Caribbean Airlines
Reviews and Complaints

I brought a case of wine in Jamaica and a brand new suit case. When i checked my suitcase in Jamaica I requested for fragile tags which they provided. When i retained my suitcase the wheel was broken off my luggage and the one of the wine bottles was broken damaging some of the other clothing items in the luggage which had pieces of glass splinters in them and wet from the broken bottle of wine. I am trying to add individual pictures or video slide but its not allowing me.

Hi my name is Alicia Wright my booking number is ([protected]) my aircraft 738 my flight number is BW36. Boarding time 16:20 am in the morning. My stuff was stolen in jamaica through Caribbean employees. My ring cause me $1600 dollars. My cologne cause me $100 dollars. My kids underwear cause $6. I took off my ring because I had on the ring my grandmother gave me befor she pass away so I put my wedding ring in my suitcase, in my ring box and its gone. They put my dirty clothes with my clean clothes. My mother was traveling with me and things that's supposed to be in her suitcase ended up in my suitcase. And things that supposed to be in mine. I don't know what kind of things is going on. You can get back to me at. ms.[protected]@gmail.com or you can reach me at [protected]. I had two pictures one is the receipt for my wedding ring and the other is the seal envelope that they torn and I don't know if the took any pictures of of the stuff that was in.

GREAT disappointment in Caribbean airline. My son traveled on airline father's Day from ft Lauderdale to Jamaican as a unaccompanied miner this mean I pay for help. On arrival in Jamaica my son father was told his son was not allowed to bring under wear and bra for female family members but they will allow him. So sad to say item was missing from his check on suit case. Item taking was deodorants, sprays from bath and body, bath soap, victory secret under etc..on top off all they offer him a can soda that's it. This is my first and lost time using them.

To whom it may concern. This is to inform you that my husbandgabriel miller and I were on b11 flight from montego bay to jfk on june 25 due to arrive approx. 10:15 pm. The plane did not leave as schedule causing delay in landing at jfk. They had to land in new jersey sat there for a long time, then when we finally got to jfk it was approx. 1: 08 am monday morning. We sat there in the plane could not get off because there was passengers boarding another another plane. Passengers were upset babies were screaming. This was very upseting because we had to go to work. We did not get home until 4:30 am. It costs us $80.00 to get to the bronx by cab because the person who should pick us up had to leave. We were not given an explanation why all this happen which I found to be very un-professional. I know the rules and should be compensated for all this agrevation. Ticket#[protected]

I, Dawnn Lewis (conf# W4XZO9) & my mother Joyce Lewis (conf# W8VIVD), on June 14. 2017, were scheduled to fly from Miami to Guyana on flgt 483. Our inbound flights into Miami was delayed, causing us to miss the Caribbean Airline connection. The tkt agent said she could rebook us on flgt 481 out of Ft Lauderdale at 6:30pm that evening, overnight in Pt of Spain, then connect to flgt 601 leavig at 6:10am arriving in Georgetown approx 7:30 am, but there would be $150.00 charge per tkt to do that. I paid the fee on my American Express card. We got a car to Ft Lauderdale and checked in, more than 2 hrs prior to departure. At approx 7:30pm we were informed that the flgt will likely e cancelled due to a mechanical problem, but asked to be patient while the technicians attempted to repair the issue, allowing the flgt to still depart. We finally got an update around 11pm that the flgt is definitely cancelled! We'd been sitting there for more than 7 hrs; then had to wait an additional hour while they retrieved our bags from the plane! The ticket agent, then booked us on a flgt leaving Miami the next day (June 15) to get us to Guyana - the same itinerary we had the previous day! We were given a voucher for a hotel room, then had to go to the additional expense of hiring another car to drive us back to Miami. At this point, and after an extremely frustrating and inconvenient experience, having had to spend what ended up to be unnecessary monies, for a flight that was cancelled - all due to no fault of my own, I am requesting that you immediately refund the amount of $299.48 to my American Express card. They will also be contacting you regarding this matter. If needed, I may be reached by email: [protected]@gmail.com.

I appreciate your immediate attention and resolution to this matter.
Dawnn Lewis

To whom it may concern at Caribbean Airlines,
Please note that to my astonishment i opened my checked luggage upon arriving at my hotel after arriving june 26 2017 in Port of Spain from a connecting flight in antigua and barbuda port of origin Kingston, a khaki male shorts in my bag. This is of serious concern as there could have been punitive measures taken against me if this was something illegal and customs searched me. How would i explain something i never knew about? Would the customs officer believe me? This is totally unaaceptable and i need it to be addressed

To whom it may concern,

I Vincent brijnath is trying to claim damages from my luggage.

I traveled to Georgetown Guyana on the 9th of june and return on the 17th of june to jfk N.Y. unfortunately 2 of my luggage did not make it on the plane, I had pershables in my luggage along with my clothing, I did not receive my luggage until 21st of june, unfortunately all my perishables was spoilt and it soiled all of my clothing, it was so bad I had to throw away my clothing because of the stinch. I tried calling many times to the airline in Trinidad and no one can give me a straight answer of how to claim my damage items. I would appreciate it very much if some one can get in touch with me in regards of this matter at hand.

my information is

Vincent Brijnath
459 Hillside ave
Hartford Ct 06106
my phone number is
[protected]
email is
[protected]@gmail.com

Looking forward to hearing from you soon.

sincerely
Vincent Brijnath.

Yes sir/madom
My name is loleta s wheel chair bound with other medical conditions on flight from ft lauderdale [protected] to kingston jamaica my flight was delay for more than 4hrs no prosper announcements was made letting me know what was going on to let me prepare my self for me providing a meal or a bottles of water this is outrageous the way I was treated my b/s had dropped I got lighted etc other passengers vomit baby on board something needed to be done thank you sincerely [protected]@gmail stewart

On the 21st of June I travelled to Port-of-
Spain from New York. I checked in my Guess white suitcase with no damages, upon arrival at Piarco Imternational Airport, my luggage was brought to me with a hole; about 1 inch in diameter, and 5 inches of grazing along the face of the suitcase. My luggage is a brand and cost USD $200.00 I'm very disappointed in the handling of my belongings, I do hope that CAL can replace my luggage or reimburse me for the damages incurred.

It seems like there is no change in action flight cancelled we got an update more than 1 hour ago. Seeing CSR laugh and nothing being said to customers.

The supervisor alone seem to be organizing wheel chair while every one chats away.

Poor Service things happen but there was increased customer service to keep customer for future.
Terrible experience

On the 9th of June I called your miles office to book a round trip using my miles for both my husband and I. I booked the return first and then called back to book the departure. However when I called back the departure ticket was no longer available. As a result I asked for my husband's ticket to be canceled due to his conflicting work schedule. The customer service assistant obliged and then informed me there would be a 100 us fee attached. I then informed her that the first customer service rep who dealt with me told me I had up to 24 hrs to make changes without incurring any additional fees. However she spoke to the manager and said that they would waive the fee due to incorrect information I received. On this second call I booked my departure flight paid my taxes for all flights and received my electronic ticket via email. Four hours later I received a call from the miles department stating that I was required to pay an additional 50 us fee for expedited costs. I informed the csr that this was never mentioned not once to me during the entire transaction that took place during the day and that this was very unfair. She told me she would speak to her manager. Fifteen minutes later the csr who dealt with me initially called in a demanding tone giving me two options. She told me I have two options either a full refund or pay the 50 us. I expressed to her how unfair this was and she said she forgot to tell me and that my ticket was placed on hold until I pay the 50 us. I then asked to speak to a supervisor and she said that none was in her office. She then told me that they already waived one fee for me so how could I expect to get another reduction. I told her that i never expected any waiver from your company. I have been travellune with your company for the past six years and to insinuate that I am some type of con artist looking for freebies is very repulsive and unfair. I also proceeded to tell her that the company needs some serious customer service training and as a company being in existence for so long they should be aware that they must honor the initial price given to the customer. I gave her this example. If I go to a stationary store and purchase a pencil priced at $2.00, the store owner cannot call me back and say that the pencil I bought was in fact $5.00 and you will be considered a theif until to you pay the difference. She told me hold on and then came back on the phone and said don't bother with the fee and that it will be placed on my file. I was like what! Then she said the same
supervisor who was not in office told her to waiver the fee AGAIN! No apology was given and she sounded very upset. I am so disgusted by what happened today. Your company need to train their staff to put customers first even if they don't feel like it.

I flew back from Montego Bay to JFK on June 4th, and I was told I needed to put on a jacket in order to board my flight. I obliged and when I was boarding the flight, someone dressed in a t-shirt and jeans took my passport, frisked me, and another took all of my items from my bag and search it. I had already went through with this at security, so why again? I was made to feel like a criminal and held up the boarding line for no reason. Also, there were numerous people on the flight with sleeveless shirts. Why was I singled out?
I expect compensation for this mistreatment.

On Saturday May 13th. 2017. flight BW 551 from JFK New York to POS Trinidad one of my luggage was misplace by Caribbean Airlines. It arrived in Trinidad on Sunday May 14th. I picked up the luggage on Monday May 15th and realized some of my items were missing. Some of the missing items were two pairs of shoes, (to the value of $300), my medication Nfedipine ER 60mg ($200) and my bevel shaving set ($80). Please look into this matter as I am requesting reimbursement for these items. I have attached a copy of the luggage tag for your reference.

On 11th April I purchased four tickets for my family and I to travel the 06th May 2017 and return on the 25th June 2017 to POS/YYZ/POS. One ticket was purchased for US $515.23 while the other three tickets were purchased with the use of 90, 000 miles which I also had to pay taxes which amounted to US $323.94.

Due to unforeseen circumstances, we were not able to make our stipulated flight, I called to Caribbean Airlines and to Caribbean Airlines Miles Department on the day before and explained the situation. I was told that we would be able to get on the next flight on that same day and that the tickets which I had purchased with the miles had been adjustment for the next flight and the tickets which was purchased with cash that I would needed to pay the date change/time change when I arrived to the airport for the next flight which I agreed to.

My family and I have been greatly inconvenienced upon arriving to the airport for the flight only to be told that since we did not make our previous flight that we were not able to travel since their system was not showing any changes and that I needed to contact Caribbean Miles which I did, only to be told that because we missed our flight our three return flights which was purchased with our miles have also been cancelled and that we had lost our 90, 000 miles and also our taxes which was paid on those three flight of US $323.94.

For us to be able to get to where we needed to be we now had to purchase three new return tickets and the ticket which was previously purchased with cash we needed to pay the date change/time change which now costed us a total of TT $17, 609.

I find it absurd that some of the people working at Caribbean Airlines do not perform the jobs which they should, had it been done the changes would have been noted in their system. I would like that Caribbean Airlines take responsibility for their error and refund and compensate me my TT $17, 609 and for my family's inconvenience.

Please note that in reference to my email sent to you I have not had a response from Caribbean Airlines.
I was greatly inconvenienced since I had booked my flight two months in advance and Caribbean Airlines cancelled my flight. I should be recompensed for their act.
Instead, I was advised that my credit card would be refunded within six to eight weeks. This is unacceptable.
Failure to credit my card in full for $295.90 I will seek legal advice for abuse of the elderly.
Thank You
Veronica M Forde

My name is Kadian Rochester I travelled with this airline for the first time in November of 2016 from mbj to jfk . The experience was not a good one . My flight was November 24 to 30 I checked in and my boarding pass was stamped ssss it was then handed to a security who excorted me to a room where I was told to removed my shoes and my shoe, hand bag, carry on, and jacket was swab after leaving that room I was called out at the gate again and taken to another room where I was again searched . Now this is rediculous what could I have taken up from where the security left me to the gate that was illegal ? I felt like a criminal the incident left me terrefied and displeased . I made several attempts to contact the airline since but no luck . For this experience I am requesting some for of compensation because when I made queries at the airport I was told it came directly from the airline who they should check . I am a cop but I do not expect to be treated differently but I do not appreciate what happened I felt very violated and will be speaking to my lawyer about it .

Hi my name is Kim Addessio I called today as I have a reservation leaving June 7th out of JFK to Montego Bay.
I was inquiring about upgrading my seats as I have been dealing with bad anxiety and felt maybe I would need more room to not feel so closterfobic also I have a very bad knee.
The customer service rep basically laughed and said you want to change your seat because u have anxiety I said yes. He proceeded to think it was funny.
Anxiety is a very serious medical condition if you didn't know that.
I booked this trip with Wendy through cheap Caribbean where she said your airline was A+.
Well I don't feel that way and called her requesting an airline switch.
She told me to write this complaint in hope that someone would help me with my request as she speaks very highly of the airline.
So I said I would give it a try.
Can someone please call or email me
[protected] or kim.[protected]@yahoo.com

On March 31st, 2017 I made a reservation through Justfly.com leaving from Fll to Piarco. My schedule dates were leaving May 25 at 6:35 P:M, arrival into P.O.S at 10:30 P:M return date June 7 at at 12:35P:M arrival into FLL at 4:35 P:M . My reservation was made two months in advance.
However, on April 25 I received an email from Justfly letting me know that Caribbean Airlines made a change to my itinenary for reservation #[protected] and I was to contact them as soon as possible at [protected] to discuss the change and to confirm new flight options.
After calling, and spending two hours on the phone with them the option was, I was going to be coming back in Miami instead of Fll, this was not feasible for me. I expressed this to them at my age and the cost getting from Miami to Fort Lauderdale.
The final decision was that I would be refunded my money. At first they started an offer of $255.00 as I would not be refunded the Csa Travel Protection and the seat reservation. I declined that offer as I paid $295.90 for the package and I wanted the entire amount refunded. Another offer of $274.00 was offered. I was adamant I wanted my full amount or I was going to take this matter further. Finally I was advised that the full amount would be refunded and it will take 6-8 weeks.
I realized that I am the victim, I did not cancel my flight with Caribbean Airlines, they sold my seat and could not accomodate me. why should I wait for two months for my account to be credited.
Please check your records and the information that I have provided will substantiate my claim.
Thank you for looking into this matter. I hope we will have an amicable resolution.
Sincerly,
Veronica M. Forde
8901 Sunrise Lakes Blvd., # 104
Sunrise, Fl 33322

I arrived at 9:10pm when my flight was at 9:35pm, only because my grandma was sick from something she ate or too much time in the sun which caused her to be nauseous and sickly. I couldn't leave her and my ill-manly father as well home, whiles I come in and check-in .. also because I am pregnant and cannot carry heavy luggage all by myself.

The lady at the front desk in Tobago where the Trinidad Check-IN's desk is (Monday April 24th and 9:10pm on the right side of the desk, didn't get her name but y'all can check the cameras for that to see who I was speaking with) had said "are you aware that you're late for your check-in" and I said "yes but I have a reason why". She didn't ask further on and inquired on my reason and then said "because we're late for check-in, they gave away our seats at 9:00pm and the plane has left, so you're on standby till 11pm" with a bold face and no eye-contact whatsoever, looking sideways.

I am a woman of character and I deserve respect like any customer for a customer representative of an airport to at least look into my eyes or face when she is talking to me, and to be kind with her responses; not with attitude.

I kindly would like a reason why the airport decided to give away my seats away, and didn't have the decency to call on.

To contact me further to discuss this matter you could contact me at [protected]@hotmail.com . My name is Cassidee Ramrattan-Maharaj.

Thank you.

My husband was searched three times and taken into a closed room and searched as if he was carrying illegal drugs back to the states and we do not even partake in such activity! I am a registered nurse and we are law abiding citizens! First time flying on this airline and will be our last! Horrible experience seeing my husband taken by security in front of an airport full of people as if he did something wrong.