Caribbean Airlines
Reviews and Complaints

My flight was cancelled on September 07,2021 .I was travelling from TORONTO TO KINGSTON spoke with one of your customer service REP was told I would get a full refund in March

BOOKING REF KSBX97

my name is cheryl muelthaler. i purchase 3 tickets to trinidad and tobago back in july of the year 2020 and because of covid the flights were cancelled. i was told i couldnt get a refund but i tickets would be on hold. i then tried to rebook at a later date of the next year and again the same thing happen still covid. at that point i ask for my money to go back on my credit card and was told it would take about 6 months for that to happen. that would have in december of 2021...i am still waiting for my money. i recently spoke to a representative { rachelle } and she told me that she put in request for my refund and that she would call me back on tues 8th of march ...no call . i then called back and ask to speak to a supervisor and just like i expected no one was available to speck to me. can i please get some help with this matter.

cheryl muelthaler

cheyenne muelthaler

justin manoo

ref no.4fjumh &tm4hqc

these are the passengers and the reference code for the tickets

I booked a ticket with your airline prior to the COVID-19 pandemic and was not able to take the trip because of the lockdown. I have made several attempts to get my refund and still have not received it. It has been 3 years that I have been waiting, this is unacceptable. Please review the uploaded itinerary receipt for proof of purchase. Please email me at [protected]@hotmail.com, text or call [protected], or forward any correspondence to address listed. Your prompt response would be greatly appreciated

I have purchased a ticket from CAL in October of 2021 in which I was unable to travel due to Covid-19. I went through all processes necessary in which my final decision was for a refund. I was told that refunds take 7-20 days, however, 7-20 days, became 3 months, then 6 months, then 8 months, now 9 months.

Caribbean Airlines, customers shouldn't have to dog and beg behind you for their very own hard earned money. Everybody has been affected by Covid-19, not just you alone Caribbean Airlines.

Imagine having to beg for your monies and still beg for a response about the status of your refunds?

This kind of treatments towards customers is inhumane, you don't do people that.

I need my monies back into my account, and if I cannot pull the devil by the horns, I will pull him by the tail.

Dear Sir

I am writing here as I cannot get through to airline by phone. It is taking ever to get a response. I purchase this thicket for a friends wife online to travel from Guyana to SXM l on Dec 11th. This is flexible ticket. She came to the airport and customs stopped her traveling since she had imitation gold jewellery in her bag. So she could not travel and later cleared by customs as jewelry was actually imitation one. She does not know if Customs informed the airline in Guyana that she cannot travel. Please advise if she can use this ticket and travel on March 19th and pay any change charge. This is not her fault for not traveling. Could you please help.

I was promises a refund on my ticket but never got same , I made many attempt

via phone call to the head office but I got the run around, I know it covid time and this cause this problem but i am still waiting on the refund or credit. My booking rf" # is TZ8B3M and my id is 8980665 . this ticket was purchase Jan 2020 and was schedule to travel april 15 2020 but cancell because of covid.If some one can look into this credit and contact me .I would be grateful ; I have been travelling with bwia fpr 46 yrarssince the day of 1011 plane I am terrible frustrated . I wll travel again on march 3 with layover of 5 hours and was hoping

to visit the head office e ticket 106-[protected] booking ref # 25f481 again.

Can some contact me via phone or email

my name is paul nandalall boodhan my phone # [protected]

Dear sir/ madam

I'm inquiring about a refund that should have been issue some time ago but for some reasons it was not.

I'm referring to one Naraine persaud with reference No. 4SAI7J. The refund is been issued because the name of the client is not the same and was a mistake on my part.

Please i have been inquiring about this issue for quite a while now and nothing has been done. I received an email some time back stating that i will be fully refunded within 7-10 working days, that was About 3 weeks ago.

I really need this issue to resolve ASAP so i can repurchase a new ticket before the seats are gone.

I wish you to assist me in this matter

Thank you

Mohamed Juma

I'm complaining about a broken wheel on my suitcase after traveling from Guyana to Trinidad on the 31st January 2023, I would like to be compensated for my suitcase.

My name is Basmattie Nirmal Baird. Travel 23rd January 2022 on flight BW527 , depart NY/JFK to GEO/GUY 24:30am

Relative entrust one envelop to take Guyana. Upon arrival i discover lock broken and contents missing which had $300,000 guy.

I need a refund on my ticket my name is nalini singh, i buy my ticket in 2020 i been calling you guys and im on the phone over 3 hrs

I had a covid test done and when i go to the Airport to check in on January 17th, 2022. The agent said the Covid test is going to expired when I reach Georgetown, Guyana. I was asks to paid the amount of $85.00 to do another covid test upon arrival at Cheddi Jagan Internation Airport. Guyana. When i arrived in Georgetown, Guyana and enquire about getting the Covid test done. I was told I have no need to do another Covid test. The one that i used to check in is still valid.

My flight from Trinidad and Tobago was January 18th, 2022 entering into New York for January 19th, 2022. The flight I was on was BW520, in which had to take and emergency landing in Virginia. I had to pay $357.21 + (tax) $41.39 = $398.60, along with $70 for my luggage to come through altogether equaling $468.6, to be able to go back home to New York (JFK). I would love to get a refund back because I didn't have a connecting flight it was supposed to be straight.
My name is Cynthia Phillips, my number is [protected], and my email is [protected]@gmail.com.
My address is 625 Ocean Ave, Apt 5D Brooklyn, NY, 11226

o the 13th of January 2022 my Flight from Tobago to Trinidad was delayed when i got o the aircraft about 20 mons they told us we have to disembark because there's an Issus with the aircraft. however we got back ito the Terminal Buildng and i have a Connected flight with American Airline to Miami the time i get to Trias my flight was goanna. so i ask the lady at the counter what im i to do she told me there's noting she can do about it because i is Ameran airline fault is that supposed to be Caribbean airline fault because they Couse me to issued my flight to Miami. she was very rude to me and turn to me and said sh cant help me me. they treated me very bad i need some answers i slept in the airport to get on my flight to Maimi in the 14th jan.2022. so i need you to call me at [protected] Tyson Gray is my name .hope to here from you ASAP. this is not how you treat human been.

we were booked to travel 03/15/2020 but were unable to because of'Covid' outbreak. We wanted a refund but were told that a voucher would instead be issued to be used by the end of 2020. Because the Airline discontinued flights into Kingston from ft. Lauderdale, I would like to be refunded the $715.90 I paid or a voucher be issued for another Airline travelling to that destination by 02/15/2022 if possible, I would be very grateful! thanks. NNZILJ [protected]/5

I booked a fight from MBJ to JFK NY back in 2020 for myself and my friend. (VG8JBO). The airline changed the flight that was departing 12/26/20 at 5:50pm to departing at 10:30am. At the time we needed to be at the airport 4hrs early and it's about an hour to travel to the airport from our hotel. I spoke with a representative who, it's management's approval, agreed to cancel the flight as that change was not reasonable for us and refund us money. I've called and chatted with representatives numerous times over the last year. They kept telling me it would be refunded but I have not seen the refund yet. It was $241.34 per person and a total of $482.68.

Good morning, to whom it may concern,

I booked a direct flight with a Travel Agency, Caribbean Airlines reservation # 4AVLN9 (BW). The flight was to depart from YYZ Toronto, to Georgetown Guyana on December, 25th, 2021at 10 am. All went well on this portion Flight # BW 0613

The challenge came when we were to depart from Georgetown, Guyana on January 1st 2022 at 1:25am, Flight # BW 612. My friend Susanna was informed of the flight departing time, changed from 1:25 am to 1:45am, Jan 1st 2022. Upon check in, I was advised that the flight will need to stop over in Trinidad due to fuel and weight issues, and boarding pass Flight # changed to BW607 from BW 0612, which was originally booked. The check in representative advised, we will stay on that same plane for about an 1 1/2 hr. and then leave from Trinidad, back to YYZ Toronto.

Upon arriving in Trinidad, Jan 1st, 2022, I and the rest of the passengers were now advised that, we needed to disembark from this plane. The understanding was that the flight into Trinidad, we needed to change planes. I had to go through customs once again in Trinidad and then waited in the lounge until the new plane was ready. This was around 5am Trinidad time. We then boarded this plane and it took off. .We landed at YYZ Toronto around 10:10am Jan 1st 2022

My originating ticket on my return flight # BW 0612, was a direct flight from Georgetown Guyana leaving at 1:25am and landing at YYZ Toronto at 7:05 am, January 1st 2022. This was paid in full with this understanding, as per an email received from Caribbean Airlines.

Not sure why this confusion took place and would like to receive a proper explanation, as I have travelled before with this Airline just recently in November 2021, and all was well.

I am looking to receive a fair compensation, to the above confusion that Caribbean Airlines created, causing a delay of arriving at YYZ Toronto, Jan 1st 2022, approximately 3 hours later, than what was originally confirmed by email and the original booking.

Look forward to hearing from a representative from Caribbean Airlines asap.

I can be reached at [protected]

Best regards

Ritraj Mattai

The plane

January 2, 2022
To Whom It May Concern:
My name is Lawrence Elgin,
reference number (3P5V4A)
Booking ref: PDDHGU... Moleca Elgin, Total Amount, $1132.92 cash payment
Booking ref: PDDHGU.. Lawmar Elgin Total Amount, $1132.92 cash payment
Booklng ref: PDC077.. Marrisa Suckra Total Amount, $1132.92 cash payment

I booked round trip tickets for my entire family for travel to Guyana in July of 2020,
Caribbean airlines cancel the flights due to the Covid-19 pandemic and the closures of airports around the world.
I was told that I will receive a full refund within 3 to 6 months from the date of purchase, so I've patiently waited, now 6 months went and now we're in the 11th month without any refund whatsoever.
I've made several phone calls to the customer services department within the past 3 months they've told me the tickets was refunded and I have to wait another 3 to 6 months more for the refunds to reflect in my account.
This is ridiculous and very frustrating that I have to be waiting so long for a full refund, I need that money as soon as possible, I have small children to take care of.
Please assist me in resolving this matter as soon as possible.!

Good afternoon, i, Deonarine Bharrat traveled to Guyana with my wife, Chandrawatee Bharrat on December 16th, 2021 (42DLVI) and returned to NY on December 30th, 2021. I paid for extended leg rooms going and returning which was debited from my account on December 16th, 2021.
1. Arrived in Guyana only to discover one of my luggage was left and the other three (3) were opened, damaged and 2 of my sneakers were removed amongst other items belonging to my wife. Clothes for my wife were also missing. This caused me a great of inconvenience and unnecessary monetary cost to acquire new outfits for her and me walking around in flipflops.
2. On my return, I was confirmed for row 5 which I paid for yet I was seated in row 20 with no extra leg rooms. I would like to be compensated for my loss for the unnecessary inconvenience and aggravation suffered, it was supposed to be a flight which I paid for, it was supposed to be a direct flight to NY arriving at 10pm instead it was changed at the 12th hour and I found out upon arrival at the CJIA for departure, stopped in Trinidad and subsequently arrive in NY at 2.30am, I had to wait for my luggage until 3 am. I finally got tome home at 4am. I have been travelling to Guyana for more than 20 years using your carrier and has never suffered this discomfort. I believe for all this reason, I should be compensated. confirmed seat which I paid for and didn't get, items that were removed, the lost of time, aggravation and inconvenience and the destruction of my luggage which is not reusable and had to be places in the garbage..
Thank you
Deonarine Bharrat/Chandrawatee Bharrat
Email: [protected]@gmail.com
Cellular [protected]

My name is Zenora Razac, E-ticket number 106-[protected]. I would like to get a refund of my ticket to Trinidad from Toronto on Thursday 6th January 2022.
My husband Kenneth bhagaloo has suffered a stroke on the 30th November 2021 and as such I cannot return on the 6th January 2022.

Airline: Caribbean Airlines 601
Fare Type: Classic/Economy
Date of Departure from Lester B. Pearson: January 6th 2022. 10:55 PM

I have attached the following documents:
Evidence of Marriage-Marriage Certificate
Letters from Lakeridge Health Hospital Oshawa

Looking forward for an early response from you
ZENORA RAZAC

Hello, my name is Sharon Thomas I traveled on board a Caribbean Airlines flight about two years ago, and there was a call made if there was any Nurses or Doctor on board, because one of your female passenger on route to Guyana was found unconscious in her seat, the Air stewardess did not know what to do, because after explaining to me, all they had on board was an Oxygen Tank and first Aid kit, I jump into action as a medical professional, just coming from work, tired ( worked in the ER) sprang into action, gave CPR and Chest compressions to try and resuscitate the young lady, after two other nurses came forward and assisted me to take turns in keeping this lady alive before we touched down in Trinidad, I must say it was a tiresome task, but with team work we made it and an ambulance was waiting for us when we landed at Piarco International Airport, we gave our names to the head stewardess and telephone number, nothing came out of this matter, and the reason I am writing this today is my brother passed away on Monday, and I was asking is there any way I can get a discounted Ticket to attend his funeral on Thursday next week? I will greatly apricate the kind gesture, knowing my act of kindness was a genuine one and I would do it in a heartbeat to save any one's life in the future as I do on a daily basis working in the ER, thanking you for your kind consideration and Thanking you in Advance, for whatever decision you make. My telephone number [protected].