CampMart review: 2022 grand river 278bh comfortline bunkhouse - new - stock #7582t

After reading an enormous number of negative reviews on BBB and Complaint Board, I am making sure that all my concerns are documented in writing and sent to the appropriate parties for a paper trail so that Campmart / 401 Auto RV Canada Inc. cannot come back and tell me they don’t have anything in writing. Huge warning: Get everything in writing and if they can’t provide you with all information in writing before you sign, WALK AWAY! Too many inconsistent stories and sales staff don’t even know the vehicle they are selling.

I have so many issues with my supposedly NEW RV. Obviously, there was no inspection done to the trailer delivered to me as per the many flaws mentioned below as well as no name or date on who inspected this trailer.

Here is the list of problems/flaws that came with the Trailer:

1. Trailer is leaking water inside along the side wall near entrance. Woke up after a rainstorm to see water on the floor in the trailer and in the under-storage bin at front of the trailer. Keep in mind that I just received the trailer on July 18, 2022 (not even a week into getting it this happened). Not sure how long water has been leaking in the RV or what wall and floor damage are present as this is a 2022 and sat outside in their storage for over a year. I felt the underbelly of the trailer and it is soaking wet / feels like it is trapping water. Why is the underbelly wet when the vehicle is stationary and there are shields around the trailer? I just got rid of an older model trailer that had water damage and can’t believe I paid $44,556.05 for a NEW trailer with WATER DAMAGE. Dealership won’t replace it with a new dry trailer that does not have damage and that has been inspected properly.

2. Screws/Nails are busted through the exterior front wall. Obviously, this trailer was not inspected as per the ‘OK TO SHIP INSPECTED BY’ sticker that has no name or date filled in.

3. Artwork exterior decals bubbling.

4. Rusty / Corroded parts on the trailer. I thought RV was used when it arrived due to number of rust/corroded parts.

5. Dents in the trailer

6. Mesh piping on one of the windows is not installed properly, therefore not holding the mesh in place.

7. Cabinet door fell right off when we opened it upon delivery. What a shock that was! Top and bottom door hinges need to be repaired for that door.

8. Trailer arrived very dirty/dusty. Inside of the camper was not cleaned and had white chunks and flaky dust on couch, dining room chairs and entertainment bar, fingerprints all over the fridge, stove and microwave, glue on glass top of stove.

9. Bathroom door does not close properly without slamming it. From the inside you must pull the doorknob really hard which will eventually cause further damage.

10. Door for the fuses doesn't stay closed. It continues to open on its own with the slightest movement.

11. Wallpaper in upper glass cabinet is cut too short.

12. Upper Bunk Bed board is not properly installed in the frame.

13. Piping is warped – In the master bedroom, under the overhead cabinets, it looks like the glue is failing or they didn’t stick the piping properly.

14. Screen Door does not close securely. Flies and bugs can get into the trailer.

15. Bathroom shower wall is not installed properly, flooring of shower is very soft, frame is not installed properly on front plate outside of shower wall, scratches all over shower and bathroom sink.

16. Bathroom Fan piping is lifted and rusting.

17. Poor furniture assembly

I think that after having over 17 visible defects (some of which are major issues), this item does not warrant as a “NEW PRODUCT” in my opinion. Not to mention the defects that I am unable to see behind the walls and flooring. If the company had any honest business sense, they should be sending me a BRAND NEW TRAILER THAT HAS BEEN INSPECTED AND APPROVED keeping me the customer happy instead of having yet another BAD REVIEW posted all over BBB, the Complaint Board, and all over Social Media! On top of receiving a poorly assembled product, I also had to endure a blatant lack of customer service. I didn’t pay over $44,000 to be disrespected and given the run around. If the table was turned, I can guarantee that not one of those staff members at Campmart /401 Auto RV Canada Inc. would be staying quiet and accepting such crap after receiving an unacceptable product.

Once Campmart /401 Auto RV Canada Inc. has your money, no one knows how to return your call when their used/defective products are delivered. I was told by the sales rep (Leah) upon purchase that these trailers are properly inspected before the delivery which is why it took 3 weeks to get to me although I was promised it would be delivered in 2 weeks. The staff were incapable of giving me a set delivery date. It appears that there was no inspection done on this trailer and I was sold a used, previously returned, or very poorly manufactured trailer with no quality assurance or inspection completed. The ‘Inspected By’ sticker at the front of the trailer is blank with no name or date of inspection. This inspection sticker is just below the screws which are busting through the exterior front wall. I didn’t know I was purchasing a trailer that an amateur or novice was putting together.

I was told by the finance guy (Spencer) that my interest rates could only be lowered if I agreed to an extended warranty as per bank rules (hogwash). I checked and one has nothing to do with the other. The finance staff need to find better ways to secure sales that make up stories as they go along.

I only accepted the extended warranty because I was assured at the time of sale from finance guy (Spencer) that there are local authorized servicemen that I can contact if my trailer requires repairs so I would not have to haul the trailer all the way back to Cambridge every time there was an issue. This information appears to be false as no one is able to supply me with a list of authorized repair shops that I can contact including the Manager (Sam).

Overall, I have been sold a trailer under false pretenses, and now I am stuck with something that does not meet my standards or what was advertised. Even the showroom model looked better, and many have walked through that.

I like my trailer but not all the major flaws (especially water damage). These trailers are made of cheap material and cannot afford to get water in between the walls or floors. I can just imagine the warping of walls and floors in the next couple of years and then what is Campmart going to tell me – sorry but your warranty does not cover this or some other lame excuse that they have apparently give other purchasers.

After many phone calls and emails left with sales rep (Leah) and finance guy (Spencer) which were all ignored, I contacted customer service for an email address to lay my complaints in writing. Customer service gave me a wrong email address ([protected]@401group.ca) which bounced back an “undeliverable” message each time. They probably do this so that down the road they can tell you they have received nothing in writing. I became persistent in speaking with a manager at the Cambridge location. Even asking to speak to a manager was like pulling teeth as I had to be stern with the receptionist. She finally put me in touch with someone named Sam. Not sure that Sam is even a manager as I have a different person’s name (Jeff Johnston) listed as the General Manager on my bill of sale. Sam was initially very abrupt (borderline rude) when I complained about my prior emails and phone calls being ignored. Instead of apologizing, he initially shot back at me to ask why I didn’t contact their Service Department. I had to ask Sam why I would call their Service Department when the person who sold me the vehicle should make sure that I am satisfied with everything and assist me with my issues. The sales rep should be bending backwards to ensure that their customer is satisfied with the delivered purchase, not hiding, and refusing to return customer calls. Neither should I be expected to contact the service department to make an appointment to fix a supposed NEW trailer and be inconvenienced and without a trailer for the duration of the summer while still paying for the financing. I didn’t buy a 2nd hand trailer or fixer upper…….I bought a NEW trailer. Apparently, this company does not understand the term “NEW”.

I asked for this trailer to be REPLACED with a new one which meets the standards of "NEW" or just cancel this sales agreement and pick up the flawed trailer I currently have in my possession. Although my request was very clear in my detailed email to Sam, he came back to say they will fix it and wanted to know when I could drop it off to their location. I explained to the Manager that I WILL NOT be returning the trailer to their location at my expense. He went on to say that it is a mobile trailer so I should be able to pull it back to their location (very RUDE response). Not only will they not replace the trailer with a NEW one that has been properly manufactured and inspected, but they wanted me to drop off the trailer and pick it up at my expense. I paid $250 for delivery, and they delivered a very flawed trailer. Their location is over an hour from where I am. I refused to drop off the trailer and said it is the least they can do for all of the inconvenience that I have been through. Sam has since confirmed that the trailer would be picked up on August 21st. I followed up by email to Sam with the following message:

“Please confirm that I will be contacted prior to the trailer being shipped back to me so I can check and confirm that all repairs are satisfactory. I also need confirmation that the trailer will be delivered back to me at the company's expense.”

Sam’s Reply:

“Once repairs are complete, I will have you come and inspect and sign off before returning Trailer.”

I am not comfortable with this response as it does not state that the company will return the Trailer at their expense. I sent Sam a further email as follows:

“Hi Sam, A couple of things:

1. The office would like an approximate time that the driver will arrive to pick up the trailer on August 21st as they are coordinating their staff to assist with this.

2. I need confirmation that the side wall and floor where water leaked in as well as the bathroom wall and base will be inspected to ensure there is no water damage. I don't want to be stuck with a trailer that ends up with mold damage and just slapping caulking on is not an acceptable fix.”

There has been no response or follow up from Sam or anyone in his office since my last email. I have made sure to copy the Sales rep (Leah) and finance guy (Spencer) on all my emails to Sam should he be away from the office. Yet again, a clear indication of unacceptable customer service and a lack of follow up with customers. On top of being inconvenienced with all the flaws of this trailer, they expect me to take days off work, drive hours to sit in a trailer park all day and wait for someone to hopefully follow through and pick up the trailer.

Due to lack of communication, I can then assume that the trailer will be returned to me at Campmart’s expense as I don’t plan on paying another $250.00 to get something delivered that should have been properly done in the first place. I will confirm that a driver did call me on August 21st at 7:50 am to state he was on his way to pick up the trailer. I confirmed that I am not with the trailer, but he could find it at the front of the complex.

My family summer vacation has been ruined by the delay in delivery for the trailer and issues laid out in the emails. We are not happy that we just got the trailer on July 18th and have to return it before summer vacation plans are complete. All around this has been a huge inconvenience as I have to pay to get my trailer pulled into my lot and levelled. I was informed that the company does not allow their drivers to drop off trailers at assigned lots in trailer parks for liability reasons (they don’t want to be responsible to deliver and perhaps hit someone else’s trailer). I have already paid $300 out of my pocket to have this trailer levelled and unlevelled. Will have to pay another $150 to have it relevelled once returned. I don’t hear the company offering to reimburse me for my unnecessary expenses due to them delivering a faulty trailer. Starts to get costly if I have to be bringing it back to Campmart – Cambridge location for repairs all the time.

I am very disappointed that I have received an unsatisfied product and service. If I move to another Province, do they expect me to ship the trailer back to them every time something goes wrong? Shame on the Manufacturer to even release such a poorly made product. I want this issue handled immediately or I will have to take further action. What started out as beautiful has now turned sour.

The company expects me to give a satisfactory review but that cannot be done until this has been resolved. The only review I could give right now is “Buyer Beware!”

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