Caribbean Airlines
Reviews and Complaints

I just made a booking on Caribbean Airlines and I paid for Caribbean Plus seats. While making the initial booking the website it timed out so I had to start over. When doing it the 2nd time the seats I initially selected were showing as unavailable. I completed the booking choosing other seats with the intention of editing the seats after payment since I would have already paid for the upgrade.

My booking clearly shows that seat modification is possible. However when I try to change the seats you are trying to charge me the full price again although i already paid for seats. I just called to query this thinking this is an error and an agent is telling me I have to pay again to move the seat numbers. So basically it's like paying for 4 setas. What sort of robbery is this? The seats are available and i already paid for an upgrade. Why can't I move the seats?

1099216 Norma Nash

Been waiting for my refund after my flight was cancelled, and wasn,t informed turned up at the airport been told it is with the refund department how long and cant get it back. Shame on you with your promises everyday.

Poor customer service.

Come on do better

Good day , my name is Carlene Martin

i had purchased a ticket to travel to Tobago from Piarco international air port in Trinidad, dated for the 5th of April 2022, however due to experiences out of my control related to the coronavirus i was unable to travel.

I have done all the necessary process and have called reps in the UK

K who have given me two different email addresses.

i have sent emails to [protected]@caribbean-airlines.com and at [protected]@caribbean-airlines.com

my booking reference number is 4IY5WL.

Please not in the email i had never gotten a ticket number.

emails were sent on the 21st March 2022 and 5th may 2022 and 10th may 2022, with no RESPONSES.

I was traveling from Barbados to Port of Spain on 6/5/2022 with CAL flight # BW411, when I arrived my suitcase Tag destination POS, Pax Itinerary BGI/POS, Tag # BW629507 was already offloaded from carousel with the handle broken. I visited CAL counter and file a Property Irregularity Report.

It's a large Red Samsonite suitcase with four (4) wheels, extended handle, front compartment.

Please Note:

My flight number BW445 to Trinidad from Barbados on Friday 06 May 2022 at 15:15am dep. time is not on the TT Pass form. Due to this I am unable to complete this form to enter Trinidad tomorrow morning on the 06 May 2022.

Please fix this problem before the due date and departure time, so

I can complete my form.

Booking ref: 3LK4LU

thank you

I had a confirmed flight 29/03/22. Caribbean Airlines alerted me of my flight delay. Arrived at the airport 3 hrs before and was told, plane is filled and i had to buy a new ticket. Caribbean Airlines head office Cuba promised to help without having to purchase a new ticket but no asistance. Reported incident to Trinidad consulate in Cuba but no asisstance. Travel agency in Trinidad could not get me ticket until July/August. A friend assisted me in Trinidad and got me a ticket for the 23/04/22.

Booking reference: ‎SGK29O

Done on January 25th 2020.

Phone calls to your staff over the years resulted in the following:

1. Staff response: No refunds at this time and you will be contacted ASAP.

Results: No response since.

2. Staff Response: Your flight period for use has been extended

Results: No time period given.

3. Staff response: You will be sent an email with the information for use of tickets that will last until the end of 2022.

Results: No email received.

Please assist as I would like to travel before the year is completed.

It is also extremely difficult to get someone to help in these matters which has resulted in call ending prematurely from transferring to and fro.

My flight is schedule to depart Toronto on April 18, 2022 at 1:20PM

the said flight was delayed for over 8:00 hrs I am seeking some compensation for myself and my husband. The flight was delayed because Caribbean airline had to have a replacement pilot, by this flight delayed by an extensive amount of time cause me out of pocket expenses. My name is Bibi Persaud and my Husband name is Sonalall Persaud, our booking Ref. number is 3IT6ZC. Looking forward to hear from you. If for some reason you need to reach me you can do so at [protected]

Thank you

Bibi Persaud

I travelled from Toronto to Port-of-Spain on Saturday 16th April, 2022. I arrived at Port-of-Spain on Sunday 17th April, 2022. Seeing that the flight was delayed in Toronto I was tired, so I just collected my luggage, went to Customs and left without observing my suitcase. Upon arrival at home, I noticed a long crack on my luggage. However, when I checked in at Pearson's Airport the luggage was good.

Any assistance will be greatly appreciated.

Respectfully,

Nareesa Ali

On 4/13/22 Caribbean airline Respresentive in St vincent denied US citizen boarding pass on flight 0552 reservation #Lxovcl in order to return home. US. Citizen is stranded with no cash and no where to stay. Round trip ticket was paid for yet no resolution

Agent claim she was unable to scan passport. Individual need to return home safely in order to return to work.

My baggage was damaged beyond repair.

I made a claim. Ticket number [protected]

Claim number [protected]

Caribbean Airlines accepted responsibility.

Cost of baggage - $120.00 US

A PO was issued on March 2nd 2022.

Ref. No. PO 509/22.

The refund has not been posted to my account.

Name of Beneficiary -Eugene Ow Buland

Beneficiary Address - Boundary Road Extension, San Juan, Trinidad.

Beneficiary Account Number - [protected]

Currency of Account - US dollars.

Bank Name - Republic Bank Limited,

Bank Address - Port of Spain, Trinidad.

Swift Code RBNKTTPX

My account is at Republic Bank , Independence Square, Port of Spain

My Email address is [protected]@gmail.com

Good Day,

Please note we booked two tickets for the elderly parents and booked wheelchairs. One got a swollen knee with pain and was unable to walk, the other is almost 85. They put her a wheelchair and told him he needs to hold her wheelchair and walk with them, since there is no wheelchair avail. An 85 year old man, who was in pain and major discomfort is making us feel very unhappy with what he had to endure. Orlando set up with having to go on a train etc is not the easiest for an 85 year old on his feet.

This is unacceptable and on top of that, took over an hour to locate the suitcases that was somewhat missing. I need this to be addressed and looked into asap! This happened in Orlando.

E-Ticket #-106-[protected] Ramnarine Jorsingh

E-Ticket # -106-[protected]. Sarjuday Jorsingh

Port of Spain to Orlando.

I tried to book a flight to Trinidad in March 2020. My search was intercepted by One Travel (foolish of me not to notice who was taking my request).

After months of trying their very last message said I must contact the Airline directly.

Wednesday March 18, 2020

YYZ-9:40am to POS at 3:20p.m.

Booked on Feb 28, 2020

Don't understand the connection with cheap O Air.

I paid for a one-way ticket/ Traveler assist/ and Flexible Ticket for a total of $202.62 CAD

March 31, 2022 Flight BW 521 from JFK. Arrived 12:30 pm

On retrieving my suitcase I observed that the front pocket was damaged.

I proceeded to the complaints section and reported the incident.

A Copy of a Property Irregularity Report was given to me along with a form with the website to log on to make the complaint.

Two photographs of the damage are submitted for your perusal.

Thank you for a speedy response.

Date:03/21/2022

To: Caribbean airlines refund department.

To whom it may concern

I the undersigned am here by filing a complaint for the unusual long waiting time for my refund.

On August 5, 2020 I purchase 2 tickets booking reference #OFLJRZ, I have requested my money back on numerous occasions because Caribbean Air cancelled the flight. I have a copy of the response made by an agent saying it has gone to process and, that process will take 45 days or a little longer because of the high volume of refunds requested. This is totally long enough.

To date it has been credited back to my credit card company.

However, I am writing now because I would like you to know that I am no longer going to wait.

I am prepared to go further to get my money back. It is long enough and if I don't get a response from Caribbean airline, I have no other choice but to seek alternative assistance.

Regards,

Ann Abrahamsen

A ticket was purchased for January 2, 2021 to leave from Havana, Cuba. Unfortunately the government of Cuba shut down all flights. In May of 2021 we requested a refund since it was apparent that only flights financially benefiting the Cuban government would be leaving Cuba. Caribbean Airlines did advise it would take up to 5-6 months to process the refund. We are now almost to a year with no refund. When I contact the refund department of Caribbean Airlines they send an auto email that someone will call within 48 hours. Of course no one calls. When I call the customer service line then I get put on hold multiple times then ALWAYS eventually a disconnected line every single time. This is disrespectful and fraudulent. I want my money returned!

hi good afternoon how are you i travelled an from jak to pos through guyana on the bw526 an i went the the virgin lounge an when i reach the lounge the repesentive there told me there will be peoople coming to sewrve me . but no body did not there sevrved every body else but not me an not even give me an menu an i fell uncomfertable an not happy

Good day,

I am writing to request an exercise of discretion with respect to the issuance of a refund in my favor with respect to the ticket referred to below.

I spoke with a representative who indicated to me that I needed to book on or before 10 April 2022. However I have been out of work for the past 2 years and since COVID restrictions are still currently enforced I will not be able to fund any travel in the near future.

I am specifically requesting the exercise of discretion in allowing this ticket to be refunded in light of these very challenging economic times .

Caribbean Airlines is my preferred choice of air travel and I have frequent flyer miles which is due to expire on 13 May 2022. But seeing that I have not worked for the past 2 years I am in need of the additional funds just to meet daily expenses and it has dawned on me to approach you for a refund of :-

Ticket number: ETKT 106 [protected]

Issued on : 5th February 2020

Booking Ref : AMADEUS: MNCRVO, AIRLINE: 1A/MNCRVO

AMADEUS: MNCRVQ, AIRLINE: BW/MNCRVQ

Air Fare : TTD$2431.00 paid on 5 Feb 2020

Please appreciate the times that we are in and that my family and I and our Sports Club fully intend to continue flying with Caribbean Airlines once we have regained our financial strength.

Feel free to contact me at 769-8008 if any further information is required

I thank you in advance for your consideration and look forward to a favorable response.

Sincerely

Johanna Simon

On 3/15/22 at 7:30am, this writer was a passenger on flight BW521. When I checked in my luggages they were all in tact and not broken. When I arrived in Trinidad two of my luggage were broken. The luggage that was ripped at the bottom was purchased on 3/10/22. The other luggage one of the wheel was broken off. This writer checked in three luggages they were intact and not damaged. When I arrived in Trinidad two of my luggage was noted to be damaged. The luggage with XOX and lips, with the background black one one side and light pink is a set to 3 luggages. That set was purchased about 2 years ago. I don’t have the receipt. The luggage with the different color flamingos was purchased an 3/10. Please see attachment. Thanks

My flight was cancelled on September 07,2021 .I was travelling from TORONTO TO KINGSTON spoke with one of your customer service REP was told I would get a full refund in March

BOOKING REF KSBX97