Caribbean Airlines
Reviews and Complaints

On the 4/5/23 I returned to Piarco International Airport on flight #BW1531 after carrying out my work duties @ Tobago. Upon receiving my baggage around 7:20pm I noticed baggage tag# BW318577 with one side of the rolling wheels broken off and missing, one side of the box lock missing and the box opened. All the materials and equipment inside the box was retrieved.
A Property Irregularity Report was made.
I can be contacted at Cell# 329-0855

After trying to get through to Caribbean Airlines for over 3 weeks, they refuse to accept my instructions to change my ticket after they sent me a new confirmation number on 2/5/2023. They gave me conflicting information and now I have lost my ticket.

I have proof of the email but would not post for privacy purposes.

My new reference number is 33HIHK.

I was on a flight to Ontario from port of Spain, two weeks ago. On the flight to and return trip from, I was completely speechless by the attitude and treatment given to my family by one of your cabin crew. The cabin crew member was kind, humble, and very attentive. Since I was travelling with my elderly grand parents I was very grateful for this. This member of staff should receive a promotion or at least be recommended for one. He is one employee that I can confirm is adding value to the Caribbean airline company! His name was D. Samlal, he was very professional and an exemplar of an employee. If all your cabin crew could learn from his manners and actions, I have no doubt you will be able to snatch more travelers from other airlines! Because of this most positive experience I had with him, I will continue to fly Caribbean airlines and not hesitate to recommend the company to other travelers!

Passenger : Martin Hyacinth (ADT)

Booking ref : 2VFIT4

Ticket number : 106 [protected]

On April 26th, 2023, a family member and I (Desrene Martin) had our flight booked for Jamaica to depart from Kennedy Intl Airport at 3:30 p.m. The initial time for the flight was 1:00 p.m, but was changed to 3:30 p.m. I (Hyacinth Martin) left my home via a licensed taxi at 8:00 a.m. to avoid the airport "hassel." I had requested a wheelchair (because of my lower and upper extremities health issues); however, it is the taxi driver who had to go inside the airport to locate a person to assist me. (this individual was a great representative for your organization). One this individual wheeled me to an area in th ariport (locked the wheelchair), put my luggage in a safe place, the individual left. I remained in the wheelchiar for approximately 2 1/2 hours without anyone checking on me. When I became thirsty, I called a passerby (airport employee) and asked this individual to how I could get some water. After a very long wait, without the water, an employee of Caribbean Airlines

came to me, and informed me that the flight was cancelled. Why was there no announcement (verbal) or visual made? What if I did not ask for the water, when would I be told that the flight was cancelled? I suppose a supervisory person asked "if I had a family member who could come and get me" My answer was no (I had paid $100 US to a taxi to transport me to the airport).

Eventually, the individual (Desrene Martin) who was to travel with me, arrrived and the driver who took her to the airport, brought me home.

I am requesting refund for my $100.00 which was paid to the taxi driver. To whom should I send the receipt of my payment?

As the saying goes, "things happen" but this was not a good experience for a first time flyer of this carrier..

Hyacinth Martinn, PhD

I am write to complain about my refund situation. I have call the I have called the airline and got no responses. My husband brought two tickets for jamica but he passed on oct 30 2022. I sent in the death certificate and still no check. My name is judyann williams. My husbands name is ronney williams. Please can some one help me. My email — [protected]@yahoo.com

Phone number — [protected]. Thank you

I am not sure how long it take Caribbean Airline to dispute damages to customer property. Can you please give a courtesy follow up regarding claim number [protected], I send an emailed on March and April I am still waiting for a reply back from Caribbean Airlines. This claimed was open since December of 2022.

Leanna Balkaran-Parmashwar Customer Experience Department was handling my claim with all my information. I emailed Leanna March and April still waiting on a response from Caribbean Airline.

Can someone please follow up on this claim, I will appreciate your help.

Thanks you

Nicole

My April 2020 trip was canceled due to the pandemic. I was offered a voucher for a year. I rebooked my trip, but the dates were changed by your airline. I have called many times and was then offered a refund due to the changed in date by Caribbean Airlines. I'm yet to receive that refund as of April 2023 after many attempts on the phone. I have waited long enough for my refund. Please send me any information that would be helpful to me.

My 13year old son booked with bw600 Trinidad i paid for the services ,of and unaccompanied minor.which I could say I never fully received .His sister and him was to met up on the flight as she came on a connected flight from Guyana to Trinidad then Canada the final destination for both . The flight was canceled for 1am the next day no one ever came and instructed me of same as I only found out from a friend. We then the enquired about his sister who because of no supervision was left upstairs by her self. the whole flight came down she was left sitting by her self upstairs although once again we paid for the service of unaccompanied minor ,( so disappointed ) now traveling business class they were send to hilton for the night till the time of the flight , only to realize the taxi dropped off 2 children no supervision, the hotel had no booking for these 2 minors as the rest of passengers had so they were left in the lobby unattended, thank God they called me and their Grand mother and I rush down to Hilton to check on them , where he had to call the airport to enquire and have d of informthem book them once again no adult so I woulsupervision accompanied them . They finally got a room was never informed what time the taxi will be back for them so I informed the hotel to call them when ever the taxi arrived . Ok so now 11.15pm at night the hotel front desk called that the driver is waiting , they rushed down to realize all others left leaving once again 2 minors behind at the hotel to come in a taxi alone . Now it all didn't end there as they made it on bw 3600 the flight and we thought it was all good . Our young children travel to a new country first time was never accompanied by the airhostess to check out , these 2 minors had to do all the filing for there self, pull their own bag which they could find and were the only 2 persons left behind in baggage as my son's sister couldn't find her bag at first , then they had to go through immigration by their self, my son called me and I called his father who if I didn't call would not have know where is children were as all other passengers came out way before them . I am highly disappointed and to top it off there were 2 very rude staff in Trinidad both females

My flight was delayed by one day returning to the United States from Guyana on April 1st.

I need an reimbursement for the double fair I had to pay to go to the airport.

My drive to the airport was over four hours, before I was informed about the delay, I was almost there.

I had to drive all the way back home and paid a second fee to come back to the airport the following day. My reimbursement amount is one hundred and fifty US dollars.

Please respond soon to my email at ([protected]@yahoo.com)

My name is Mahindra Singh and I booked my flight on December 13, 2022 to Guyana. My flight BW 601 was scheduled to depart on March 22, 2023, arriving Port-of Spain , TT on March 23, 2023, then depart at 6:30am, arriving Georgetown 7:30am.

My plans was to travel to TT from Guyana on March 28 and returning to Guyana March 30.

Travel from Guyana to Toronto on April 1.

The complaint I have :

(i) The first leg of my flight on March 22 was re-scheduled and depart TT to Georgetown on March 23 at 4:35pm. I arrived in Port-of Spain 4:30am. I was in transit in TT for 12 hrs not to mention that I was at Toronto airport at 7:00pm on March 22.

I arrived in Georgetown on March 23 at approximately 5:35pm, arrived at my siblings home at 8:30pm. Due to the fatigue, I had to cancel my trip to TT. In conclusion, the reasons I booked my ticket in Dec 2022 was to include the TT trip. I am not happy with what transpire. Thanks, Mahindra Singh

Good Afternoon,

My name is Gaitree Sukhlall on March 27th my Significant other Loknauth Lakhram travel to Guyana we were to return April 1st to New York. When we got to the airport to check in I got an email stating our flight is cancelled until April 2 I had no where to stay had to go back with a taxi to Berbice stay in a hotel. This cause financial hardships and extreme inconvenience I would like a resolution in regards to being compensated for the additional cost of loss. All my food items that we were bring back to the US was spoiled. Please see the itemized below of our total list expenses

200 US HOTEL

50 US FOOD

360 US FOOD TO BRING BACK

TOTAL IS 510 US

Please assist in this matter at your earliest convenience.

Thank you IN advance

I'm filing this complaint to be reimbursed for my extra expenses due to Caribbean airlines delay and cancellations. My original flight was schedule for Friday, March 10th, booking referenced # 3W2QUG. I hired a taxi to take me to the airport, then we found out about the cancellation. I was told to come back the next day, as I'm heading to the airport, that flight was cancelled as well.

Please see my receipt below from the company I used. Please contact me at the earliest conveince to resolve this matter.

Claim Ref: [protected], Ref:PO.NO:577/23

I have submitted a claim for Transportation/Taxi fee for a flight disruption on Jan 7th, from Georgetown Guyana. I received an email on Feb 16th, 2023 from the Customer Experience Department that I was approved for the transportation expenses. My claim was adjusted, not matching the amount of my receipt and I was advised that the payment will be a direct deposit.

On February 27th I replied to the email received asking for a clarification on the adjusted fee and confirmation on where the direct will be sent.

No one has responded. I have called the number provided in the email several times, [protected] ext. 2424. This number asked the customer to go back to the website and use the customer experience link. I completed all information here asking for an update on my claim and direct deposit and still no response from Caribbean Airlines. I have called the [protected] number and tried every option available and cannot get this issue resolved. I look forward to your reply and a resolution to my issue.

I purchased a flight on Caribbean Airlines from POS to JFK leaving Feb 23 at 12:15 am Caribbean airlines decided to change my flight to Feb 22 @ 10:30 without my consent while the original flight was still available. Caribbean Airlines fail to properly notify me stating that they called me on February 13th, which isn't accurate because the number they called (the phone number that the agent related to me, is not my phone number. because of this change in flight I missed my flight coming home which cause me a hardship of being written up at work, miss my class and had to sleep at Piarco Airport for a number of days.

I was on flight BW04 from JFk to Kingston Jamaica no one let us know that the plane was delayed we were there waiting until to board let us know that they have a problems The airline would need to be fixed and may they do not have a plan at this time which is very unacceptable because people have plans and delay cost me more money than I expected to pay for someone to pick me up from the airport I had a baby that was very grumpy and it's very very unacceptable and I will never fly with you guys ever again And also added I would also like a full Refund for my time [protected]@gmail.com

February 8 2023 MY flight was delayed until 8:20 pm and my flight # BW17. booking reference 3XB9WM and my ticket # [protected]

Upon arrival at JFK International Airport and I went to baggage claim I realize both my checked on luggage was damaged. Each had one of the wheels missing and I had to rent one of the carts to place my suitcases on.

I booked a return flight from T&T to St Vincent under the name Peter David Fletcher. However, after i received a prompt on Caribbean Airlines site indicating that my booking was incomplete and I was timed out of the system. I saw no confirmation email so I followed the prompt and booked again because the price was increasing, only to realise that I doubled booked. I called 625 7200 and they arranged a refund in 7-21working days, confirmed via email. After that I received an email at 17:32hrs indicating that i needed to complete my booking again. There must be some fault in CALs system.

My problem is why must i wait 7-21 working days to get my refund, which is incurring a 24% interest charge while I wait. The faulty system was not caused by me. Is Cal going to pay the interest incurred on my credit card? I await your response before exploring my legal options. Please note I am open to an amicable resolution.

Trincity- Trinidad : email: [protected]@gmail.com

Purchased tickets on June 14th Booked December 17th to Jan 6th

departure was Price line order ID B6112AC with west jet. Returning flight was with Caribbean airlines 4GSZIC in which got cancelled and changed to Jan 5th. This was for 3 persons. This part of the trip we paid 1905.59.

New reservation was made by Caribbean airlines for Jan 5 2023 received a confirmation dated Jan 1st FDWFSI Airline reservation code 4GSZIC (BW)

We arrive at airport to be informed by the agent he could see the reservation and seats but the electronic tickets where not sent over. He called the supervisor and they called Head Office and where told we had to purchase new tickets. We did not take a flight that day but went back to Barbados to see what could be done we where told to call price line. Price line stated they did not cancel the flight and it was on Caribbean airlines. So now I am trying to contact you to see what you can do. As you have been paid and we did not have tickets. We travel several times per year and this is the first time with Caribbean airlines . We are traveling on 12th April - 26th 2023.

Please look into this issue and trusting that this matter will be looked after. We paid in full and did not receive our return flight we have been told that Caribbean airlines has the money and tickets.

I can send you hard copies or pdf of all documents if you send me email [protected]@yahoo.com

Booked flights from Barbados to Trinidad and CAL cancelled them . We were put on an earlier flight but we were connecting from Manchester so wouldn’t make the flight. What they offered was a 2 1/2 day layover in Grenada without any compensation towards hotels , meals ect. They were very rude on the phone.We cancelled the whole holiday and will never travel with CAL again. Disgusting behaviour from a so- called professional company.

HELLO

My parents travelled from JFK TO GEO-Guyana on 31st January,2023.

They were asked to check in their hand piece by an employee.

Upon arrival in Guyana, my mom hand piece was completely search and left half open with no tag number.

Gold jewelry and US$1300 was missing from the same hand piece.

After given to royal rush around a report was made and that was it, no help from Caribbean Airlines.

I just cant understand that while being one of the most expensive airline they do not have a direct line for customers to call.