Canadian Tire
Reviews and Complaints

I recently brought my 2008 Nissan Versa in to the Canadian Tire at Taunton Rd and Wilson in Oshawa On, on Monday March 05/18. I was quoted on a exhaust replacement, electrical problem w/ the battery and an oil change. When I picked the car up only the exhaust work had been done, and now our radio doesn't work. I called to rectify the situation and was RUDELY transferred from the parts department (which was the number I was given to call) to the Service department, where I heard the woman comment "he wants the Service department now" in an exasperated voice. I was then told all I could do was bring my car in and leave it with them. Being a mature student, I am very busy with school and have to take a bus every time I drop the car off. I don't have time to wait to have things fixed that Canadian Tire is responsible. Nor do I have time to wait for work to be done that was invoiced three days ago. I feel I should have my car dealt with as soon as I bring it in, due to the circumstances. I realize there are other people waiting, but that would be Canadian Tires fault, wouldn't it? I hope something can be done about this, I will wait two days and then bring my car elsewhere. So you know I've been going to Canadian tire for service for years without incident. I was not invoiced for the work that doesn't done, but I should not be charged for any work to restore my radio back to working order.

Jason Death @ [protected]

You proved that you have no empathy. My wife has been hospitalized in a critical condition and you proved that your employees have a cold heart and you don't care about your service, only the profit you care about it.

Last saturday march 3rd after been a week in hospital with my wife i went home to get a shower and to pass at the pharmacy to purchase some items for her. When i got back into the car one of the tires was without air, so i went to your garage with the spare tire on it to fix the problem. ****i clearly explained that time was crucial to me and the reason why****. Your employee me advised that wait time was 1 hour and half, so i accepted and went for lunch.

After this time, your employee called me and told me that it is required to exchange a piece that was about to crack, he told me that it could be done in 40 minutes. So i accepted. After another 1 hour and a half i was called and the same employee told me that unfortunately they didn't had the piece there and only ***monday march 5th*** they will be able to have the piece. I explained once again about my situation and that i had to be with my wife, so i left the car in the garage to pick up at monday morning as i was advised, and also they would give me the best price possible for that inconvenience. I was also advised that the office was open at 7am and the car should be ready by late morning.

Monday march 5th i called the office and your employee, advises me that the car would be ready by afternoon, so i asked if around 5pm is ok, and your employee confirmed that 5pm is perfect.

I arrived at 5:30pm just to find out that my car was not only ready, but also it would take more 20 minutes to be ready, i waited another 1:30h to my car to be ready and not only that, no one called me to advise that was ready. The employee showed no compassion at all for all this, and not only that i was charged full amount with no discount.
To make it even worse, now the car has the same noise like if nothing was done.

My wife is hospitalized with a critical level of cancer and passed through an emergency surgery, i left my job so i could be with her, i advised your employees that all i need at the moment is to be with her, and your employees not only failed with their promises but also charged me in full with cold heart, the car has the same noise and the worse part is the time lost not being with my wife.

I will never step again in any of your stores or use any of your services, i never experienced such lack of empathy and professionalism. Once my wife is back home i will be cancelling my options credit card will do business with better people, anyone better than you.

This happened at your garage in lasalle with my nissan versa, invoice number [protected].

I hope that no other person has to pass what i'm passing through in life, and i do hope your employees also never have to experience what i did at your store.

Luiz henrique martins

I went in with my boyfriend to get his car fixed due to issues with his brakes. He was told it would cost close to $200 and would be ready the next day. He went in the next day that the mechanic had decided to replace and fix other so-called "issues with the car" without his knowledge and charged him $666 for the car. When the mechanic was questioned about this he avoided the issue and continuously changed the subject. No further changes to a car should be made without the customer's consent or knowledge.

With my family working for the corporation and running a store I have never seen such poor actions. I am appalled at how this situation was handled, my boyfriend is now out of over $600 simply due to the fact that the mechanic felt he should "fix" more than what needed to be fixed.

I bought a battery for my car a couple weeks ago from the Canadian Tire in Alliston. I didn't get around to installing it until two days ago (my current battery still works, but it's on its death bed), but when I charged it up and tried to install it, it wouldn't fit in my car. I brought it back to the Canadian Tire in Alliston yesterday to try to return it because they're the ones who gave me the wrong battery, but they told me they wouldn't take it back because it had been too long since I bought it. I argued with them because they told me this battery is for my car and sold it to me, so they got one of the managers to bring the battery in the back room to test it for its charge. When he came back out with the battery he told me it was discharged and I couldn't return it. I was surprised since I just charged it the day before, so I went to a different Canadian Tire (Dundas and Trafalgar) to get them to test it and see what was wrong with it, but they told me the battery was completely fine and they wouldn't take it either because they didn't find any problems with it. So I'm at a loss here on what to do. Canadian Tire sold me this battery after telling me it's for my car, but when I went to install it, it was the wrong one and now I can't return it. They lied to me right to my face and told me the battery was discharged, but when I got it tested from a different store, I was told the battery is completely fine. So now I'm stuck with a battery I don't need and can't return. What do I do?

Hello,

On Friday night (Februrary 23rd 2018) I got a flat tire after hitting a pot hole. I got the spare tire put on. Saturday I called Canadian Tire (Kirkland location) to see if they can help. They said they didn't have the tires in stock but will be receiving them on Monday, thus we scheduled an appointment for Monday night at 6:00pm. I went to the store at 6:00pm and everything was fine. They said that I had to wait around 45 minutes. After 45 minutes they called me on the intercom and when I went to the counter they said they didn't have the tires in stock. Basically, I took time out of my day, left work early and waited for no reason. They then tried to sell me tires that were double the price and offered no other solution. No apologies, they just said they don't have the tires in stock even though they set up the appointment and subsequently waited 45 minutes to tell me they didn't have it in stock. This is unacceptable, I had to leave with the spare tire on and fine somewhere else to go because of this debocal. I have been going to Canadian Tire for many years now to fix my car. Is there anything you can do?

So upset that I decided to opt out on the same couch for 100 dollars less offered on the home depot site. (Same exact couch) yet The delivery on the home depot site claimed to be a lot longer. The reasoning i made the decision to purchase at Canadian tire is because they claimed to offer faster delivery and I was recieving possession of my house as a first time buyer. I decided to put in my order as the estimate date was claimed to be fairly close to possesion date. Now i have a living room with no couch I'm out a 100 bucks more than I should of paid... that money I was willing to spend was for my expected service which I did not recieve. I'll stick to the cheaper options next time and reliable service at home depot. Also they have two pending transaction in the same amount which has taken my whole credit limit when it is not necessary both a transaction on the 11th and 18th are pending their response was well it should drop in a few days, totally unacceptable service.

I bought siutcase in 2016 from canadian tire is st.carharines. i had used the suitcase twice once for mexico and once in hoduras. Both times the suitcase was used for one poerson and both times it was under the 50lb limit. The suitcase is ripped at handle an wheel broke off. I went to canadian tire st cathsrines and was told that i needed to go on the outbound website which we couldnt find as i beleive this is a canadian tire brand.

Thank you
Dawn robinson

Date: 02/9/2018 Time: 8:26pm (time on receipt)
Canadian tire #629 in Regina, SK

My spouse and I headed out to the Canadian tire which is closest to our house. We have three in our city in total, I prefer the other two to be completely honest but the store was going to be closing soon so we decided to go to this specific one. We needed a few auto body supply items as we are in the middle of somewhat restoring our car, I only mention this because I feel its important to note that we've spent a majority of our project budget at varying Canadian tire stores (upwards of $1000 at this point not to mention the thousands of dollars spent there besides this project). Anyway, we enter the Canadian tire and as per usual we head straight for the automotive department, specifically the auto body aisle with the paints and Bondo etc. We grab the most important item on our list, Polyester resin. As I leave the automotive aisle I realize it would be smart to grab a few open stock foam brushes as well, so we head over to the paint department. My spouse walks a bit farther down the aisle and is looking at the drop cloths, I grab 3 foam brushes and a paint brush (for another project), we decide the drop cloths back in automotive are cheaper, so we walk to the next aisle to grab Methyl hydrate (to clean panels) before heading back to auto. We are then approached by a man wearing a Canadian tire uniform who asks us if we need help finding anything, we say 'no thanks, I think we are good at the moment' he walks away without saying anything. As we leave the paint department to head back to automotive my spouse stops to look at an end-cap and grabs a temperature gun that is on sale for 25.00 (score!). We continue back to the auto body aisle, I notice the man who had spoken to us now seems to be following us. We are young so for some reason getting followed or watched is something that happens sometimes, unfortunately. We enter back into the auto body aisle and grab a drop cloth and my spouse grabs 3 tack cloths. We head to the checkout, on the way there I notice the man is now behind us and follows us all the way to the registers, he then goes and stands awkwardly between the register and the door.
After scanning our items the cashier tells us our total for our 11 items is $92.69. I tell him I would like to pay $50.00 with my Canadian tire Mastercard, I just got the card so the cashier has to call over a CSM to help get my card to actually work for some reason. Once it goes through, I redeem $4.00 Canadian tire money and we pay the other $46.00 in cash. I sign my receipt and tell the cashier to have a nice night, then as we are walking away I also tell the man to have a nice night, he scoffs at me and says 'yeah'. He then proceeds to follow us into the 'foyer' area between the two exit doors. I notice my spouse stop so I turn around as the man asks "Do you have any unpaid merchandise?" my spouse responds "what?" and the man again asks, "Do you have any merchandise not paid for?" My spouse says "No? Would you like to search me?" whilst other customers are witnessing this and walking by giving us disgusted looks. I am just utterly floored and say "You're kidding me right? You just followed us and watched us pay for everything". The employee just closed his eyes and walked away, like he knew he messed up.
Before we walked away my boyfriend said to the man, "You just lost our business". As we walked to our car just absolutely astonished, tears start streaming down my face. I am not a thief, and I definitely do not appreciate being treated like one.
This man had absolutely no reason to stop us or to even think that we had stolen anything. The beepers did not go off, we weren't acting sketchy. This behavior is completely unethical, I know my rights as my father was the district head of loss prevention for central Canada Sears, for 20 years.
This employee was not even a loss prevention employee and even if he was they are not allowed to stop you without arrest. As soon as they stop you it is considered an arrest, so that would make this incident a false arrest.
I am absolutely embarrassed about this whole experience and so is my spouse.
Canadian tire needs to deal with this situation accordingly and until then they have lost my business entirely.

02/02/2018
I requested a refund for a product i had never received, worth 586$ and never got my refund.
I called at least 5 times and they kept saying 'we will take care of it today'
Then when i was really fed up and asked to speak to a manager, the manager wouldnt talk to me so they put me on hold for hours until I hung up.

I have never in my life seen such bad service and now I have to call my credit card company to claim the order was never received

unnecessary if you ask me, will never order from here again

I would like to make a complain in an important case for me at the Canadian Tire Gas Station located at 5980 Mavis Road, Mississauga, Ontario L5V 2T5. Phone: [protected]. On 20/01/2018, after purchasing a ticket at this Gas Station, I went to the car wash around 14:00 pm to wash the car. After leaving, I noticed that there is a missing front Hood Moulding/Trim in my car. I went to the Gas Station where I bought a ticket and I said what happened. One of the employees went to a car wash and brought it for me. I went to the car workshop to install it back, but unfortunately the Hood Moulding was broken and I have to pay $ 300 to replace it. Three times I talked with the employees of this Gas Station and asking for manager and every time they told me that there is no manager at this time, who should be back at 18.02. 2018. The employees of this gas station were very unpleasant towards me and treated me so badly. They said I could go wherever I want. They refuse to help me and don't want to talk any more. I am on my retirement after the heart attack and do not have any extra money to pay $300 for what happen to my car at this Canadian Tire Gas Station. Please Help me.

CAR WASH TICKET
Canadian Tire
5980 Mavis Road
Mississauga, Ontario
L5V 2P5
[protected]
Wash Code: 969376
Tran # 969376
Station# 1309

Sincerely
Wladyslawa Glapinska
eMail: [protected]@yahoo.ca

I got a look-it back up camera for xmas. It didn't work, they wouldn't return without a receipt. So I contacted the manufacturer and they said it was recalled and it shouldn't have been sold to me in the first place. I got the receipt from the person that gave me the gift. Tried to explain what I was told and let kim read the email from the manufacturer. She denied there was a recall but proceeded to waste an hour of my time. Eventually I got the return put on the original card it was purchased with. Kim at Canadian tire was very dismissive and a [censor] [censor]. I hope you can contact Drumheller Canadian tire and teach kim how to deal with customers instead of acting like a stunned [censor]. Thanks, I won't be shopping at that location and I will advise my friends not to either. Kim is harming your franchise with her know it all but doesn't really know [censor] attitude.

I went to canadian tier on Jan/03/2018 to repaire my car. It is located at 499 main st south Brampton ON- L6Y 1N7. They suggested me to replace one part. One employee(krish) wrote me part number. I brought part from NAPA store located Brampton. After Krish realised he wrote wrong part numnber. Krish promised me to refund amount of part from final bill. Next day i was trying to contact to know status of my car. I tried more than 15 times to contact them by phone but nobody respond me. I talked 3 times to manager but she did not replied me properly. I went there same day evening still they did not repaire my car. I waited another three hours to get my car. When i was paying my bill i request tgem to deduct amount for wrong part order by their employee(krish). But they did not deduct
I talked manager also about this but still she dis not deduct. Every times i tried to ask employee to know status my car nobody respond me properly.
Really i did not satisfy with canadian tier service at this location. In future i will not prefer to go canadian tier for auro repaire.
If you can help me please reply me.
My email id is [protected]@yahoo.com
My cell is +[protected].

I purchased a box of glass cups (totally 4) about one month ago. Last night is our first use. One cup got broken after a slight touch for cheers. I found the cup is very tall and thin and very brittle to be broken. And the broken glass bits is very dengerous to customers.
I tried to return today although it's not only slight cost issue. But after we explained the potential risk and reason, the lady responsible for return asked her manager to deal with it. The manager said every glass product is easy to get broken. Now it's because you broke it so they can't be returned. I told him I know it's brittle and have design and safety issue only after I break one of them. But ridiculously he reiterated that you should not use it if you think it's not hard. I asked him if every customer need to be product expert before he buys anything from Canadian tire? He had no answer, only told me it can't be returned after you used and broke it. I told him the product has safety issue, his answer is no any other customer complained it.
My question is if customer can return goods after he used it and even break it because of its poor quality? And I also regret for the manager's strange response paradox! I haven't met this situation in other shops, and it's also my first pitiful experience with Canadian tire.

Although the manager told me I still can use the remained cups, how can I dare to use a dangerous product anymore. I left the cups on return desk and say good bye to Canadian tire!

The attached picture is tbe product.

Hi, I am here at Canadian Tire in cobourg Ontario trying to exchange this product as or was defective and a Christmas present for my son. She explained that it is store policy not to accept exchanges without the receipt or the credit card information to return the product. I challenged her saying that this is a gift and I don't have a receipt nor did I buy I for my son, it was a gift from his grandparents but purchased at a Canadian tire store, not to mention if it were purchased at Walmart it would have been an instant return and exchange without receipt. I was told that no that is not how it works there they would need a receipt... Which is absolutely untrue. I have exchanged Walmart products without receipt with no problem because they are focused on customer experience and satisfaction. I would like to know why this store forced me to call my parents and inform them that the gift they purchased was defective and then request their credit card information from them... Completely inconveniencing me, and my parents embarrassing them, and getting them to read me their personal credit card information to make this happen?

I check online all Canadian tire locations around white rock, langley, surrey, who got more stock of snow salt, I found one in walley 102 ave locations in surrey got 465 bags, which they have on sale for $5.99, today was the last day for sale so I went there and grabbed 20 bags, I thought it was a good deal, I came to the cashier she said there is a limit for 4 bags per costumer, but in flyer it doesn't says anything, I don't wanna argue with them I left my shopping cart with few more items as is, I will never shop at Canadian tire anymore, if there is only few bags make understanding that other people also need it, if you can walk in garden centre there is 5 pallets full of salt sitting there, half of them been ripped off, my point is why they waisted my time if they can clearly point at Boxing Day flyer there is a limit

Hello,

I purchased 3 9" Terrariums on December 21st, 2017. However they were coded wrong and came up as the 11" Terrariums. I explained this to the staff that it did not logically make sense to be paying the 11" price for the 9" products but because they scanned up as the 11" they would not do anything. I am hoping to be refunded for the difference. I am happy with the purchase just feel like something could have been done with the price.

Thanks,
Colin

*My husband and I purchased outdoor Noma Christmas lights last Christmas Season. *My husband spent a few hours placing them on our backyard tree with a ladder.
*After only a few days, a couple of the light caps, started to snap off and fall to the ground.
*As we got closer to Christmas, we found even more light caps on the ground.
*As there were only a few days left, we decided to wait until Christmas was over to return the defective lights.
*We took the lights and the bill, totaling a little over $85.00 back to the store.
*We were turned away, the employee at customer service said that they were not taking any returns for Christmas lighting until the following year.
*I was shocked, I asked the service rep., what was I supposed to do, hold on to the bill and the lights for a year, and their reply was yes.
*Fast forwarding to today, under a year later, I brought the lights and receipts back to the same Canadian Tire store in Langley BC.
*I lined up at Customer service with my receipt and lights in hand.
*I was told that I could not have my money back, only a store credit that expires in one year. Again I was shocked.
*Furthermore, the clerk was not empathetic as to what happened.
*I explained again that the product was defective and we did not intend to return the lights, and after waiting one year, I wanted to know why I could not get my money back. She explained that this was their policy.
*Moreover to my surprise, I was charged for the Canadian Tire money that I had not returned along with my receipt...I believe that was 40 cents.
*I asked to speak with the Manager on duty, because the clerk seemed disinterested in what I was telling her, and that I was feeling underwhelmed by the whole experience.
*She contacted Christina to come to the front to speak with my husband and I.
*Christina must not have been on the job long, as she took a stern unsympathetic stance and approach with me and my husband from the start.
*Christina maintained that their store policy was only to issue store credit and not take any returns on lights. I asked why, and she said that this was their policy for lighting .
*I told Christina that if this was their policy, that they should warn their customers that Christmas lights are non-refundable even when they are defective at the time of purchase.
*Christina's reply was that they cannot do that for all the items in the store that they do not take returns on. It would be too much work for their employees.
*We asked Christina why would they not take the lights back last year when we brought them in.
*Christina replied that there must have been some misunderstanding but she did not elaborate.
*I took offense to that statement.
*How can someone misunderstand a Customer standing in the return line with an item and a bill, and clearly saying to the clerk, "I would like to return this item, here is the item and my bill". Not sure how anyone can misunderstand this request. This is what I did last year, and was turned away.
*I feel I understood perfectly, I was told that I could not return or exchange anything until the following year.
*I resigned in the fact that I was going nowhere fast with Christina. *Christina did not seem to care about her customer's point of view, only in her store policy.
*I told Christina, because I could see that she would never have asked, that she was of no help at all.
*She smiled as I walked away and yelled out Merry Christmas to me.

With that kind of store policy and poor customer service, I doubt you will be in business for long.

Store#426

Today Wednesday December 6th 2017 at 10:30am. I went to Canadian Tire on 4785 boul Laurier, Terrebonne, Qc. J7M 1C3. To buy a disney hot chocolate mug. That was my 3rd canadian tire of the day. The service at the other two canadian tires (Blainville and Laval) weren't any better, the staff just don't care about the customers. Anyway, When I was in the canadian tire in terrebonne, I saw the large kinder eggs at 5.88$, I thought, hmm! are they on special. So I asked my 12 year old daughter to crouch down and look at the label an it said OEUF KINDER CLASSIQ. So I take two eggs, I also took a picture. When I get to the cash it scans at 12.99$. I tell the lady, a heavy set lady with short blond hair, that it's supposed to be 5.88$. I show her the picture I took. She calls the manager, speaks to her on the phone and tells me the manager said they won't respect the price. She leaves the counter and goes and see, she changes the prices around to make it right, then tells me it was only the pink that was there and those are not pink? My picture clearly shows 2 prices pink and classic. I tell the cashier that she needs to match the price, she tells me that I had to match the item numbers, I clearly tell her, I don't work here, it's not my job to match the numbers, I see the price and it clearly says kinder egg on the tag. I then say, it's no wonder I stopped coming here for years and why canadian tire is losing so many cusotmers, the cashier says to me " we have a lot of customers and we don't need customers like you" I ask at this time to speak to the manager. She walks towards me with a crappy attitude already (probably woke her from her nap) and says that's the price. I tell the manager what the cashier said to me and she says, that's not my concern, and that's not what we're talking about, we are discussing the price. THen I reply well the price should be respected. She tells me that'a not the law, I should read up in the law. I know the law very well and I work in retail and in fact every store I go to including mine, respects the price. I stopped going to canadian tire about 10 years ago because of the crappy service. Honeslty, I don't even expect anything, cause this seems to be who canadian tire is, but it's sad that the owner loses this many customers because of employees like those two women. I bought my mug and walked out. GREAT PRODUCT at Canadian Tire, I love their product, but it will be another 10 years if not ever that I will walk into a Canadian Tire and if I can help it I will make sure everyone I know will never walk into THAT particular Canadian Tire because of the really bad service. MOST HORRIBLE service I have ever experienced in my entire life. When I told the manager I will complain to the head office, she replied. Go Ahead, we don't care. Pretty sad! I hope my staff NEVER treats my customers that way. Thank you. I debated posting this on Facebook but decided that I wouldn't want anyone doing that to me. I really hope Canadian Tire takes this email seriously because it really is a great store and I know how much it's lost already. I'm telling you it's because of the constant bad service. My husband went to a Canadian Tire in Toronto, Service was excellent. That whole incident took place in the french language. So they understood perfectly. THank you, my name is Dalila and my email is [protected]@hotmail.com

I had an oil change done for my SUV at Meadowvale Canadiantire location. After a month, my suv started giving heavy engine sound and stopped while driving to work. I tow it to my mechanic and came to know that some engine seals are leaking and heavy engine noise coming out. Upon further investigation, they found that engine oil was overfilled more than 3 litres even after some leak. My mechanic told me that engine seals need to be replaced as well as require more investigation to find out reason of noise as overfilled engine oil may have damaged internal parts. I need my suv to be fixed ASAP on Canadian tire expense as one of their technicians negligence caused all this damage.

1) Purchased Aurora Ultrasonic Humidifier (model AUV20AWHT) less than a week ago. This product requires that the demineralization cartridge be replaced every 500 hours. Called customer service number to find out where I can purchase these cartidges and was told that a number of other customers have also asked the same question however they don't carry them. Was offered the phone number for the supplier to call them and ask for myself.

2) Sent email to customer service 2 DAYS ago asking where I could purchase a replacement battery for a cordless drill I had purchased from Canadian Tire several years ago. I even provided them the part number which I got from THEIR website. After not receiving a response for 2 days I called the customer service number and was advised that this product has been discountinued. Then why have it still listed on their website!?!

The customer service level certainly isn't what it used to be...such a shame for what used to be a wonderful Canadian institution.