptionist wrote down, she was missing a number. So I resent the corrected VIN and again waited for a response. Heard from no one. On 23 Oct, 23 I sent another email to Morgan asking if she heard from Bill in OEM and didn't get any response. So I drove to their location on 24 Oct, 23, which is about 30 miles one way. When I got there Morgan was off again. So another girl in the after market office was able to get a hold of Bill the only person in OEM and was told that they can get the part. Asked why this has taken so long and told that many employees were let go and they have limited people working in the store. So guess no one cares about customer service and the few people left there are ok to ignore the customer. So asked what the price would be and was told under $400.00 for both parts before taxes and somebody would call me tomorrow to take my payment. In between the time it took for somebody to finally contact me I had called Richmond Indiana Camping World and they never called me back either. This is where we bought the RV in the first place. Does customer service stop once the RV drives off the lot? Two different locations and no one seems to care about helping me. So since I had not heard from anyone and still needed my part, I contacted another RV company, not related to Camping World and they were able to give me price the same day. On 25 Oct, 23 received an email from Morgan saying would take around 3 weeks to get parts in and the cost would be $600.00 before taxes. This was $200.00 higher then I was quoted the day before. So the other RV place was closer to what I was first quoted by Huber Heights, so I went with them. However, I now have to drive over 60 Miles one way to get these parts, but even the extra miles makes it cheaper then Huber Heights which is closer. I am both A Good Sam member and retired Military and yet the price was higher then your competitor and went up $200.00 in one day. When I asked why the price went up, Morgan stated that the other person didn't know what they were talking about. Is this the type of service Camping World wants customers to see you as? I would like compensation for both my time contacting people, only to not hear back from them. Also my travel to your store. Also the trouble I went through or you can forget me ever making another purchase inside any camping World. Appreciate hearing back from somebody soon.

Les Winters