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Caribbean Airlines has ruined my wedding. On June 30th, 2009, as I was going to pay the remainder of the balanced owed on my wedding party's tickets, Caribbean Airlines denied that my reservation for $397.10 per person traveling August 13th through the 18th exist. Despite the fact that I made a deposit of $1058.00 dollars toward the ticket reservations on March 28th. My wedding is on August 16th 2009. The groom's whole family along with my bridesmaids were booked on Caribbean airlines flying out on August 13th returning August 18th for a fare 397.10. we made the initial deposit as requested on March 28, 2009 at their JFK branch with no problem and we were assured that our reservation was locked in. On June 30th we went to their JFK branch to pay the balance and they tell us that we are not reserved on the plane for the fare of 397.10 but at the fare of 491.00 and if we want to be on the flight we have to pay an extra $1100 for our group to travel. We made a complaint to the Better Business Bureau and we are also per suing legal action if they do not honor their agreement. According to the BBB they have a history of complaints re: Caribbean airlines stiffing people at the last minute. This cannot continue please help us! Basically they made a mistake but now instead of rectifying they are making it worst by giving us the run around and lying to us on every level. Not to mention the callous attitude of there middle management.
The complaint has been investigated and resolved to the customer's satisfaction.
I travel on the 25th of december 2017.from jfk to guyana an checked in 2 bags but received only one . Calling all over an no one seems to find it nor my name .I need my dame bag .I have important things in it .Mohammed khaleque.
I would like to submit a claim for baggage that was left behind. Please let me know what I have to do.
Thank you.
My name is Edgar Bennett
My suitcase was damaged when I retrieved it from the Baggage tray at Kingston after taking your BW 36 flight on 26 July 2018 from Fort Lauderdale.
It was not damaged when I checked it on at Fort Lauderdale.
Kindly requesting a replacement.
My contact information is:
Tel: [protected]/ bennett_edgar@yahoo.com)
Good morning I travel from GEO to POS on October 26 flight BW 527 My Bag tag #is BW 877066 GEO/POS bag type BKXXX . My bag was torn to the side items are missing and others are damage in the said bag.
Items missing are
4 paintings in cone
1 bottle 25 year rum
1 15 year rum burst
I pepper
and cloth danage due spill.
Hello,
I left POS on Aug 3, 2017 to FLL on flight BW 480 and items have gone missing.
The items I am missing from my bag are the following:
Wristlet- 40.00
Earrings- 10.00
Watch- 150.00
Oil of Olay face lotion- 10.00
Face wash- 50.00
Please resolve this issue and contact me at [protected]
M. Evans
I travel with caribbean airline from kingston to port of spain (piarco airport) and when i claim my suitcase the back at the bottom of my suitcase is broken, it cant stand on its own any more there is no balance to hold it
This type of Discrimination needs to be addressed. Caribbean Airline employees should not be allowed to deny paying passengers their right to use amenities that their ticket is graded for because they are Jamaican or of a Rastafarian Culture. This passenger is an International Performing artist, who has travelled all 7 continents, who has an impeccable reputation, superb showmanship.
On Friday 29th March 2019 Mr Dwight M Duncan travelled from Kingston to Grenada on a B/Class ticket. this flight went through Trinidad POS where the passengers travelling to Grenada had to change to a smaller flight. The connecting flight was delayed for 3 hours. Mr Duncan was denied the use of the B/class lounge in the Trinidad airport
Discriminated against by flight attendant names "Brandon" and "Chelsea" and accosted by several other crew members including someone who claimed to the the Captain named "Hussian". Have filed a formal complaint and will be seeking legal remedies as well.
10/4/19 Kingston to JFK Zip on front of check luggage ripped When suitcase is packed lining will break & contents spill damage or lost. Reported at airport Ref#JFKBW22478 Tag#BW359617 Please Refund $65 / Return
9/20/19 JFK to Kingston BW16 @2:10 Seat 21A About 1 hr after eating Chicken/Cheese sandwich I got severe stomach pains gripe nausea headache & weakness Went to toilet almost fainted reported to steward got hot peppermint tea On arrival@Jamaica I was so weak had to get wheelchair help Got diarrhea later at home took some medicine & slept all day
An IPad was left in one of the seats and it's in a black case. It has important informing it.
I came on flight 727 on Sunday 8December, 2019 and i left my s7edge phone in the seat pocket .I was sitting at seat f21
To whom it may concern,
We note your query submitted on this forum.
However Caribbean Airlines has its own portal for items left onboard. We kindly ask that you visit www.caribbean-airline.com/customerexperience and choose the option "Items left onboard" then submit.
Upon receipt one of our officers will be in contact with you.
Thank you for cooperation.
Caribbean Airlines Customer Experience
Ref . Caribbean Airlines Flight 0527 Mon. Dec. 23, 2019 straight flight from JFK to Guyana: (2 hr delayed flight)
Stolen: Manila envelope with smaller envelopes encasing total of $350 US AND grey mini foldable haversack
Interesting- there are over 100 online recorded unresolved cases related to poor service; half my flight made similar complaints
one of my check on suitcase was damage on flight #BW078 on the 02/02/2020 from toronto to kingston. see image attached
Contact [protected]/gshanett@yahoo.com
I would like to get onto a stand by flight this morning the 16th of August, I was given a number just like yesterday and I didn't get through with a flight out to Tobago this is sad that it's this way I I'm losing business because of this move by Caribbean airline
On behalf on trevor Johnson and Andrew Dover passenger on caribbean airline 416 flight to jamaica on the 23rd of august,2022
Mr Johnson and Mrs Dover was missing some items
They did not realize until they open the open the suitcase to give the item to people take the item for
Friday Nov 18 flightBW522 when I arrive in Trinidad receive one of my brand new suitcase was severely damage the wheel and part ot suit case missing w a big hole and on the other side or the suit is crack also
bag tag is 0106 Bw512780 I arrive at 1:20 into piarco
Upon leaving Jamaica on February 8 2023 in which my flight was delayed until boarding took place at 8:20 pm. When I arrived at JFK and went to claim my baggage I realize my suitcases was damaged( the wheels were gone) on two of my checked on luggage. My booking reference # 3XB9WM and my ticket number is [protected]. My flight # is BW17.
All forms were submitted as requested
File Nos: [protected] and # [protected]
The claims went to a Jenelle Headley and Leanna Balkaran Parmwashwar
Please advise if status of these claims
We are unable to contact these customer experience agents after several attempts
Phil Bhudri
On the 27th of September on flight BW239 departure time 1:55pm from Georgetown/ Ogle air port to Port of Spain Trinidad, My new suitcase was damaged by Caribbean airlines. Ticket:BW/ETKT 106 [protected]
Re: [#[protected]]
The reference number is been provided and all the details regarding missing luggage is also provided (bill).
l have also posted 2 letters with all the details of bills.
Kindly pls help with a solution for my matter.
I purchased a ticket to travel Oct 5 2023 and then had to postpone the trip. I was told I had to September 2024, one year, to rebook the ticket. I called today, August 28, 2024, and was told too late the ticket expired on July 31, 2024.
Where did this date come from? I have lost over 1k.