Capella University
Reviews and Complaints

As a new student I was very confused about why I was receiving notifications regarding a large balance owed, I did qualify for aid but did not understand why I kept getting notifications. I reached out to financial aid via their Ella (texting app) hoping for immediate assistance. I went days without any phone calls, emails, or any support offered to me. I decided to withdraw since I could not obtain the assistance and clarification, I needed to feel confident moving forward. The course was $5000 so you can imagine to angst over this large amount being owed. I attempted to resolve with the school, but since I withdrew shortly after the deadline, they are charging me the full amount for the semester. Likewise, I was also offered a "scholarship" I requested additional information for which was also never provided. This is clearly a tactic to get you to enroll. They claim they sent me an email I never received, in early August, after I withdrew. I tried to resolve the matter with the school, but they are clearly only concerned about profits. I have degrees from two other institutions and have never felt more defeated and used by what I consider a "business" not and educational institution. Beware.

I am writing to formally file a complaint against Capella University regarding the unjust hold placed on my account and grades due to an alleged overpayment from my undergraduate institution. I am a Business Administration Doctoral student and have been enrolled at Capella since January 2021.

In July 2024, I was informed by Capella University's Financial Aid Office that I had received an overpayment of $112 during my undergraduate studies at the University of Memphis, which I completed before 2018. Despite this issue originating from a different institution and time period, I was assured that I could sign a reaffirmation agreement and that my financial aid would cover any outstanding charges for the Spring 2024 term.

However, Capella University has recently informed me that I now owe over $4k and that failure to pay this amount will result in my account being sent to collections. This notification comes almost three years after I first enrolled at Capella, which raises significant concerns about the timing and accuracy of this claim.

As a dedicated student who has consistently met all academic and financial obligations, I find this situation both frustrating and unacceptable since my finances are already stretched. The sudden hold on my account and grades is causing unnecessary stress and hindering my progress in my doctoral program.

I request an immediate review and resolution of this matter. I also urge Capella University to provide a clear and detailed explanation of why this issue has only been raised now and why the amount has increased so drastically.

If this issue is not resolved promptly, I will have no choice but to take further action, including filing a complaint with the appropriate regulatory bodies and sharing my experience with other students and prospective enrollees.

Thank you for your prompt attention to this serious matter.

Sincerely,

Michael King

Capella University is one of the listed University under our employee tuition assistance program. I contacted and enquired about a Masters program and then they started to chase me for several months, after several attempts from them for about 8 months promising the program i was looking to study is covered by my employer and i could complete the program without paying any fee if i could do it in 3 years. Even though my intuitions said not to procced i moved on with the application and attended the first week of the class. The day after i was forced to sign a enrolment form, the enrollment counselor told me that this particular course is not supported by my employer and i have to pay for it! Total dishonest.

Now the university is sending me collection notice through a collection agent and the collection agent reported to the credit agencies as well.

Today 1/8/2024 I was informed that I was withdrawn from 4050 due to an update within Capellas system. I completed all my course assignments with grades and was informed that because of the update that occurred over the weekend, I have to retake NURS 4050 with a different instructor.

I was informed that I have to resubmit all of my work and that I could get my previous grades, however with a stipulation that "if the assignment criteria remain the same." I was told that I have to wait another 48 hours for the new instructor to decide if I could keep my old grades. Capellas error has costed me time and money, as I am not being given the same opportunity as other students.

Hi my name is Palas S. and I was 'administratively withdrawn' from my MS Degree Program in MFT and the university as a whole 12/15/2023. I received notice of the Professional Standards Committee Board (PSC) decision via email.

Prior to their decision, let me give a brief breakdown of what led up to this.

- 11/10/2023 I resigned from my previous internship site for the following reasons: the site refused to fulfill contract obligations, horrible communication issues, problems with safety and abandonment, and pressures to overwork myself and meet 'impossible' deadlines. The last reason that led to me resigning was I was pressured by upper management to work at a nursing home. This organization has many sites, most if not all which are severely understaffed due to frequent firings and employees quitting behind unfair treatment and pay.

So, the company had began doing more outsourcing work in their attempt to keep the company from going under. If agreed to work at the nursing home it would require me to abandon my caseload of over 50 clients, immediately. In addition, the requirements of my internship were not considered at all! Mind you, I'd made upper management aware of these requirements several times. In taking this job, if I agreed, it would prohibit me from obtaining any relational hours. So, I declined the offer but it fell on deaf ears, as the guy from upper management told me he'd give me until that following Monday to give him an answer.

Two days later during my weekly supervision with my site Supervisor, she shared with me that the owner wanted to fire me because I wasn't "working out" and was planning to fire me a week from that supervision. My supervisor told me the owner would fire me if I didn't "shape up" over that week. She encouraged me that if upper management came to me with anything, to "just accept it" to avoid being fired. I worked the duration of the following week, with the exception of Friday November 10th in which I decided to resign. I sent the owner a resignation letter and I called all clients scheduled that day, informed them of the situation and referred them to front office for further instructions.

Later that day, I learned from my AAMFT instructor that the owner of the site had contacted the President of Capella and staff over the MFT program and claimed I abandoned my caseload. I was informed about the adverse enormity of my actions, that a case had been started with the PSC board and advised on how to proceed forward until hearing from the PSC board.

Going forward from 11/10, I didn't hear back from the PSC board for nearly 3 weeks. I was told by my instructor that they got back fairly quickly, but that's not what I experienced. In addition, I never received an email that a case had ever been started to begin with. So, I eventually spoke with an academic advisor on 11/27 about my case, in which she stated she'd contact the board and have them reach out to me. The next day, 11/28 I received my first email from the board. I was given the opportunity to meet with the board on 12/7 to discuss matters over a conference call. I obliged and sent over supporting documentation for my case.

Fast forward to 12/7, I sat before an all-white board (I'm an African-American woman). It was apparent that they already had their mind made up that I was the "problem." I was told I lacked "self-awareness" and was placing the blame on everyone else. I had brief time to discuss my internship experience, but it's like it fell on deaf ears because the board wasn't empathetic to my experience, nor did they show any care or support. I felt like I was a criminal on trial and all the board focused on, was judging me for abandoning my clients. This was even after showing them proof that I'd contacted all clients scheduled the day of my resignation. I further communicated to them that I'd contacted as many clients as I could to inform them. Other remarks were made about me personally for lack of better words being a "runner" and a "quitter." This is when it became clear to me that I wasn't just being judged professionally, but also personally as well.

This was unsettling and angered me greatly, especially knowing none of these individuals knew me personally. But there was a past instructor on the board whom I completed my first residency with. He and other students communicated racial prejudice and showed high dismissiveness towards issues affecting African-Americans in this country. But communicated their support and lended time to discuss other ostracized and marginalized groups and the issues that affect them like the LGBTQ+ community, and battered women. This later led to a whole discussion in front of the entire residency group which I was able to address everyone involved, their behavior, comments and also educate them about the racial struggles that oppress blacks everyday and the value of our lives. However, this is yet another issue Capella skated past.

Fast forward to 12/15, I learned of the board's decision, in which it read the following under required actions: "The PSC recommends administrative withdrawal." In reading through the determination of the board's decision, there was dishonesty among what was discussed. I also learned that my AAMFT Instructor placed judgments on regarding my "unethical behavior" but also stated "self awareness" as his concerns. This was especially disheartening knowing I spoke to him the evening of 11/10, where I thoroughly explained the situation and voiced my apologies and regrets about my actions in the process. I feel betrayed now knowing this and understanding he knew how these damaging statements could negatively impact my case. And as the board reflected his feelings, it’s like they ran with what he said too! He also knows I've done everything I possibly can to stay dedicated to the process as my case pended. I continued attending supervision every week, I passed my 200-question Capstone quiz and I superseded the hours needed for internship 3's direct client contact hours which is 60 for the quarter. I accrued these hours before leaving my previous internship site.

So, this is yet another instance for me, where from the instructor to the school as a whole can not be trusted and don't adequately nor justly support their students as advertised and communicated to us. I've been let down by Capella everytime I've encountered issues in and out of the institution that I made them aware of. Usually it starts with your academic advisor and then you're passed from department to department of people that do nothing. Then you end up where you began, with your academic advisor that for lack of better words, provides you with a short counseling session. But still, your issues remain unresolved.

From reviewing the decision from the board, I have since appealed it and am now waiting for the final decision of the president designee. However, I want to add, I had to go research what administrative withdrawal was because it was never clarified in the decision from the board, what it actually meant. I reached out to Capella several times on 12/15 to gain clarity on this only to learn that several options weren't available because the people in the departments weren't there or had closed for the day before shut down time. This was unlike what was mentioned in the automated message. After calling many times and trying different options, I was able to speak with an advisor who sent a message up to the advisor over my case for the board. They were said to be in a meeting but I never got a call back. I only received an email 12/18 with instructions about what to send over regarding the appeal.

Going back to 12/15, I also contacted the Academic Program Director of the MFT Program and my AAMFT Instructor for 3rd quarter, no answer. This was frustrating but not new. It seems like many staff at Capella seem to avoid you when they know you're in trouble. I later received an email on 12/18 from the lady of the MFT Program, letting me know she'd gotten my call but would be on vacation. She included the advisor of my case in the email, in which he mechanically told me to direct all questions to him or the OACS email regarding the appeal. However, no one I spoke to about the issue could answer my question about what administrative withdrawal meant! Even my academic advisor who I'd scheduled an appointment with for 12/18, acted like she was annoyed with me and even raised her voice at me while talking with her about my situation with the board.

I have no faith in this school and it seems like all they do is lie to you, avoid you, confuse you and rob you of your money, whether it's paid out of pocket or through financial aid. They don't support you and like in my case, they take other people's word of yours. And here I am with no degree that I've sacrificed and invested over 3 years of my life working to get!

Unfortunately, my enrollment process and enrollment counselor molly dreblow, was not a wonderful experience. I wasn't given the opportunity to choose my classes they were chosen for me. I was informed of my classes the day class started so I did not start classes or meet with any course educators, I felt rushed and overwhelmed. As an older woman returning to school in itself was overwhelming enough. I asked for assistance in changing careers, I was met with its to late to change, she said I had to continue, no there are no courses that could prepare me for the health field as I inquired, also no suggestion or solution was offered. I was left guessing of other alternatives that were met with no answers. I asked if there was someone else that could better assist me, she had someone call two days later just before closing I was told it was to late to assist me, I then that asked that person if someone could call on the following monday, she condescendingly repeated my question someone will call you on monday. This was a defeating experience and no longer want to attend capella no person should have to experience this.

I have been sent to collections for an unpaid balance. I received a promissory note on 6/5/2023 to agree to pay $1,611.75 prior to the due date of 9/3/2023. The balance of $1,611.75 was paid in full on 8/31/2023. I agreed to the settlement offer, printed out the document and signed it, which was instructed as to accept this offer and emailed that on 6/16/2023, which was not due until 6/19/2023. I have emailed a copy of the original settlement offer email and the email I submitted to accept the offer.

I also emailed a copy of the email received from [protected]@capella.edu confirming that I accepted this offer prior to the due date. I have been sent to collections for a balance of $687.25. I need this resolved ASAP.

As an alumni of this organization I am highly upset.

Hello my name is Daphne I am trying to go to school for a bachelor's in social work I've filled out my financial aid this started in July with a summer class I turned in all the financial aid they needed for the school I turned in my valid ID at that point it was valid I then went to the DPS here in Texas where I live and got a another one which was a paper copy because instead of Texas when you go to the DPS or when you even by mail or online they give you a paper copy until your hard copy comes in having issues with the mail where I live I wasn't getting my mail so of course I needed to go get another one the state of Texas has suspended all drivers license appointments so unless you qualify to get it online by mail or by I have to go in I do not qualify to do mine by online or by mail or by phone I have to physically go into the office to get mine not everyone qualifies to do it online. The other issue I'm having is I turn in one form they want another one I turn in one they want another one and then I turn all them in and I signed them and date them and they told me I didn't find them and date them and they told me they're not the correct forms it's a round and round basis and it's going I'm going nowhere I'm getting nowhere I'm doing the summer they canceled my classes 2 days before the disbursement after I did all the work here we are again in the fall and they're threatening to do the same thing here by the end of the week there's got to be an alternative method I can use if the state of Texas and allowed me to go get invalid idea at the moment so I was hoping that you could help me because I'm trying to do is go to school I've already done all the work I don't want to get my classes canceled again I have spoken to the fast office and they don't want to hear it they don't care they're very unhelpful the management is very rude I'm starting to feel like I'm a targeted individual for this situation and all I want to do is go to school I don't know if I have to hire a lawyer or what I have to do to be able to go to school and get my financial aid I worked my entire life I'm just trying to go to school and actually this your ID can be expired for up to 3 years for educational purposes only but there's nothing I can do at the moment at the DPS is not allowing anyone to go get an ID and my other forms have been turned in and I've turned in one day when another one they say it's not right and they're all right I've turned in every tax paper I can print off the internet from irs.gov for the the school office please help me I've asked for the present phone number or the board whoever I need to message they refuse to give me the numbers or the emails Michelle she's very rude she's my advising support not very helpful at all Aaliyah she was very helpful she was trying Bernice was going to help me soon as possible because I only have to end of the week and I can't even order supplies because I don't know if I'm going to get my financial aid please help me as soon as possible my number is [protected] email is alarm emailing you from or D Sutherlun at capella university.edu thank you so much for your time I really appreciate it

The students on the course discussion boards lack decorum, respect, professionalism, and pile on to bully other student's postings, create negativity, show off, and cause controversy, The so called "University" and course Professors do nothing about it, don't change it, and supports these behaviors. The University thinks its "respectful" and "professional." They post a so called "standard" which means nothing. Don't attend these online institutions.

Initially, I was able to register for my classes for the summer semester and later dropped due to it indicating that I had a past due balance of $3737 that I had no knowledge of owing. It was explained that balance was from the winter and fall semester of 2022. In my opinion I should have been notified of this as soon as the semester ended. I never received any notification about this outstanding balance until I’m about to register for summer classes.

When I started at Capella University, I took out a loan which was to cover the entire cost of the program. I have made all efforts to complete all pre-requites to ensure that all my documentation was submitted timely. I completed my FAFSA forms as well as accepted to financial aid forms. When I look at the financial aid portal it indicates that all forms are up to date and there is no outstanding balance.

I have spoken to many representatives to assist and come up with some sought of resolution. The only resolution was to pay $1300 within 2 days. I constantly called begging I don’t have that type of money and eventually i was able to get one representative who submitted a good faith email in exchange I’ll pay $500. I immediately paid the $500. However, The good faith was DENIED because i didn’t take out a maximum loan of $20,000 but instead i took out the recommended amount of $7000. Why would I take a loan of $20,000 and can take a loan to cover the $7000. It appears after i accepted the $7000 loan additional fees was added after. Again, I’m not a financial aid counselor and was only thinking about when i graduate what i can afford to pay back.

I requested to speak to a supervisor multiple times but to no avail.

I received an Academic Withdrawal and immediately submitted an appeal which was denied. I only needed to complete my Capstone. After reading through similar complaints, I realized I received the same reply as those who posted their objections to this website. The only thing different was the name on the complaint. You would think that the reasons for denying each Appeal would be other and specific to each individual's circumstance. (See a copy of my Appeal and their response to my Appeal below.

Copy of Administrative Withdrawal:

December 26, 2022

Dear Michael Love

You have been administratively withdrawn from the Doctor of Social Work program, effective December 26, 2022, for failure to maintain satisfactory academic standing. Specifically, you received a Non-Satisfactory (NS) grade for two consecutive capstone quarters, resulting in administrative withdrawal per University Policy 3.01.04 Academic Standing.

Your options:

You may accept the administrative withdrawal outcome. Alternatively, you may appeal the administrative withdrawal.

Option 1: Accept Withdrawal

You may accept the administrative withdrawal. However, you will not be permitted to re-enter this program, nor will you be allowed to

enroll in any other Capella University doctoral program. No further action is necessary on your part.

Option 2: Appeal Administrative Withdrawal

To appeal your administrative withdrawal, you must respond to this email and submit a written appeal within seven (7) calendar days of this notification. There is no template or form for such requests. However, your request should include a statement, any supporting documentation you wish the University to consider, and your plan for restoring good standing in the program. Your appeal statement should be submitted as a Word document and include the following:

• An articulation of the extenuating circumstances experienced that prevented your academic progress,

• An articulation of how those extenuating circumstances have remedied, improved, or stabilized,

• A realistic and feasible plan for regaining satisfactory progress. A realistic plan focuses on the courses,

milestones, and program requirements that will be needed to demonstrate satisfactory progress.

Administrative withdrawal appeals represent a university-level appeal and are reviewed by one of the President’s appointed designees. The role of the President Designee is to check your appeal to determine if an exception to the policy is appropriate based on: (a) the demonstration that you experienced extenuating circumstances that prevented your academic progress, (b) those extenuating circumstances have been remedied, improved, or stabilized, and (c) that you have identified a realistic and feasible plan for regaining satisfactory progress. The President Designee’s final review and decision are not subject to further appeal, so please respond sufficiently to all three areas of the appeal. You will receive an email notification of the University’s final decision. Learners are not permitted to enroll in any Capella University course (including non-credit classes, residencies, etc.) pending the outcome of their appeal. • If your appeal is approved, you may register for the next scheduled quarter of the dissertation. • If your appeal is denied, your administrative withdrawal will be finalized. Take action soon

Please act promptly; if your appeal is not received by January 2, 2023, an administrative withdrawal from your program will be finalized. If you fail to respond by this deadline, you forfeit your right to exercise the option to appeal, and the University will complete the administrative withdrawal outcome.

If you have questions about this message or your options, please email the Doctoral Success Program, and a Doctoral Success Program representative will be happy to assist you.

Sincerely,

Heather Welzant, PhD

Dean – School of Public Service & Education

My Appeal Letter:

From: Michael D. Love-DSW Student December 28, 2022

To: Heather Welzant, PhD

Dean-School of Public Service & Education

Re: Administrative Withdrawal Appeal Letter for the DSW Program

Dear Dean, Welzant: With the utmost sincerity and humility, I am writing to appeal my administrative withdrawal from the Doctor of Social Work Program at Capella University. My most vital hope is that I will be allowed to complete my studies and obtain my Doctor of Social Work Diploma. I was not surprised, but I am very disappointed that I allowed this to happen. As

someone who has dealt with life-long procrastination, I have always prided myself on finishing things at the last minute. However, as with all dysfunctional habits, they tend to be a detriment at some point.

My family and I have had a tough time this year, and my performance and grades have suffered. My wife lost her job at the end of March, and to our surprise, she could not find new employment until this month. So, to compensate for my wife's lost income, I started my Private Therapy Practice, contracted my services out to a couple of online mental health companies, and quickly began seeing between fifteen and twenty clients a week. Unfortunately, I also acquired Covid during Thanksgiving, was self-quarantined in my bedroom for seven days, and could not work for another seven days. I think it would have been worse had I not been taking the

antibiotic prescribed to me by my doctor. I should have communicated with my professor (instead of avoiding them) or even just taken some time off. However, I could manage the increased responsibilities and do what I always did, but I was wrong. My time at Capella University taught me much, and the instructors have always been accessible and helpful. Graduating with my Doctorate in Social Work Degree would mean so much to me and fulfill a life-long goal. With my wife returning to work, I will reduce my private practice workload to only five hours a week, focusing on my clients with the most severe needs. This will allow me to focus more on

my Capstone and manage my time more efficiently. I will also meet with my advisor and communicate better with my instructors. Again, thank you for giving me this opportunity to explain my circumstances, and I hope you will give me a second chance to complete this program.

Sincerely,

Michael Love

Michael Love, Psy, M, MSW, LCSW

P.S. I have included a letter from my wife. She wanted to say a few words on my behalf. I have also included links to my Private Practice webpage and Psychology Today Profile and a copy of my Covid Test Results.

Private Practice link- https://www.helpmetohelpyoucounselingllc.com/

Psychology Today link-https://www.psychologytoday.com/us/therapists/help-me-to-help-you- counseling-llc-jacksonville-fl/876424?preview=1&return_to=https%3A%2F%2Fmember.psychology today.com%2Fus%2Fh ome&_ga=2.[protected].[protected].[protected]-[protected].[protected]

Copy of Capella's Response:

Administrative Withdrawal - Capstone [ ref:_00D2Ep5cY._5004U13XzL1:ref ]

CAPELLA

Office of Academic & Community Standards

Thu, Mar 9, 1:58 AM

to me

Dear Michael Love,

You have appealed the decision of the school to withdraw you from the university due to not maintaining satisfactory academic standing, and the Office of Academic and Community Standards has reviewed your appeal. Through your appeal, you have indicated your desire to be allowed to resume your program and pursue the completion of your degree.

In this appeal process, the role of the Office of Academic and Community Standards is to ensure that equitable decisions have been made by the school. More specifically, the role of the President Designee is to review your appeal to determine if an exception to the policy is appropriate based on: (a) the demonstration that you experienced extenuating circumstances that prevented your academic progress, (b) those extenuating circumstances have remedied, improved, or stabilized, and (c) that you have identified a realistic and feasible plan for regaining satisfactory progress. A realistic plan focuses on the courses and/or milestones, and the program requirements that will be needed to demonstrate satisfactory progress. All three areas of consideration must be sufficiently responded to, and this appeal decision is final and is not open for further appeal.

I have carefully reviewed your request and rationale, and have considered the details of your academic history, as well as the information submitted in your appeal. My decision is to uphold your administrative withdrawal and deny your appeal.

This decision is the final determination of the university. I thank you for engaging the Office of Academic and Community Standards and President Designee in the review of your appeal.

Sincerely,

Dr. Raymer

Jennifer Raymer, PhD.

President’s Designee for Academic Appeals

Office of Academic and Community Standards

I was enrolled in the BSN program for nursing and had finished all of my online nursing courses including my Capstone Project. I was a Deans list student. The only classes that I had left to take were 4 or 5 elective classes. I had to take a break during COVID and in September of 2020 my 8 year old son was in an almost fatal accident and was hospitalized for 4 months. During that time all I had left to obtain my BSN were a few elective classes. I spoke multiple times with my academic advisor Josh Koski who ensured me that I could return and finish my electives when I was ready and then apply for graduation. When I was ready and able to return I was told that the program had changed and that I would have to retake a lot of the nursing classes over. Josh Koski stated that he tried to get all of my credits converted to the new system so that I could have them applied and just have to take the electives that I needed. This process dragged on for almost a year and then I was told the I could only have certain classes qualify and would have to take other classes over again in the new format. I feel that this is unfair and deceptive on the part of Capella. Not only did this happen during Covid but also my sons severe accident. I would appreciate any help that you could provide to me. I am just trying to finish the electives that are required to earn my BSN. Thank you very much. John Rein. [protected]@gmail.com

I am extremely disappointed by my ongoing experience with financial aid. There are too many people involved in communication to the point of nothing actually getting done. No consistent progress has been made. I have been approved for a Sallie Mae loan in the amount of 33,000 a month ago on 4/18/2023. I have talked for about 3 hours total on the phone with 2 different financial aid advisors on two separate occasions, I have had countless emails back and forth, and still nothing is resolved in having Capella just to simply certify my loan. I have spoken with Sallie Mae to confirm everything I was asked of and they stated that it is Capella's responsibility to certify the loan and that if the loan period would need to be adjusted it is in Capella's power to do so. Now I am receiving an email that my past balance of roughly 4,000$ is going to be sent to collections when it was communicated through both Sallie Mae and Capella that my loan can be applied to the previous balance. Now when I called for the third time due to receiving this email the young lady was not even on the same page, tried to tell me I need to pay at least half of that previous balance in order to avoid going to collections. That was never communicated in any of the previous emails, phone calls, or even the discussion with Sallie Mae. I am so tempted to transfer schools and take my money else where. Capella should be ashamed of the financial aid department as everyone's negative reviews and complaints are accurate frustrations. Who in their right mind would assume a person applying for such a large loan would have an extra 2,000$ to put out all of a sudden. Obviously, I applied for the loan because all of my money goes to my bills and my child. If this amount is sent to collection while in the meantime Capella is holding onto a 33,000$ loan I will absolutely escalate this to the best of my abilities in addition to legal action. I have never experienced such chaos when the money is at the actual fingertips of the school and it simply just hasn't been applied.

I have been doing my course work in April as expected, I paid my full term tuition on April 17th as I was enrolled in 2 courses for this term.

I submitted all assignments for the one class and reached out to my advisor to confirm I could take a "Basic" grade for one section of an assessment.

It took one week to get a real answer! Reached out on 04.26 and I didn't get a real answer from her until May 1st! While waiting I was submitting assessments on my 2nd course 2 our of 5 were graded.

When I went in to close the 1st course on May 1st, I had been removed from all courses and I reached out to my advisor to inquire if this was a glitch and she stated no you were removed since you didn't complete the course in time.

As my advisor, when I reached out on the 26th I would expect she may say you must complete a course by April 30th to be inline with our regulations. I called the advisor hotline and they could not determine what the issue was so I left a message for my advisor, I later followed up with an email. Her response was you were removed from the program because you didn't complete your course in time. I was under the impression advising students of potential issues was apart of their job and she failed me and now I am no longer enrolled?

I have signed up for text alerts and I receive nothing from them.

I work 2 jobs to cash flow my education and time can get away from me, so they just remove you without a heads up, the advisor assigned to me was a complete joke. She would not schedule time with me, only reached out to check on my twice in 2 terms

Capella should not be allowed to get away with taking your money and not providing the resources they claim to provide! I am 6 courses away from completing my program and now I have to start new with another online college

I started this doctorate journey Oct. 2020, I had straight A's within 7 quarters of being in this program and completed the required components of attending and participating in the year in residency. I then was wrongfully falsified with allegations against me that were presented to Capella University and then forwarded to me--and without further due I instantly jumped on the social media platforms and demanded that they stop falsifying my name and credentials and remove my information ASAP. I screenshot my ability to go into these sites and have the false information displayed removed. I was able to provide evidence that what was been projected was none of my doing and when called upon it I immediately acted and got proactive in protecting my reputation from being tarnished. However, after waiting for 9 months to see if I could get reinstated the University decided to deny me and their decision was final with no rationale to back up their claim.

If you are looking for a school that cares about its students, Capella is not it. I'm enrolled in the Doctorate program. The faculty does not care about the content written in your paper; they only care about formatting. You can submit the same paper to two faculty members you are guaranteed to be graded differently every time. I have a current faculty member give me a zero on my assignment because they asked us to write a 7-page essay, and I had nine pages. A faculty member who is supposed to be grading doctoral students said he gave me zero because he didn't want to reach 9.5 pages. When I reached out to the academic advising to file a complaint, not only the absurd feedback from the faculty but also his comments, I got no response and was sent a withdrawal form to unenroll from the school. Unfortunately, I did get my Masters's through them, and the only reason I stuck with Capella was that they offered the Flexpath program. If not for that, I would have spent my money elsewhere on better quality education and Faculty members who don't speak down to their students.

Capella University and their employees misled, inaccurately charge tuition, did not follow policy and procedures resulting in emotional distress and financial impact.

I have stayed in constant communication with Capella since my start year of 2021. I have submitted two grievances via telephone and email on 7/29/22 and 10/25/22. I never received a response from Capella University or the Academic Office regarding my grievances/complaints.

Furthermore, Capella University charged me tuition for sessions that I were not register for and did not properly rectify and follow procedures in regard to billing and academic withdrawal after removing me from the program.

Names Listed in this Complaint: Sarah Lehman, Sarah Terwey-Victory, Melissa Lundquist, "Chad"

Departments Listed in this Complaint: Financial Aid Department, Office of Academic and Community Standards
Furthermore, I would like to highlight the various recorded calls by other representatives that were not a part of my academic program (and apart) agreeing to the inconsistences with unethical practices relating to account information (Billing) and policy.

Furthermore, I have documentation and will be following up with submitting another complaint through a different regulating institution.

I do believe the truth will prevail and I want potential degree seekers to be very careful and research the history of lawsuits and practices of academic institutions.

I am a former student who attended Capella University and it appears that upon looking at my credit report, there is a mistake in a loan amount of which I was never enrolled at the school at the time. I am very confused about the amount as it is a fraud. I did not attend school in 2012. My name is Regina Gillespie if this is not taken care of I am filing a Lawsuit Case against the University. My email is [protected]@gmail.com

I am currently paying for $4,000 for 2 billing cycles of in which I was mistakenly enrolled.

The first billing cycle I was mistakenly enrolled in happened when I finished my course on the last day of the billing cycle and was "auto-enrolled" into another course right after, which happened to be on the first day of the next billing cycle.

After talking to the advising office and explaining this was a mistake and I am not able to afford or take more classes they said that it happened because I had the "auto-enroll" feature on (which is something I did not agree to, it automatically is applied to your account unless you specifically turn it off) and that there was nothing they could do. They repeatedly said that they can't give "refunds" unless it is specifically a "Capella error".

After talking to my advisor again she said she would put a hold on my account so that the next billing cycle I WOULD NOT be enrolled into another course. I still had to pay for the current billing cycle and needed to use financial aid and in order to use financial aid you need to be enrolled into a course, so I enrolled into a course believing that it would end when the billing cycle was over and that I would not be pulled into any more billing cycles.

Since I was enrolled in a course the hold was taken off of my account (without my knowledge) and I was pulled into the next billing cycle. 2 days after the billing cycle started and I realized I was being billed I immediately contacted my advisor and told her the mistake. After talking to her and her supervisor and the supervisor's supervisor, they stated, again, that this was not an error on Capella's part since I should have known that being enrolled in a course would bring me into another billing cycle. I showed the many messages and contact with my advisor explicitly stating I DID NOT want to be in another billing cycle and that I had believed I was put on a hold and that I would not be pulled into another billing cycle but they insist that it is my fault for enrolling into a course and not knowing that being enrolled into a course would override the hold on my account. Even though I took no classes and completed no work and contacted them 2 DAYS I was mistakenly pulled into another billing cycle, they would still give me no refund, not even a reduction in my tuition balance.

This school is a cooperation first and school second. Very cold and uncaring. This is ruining my finances and also my future education, I need to finish my bachelor's degree in the next 3 years to keep my current job but cannot enroll into any more courses until I pay this balance. I have explained all of this but they repeat the same thing "This is not a Capella error and so there's nothing we can do".

I am fighting for three days trying to upload my assessment. My professor did everything from her side, but this issue is still not resolved. I contacted support services, but they were not able to help me and sent my case to the higher level. They suppose to contact me, and I did not hear from them till now. I lose time, and it makes me very upset. I work full-time. Please help me asap