Carnival Cruise Lines
Reviews and Complaints

On the next to the last day of my cruise (6/8) I was compelled to purchase photographs of our family aboard the Carnival Magic. Five photos were downloaded and paid for with Sail and Sign credit (approximately $90). As of this date, despite numerous attempts and search efforts, I have been unable to determine where the photos downloaded to. I'm very unlikely to cruise Carnival again if this problem can't be resolved.

I sent this message in March 2018 to Carnival Cruise line customer care team and never heard back.

Do you have a contact I can call or email? I would like to email them My confirmation and deposit paid for 2 cruises from Royal Caribbean. The Haase's and us booked New Orleans 7 day and And Julie &1 booked a another cruise out of Seattle 7day. This is not to rub it in your face, but I want Carnival to know that they lost over $10, 000 in bookings so far and I think I'm booking one more in April. All i wanted them to do, was do the right thing and not act like nothing happened on my Mobile Cruise on the Fantasy. I called Carnival the day I got back. I know it was foggy, but how they handled it really bothered me. we waited in line for hours, there was no leadership at the port . When I told the reps there that I was priority and where do I go, she Answered "Everyone is Priority and go in the line".We lost the first whole day and part of the second day of our cruise( Because we had to sleep in—went to bed after the safety drill 12:00am.) I spent over $200 in Mobile that I wasn't planning to spend because we had to eat 3 meals and had to pay a hotel to squat there all day(too hot to stay in the car all day). We went on this cruise only because of Cozumel and it got canceled. I only paid $333 for that cruise, If they would of put a $100 or so credit towards the next cruise or a percentage off, I would of been happy. but they couldn't even give a free drink out. very very sad. They had us as customers for ever and all they had to do was give us good service and be fair and practice good business. here's a tip to Carnival —— when you have loyal customers, don't take them for granted, just give them the product and service they deserve and you will keep them as a customer forever, but don't and you'll have to spend millions of dollars in specials and adds giving discounts to get them back when you all ready had them, just keep them. I'm glad the cruise industry is so strong now but if it dips again, Im sure carnival will regret there choices, I cruised during the recession.

G. G.
Platinum member [protected]

Good evening, Just get of the Carnival Glory, was ups and downs, but overall ok . I was at dinner with friends and our waiter was so overwhelming, we had some drinks on the table, he offered to get us some shots on him, so the bar Waitress came, we did not take any, we had already, but he get some shots at the service stand . That would be not wort mentioning, but later in the evening we sow him around and he was almost scrolling on the floor in our corridor, he left behind door for employees. He was very intoxicated and hope he will be better.The waiter name is Walter . Over Drinking on the ship is not a great idea I think, it's not safe for himself or the guest, only if he is all day off after to take a good rest.

June 24, 2018 my best friend and I were so excited for 4 day cruise. With my first vacation in 12 years, surviving a stroke and losing my eyesight in one eye, and my friend caring for her parents and losing 1 to cancer + managing her antique mall and ‘Behind the Scenes" business this short getaway was long overdue.
We go to the dome to for security check and X-ray baggage. We still Ike of how we were ‘hoping' there weren't be too many kids on board'. The 2 security personnel started laughing, one replied, ‘they didn't tell you, did they?' This ship is full of children with a national child dancer competition.
This was the first we heard of anything to the contrary.
Disappointed but still optimistic, we boarded the ship. After we set sail, we went to pool area, there were jacuzzi with wall to wall children, over capacity with no supervision. Went to bar, and had to wiggle between 2 small children on bar stools coloring in their books in order to get a drink, dancers running in formation up/down hallways screaming and yelling for hours on end. Needless to say not much sleeping took place.
Went to Customer Service Desk and was told ‘this is an average amount of children on board' and did not seem to care a bit, ‘wait to get your survey when you get home' or call the 800 # was all the solution she offered.
Many passengers on board that like us were not part of the 1600 dance competition passengers, were very unhappy as well, we did do a survey on board and all said this was definitely NOT the average amount of children on any of their past cruises.
Had we been aware when booking cruise it would have a national dance competition on board that they are hosting and catering to, we would have chosen a different date as would the passengers I spoke with

The first day the saint Thomas port was cancelled. We paid $2400 for this cruise and I don't feel $100 off was nearly enough. When they brought our luggage to the room it was wet. So most of our clothed were wet and stained. I spent 4 hours the next day in the laundry room. There were way too many out of control kids on this trip. running up and down the halls slamming doors. I think when you book a trip you should know if it's that kid oriented. I love kids we have 22 grands, but I go on a cruise to get away from that for a little while. I was also disappointed that there were no robes in the room this trip, and I could never find our room attendant to get ice or anything. Last but not least we bought liquor and when we got home to unpack 2 of the bottles were broken. Again on my clean clothes. Needless to say This cruise was awful and we are NOT HAPPY CAMPERS!

Good afternoon

I am just responding to the email sent regarding early booking. I just wanted to express my disappointment on this past cruise as I was traveling with my 88 year old mother who has never been on a cruise, which was leaving from new york june 5th and returning june 13th. As I know people cannot not help from becoming ill, our 1st stop which was grand turk was cancelled. I was told that we were not going to be compensated & that the only thing if any would be port charges. Then later it was announced by the captain that we were going to receive 20% of our next cruise which should be book by december of 2019 which I was not planning a cruise for 2019. But see below the mishaps that occurred on the horizon.
1. Tv channels 3 cnn, tbs, tnt & trutv which it didn't work have of the time or in a different language. Customer service gave an excuse about signal but then we should have had issues with the internet & their app
2. Went to the seminar for puerto rico shopping not enough maps as he didn't anticipate that many people attending
3. The toilet did not work in my section so they had to repair it not to mention when surveying the ship a lot of maintenance workers were in full uniform with tools & wires not good in my opinion. Also when we went to movie night on the 11th floor there was a leak by the stairs not one night but both nights while we were viewing the movie
4. Also received a $50, 00 gift card for the spa as they acknowledge my birthday but I couldn't use it the way I wanted to use it I had to pay additional money in order to use which it did not say pay towards any treatment.
5. I was told by other guests that a lot of staff quit as management was tough which explains why we had to wait on the elegant nights (2) that going to the sit down dinner was a 20 to 40 minute wait which to add insult to injury we were given those devices that lights when a table was available. (they give out those same devices in red lobster & olive garden)
Never received refund for port charges and I do believed that for the guests that are not traveling with carnival in 2019 should received the 20 % in the form of a check.

This was not my first cruise with carnival as I have never experience anything like this actually this might be my 5th or 6th which that should say alot. I hope to received a response. Oh I just came back from a cruise with carnival on the glory in late october early november 2017 had a good time. So I am surprise. I send a email to the rep I book the cruise with never received an acknowledgment called made and complaint still waiting for a response

Vifp #[protected]

I have a reservation to go on a cruise in nov 2018. On july3, 2018 I called customer service to change my dates due to my grandson was placed with me from department of human services. The first call the man was very rude and short. I gave him my reservation number 1wxb70. He asked several more questions that I answered but then he wanted the name of the ship. He said we cant go any further if you dont know the name. I said well Im sorry I dont know the name of it. He replied with a laugh and good grief you dont even know the name of the ship. He was very ugly. I hung up on him. I called back and got someone else well she wouldnt change anything for me. So here I sit without changing my dates of my cruise. Im too scared to call back. These 2 people shouldnt have been so rude to me it made me feel very stupid. If there is anything someone can do to help me please email me at [protected]@gmail.com. Thank you!...Kara Fortier

Upon attempting to pay our (VIFP Club #[protected]) final payment on our August 16th Horizon cruise (booking 9VL4S9), we were notified it was cancelled for non-payment without notification. A smug, dismissive supervisor advised us on Friday that we were notified via email, but the last email we received from Carnival was on May 12th, advising us of 96 days until our cruise. He also advised that we would receive a call back from a manager, which has yet to occur.

We are new to Carnival and took our first cruise in 2015. This would have been our third cruise in such a short time and we thought that Carnival would be our one-stop-shop for future vacations. We even had family members join us on our 2017 cruise. Three cruises in less than four years must lead you to know the number of potential cruises and vacations we have yet to plan.

In addition, we always book excursions, spa treatments and beverage packages. As a new and loyal customer, I was very surprised that one of your supervising agents neither had the authority nor the correct attitude to assist us.

We asked for our cruise to be reinstated at the same price, without penalty and your agent was smug and less than helpful. We previously paid a $368 deposit, $650 payment, and another payment of $800 for Balcony Cabin 8298. We were reimbursed $1300 to our credit card on June 21. In addition, our Cheers package and Spa treatments were reimbursed at full price. We would like the cruise reinstated at the original price, including the pre-paid travel insurance.

Although, we missed the final payment due to a death in the family, we were not notified that the final date was approaching or eminent. We were also not notified that the cancellation occurred. Personal emergencies like ours, death in the family, do occur and at times, customers rely on communication from companies like Carnival. Carnival failed us.

We are fully capable of paying this cruise in full, but your agent was unwilling to assist us in a satisfactory manner. I can be reached at [protected]@aol.com or via cell phone [protected].

Heather Pillsworth

i went online to cancel my cruise due to unforseen circumstances, When I cancelled, it said I would only be charged 196.00, After I cancelled I called carnival cruise to verify that it as cancelled because I did not get a conformation number, When I spoke with the lady she said I was only being given back 200. 00 of the 684.00 that I had paid. That is not what the website told me when I cancelled, I should have gotten all but 196.00 back that the the carnival cruise line website told me I would, The lady said on the phone that it was the insurance that we took out on the cruise that i was not getting back, How can I be charged for insurance that I did not even use? This is false advertisement and I deserve all my money back except the 196.00, which it the total amount I was told on the website that I would be charged, My contact information is, Cell # [protected], Email, [protected]@yahoo.com

Hello,

I booked a family cruise with about 8 people going. Knowing that rooms were filling up quickly I asked if i could do a booking with a possible addition to my cabin. I was told yes, and that I could up until the day of the trip. I am now 3 weeks still away and I am trying to add my cousin's son to the trip and being told it's not an option. With that I am now having to book another room for almost double the amount so he can go. This is absolutely ridiculous, and no one is willing to help in any way. I have been on several cruises now with Carnival and it seems like every trip there is something new that happens. I think Norwegian will get my services next time. So sad that my family has been put through this.

On 6/11/18 my wife and I boarded cruise ship Fantasy in Mobile, Alabama. My client
# [protected]. First of all we would like to commend the energy level and awesome entertainment the Cruise Director provided for the 5 day excursion. He was exceptional etc., etc.. We would follow him if we could on the ships he is on. We regretfully want to mention that there were groups of children and young teens on the ship that were unsupervised by their chaperones. They dominated the pool and both hot tubs whereas the adults on the ship could not enjoy those amenities especially. The 21 and over area was overwhelmed because of that fact. Also, large groups of teens were running throughout the common areas wildly in that we hoped no one would get hurt. Other passengers were making mention where were their parents and/or chaperones? My wife and I love children. We own a Child Care Center of 185 youth but know that structure is the key. I appreciate when our parents inform us regarding concerns as well as constructive criticisms. Thanks!

There is not enough room to complain about my trip on Carnival Magic 6/16. I lost my favorite port which was my main reason for that cruise. I wanted to visit St. Thomas again and had already planned activities with my family on it. I get it was an uncontrollable medical emergency causing the complete chaos at check in which was a disaster, but to remove the best of all four ports was unacceptable. I'd rather them have taken away Amber Cove. My three 12 year olds couldn't zip line like we were originally told and the water slides didn't work so hanging at a crowded pool was boring to them. The cabins were so hot I couldn't stay in them. My husband and I slept in sweat and had wet sheets and was miserable. The dining room service was horrible. One evening we waited with a beeper for over an hour. One of my kids told the ladies at the desk it didn't work and she blew him off. Next my husband goes up and complains and they have a table for us. We make it to Northern Lights and half the dining room is empty. My kids could only get sodas from a BAR. I bought the bubbles package for three 12 year olds and one 16 year old and the only place that wasn't a bar that served the canned drinks was in the Northern Lights. There's more but to top it off, I was vomited on by a drunk man and a Carnival employee asked me "Are you okay?" Seriously, do you think I'm okay with vomit on my arms and down my clothes on a cruise elegant night? I was so stunned all I could think was run to cabin and clean myself all over. The vomit also hit my daughter's feet. I'll write more to cooperate office.

Our family of 7 booked the carnival glory from june 15th to june 23rd. During our cruise there numerous accounts of unprofessionalism demonstrated by the crew members. My main complaint took place on june 22nd when my 4 year old daugther was injuried in the childrens camp ocean. I took my daughter around 7ish pm to enjoy the last night on the cruise ship. As I approached the pick up area I was immd. Approached by 2 of the staff members who pulled me to the side and advised there was an incident with my daugther janel. I immd got upset because I had no knowlegde of what was going on and knowing that my daugther is premature, was born at 1lb I immd got scard. The crew showed me a piece of paper and said during the song time, there was a little boy that accidently bumped my child and she bite her lip. I was like ok phew relieved she also advised that it was not an emergency and that janel seem fine, I was still upset but she said that everything was fine, until I saw my daughters face. Not only did it not look like a little bump her lip was still bleeding. I was very pissed off at this point, my daughter janel had a big dash in her lip and her mouth was very swollen and purple. I became very upset and asked why wasnt I contacted to come and pick my child up. The lady advised that she called my room and left a message, and then I really go upset. The purpose of the kid camp was to drop your kid off so the parents can enjoy adult activites on the boat therefore I would not be in my room. I was advised when I drop janel off if anything happens the camp will call down to guest services and they will call over the intercom to have me come and pick her up. Not only was I not called but my child had a busted lip that was a open wound and I was not notified at all, which means that she has now been exposed to all kind of germs with that open wound from other kids and the crew still allowed her to play. My daugther is 4 years old so regardless if she says she is fine it is their reposibility to make sure that me; the parent is notified of anything esp when it is involving a 4 year old bleeding. I escalated this to the director arlene who allow janel to see a nurse and janel was given tynoel and some clear bags for ice. The director advised that she would issue me a $40 dollar credit for the kids camp and build a bear and that it would be posted to my account, although I was still not happy I accepted and went to take care of my daugther as it was almost midnight and my daugther was very tired. Well when I arrived back to my room I was changing janels clothes to put on her pjs and noticed she had scrtaches all on her back. I immd called down to guest services and asked one of the crew members outside my room is guest service closed. They advised yes and I asked them what time they would be open. The next morning I checked my account and of course no credit. I went down to guest services at 7:20 am and had to wait 1 hour in line in order for my concerns to be addressed. Not only was I upset about the scretches there was no credit as promised. At guest service I spoke to amelia, in which I asked to speak to the youth director and she advised that it would be just a few mins. After 10 mins I check back with her, and she act as if she did not know what I was talking about and I got very upset because not only am I waiting my daugther has been running a temp. Another crew member heard that I was upset and came over to assist, tarryn, and with a very rude attitude said that she does not know who I am talking about and that there is no director. At this point im beyond upset and asking for the crew director, anothe crew member comes over and ask me who I am asking for and I explained the youth director. The crew member apologizes and says that she will go call her down and that there was a misunderstanding after 30 mins. Arlene the crew dirctor comes down an apologizes for the crew and also apologizes for not crediting and says she will take care, at this point I am wanting a full refund because all through out the trip the crew have been very rude and act as if we did not pay our money to enjoy pleasant staff. The dining experience by far was the worse from any cruise I have taken, I took us over an hour just to get food and the waiter were just ok. There was no exceptional customer service and I really feel like my money could have been better spent off the boat. Here is my reference number for the incident: corr-sb-gl-[protected]-2 and I am requesting a better compensated for the rudiness, the unprofessinalism, and the fact that my daugther was bleeding and I was not properly contacted. Please find my contact information below.
Chanel johnson
[protected]
[protected]@gmail.com

I was on the Carnival Glory May 26, 2018 and I am a frequent cruiser but had a bad experience this cruise. One of my favorite as well as many other passengers favorite t hings to do is go to the stern and be able to see the prop wash, this is very calming, Weh I went I found out that the entire stern area was closed so an outside contractor could do some work on the teak deck. Instead of closing down one half of the stern so passengers could get to the stern, t hey had the entire stern closed. This would have been fine but being a smoker and talking to all of the other smokers in that area, we all noticed that the contractors would start at 6am, take an hour to setup their equipment, work for two hours and then leave for the day. If it was a port day you would see the contractors on shore with all of the other passengers. If a sea day after their two hours they never came back to work again. After day five, I asked the cruise Director about this and the displeasure of the guests not being able to go to the stern and all he said was he was only there for entertainment not to worry about people working on the ship. He suggested I write a complaint when I returned home, so I am doing this now.

This along with the serenity deck also closed for the first three days of the cruise really made the cruise a bad cruise. For Carnival to not watch over outside contractors on board really puts a bad impression to guests. I really felt cheated on not being able to do something I can relax on.

Booking #1trm18 and 1wpb13. my wife my son his wife and me have schedule a cruise for may 13 in the carnival vista, leaving out in Miami for 6 days. on may 6 my son a San Juan police officer was kill in a freeway, a week before we went out on the cruise.due this painful circumstances I am asking for please return the total amount of money. i call my travel agent and he told me to write to you by this method. thanks I hope be resolved promptly. please if you need anything you can write to this e mail. [protected]@yahoo.com

My name is Ezekiel Thomas we did a cruise on June 9, 2018 and we came back on June 14, 2018 out of New Orleans, LA. My room was terribly hot and I called the front desk for a fan and they told me it they were out. Me and my family spent a total of 4500 on this trip and had to sleep hot with the cover off of us to try to keep cool. Also it smelled the sewage every time when we open the toilet seat. We were in room 2385. please get with me asap [protected]

Just want to bring to you attention that a waiter name Walter Babias on Valor, before 2 months ago when my family and friends were on vacation, was serving us and he smell alcohol every night, we also see him inside the working pantry with bar waitress giving him shots to drink during dinner service. This was every day and my wife did not want to be at dinner as he came so close up to her that she went to vomit as she is allergic to alcohol .
Is this behavior something that Carnival approve ? Drunk waiters ?
I don't need follow up, will try different cruise ships. Thank you.

My family and I were suppose to board the cruise for the Bahamas June 7th, this was my first experience and it was horrible. We planned the trip for my aunts breast cancer survivor but we was delayed due to a plane crashing on the interstate. We arrived at the port Canaveral at 3:15 by the time I made it made it up stairs by 3:25 the doors was closed it was atleast 30 people trying to get on when arrived saying that they no longer were letting anyone on. The staff was very rude, grinning and snickering as if the whole is funny when we called atleast a hour before time to notify them of the delay because of the accident... If possible I would love to rebook for a later day because this wouldve been my first experience and it was ruined all because they didn't want to try to let us on and it was 3:30 at the time . We was told that they closed doors at 4... I really don't understand and I am very sad and upset that my first time going I wasn't able to go due to an accident that wasn't in our control.

For the past two important birthdays (75 & 80) I took my family on cruises. My 85th will be next year. The group surprised me and said they were paying their own passage this birthday and picked your cruise line for next June I called Carnival several weeks ago to find out what we were getting as a group, named everyone in the group (19 people, 9 staterooms) was told because everyone is paying their own passage and booked independently we were not considered a group. This certainly takes the Happy out of birthday. I discussed this when I booked for my great - grandson and myself and no mention was made about our not being a group. This does not seem right to me and certainly takes the happy out of birthday.
Carol S Rhodes

First off, I would need to mention that this is my family's first cruise venture. My wife and I are celebrating 20 years of married life; and after searching all the other cruise lines from Miami to the Caribbean, we choose Carnival Cruise Lines, because we felt it met all our requirement: destination, port of departure, activities, rates, reviews, etc. Because we booked early and got good rates we decided to include our children on the cruise. Our agent (Dan) has been excellent, really professional and accommodating. We kept getting notices via email of different specials; the one special we did take was the room upgrade (from interior to stateroom). We were upgraded to 7205 (Randall Samuel-9wv9v8) and our kids to 7219 (Ethan Samuel-9wv9w4). The interior room my wife and I had included a double bed (king size I believe), upon checking location and rooms my wife discovered that we were given a room with two single beds that cannot be converted to a king bed. My kids however, did get a double bed. We immediately contacted our agent (Dan) of the problem. The obvious solution would be to switch rooms, but he advised me that the supervisor said they can't do that. This is what really upsets me: the only solution is to put my wife and I back into an interior room for which we would still be paying the upgraded rate. I find this completely unfair as the error was the Carnival's to begin with cause they put us in a room with two single beds. This has me second guessing if I made the right decision in selecting Carnival for our very first cruise and to celebrate our 20 years of marriage. Ship: Victory. Sailing date: 20/Aug/19-24/Aug/18. Destination: Bahamas.