Capital One’s earns a 4.3-star rating from 5168 reviews, showing that the majority of clients are very satisfied with financial services.
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credit card rebill
I purchased what turned out to be a fake collectible. To keep this short after exhausting other options I disputed the charge with Capital One Canada, and after going up the chain got a full refund with a letter that said if they were going to rebill me they would let me know the other party had supplied convincing documention for them to rebill me. On Feb/1/11 they rebilled without ant notice and no one will provide me with info. about why including the Capital One Omsbudman. This company REWARDS A CON ARTIST BUT RIPS OFF THEIR PAYING CUSTOMER. I WOULD RECOMMEND AVOIDING CAPITAL ONE.
This case was settled, that ia all I can say & I do not have a Capital One Card now.
Larry Grams
capitol one unethical
Back in mid December, I received a credit line increase on my Capitol One credit card, shortly thereafter I received a letter from Cap One with checks to use to make it easy to use the increase. I did and wrote a check in late december for $1000 to a company. About Jan 24th, I received a letter from Cap One that they had made an error and the credit line increase in December was somehow doubled in error and that they had reduced the credit line - 2 days later I received a notice from the company I had written the check to that it had bounced! I can understand making an error but they should honor committments. I contacted Cap On their "Secure" email many times and all I received was "sorry and tough" replys. I am 60 years Old and have never written a bad check until Cap One came along. I have taken care of the bad check and have also filed complaints with the Attorney General.. All I can say is If you get a increase from Cap One, Never use the checks - they will turn you into a criminal bad check writer!
The complaint has been investigated and resolved to the customer’s satisfaction.
id theft - bank teller cover-up
On sept. 26, 2009 a fraudulent capital one counter check was cashed at the capital one bank in babylon, ny. The check was for $4500 and was drawn on my capital one account and made out to my son. It was obvious that the check was fraudulent. The forger even misspelled my son's last name. My forged name was a copy of my poorly scanned signature from my bank signature of 20 years ago. My signature only exist in that form in capital one's computer files and on the forged check. It was obvious that a capital one employee was involved. Capital one would not allow me to give their investigators the proof that I had that showed a capitl one employee was involved. Suffolk id theft told me that my son was the person that cashed the check and would arrest him if I did not drop the complaint. I did not drop the complaint. When nothing was done for almost a year to find the person responsible for cashing the check and stealing my son's id. My son and I did our own investigation and gave our information to the 2 new detectives that were assigned to the case. They verified our information and arrested a capital one bank teller for id theft and a class "d" felony. Capital one had fired the teller 2 months previous to the arrest but according to the detectives never mentioned it to them. Capital one let the detectives go on thinking that my son was the perpetrator. Turns out the teller is 5'-2"tall my son is 5'-10" tall. The teller was 21 years old my son was 31 years old. My son did not look anything like the teller. The teller still had my son's stolen driver's license when he was arrested. They may be more than one capital one employee involved. The original id theft detectives are being investigated by "internal affairs".
The complaint has been investigated and resolved to the customer’s satisfaction.
accnt suspended for suspected fraud within 1 hour of activating card
I recently (after receiving offers from them every 2 weeks for 3 months) opened a new Capital One Credit Card Account. I received my card a few days ago, phoned the number given to activate and set up my PIN...of course I had to first listen and respectfully decline their offers of insurance, fraud protection etc. (a 20 minute process). Within the hour I stopped at a Bank's ATM and attempted a $100 cash withdrawal only to receive an "unauthorized transaction" message. I promptly phoned the number given on the back of card and was told that my account had been suspended due to suspected fraud prompted by my transaction attempt. Are you kidding me! Why had nothing of the sort come up when I activated my account not even an hour earlier...furthermore, they have my phone number (which was verified along with all my other identifying information when I activated the card) Why did they not call me?! Their reply was that they waited for the card holder to phone since someone fraudulently using the card would not bother to call...that is absurd! Then, after many phone calls to finally be able to speak to a supposed manager (they all claim to be the highest one up) I was given a list of items to fax to them to prove my identity...3 days later this issue is still not resolved (they couldn't read the driver's license...but didn't bother to phone to let me know that either...even though I gave all my contact info in my fax cover sheetand asked that they phone with any additional questions)...I really think they were simply trying to sell me the insurance, fraud protection, and monthly credit report crap and that since I declined having those charges put on my card they are now looking for a way to rescend their credit offer. I am unable to get to anybody within that organization with any authority to help me. It is seriously the worst customer service I have experienced in a very long time, like you every time I call and am transferred I am disconnected...and there is no way to deal with just one person, so you have to go through the whole history each and every time you phone. They really need to get their act together, and I would love to be able to contact someone higher up in their organization.
I am having problems with capital one as well. This is ranging from 2006 untill now. I have hired a lawyer and have a case in federal court. Please email me smileyfarm@bbtel.com...i need people that have these issues and maybe have a paper trail.
worst bank ever
Capital one is the worst bank ever! i am a victim of fraud they are giving me the run around! I filed a complaint over a week ago and still havent received my money! Over $600! My money is currently pending the official post and i am still waiting. I have been with credit unions that give your money back or half back right away this bank didnt help me out at all! i cancelled my card and everything and i went to the bank and they asked me if i had my card? for what? why the heck would i carry around a cancelled card?! i was also told to put a hold on my account just in case and was told later on that my money cant post unless the hold is off! please train your people capital one. im sorry i am leaving this bank asap and sticking with the credit unions...oh yeah i was also told that they cant refund me over draft fees due to someone stealing my money! come on now! worst bank ever!
Capital None Bank is an Incompetent Number One, Ridiculous Customers Services excuses for Everything’s Stay away from this Bad Bank, I already Cancel all my Credit Cards
Capital One / worst bank ever
I agree 100%. I was suspected of depositing a fraudulent check from Wells Fargo. Which turns out to be a great bank.
Capital One gave me the run around and did not offer a solution to the situation. I had just had a major surgery and not fully recovered. capital one blocked my on line access and proceeded to place there foot on my neck hoping I would fall. Wells Fargo stepped right in ran an investigation offered a solution and took care of the matter from beginning to end as well as paid any fees I may have accrued. STAY AWAY FROM THE BANK CAPITAL ONE. CAPITAL ONE IS NOT A MAJOR BANK ON THE PLAYING FIELD AND THE CUSTOMER SERVICE AS WELL AS SECURITY ARE BELOW STANDARDS! I filed a complaint over a week ago and also re-deposited the money and still havent received access to my money! I have been with capital one for over 10 years without incidence. I just want my money so I can close both of my checking accounts, my savings account and cancel all credit cards with them. I too will now just be banking with my credit union. My Credit Union, Chase, Wells Fargo and Citi Bank was all amazed at the handling of the situation but all stated I am not the first when it comes to capital one they are known for this in the industry. What would you expect from a small town bank. Definitely not exceptional customer service to someone who has and still does have excellent credit with 100% on time bill payment history. So once again, I am leaving this bank A.S.A.P and sticking with my credit unions...
I agree! Capital One (Menards) has been the worst. They will create extra charges for reasons out of your control. I am so irritated and upset with them. I can't wait to complete my payments and close the account. I will never use Capital One or shop at Menards ever again because of my experiences. They add more stress onto customers.
harrasing phone calls
I just took out an auto loan with Capital One Auto Finance in late December. My first payment isn't even due until February 1, 2011, yet I am receiving 6-8 calls PER DAY from them on my cell phone. When, after dozens of calls, I called the "877" number they provided, I was told they were calling to "welcome" me.
I provided my SS# and when they started asking questions about my address, phone #, employer, etc., I cut them off, stating that NONE of that info had changed in the 2 weeks since I took out the loan and that all I wanted at this point was for them to STOP calling me. I was told that they would remove me from the "welcome" call list, yet I'm continuing to receive calls.
I've called three different phone numbers today trying to find someone within their organization who can make the harrassing calls to my cell phone stop. I now have a message in to someone at their Corporate office in McLean, VA but am not optimistic that the calls will stop. I've never seen a business organization that was so intent in *** off a new customer under the guise of "welcoming" them. I don't need to be "welcomed". I just want the payment coupon in the mail each month and to be left alone unless/until I'm late with a payment.
Capital One Board of Directors
A simple internet search and you will find their e-mail address and phone number
Richard D. Fairbank
Founder, Chairman, Chief Executive Officer
Ann Fritz Hackett
Lead Independent Director
Bradford H. Warner
Independent Director
Patrick W. Gross
Independent Director
Pierre E. Leroy
Independent Director
Mayo A. Shattuck
Independent Director
Lewis Hay
Independent Director
Peter E. Raskind
Independent Director
Benjamin P. Jenkins
Independent Director
Catherine G. West
Independent Director
lower payment agreement
I have been with capital one credit card for about 10years in the last year i went over my limit by 2 pounds and obviously got charged. As they stopped sending me statements this amount accumulated as i kept up my normal monthly payments (which were not enough). I requested that the charges be taken off my account which they declined. In the meantime i lost my job and was on benefits sent them covering letter with income and expenditure form with offer of payment. which thery declined and kept piling on the charges. they have passed the debt on to collection agency which are hounding me approx 20 calls a day. sent duplicates to debt collection company of correspondance. They will not except my offer of payment. But atleast all interest and charges have been frozen. I have stated about the justice act 1970 and they have stated over the telephone that they will still continue to call. I have offered to pay the debt in full minus the charges but they will not except. whats my next route and ideas?
harassing creditors
Got a new phone number for my work. Apparently, the guy who had that number before owes Capital One Auto Finance money for an Altima. The creditors call ~2-4 times daily and it is completely useless to talk to anyone (they are useless themselves)and very unhelpful, especially if they feel the slightest bit of defiance on your end.
After trying different angles and wasting about an hour of my life, I got to a worthless piece of flesh that was obviously not management material, however claimed to be a "account manager" and "no one above" his position and will "stop the calling". Although I talked to an individual so far up the chain of command, the calls continue.
If you google "Capital One CEO", you find a link that has a possible address to the CEO of Capital One at their corporate headquarters in VA, the Attorney General of VA and the Commissioner of Financial Institutions of VA. As a potential customer, I will never deal buisness with this company (especially after seeing the complaints) and I will make it a duty in my life to encourage others to do the same.
There is only one thing I can suggest and that would be to use these credit calls as an opportunity to vent. Listen to The Jerky Boys and try out your own skits on them. You are not the person they want so you can say whatever you like - no threats - so be as odd as you like. They say "you owe and must pay" you say " I have a dog not a hippo named Musgrave" They say pardon me sir you must answer me and you say" I am sorry your response was not received. Please press the star key and try again. Etc. Why not?
no customer support
Trying to get a lien release faxed to me at 3pm AZ time to complete a car sale. But East coast office to which I am transferred refuses to do so until Monday because the order has to be by 2p East coast time. They were very nasty and continued to explain they were closed tomorrow, so I would have to wait til Monday. Most likely losing a car sale over this as I need the lien release today. What company in this day and age doesn't have 24/7 service nor can't service their west coast customers at THEIR normal business hours.
postpone wire transfer for no reason
I went to capital one bank houston stadium branch yesterday to wire transfer my money, and the transaction actually confirmed and done when I was there, but some hours later I received call from the bank and they asked me to come back to the branch office, otherwise they would hold the money until I come. I told them that money was for urgent use and should...
Read full review of Capital One and 1 commentnot receiving promotional interest rate
I received an offer from Capital One for convenience checks with a promotional rate of 5.99% as long as checks posted by 11/15/2010. So I wrote two checks on 11/7. The first posted to Capital One within a few days and I received the promotional rate on it. The second posted to the Capital One card on 11/15. When I received my statement though, I did not get the promotional rate even though the mailing clearly stated in multiple places the offer was good through 11/15. Thankfully I kept all the paperwork. So Capital One is INCORRECTLY charging the wrong interest rate on this transaction, a much higher one of 17.9%. I phoned Capital One and was on the phone for 30 minutes with a representative stationed God-knows-where who could not help. The supervisor he transferred me to was better; she is sending this over to another department to review. Just in case that is not enough to get this corrected, I just wrote their "disputes" department, and am sending copies of all the paperwork I saved, including the initial offer which clearly states "must post by 11/15. Here's what I am sending them, minus of course the dollar amount and other information that is personal. And my caveat to you reader, is to save paperwork and check your statements carefully, especially when dealing with Capital One. I am writing to notify you that you have made an error in the interest rate being applied to the transaction dated November 15, 2010. That check qualified for a special transaction rate. Please see the following attachments: Attachment A – copy of letter from you “Dated Notification” . It states “Act by 11/15/2010 and get a 5.99% APR for 12 months. It also says “limited-time”…. “must post to your account by November 15, 2010. Attachment B – copy of second part of letter from you, right above the checks you sent. See the section titled “Use-by-date”; it clearly states “these checks must post to your account by November 15, 2010 for the promotional APR to apply. Attachment C – copy of statement from you showing that the check for $xxx posted on November 15, which means it qualifies for the 5.99% interest rate. Please rectify your error immediately, adjust the interest rate retroactively to the 5.99% rate that should have been charged. Otherwise, I will be taking legal action.
nsf fees
Since capital one bank somehow took over chevy chase bank, they first said they wouldn't be changing anything. Wrong. They changed everything! They run debits before deposits every evening run, and they do it in a way that they can bilk every cent from every customer they can get. One chaek for $125 resulting in a $12 overdraft, cost $70 in fees, as the very next night my paychexk went into the bank, and they ran debits before deposits, collecting again for online bill payments that normally would not overdraft my account. They do debits before deposits and by paying bills online, they get you every time. They are the # of the earth, thiever and crooks.
Do not do business with them, if you do, find another bank, these thieves will eventually get you
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a Capital One account once, paid them off after finding out how they operate. They make their money from fees charging people who cannot really afford it, putting them deeper in debt, usually forcing them into Bankruptcy or attaching their wages to collect exacerbated fees, this happens usually after months of harassment from ex loan sharks. Please don't use these company's promising to help build or "re-build you credit". Company's like this will keep you drowning in debt, and can help you loose your employment.
payment protection plan activation
I RECENTLY TRIED TO ACTIVATE MY "PAYMENT PROTECTION PLAN" BENEFITS PROVIDED BY STONEBRIDGE BENEFITS SERVICES THAT I PURCHASED FROM CAPITAL ONE AUTO FINANCE. I WAS DIRECTED BY CAPITAL ONE AUTO FINANCE TO GO TO THE STONEBRIDGE BENEFIT SERVICE'S WEB-SITE TO ACTIVATE MY CLAIM. I WAS UNABLE TO REGISTER AND ACTIVATE MY "PAYMENT PROTECTION PLAN" BECAUSE ACCORDING...
Read full review of Capital Onebill pays before scheduled date
I was a customer of Chevy Chase Bank. CCB merged with Capital One Bank and I was transferred to Capital One Bank. Ever since this transfer I have had trouble with the Bill pays. This month I notice a Bill pay scheduled for Dec 15 to my Mobile Phone company had been debited to my account on Dec 13. Additionally, I was charged 35$ for not having adequate funds to meet the bill pay. When I called the Bank to ask why I had been charged 35$ and why the Bill had been paid out before the sceduled date, they referred me to clause 7 of the Bill pay agreement which says that laser transfers can be paid out before the actual scheduled date. I told the Bank this is not good enough, because a customer cannot plan their financial portfolio if the Bank is paying out bills before they are due - all at their whim and fancy (because they do have a choice to reject the payment if it comes in too early). This is just not good enough in a competitive banking world. I never had this problem with Chevy Chase.
The complaint has been investigated and resolved to the customer’s satisfaction.
unsolicited emails
Orchard Bank sends me several emails a day regarding my account with them and I never have had an account with them or never will. They also send emails simply to try to get me interested in their credit card. I have written them several times over the past few months, asking them to stop the emails. They always write back and say to be removed from their list I need to write them a letter with my name, address, telephone number, and signature. I then write back asking them "why would I supply you with even MORE information so you can harrass me with regular mail and calling too?!" They do not have a right to email to begin with, so no customer should have to write them anything and waste a stamp! Even though I tell them to remove me and that I will not write them, they just send the same email. There is nothing that can be done, as far as I know, regarding this company.
DO NOT DO BUSINESS WITH ORCHARD BANK. DO NOT REWARD THEIR JUNK-MAIL CAMPAIGN BY GIVING THEM BUSINESS! I have tried to block them in every conceivable way and they still spam the heck out of me 3-4 times a day! I hate these ba$$tards!
WILL NEVER DO Business WITH KNOWN SPAMMERS In my book they are no different than the skim of the earth peddling Viagra and replica junk watches!
avoid them
I have been living in Thailand for over 3 years. We came over here with an Orchard Bank credit card and told them we were moving here. After 2 weeks here, we tried to use the card and it was declined. Every single time we have tried to use it (over 30), it has been declined due to high security risk and we have to call so the transaction can go through. This is very inconvenient and the last time we tried, we called first and tried to pre-authorize the transaction we would be making in the next ten minutes and the rep said it would be fine. We used the card, declined again, and we called. They said we would have to wait an hour until the security department got in. That doesn't work when you are at a restaurant. This is absolutely the worst card I have ever had. I emailed customer service with this complaint and their response was to call Orchard Bank credit customer service, which I have done over 30 times. AVOID THIS CARD IF YOU PLAN ON USING IT OUTSIDE THE U.S. WORST INTERNATIONAL CARD EVER!
scam
I've been a customer of Orchard mastercard for yrs.now.never late, good rating.Said I would receive periodic increases accordingly.Never got such.called to inquire & was told I'd have to "Pay"for any increases given to me.I established this card after a bankruptcy to build it up.it's doing anything but.and Now...If I close it it's held against me.The advice...
Read full review of Capital One and 4 commentsinterest rate
We are behind in our capital one payments and we are financially struggling due to a recent job loss. We are trying to get capital one to lower our interest rate and they will have no part of it. They want us to make 9 payments before they will lower our interest payments and i have expressed to them that we cannot make the 9 payments at the current dollar amount. We are working with a financial consultant who said we should ask capital one to work with us but we are getting nowhere. The fact that we cannot make the minimum payments is hurting our credit rating. Is there anyway i can get them to work with us? Your help is appreciated.
Hi luvkeyda,
I believe you will find the help you need at OCCA.
They have been helping people just like you for close to 9 years now. OCCA will negotiate with Capital One to get you a payment arrangement based on your financial situation.
No more borrowing, no need for bankruptcy, no more stress!
For a FREE consultation, just call toll-free at [protected] or send an e-mail at info@occa.ca
There is an answer!
Of course credit card companies only care about money. It's a business that lives off of debt.
I have been there and these banks have become heartless. Its all about the mighty dollar. Check your state laws about this matter and see what Capital One can do. It's a credit card that you probably don't need. See if you, or someone on your behalf, can negotiate a close to your account to stop the interest. I am not sure it's possible but it's a try. Stop using credit cards. If you can't outright buy it, you can't afford it. I now live on cash only. It teaches me to be more frugal and be financially wise. Comment before mine is another money hungry jerk. Ignore it. Move forward to straighten your life out and pray for help to make the best financial decisions you can.
If they say they aren't going to then there is nothing you can do. They do not have to help you. Have you been a long time customer? That can help at times. I'm sorry you're having a difficult time, but if Capital One won't budge you may be SOL.
harassment
In February of 2007, I purchase a vehicle from Capital One Auto Finance. My payments was due on the 25th of each month before my due date I would recieve Harassing phone calls two weeks prior to my due date for payment on this car. I was told be a repersentive that I was place on a call register for payment on this vehicle and that they didn't have a way to cancel me off this register. How its 2010 in my financing is not what it has been I talk to a repersentive in the repo dept and told them I would like to volunteer to return this vehicle to them I was told I could apply for the hardship program if the vehicle was 60 days late and that they would send me an application to apply. Since then I have recieved harassing phone calls at lease 3-4 times a day from the same dept that said they would help in this matter. This is very disturbing and annoying to have someone say that they will help and still have their dept continue to harass you in the precess. I feel that Capital One have a very unhealth business practice to the consumer in the matter of doing business with them and this practice sould stop.
I think with the eocomy the way it is today companies are taking full average of harassing consumer out of their purchases. I believe that the consumer have a right to be protected by companies who have bad business practices and should have someone to repersent the consumer against these companies. If they were made to appear in front of congress to answer these harassing phone calls then maybe the bad business practices would stop. All over the United States people are being harass by companies for their consumer products and theirs no one to stop the practices these companies oppose on their customer. They have a "Do not call" policy in place for soliciters, why not have one for the auto loan industry make sense. We as consumer should have protected rights against companies who used this type of practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
i realy want to take a minute to let you kknow about rights----- you say is harrasment but is really not, reason why cuz under the fdcpa which is what prevent unfair practices there is a part that stated that creditors can contact a debtor one ime per day, reaguardless of calls, what is really important is the contact, if a creditor call you 10 or 11 times but only speak with ou once is under the law
calls 8-9 times a day
Dear Capital One, I have asked numorous times to quit calling me every day! I will not answer the phone! I have no job! Car, House-which was foreclosed on due to the death of my Husband. I dO NOT WORK! I have nothing! Not even a bank account! I am tired of being harrassed every day! and I'm tired of all the foreigners taking us Americans jobs! When you call I can't even understand You foreigners! So, don't call! You won't get any money out of me because I have none! I can't help the situation I am in! That was uncontolable! You don't care about the consumer at all! I will never get a loan thru you again in life!You have made me mad, angy, hostile and I'm not a hostile person! You have harrassed me for over a year! So, please give it a rest! You can't squeeze blood out of a turnip! Can u understand that? I am asking you again quit calling me---Peggy Palazzola! If, you do not quit calling me, I will take futher action even, if that means getting a Lawyer!
I'm sorry to hear that you are currently not on a job, I hope the situation solves soon. I previously worked in Collections in Capital One and have the reason why you keep receiving calls, but you will not like it... Capital One has an automatic dialer system in-place, it has a registry of all customers that are past due on their account, and only that; no notes of why the account is behind or that the customer is unable to pay the loan amount because of X reason... Just the phone numbers. The system dials your number and then connects an agent. Now the part of the jobs... I am American, born in Kansas, and the entire team that works in US soil for Capital One is American. However the pay per hour is too high here, so they outsource the rest of the customer service team to other countries. I worked in one of those centers in Central America and I have to say, every single member of that team was either native English speaker or had a perfect English speech. So the problem of communication has to be on your side. So no one is taking jobs to the Americans, we just charge too much for the job ;) BTW, you can always fill a C&D in a court so that Capital One can no longer contact you over the phone. But keep in mind that you still need to pay the car because you made the loan.
Capital One Reviews 0
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About Capital One
Capital One's mission is to help people succeed by providing innovative financial solutions and exceptional customer service. The company offers a variety of credit cards, including cash back, travel rewards, and business cards, as well as personal and business loans, auto loans, and home loans. Additionally, Capital One provides online banking services, mobile banking apps, and investment products.
One of the key features of Capital One's products and services is their focus on simplicity and transparency. The company strives to make banking easy and accessible for everyone, with clear terms and conditions and no hidden fees. Capital One also offers a range of tools and resources to help customers manage their finances, including budgeting tools, credit monitoring, and financial education resources.
In addition to its commitment to customer service, Capital One is also known for its innovative use of technology. The company has invested heavily in digital banking solutions, including mobile apps and online banking platforms, to make banking more convenient and accessible for customers. Capital One has also been a leader in using data analytics and machine learning to improve its products and services, providing personalized recommendations and insights to help customers make better financial decisions.
Overall, Capital One is a trusted and reliable financial services provider that offers a wide range of products and services to meet the needs of consumers, small businesses, and commercial clients. With its focus on simplicity, transparency, and innovation, Capital One is well-positioned to continue to grow and succeed in the years ahead.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:
- Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
- Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
- Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
- Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
- Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
- Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.
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Overview of Capital One complaint handling
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Capital One Contacts
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Capital One phone numbers+1 (800) 481-3239+1 (800) 481-3239Click up if you have successfully reached Capital One by calling +1 (800) 481-3239 phone number 5 5 users reported that they have successfully reached Capital One by calling +1 (800) 481-3239 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number 4 4 users reported that they have UNsuccessfully reached Capital One by calling +1 (800) 481-3239 phone number11%Confidence scoreUSA and Canada+1 (877) 383-4802+1 (877) 383-4802Click up if you have successfully reached Capital One by calling +1 (877) 383-4802 phone number 1 1 users reported that they have successfully reached Capital One by calling +1 (877) 383-4802 phone number Click down if you have unsuccessfully reached Capital One by calling +1 (877) 383-4802 phone number 50 50 users reported that they have UNsuccessfully reached Capital One by calling +1 (877) 383-4802 phone numberGeneral Customer Service+1 (800) 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Capital One emailscapitalone@capitalone.com100%Confidence score: 100%Supportdavid.musial@capitalone.com94%Confidence score: 94%julia.greco@capitalone.com94%Confidence score: 94%caroline.finnell@capitalone.com94%Confidence score: 94%fabrice.guillaume@capitalone.com94%Confidence score: 94%Managementdamon.reed@capitalone.com94%Confidence score: 94%Executivekevin.michel@capitalone.com94%Confidence score: 94%james.partridge@capitalone.com94%Confidence score: 94%Executive
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Capital One address15000 Capital One Dr., Richmond, Virginia, VA23238, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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On approximately October 7, 2020, I received an email from my credit issuer, Capital One, informing me that my card hadRecent comments about Capital One company
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Far as I'm concerned, Capital One Canada is a rip-off company big time. I got one of those pre-approved forms, went online filled it out. Capital One Gold card on the site said 19.85 annual interest rate. My statements show 25.9%.
Calling I was told that this was until November 2009. Way I see they are misleading, misrepresenting, and false advertising to the public on their site and what they get away with it?
Typical of big corporation scamming everyday hard working people just because they can. RIP-OFF RIP-OFF RIP-OFF
Call and ask to speak to escalations, if you are eligible for a decreased apr then they are the only ones able to help you.