CarMax
Reviews and Complaints

after a year of looking. shipped and reserved a rare mustang gt, bought insurance, filed everything necessary to complete the purchase. all that was left to do was sign paperwork i assume. they were highly secretive about everything and i even felt lied to about the status of the car while it was going through process of inspection and then the very next day sold it to someone else with special privilege, i don't know. some random person with unknown credential, who i assume was the manager, then texted me that they would have an associate contact me with finding some other random car, which never happened, no contact whatsoever. nothing to make up for such a major let down. nothing. like tough luck. i've never felt so insulted. a totally contradictive experience with their business model setup with absolutely no guarantee on getting you the car you want and need. buyers beware

On 8/15 had call from CarMax recruiter, made me an offer for an open position. Told me to talk it over and think about before I answer, 24 hours. Emailed my acceptance about 3 hours into the 24 and called recruiter and left voicemail. Now at 10:18 pm ,8/18 still have not gotten any response of any kind. Several calls, emails have been sent by me, I need the job, nothing, no answer from anybody. Spoke with folks at the location hiring talked to lady in business office, nobody will tell me anything. Guess I am the damn fool here, why I or for that matter anybody, would work this sleezy bunch of trash? I will advise any and all STAY AWAY FROM CARMAX !

On August 4 2022 I went to Carmax in Pleasant Hill, CA to have my 2018 Ram 2500 Laramie assessed for a cash value. It had 31,312 miles on it. I received an offer of $48,000. I let the 7 day offer lapse by a day and went back on August 12, 2022 with only 11 more miles of the vehicle. Since the offer lapsed, they had to retake pics and reassess the value, but one of the employees said it would likely come back as the same offer. About 20 minutes later, someone handed the employee the original offer that I walked in with instead of the new offer. So I was under the assumption that I was getting $48,000 and I decided to move forward with the sale. After another roughly 30 minutes of dealing with my title because it was out of state, the employee called a higher echelon person at a different Carmax location to confirm something and that person told him that the new offer was $32,000. So a day late and only an additional 11 miles of the truck, they’re trying to rip me off by $16,000.

Good afternoon,

My name is April Rillo

On May 28th of 2022 I started the process at my local bank of paying off my car loan with Car Max Auto Finance, I refinanced through my banking institution. I contacted Car Max customer representatives and first was given the wrong mailing address for the check to be sent to. Months later I was still getting the information from Car Max stating that my upcoming payment was coming up.

I contacted again at the beginning of July (around July 17th) and inquired as to why they hadn't processed my payoff check yet, it had been months at this point. This is when the CSR informed us that we needed to mail the check instead to a Georgia address. The bank voided the payoff check that went to the wrong state and send out a new check. It has almost been a month since we mailed out the second check and I'm still getting emails stating that my upcoming payment is late.

My banking institution and myself shouldn't have to be making 5-6 separate calls to CSR's trying to understand why it's taking over 3 and a half months to make this happen.

I'm extremely disappointed and frustrated with the lack of customer service assistance throughout this process, I'm frustrated that I'm paying my car payment through my bank's refinancing options and still receiving past due alerts from Car Max. I'm frustrated that what should be a simple and common place process has turned into 3 and a half months of incorrect information, lack of service assistance, and 5-6 separate calls from myself and the bank trying to get this process taken care of.

I co-signed on a vehicle for my daughter who got behind on her bills due to Covid. She called Carmax finance to make payment arraignments and inquired about the effect it would have on my credit as co-signer. They assured her they wouldn’t put it on my credit without giving me an opportunity to pay. She proceeded to make the payment arrangement and they did not withdrawal the funds. This is in a recorded phone call. Fast forward to me getting a notification that I have a delinquent payment on my credit report. I never received a call asking for payment or informing me it was behind. Not one. The supervisor admitted they had not called or contacted me and didn’t know why but also didn’t care. They refused to take it off my report even though I paid it in full immediately upon finding out from a second hand source. I am furious. My credit score dropped 80 pts and they don’t care. How can you do this to someone without notifying them or contacting them first for payment? I will never use your company again. I am telling everyone I know what you did and to shop elsewhere.

I recently purchased a vehicle from Carmax. The tires appeared to be worn so we had the manager check them in which they stated they met their standards. We didn't agree as we could clearly see the tires needed to be replaced so we took the vehicle to Discount Tires for a tire inspection. Well...tire inspection returns stating all four wheels need to be replaced and the two front tires have chunks of tire missing. We have notified Carmax and they are still stating the tires on this vehicle meet their standards. It's extremely frustrating to have to deal with something like this. Carmax doesn't haggle with prices and yet still refuses to replace tires. Clearly greed is more important than a person's safety. Unfortunately, we will be returning the car because I don't want to give a company business who is not willing to meet vehicle safety standards. Yes, we can buy new tires for the vehicle but I shouldn't have too at the price I paid for this vehicle. It's been about 12 years since I purchased a vehicle and this experience has reminded me of why I kept my other vehicle so long.

I received an appraisal online for carmax to purchase my truck. Took my truck in for inspection. I didn't have the proper paperwork for carmax to purchase it. I was told to park in the second lot and I could come back with the title and receive the money. While I kept trying to contact the store I didn't get any response. On July 22, 2022 got a phone call my truck would be impounded. I went the next day to pick up it up only to find out that the catalytic converters were gone, 3 gas lines stolen, 2 oxygen sensors gone. I have an estimate from my mechanic for $9,500. Carmax wants to take no responsibility for this. I can't believe they won't even talk to me. I am going to file complaints with anyone I can. I am also calling the news

We purchased a 2010 G37 Infiniti from the Carmax located at 4400 S Interstate 35 Austin TX 78745 in May 2021. The salesman raved about this cars condition and it being accident free. After registering the car, we later found out that the car was in an accident and that the damage was rated as moderate. This is very deceptive and very unprofessional. We called and talked to a sales person who stated a manager would call us back, but to date we have not heard back.

On 06/29/2022 I purchased a 2016 Honda HRV EX from Lancaster Carmaxx. I purchased this car online so the first opportunity I had to look at the vehicle was this date of purchase. The car was inspected the day of purchase. The first thing that I noticed was that the vehicle had white buff marks all over the headlight assembly and the sides of the vehicle which there is damage to the headlight assembly. And a tear on the dash in the leather. When I got into the vehicle from the dealership within my first 10 miles my low pressure light gauge came on. I turned around and went back to the dealership to report this and they filled the tires with air and sent me on my way. When I got home I did a full inspection on the vehicle. The rear breaks and calipers were worn down so bad you could not even see them. They were so bad that I could hear them squeaking. I knew then that this vehicle had had an inspection sticker slapped on it. I popped the hood. None of my fluids were capped off as then I knew the cut corners with this vehicle. I returned the vehicle on 07/18/22 as that was the earliest I could get the car in. They agreed to replace the front two tires and replace the break pads and the calipers. They are refusing to fix the headlight assembly due to it not being anything wrong with them. The issue here is that it is obvious that state inspection was not conducted properly and I believe there is deception in their dealings with consumers. How did that vehicle pass inspection. I spoke to the service department today 07/21/2022 and was told that they are not going to fix the headlights. I am furious. I was also told that I should have just bought a new car. If they are not willing to correct the issues I am returning the car. Investigations need to be done at Carmaxx of Lancaster's Inspection process.

I have had problems with this vehicle since 2 months after I got it. It randomly turns off and will not start until some time later. This has been going on for months and I have had it taken to Carmax twice to get fixed and both times they did not fix the issue. At this point, this is a defective vehicle.

I can provide bills of repairs and emails of communications.

i was looking for a chyrsler 300 and i went to carmax and found one as me and wife was talikng the the sales rep that was handling the sale i suppose was real friendly on the phone and i mean friendly so friendly that she not only did she mention that the money she was asking for was a transfer fee instead of a two thousand deposit the whole conversation was about how i sounded so much like her family members in my area and how she was from maryland how she wish she could hangout or how good i sounded to where she something abot the car not being cleaned i said i could get the smell out im happy to have found a car had i known that it was a transfer fee i would have said HELL no and drove the 6hours to get ourselves even when the car was delivered it wasnt ready the people at the greenville south carolina store was very rude wouldnt let us even inside the car to look at and it wasnt ready for test drive like the email and confronmation saying that OUR was ready for test drive on a tuesday at 9am i think may 15 so we drive to greenville despite me being a diabetic and needing proper food well we get all the way to carmax of greenville sc. and cant even drive look at sit inside or nothing just stand there in the hot sun looking at it like wow and then once we get inside to find out that the money we spent was for a transfer fee so im like darn what cost that much not the car hopefully i was never told that or agreed to it so no they tell me after several months that we cannot get our transfer fee back i asked on several occassions could hear the conversation as to where i agreed to me paying 2,000 thousand dollars for a car to be transfered not me im from the projects i saved that money the right way and i wanna hear where i agreed to them taking money to transfer a car that me and wife could have drove and got it i ask mananger on duty to review the tape he stated he wasnt allowed that he heard it and stated that he heard me saying i agree to them taking 2,000 dollars to transfer a car nope i ask april in relations and several other managers and still the same response i thought customers was alwasys right policy i felt like they all heard the conversation and all agreed i was right but didnt wanna go no futher because this is probably new case well the only way it will be resolved is i get my money and hear the recording i feel that would be fair i just want my money back and to for someone to really listen to conversation with me and my wife present every conversation made ther was recorded.. so please take the time to review my case again but only with actually listening to the conversation please and i would like to hear it as well.. THANK YOU FOR TAKING TIME TO READ. SINCERLY,MR.TITO A WROTEN \\\[protected]@gmail.com date of incident may 15 2022

Vehicle purchased at Gilbert Car Max March 4, 2022.

Leak noticed under passenger wheel. March 15, 2022 (photo)

Possible cause, prior accident not reported.

Was told it would be two weeks before repair could be done.

So this date was past 30 days of return vehicle date.

April 29, 2022

Two flat tires. Vehicle had over 50K miles when purchased.

Was told negligence and would not replace. Customer paid $705.15.

At Discount Tires Henderson, Nevada.

The tires were Run Flat Tires, so they are made to be driven until

repair can be made. Note:BMW vehicles have no spare to save trunk space.

Wrong tires put on vehicle. Tire Sensor light came on.

Another city and Big O tire company put another set of tires. $400.

And replaced the tire sensor.

Filled up tank, but it wouldn't hold 22 gal. Stopped half way.

Tank gauge shows full but the Fuel amount shows half full. (photo)

Vehicle stated 7 miles left, but when filled showed only 14 gal.

This was not the case from Phoenix to Nevada.

Car Max San Diego

Issue with oil leak and excessive fuel burning.

Will have to fix oil leak before accessing fuel consumption issue.

Need the vehicle fixed so it can be driven safely back to Arizona.

carmax employee Paul James Bliedl Harassed and threatened me over his carmax call center phone on Jan 6th of 2021. and still does

He called my home leaving threatening messages and screaming "Its finally happening" into the phone. carmax hires psychopathic nazi white trash and I will tell everyone in America about what happened until they do something.

I was setting up a purchase and was frustrated because the store was not aligned with the call center. The call center set me up with the purchase, placed in financing and scheduled a time to come in store to complete documentation and down payment. I arrive and I am waiting 40 minutes out of my appointment window to even view the car I paid to have transferred in. As my frustration builds because I rearranged my day to pick up a driver to assist with driving my other vehicle for the rushed purchase, I am told I will not be able to pick up the vehicle same day because the delay had the registry close. I handle all suggested processes and as I leave the manager loudly asks the sales rep working with me if she is okay as if I was yelling or threatening. I asked him why she wouldn't be okay and why I was never asked about my experience. There was no response, the employees just gathered and I walked out. I later returned to speak with another manager about my experience and was told he would make a forced apology for the actions of the other but this is not how you do business.

I initially purchased a vehicle from CarMax July 2020. From the inception of purchase until approximately May 2021, I had continuous issues with my Buick Enclave. My vehicle was sent to a Buick Dealership for the same issue over and over and finally after going back and forth with CarMax, they agreed to buy my vehicle back from me and reimburse me the payments I had made on the vehicle. At that time, I should have walked away but instead, I allowed them to put me into another vehicle with a 3rd row and it was not a vehicle i chose but rather the only one with a 3rd row. Fast forward now exactly 1 year later, and the vehicle I purchased, 2019 Nissan Pathfinder with only 60,000 miles (as of today) is in the shop and needing a new alternator. It blows my mind that I could have issues with 2 vehicles back to back from CarMax. I called and spoke with the Service Manager and during my conversation when I expressed my frustration and told him I wanted them to take this vehicle back, he apologized and told me he has had this conversation with several other customers in the past who have had this issue. To my surprise, there has been other individuals that have had repeated issues with vehicles and have had to have CarMax buy them back! He admitted that they wouldn't tell this to customers normally but that he was just being honest with me! I know that dealerships do not have control over when vehicles have issues but the fact that I have had repeated issues with vehicles that I have purchased from CarMax is very concerning. What is even worse is rather than taking my vehicle back to CarMax to get checked, I chose to take it to a mechanic from the warranty list because I do not trust the technicians at CarMax due to my prior issues with my other vehicle. In a 2 year time span, I have had issues with 2 different vehicles I purchased from CarMax. Similar to the last vehicle I had, I just made my car payment and am now without my own vehicle.

Civil suit 22-f-0154 130th district coastal automotive, bcpd, matagorda regional, ownstar, carfax, 4aauto, dairyland progressive, chevorlet, fbc, waller co subpoena draft first hearing monday at 900am matagorda courthouse 60s 35s ave f 7th street rep matthew hardy sloan, medical expenses for me and mi familia wheel axel from wreck you didn't inform me about before car lease finance mr syed ritvi. Remove the lien n repo or else im taking you to civil court carmax southwest freeway. Iitial finance 2-3-2021 harris co accident road rage, waller county stolen key and road rage 290 business litenaunt ed and trooper washington of hempstead pd, phone call for help at mrmc sgt officer racist phelp body cam, coastal automotive, khia robinson of edmond and belincia franklin, vandalism at hamman rd, and 2001 palm village and 1700 baywood dr apt4sheliawoodscesarfrankrogers, 242 fm clemville vandalized by brittney renay roberson, whittneyroberson at 1901 and horn rd and trail ride on date of aunt frankie coles funeral see all cam n phone records

Hello,

I purchased a 2013 Ford Focus on 3/29/2022. When I first purchased the car I took it to the Ford Dealership to get a diagnostic done on it, and everything with an exception of the Driver toe link checked out. I took the car to carmax to have it fixed (which was ordeal) but they fixed it. Not even a week or 2 later the battery died , took it back to carmax on 4/8/2022 and they replaced it along with an electronic steering gear assembly, because the wrench light came on as well. I let them know at that time that one day I was parked at a car wash put the car in reverse and the car wouldn't reverse that has happened on more than one occasion , and the car would not start. They found nothing wrong.

Fast forward to this weekend Sunday the 10th went to get in the car and the car would not start had to call AAA for the 2nd time for this car, the battery died again and it was just replaced. The guy said drive it around it's a new battery not sure why the battery is draining. The car was fine , today the car has died again today. I am done with this car what do I need to do to give it back. I will get a lawyer if need be, there is no way in 3 months I have this many issues with a car and I keep bringing it back. I have to call AAA for the 3rd time for this car today and hopefully I can make it to the carmax, but changing the battery obviously isn't the problem and I no longer want the burden of a car that shouldn't have been sold to anyone . Thank you for your time. Andrea Cooper VIN 1FADP3R46DL126040

I purchased a car on July 4,2022 in Indianapolis, Indiana. We left my old car there so ne and my husband could try out the new car together. The salesman said that was fine. My husband came to get the car with his truck and trailer ( mind you we live 2 hours away and gas prices are terrible) it was 109 degrees and my husband couldn’t get the car loaded. No one Helped him and he had to cone home overcome with heat. He went back made the 2 hour drive and his hitch had been stolen, his spud wrench and blue vice that his deceased dad gave him . We called carnax to see about cameras and report this and no one could help us. Finally me and him went back again with a hitch and the truck and not one staff member even asked if we needed help! The car had to be rigged up as the exhaust had gotten lodged up under the car and wouldn’t start. At least 10-12 staff members stood outside the service area watching but not anyone asked if we needed help. I’ll pay the $50 and have my vehicle fixed if needed under warranty . I may not have gotten this vehicle there but I bought one the week before and the human thing to do would be ask if we needed help. Couldn’t even tell us if there were cameras. My husband didn’t want to call the police but most reputable places would care if someone or an employee was a theif. I’m watching them all walk to their cars right by us and not one word. I am a nurse and I’m sure if my customer service skills were like theirs it would not be appreciated. Honestly they have the things to have gotten the car on the traiker much easier yet not even an are you ok . Staff even drove right beside us and looked right at us , not anything . I am so disgusted in this staff , terrible customer service! And this occurred on their property. Just putting this out there , I know if one of them were my patient and I ignored them would make every one of the rude , disrespectful staff members mad!

My car broke down as I got it to a shop in time to be diagnosed and sent over for a rental car over the weekend. I spoke with a representative at Carmax Max care which told me that I was eligible and all they needed was for someone to contact them from the dealership. Once contacting them and doing everything that was supposed to be done I still was not processed. Now I am without a vehicle until Tuesday which today is only Friday due to the holidays. I can not get to work and am without A vehicle due to Max care not properly handling the situation which has been taken place since 7 o’clock this morning. I need reimbursed for the Ubers and rise that I have to pay for from now until Tuesday due to the neglect of Maxcare. This is very inconvenient and I need for someone to call me immediately to handle this situation.

Carmax:

I am requesting (edit: demanding) a full refund for the full shipping I paid for a defective car

1. The car’s safety ⚠️‼️feature system was not working. Feature: “lane alert” & “lane assist” was not functioning / working at all (I even immediately scheduled an appointment w/toyota regarding this) (which I can get verification for if necessary) (I ended up canceling the appointment, deciding I would return the defective

2. Another one of the car’s safety ⚠️‼️feature system was not working consistently. Feature: cross-traffic (relying on safety sensors) alert would miss several objects and vehicles (from various directionally) and only alert me inconsistently, despite clear individuals, bicycles, and vehicles, objects being in front of it (the various sensors)

Vehicle instead, when I started to experience more problems w/the car)

3. There was a huge constant rattle / crackling / ‘popcorn’ sound coming from the dashboard / transmission (where you shift) area nonstop at high (70+ speeds) - extremely loud and nonstop
4. The panoramic sunroof’s 4 different seals had not been properly replaced (they were cut and glued in), so when I went to the carwash the 4 seals came out (these seals should have been properly replaced by toyota, but were not) (this 100% will lead to leaking)

5. I would fill the tank up with gas and the “distance to empty” (which should be consistent because the tank should hold the same amount of gas every time) would fluctuate from 250 to 324 
5. The automatic transmission gears shifting were jerky
6. The dealership forgot to give me my $2,000 check for the price difference of the trade-in! Despite mentioning that I would get it same-day - they completely failed to give it to me, so I left the store and back to my homestate without a check deposit