Menu
For Business Write a review File a complaint
CB Airlines and Air Travel Caribbean Airlines Service on Flight BW 601 from Toronto to Trinidad
Caribbean Airlines

Caribbean Airlines review: Service on Flight BW 601 from Toronto to Trinidad

D
Author of the review
10:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good Morning ,

I am writing about an experience I had on flight BW 601 from Toronto to Port of Spain Trinidad on May 3rd. I will begin by saying that CAL is always my first choice for flying to Trinidad I have always received the best service from everyone, HOWEVER on the night of May 3rd on the above noted flight I received the worst service ever from one of the counter staff at Pearson International. I recently suffered a stroke in early December and decided to take a vacation to relax and recover, as i was about to board the flight another passenger realized i was struggling with my bags he offered to assist me to get on the plane, so he took my carry on, just so i could have gone on the plane without struggling, all of my bags were tagged at the counter as i explained to the agent in the front counter about my stroke, as the individual that assisted me was about to board, the Agent stopped him and informed him he should not have 2 carry on pieces , he tried to explain to her he was only assisting me to get to the plane , she started to scream and called me back and started by shouting at both of us, I asked her to not shout at me and tried to explain to her why he was carrying the bag ( which contained my medication my Blood Pressure Machine and Diabetic tester and other things which i needed to have on the plane ,she then SCREAMED at me and asked me to move to the side and informed me i had to pay $150.00 CASH ONLY, for the bag that weighed less that 15 lbs. Please note that she pulled aside other passengers, who had more than one carry on however they were given the opportunity to condense their 2 bags into one and not charged the $150 , I can state this, as I asked them when they came on the plane. I was terribly humiliated by this experience as everyone that was waiting to board the flight saw and heard the entire ordeal and were pretty surprised by the behavior of the agent. As I boarded the plane, the stewardess greeted me as always in a very professional manner but realized i was visibly upset and inquired as to what was wrong with me, i explained to them what happened and they all apologized to me on behalf of CAL. I am not sure what can be done about this as i did not get the name of the agent. The experience left me with the question as to if I would use Caribbean Airlines again as it is something I will never forget it left me very shaken up to the point that I was not able to sleep on the flight which is something i always did on the night flights.

I look forward to hearing from you on this issue.

Yours Respectfully ,

Dianne Brewster

Desired outcome: I leave this up to your discretion.

Confidential Information Hidden: This section contains confidential information visible to verified Caribbean Airlines representatives only. If you are affiliated with Caribbean Airlines, please claim your business to access these details.

Jun 07, 2024 3:06 pm EDT
Caribbean Airlines customer support contacts
Address

Iere House, Golden Grove Road, Piarco, TT

File a complaint Write a review
Dear Valued Customer,

We acknowledge receipt of your complaint posted on this site. Please accept our apologies for the inconvenience caused on this occasion.

In order to address your concerns, we invite you to submit your complaint via our website:

https://www.caribbean-airlines.com/#/contact-directory/customer-relations

We appreciate you choosing Caribbean Airlines and thank you for your patience.

Sincerely,

Customer Experience Team

Caribbean Airlines Limited
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Caribbean Airlines reviews & complaints

Caribbean Airlines - terrible customer service at jfk counter 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - articles stolen from luggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - ruined my wedding 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Caribbean Airlines - raw fish juice leaked on my luggage in cargo hold
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Caribbean Airlines - Direct flight issue. Return from Georgetown Guyana to YYZ Toronto. Jan 1st 2022
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Caribbean Airlines - Suitcase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Caribbean Airlines Contacts

  2. Caribbean Airlines phone numbers
    +1 (800) 744-2225
    +1 (800) 744-2225
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 1 1 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number
    United States & Canada
    +1 (800) 523-5585
    +1 (800) 523-5585
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 523-5585 phone number
    Other countires
    +44 207 644 8845
    +44 207 644 8845
    Click up if you have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +44 207 644 8845 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +44 207 644 8845 phone number
    United Kingdom
    +1 (800) 744-2225
    +1 (800) 744-2225
    Click up if you have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (800) 744-2225 phone number
    Guyana (International calls)
    800 29737
    800 29737
    Click up if you have successfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling 800 29737 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling 800 29737 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling 800 29737 phone number
    Havana, Cuba (Local calls)
    +599 97 889 959
    +599 97 889 959
    Click up if you have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +599 97 889 959 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +599 97 889 959 phone number
    Curacao
    +1 (345) 769-4071
    +1 (345) 769-4071
    Click up if you have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (345) 769-4071 phone number
    Grand Cayman
    +1 (833) 522-4762
    +1 (833) 522-4762
    Click up if you have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (833) 522-4762 phone number
    Dominica
    + 58 212 762 0231
    + 58 212 762 0231
    Click up if you have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling + 58 212 762 0231 phone number
    Caracas
    +1 (868) 625-7200
    +1 (868) 625-7200
    Click up if you have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have successfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number Click down if you have unsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number 0 0 users reported that they have UNsuccessfully reached Caribbean Airlines by calling +1 (868) 625-7200 phone number
    Trinidad & Tobago and Suriname
    More phone numbers
  3. Caribbean Airlines emails
  4. Caribbean Airlines address
    Iere House, Golden Grove Road, Piarco, Trinidad and Tobago
  5. Caribbean Airlines social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Caribbean Airlines contacts