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Canadian Tire review: tires change, oil change

J
Author of the review
10:42 am EDT

I called and took an appointment for a tires change and an oil change on Sunday the 13th. I repeated what I needed and I ask the employee to repeat what I wanted. Several times. I got an hour long appointment on the 13th.

On the 13th, the employee, maybe another one, tells me that I was only appointed for the tires change but not for the oil change, and that there would not be time for the oil change.

The thing is that for 20 minutes at least, 9:55 to 10:20, the two employees of the garage where outside taking a break.

That is quite frustrating, to take precaution to avoid such frustration and when it still happens to witness that employees don't really care at all.

Français

J'ai pris un rendez-vous par téléphone pour un changement de pneus et un changement d'huile au Canadian Tires de Donnacona. J'ai répété à plusieurs reprises que c'était pour un changement de pneus et un changement d'huile afin d'éviter une situation désagréable. J'ai même fait répéter l'employé pour que ce soit bien clair.

Arrivé à mon rendez-vous le 13 octobre, de 10h à 11h, le changement d'huile n'était pas inscrit au système et l'employé du comptoir du garage m'informe qu'il n'y a pas assez temps pour faire les deux.

Pour rajouter à la situation, je me rends compte que les deux employés du garage sont en pause de 9h55 à 11h00 ce qui rajoute une autre couche de frustration à l'affaire.

Ils auraient eu le temps de faire le changement d'huile et le changement de pneus, mais je pense qu'il y eu un énorme manque de volonté de la part des employés présents.

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