Carnival Cruise Lines
Reviews and Complaints

My booking number ;IVSW38 cabin number 9397, departing on April 29 out of New Orleans. 7 night Western Caribbean. 50 cabins were flooded on May 3, 2018. These persons were compensated for there cabins directly flooded, yet we had no compensation for having to remain in are cabin while the stewards were passing with blue bins full of dirty water and dumping them across our cabins. Once it was safe we were able to exit and continue with our dinner plans. Through out the remaining of our cruise. We were walking on damp carpets in the hallway and walking around carpets, fans furniture in the hallway when trying to go to the front of the ship from our floor. I feel that we should have been compensated for having to deal with all this.

We had scheduled a 7 person cruise with carnival due to a car wreck on May the 12th when the Florida turnpike was backed up for hours we was 20 min late they would not let us board the ship. The ship still had the gateway still attached. We arrived at the Port the people that worked there did not know how to tell us to get to the correct gateway to get to the cruise ship nor hardly spoke English in the Everglades ft Lauderdale FL port. Also we had called carnival 7 times before we even got to the port to let them know of the delay. I know I have been on several cruises and have been stuck waiting on people to get on the cruise ship. We had 4 adults and 3 children waiting to board this ship carnival had told us they was going to contact the port and call us back. We never heard nothing from carnival until I called them again at the Port doors. A lady that worked at the Port come out and wanted to just say there is nothing they can do then someone on the radio told them to check our documents and once they found out all we had was birth certificates they did not want to let us board. Which I had also asked carnival 4 times if I needed a passport and they told me no. Then the lady from the port called her supervisor 2 times to let them know we had contacted carnival and the supservisor confirmed they had not received anything from carnival. So after driving 15 hours and renting a van and having to rent a room I spent over 4000 dollars and carnival would not even offer me a future cruise they said I should had purchased the vacation protection.

May 6-May 13, 2018 Carnival Pride

We cruised on the Pride on the above dates. We had 4 people in our cabin and we all purchased the social internet package. We began complaining about the spotty service as soon as we left port. We also complained daily throughout the cruise and we were told to sign off and sign back on each time it happened. On the last day of the cruise we contacted customer service again, requesting a refund. We were then told that we should have advised them sooner and they may have issued a refund, but since it was the last day they couldn't. They were advised daily that the internet was not working. I understand that we are out in the Ocean and at times it would not work correctly. However, it barely worked at all. I am disappointed in the way Customer Service on board handle the situation.

Do not believe anything they say about returning jewelry. First of all I never received a guarantee for my purchased. I had call to get one and that itself was a joke. Then I had to send that with the receipt to Starboard services bigger joke. It took the Mailperson 3 attempts before some one was there to receive it. Never heard anything until I called. I was told at that time I needed the full printout statement of the cruise. Had to call Carnival for that.Carnival emailed it to me and I had to return it to Star board services. Of course starboard never called me to tell me I needed that to send along with my return. This was the biggest run around i ever had to return something. My biggest and best advice is DON'T buy anything from fun shops unless you are absolutely positive it is what you expect. Carnival is our FAVORITE cruise line but will never purchase anything onboard again.

I was on The carnival dream April 29th went to bed on Thursday night and woke up with bites around the hip leg line back and butt area told my stewardess Tina which was great she called the supervisor they tore my room apart said they found nothing but sanitized everything if there was nothing found why sanitize I went to medical and they didn't even see me wouldn't see me told me I had to buy hydro cortisone cream and benadryl. I had benadryl and bought 4.25 hydro cortisone cream to stop the itch. I have pics of the bites which are many my daughter has bites on her too. We had a king bed. This is my 2nd time cruising on the dream. Never thought this would happen with a company of your size. These but a few pics I added to show the bites

When I booked my cruise I told I upgrade to a ocean view room just like some of my friends that went on the cruise with me. Every time I talk to Carmela he said we all had ocean view room and all on the same deck, when I get on the ship I didn't have a ocean view room, just stateroom I call him he said nothing he could do then, my point is, he knew the hold time I didn't have a ocean view room, but every time I talk to him he comfirm that I had an ocean view room, I was very dispointed.

Dear sirs,

I am emailing you regarding a cancellation.

My booking number was 1QNS16 me and my husband were going on Carnival Glory May 19, 2018 to May 26, 2018. I paid for the cruise on February 22, 2018 and had all intention on going. Me and my husband were looking to go alone leaving our 3 year old at home. Last minute April 28th I was informed that my sitter would no longer be able to keep my son due to an illness. This news was devastating to us since we saved and planned for this vacation for almost a year. I originally tried to upgrade my room for Carnival Glory but I was informed that the ship is sold out. So I had no choice but to cancel. I am not seeking a refund I am just requesting the money be placed towards another cruise with future dates. The amount I was penalized is $1, 168.50. The original price I paid was $1, 838.80. I would love to have my first cruise experience with Carnival and will make the appropriate arrangements as well as in booking for my husband, son and myself. I have already looked at future cruises and am interested in dates in October, which would be perfect for my sons birthday. I do understand the inconvenience this has caused since I work in the hospitality business myself but truly hoping you will be accommodating and work with me to further my experience with Carnival.
My contact email is
[protected]@yahoo.com

I do look forward to hearing from someone.

Thank you,

Heather Patterson

we recently cruised the carnival pride and was very disappointed in the change in ports we were suppose to do princess kay and instead last minute Nassau we had already been there for one and another we couldnt do much shopping as the shops were closed as they were not expecting our ship to port.. We had a group of nine of us that cruised on the pride and were sadly disappointed in missing the excursions we had planned for the missed port.. We are scheduled for Hawaii next April with the same group on the splendor and are debating possibly a different cruiseline This was not our first carnival cruise usually we do Norwegian I wanted to bring this to your attention.. Our recent cruise was the pride 4/22/18 and hope something gets resolved.. Thank you sincerely Donna Shannon [protected]@yahoo.com

Cruise Line: Carnival Cruise Line
Ship: Carnival Triumph
Itinerary: Western Caribbean (New Orleans)
Sailing Date: 4/28/2018
Length of Cruise: 5 Nights
Deck Location: Deck 8

From: Kent Robertson
2713 Dryades St.
New Orleans, La 70113
[protected]

Carnival Cruise Line:
I Kent Robertson, and my family booked a family cruise on the above date. Everyone was very excited to cruise for the first time together since mom past away. For some members, this was their first cruise, and sailing with Carnival since 1991, everyone was encouraged by me to sail with the cruise line I took my wife and kids on for several years. Unfortunately, some of our group members was thinking a Driver License would have been sufficient to board the boat.
We were told after arriving at the check-in desk that a Birth Certificate, along with a Driver License, would be needed to advance any father. By arriving so late we didn't have time to drive back to our home for the necessary paperwork.
We still as a group wish to eventually take the 5-day cruise stated above, perhaps later using the funds intended for this trip. We ask to be given the chance to make right this missed opportunity to sail THE FUN SHIP.

Mr. Kent Robertson 7/12/1964 Ms. Troylynn Robertson 9/8/1961
Mr. Tyrone Robertson 12/15/1972 Ms. Donna Womack 5/6/1962
Cruise Line Res #: 2BJB09 Cruise Line Res #: 2BJB84

Mr. Charlie Robertson jr. 9/19/1969 Ms. Trina Johnson 1/8/1983
Ms. Kevalenette Johnson 7/30/1973 Mr. Conroy Johnson 7/19/1984
Cruise Line Res #: 2BJC37 Miss. Zion Schexnayder 12/11/2014
Cruise Line Res #: 2BJD13

Several times a year I book a cruise for my husband to relax due to his stressful work load. This trip was no different. Although he stated the ship was nice, though no indoor pool, his room was nice-I did pay for the upgrade of a oceanview window. Good food also. The trouble started at night with groups of people running up and down the hall with "boomboxes" yelling and shouting above their music. My husband did call security and could even hear one of the females shouting at the officer that she did not have to be quiet. More upsetting than that though was to find out that prostitutes were on the ship and their "pimp" was openly going to tables and stating you give me 20.00 and she is fine with 65.00! I am appalled that is that blatant on the Carnival Imagination. My husband stated this was NOT a relaxing trip and would never do this cruise again. I called to complain and was told because I did not cruise no one would talk with me. Really?
I not only booked the trip, paid for it, paid on MY card the upgrades, shuttle transfers but after the fact then no one wants to help. I do expect a call from a supervisor with an apology, in fact the Carnival CEO should be calling with a profound apology that this practice is unacceptable. I am booking another cruise this summer and fall for my husband and several friends however Carnival needs to make amends for this trip before I pay for another one. There are several companies that would appreciate our business and I know they would make it a point to talk with me since again, I booked and paid for it. Again, I do expect a call from a supervisor.
Thank you,
K. Dimoff
[protected]

To whom it may concern,
My name is Steven Sahlem. I have used your cruise lines 4 times. On our last cruise that left San Juan PR on April 8th - 15th we were in r 117. At 3 of our ports sewage backed up into our stateroom bathroom. When I returned to buffalo NY I called your customer service number in which they informed me they would give myself and my Fiancee a 75.00 onboard credit to split. This is totally unacceptable. Upon returning home I got a very bad throat infection missed days of work. We want a full refund . If we dont get one we will no longer be using Carnival Cruise lines.
My contact information is Steven Sahlem 61 N Forest Rd Williamsville NY [protected] [protected]@gmail.com. I expect a quick resolution to this problem
Sincerely,
Steven James Sahlem

This was our first cruise with Carnival after being on multiple cruises with another cruise line. We wanted to love Carnival as we now have children and they have the most sailings near to where we live, Port Canaveral. Our trip started with noticing a foul odor in our room. Housecleaning cleaned it, but the smell persisted. My daughter had a nighttime cough and I had headaches that seemed to rectify themselves when out of the room. On the 6th day of our cruise, we walked into our room after a day at port to discover our bathroom floor was completed folded with sewer sludge. Both were drains flowing(shower and floor drain). It was 5:00 and we all needed to take showers so I tried calling room steward, then guest services. After multiple attempts and letting it ring over 30 times, I called room service who did answer the phone and tried to find someone for us. After 30 minutes a plumber came and snaked the pipes. Then 15 minutes later a room steward came and used the towels from our room to wipe up mess. As he was leaving, I said stunned, "You are going to disinfect too right? Sewage is toxic?" He said, "oh..you want me to spray?" Uhh..yes? Wow. Another 15 minutes went by and he came back and quickly sprayed. By now were almost late to dinner. My son was the first to jump in the shower. 5 minutes into the shower..he calls me..sewage is again coming in though both drains and my child is standing in sewage. I called again, they sent another plumber, and we had no choice but to either starve or go to dinner filthy. We made the best of it as this was our last night. We came back to the room and it was cleaned and a huge blower was blowing the carpet of our room. Apparently the sewage backed up into our sleeping area and damaged our clothes and shoes which were in this area. At this time I was in tears, and was never offered an apology from the cruise line or any type of sympathetic gesture. I filled out their survey after, thinking maybe someone would reach out to us. But again, nothing. I finally called their number and explained what happened and was told the best they could for me was a $100 onboard ship credit. Are you kidding me? This was a biologic hazard and my kids were exposed to other passengers waste. We were breathing in sewer gasses. Carnival clearly does not make things right, and from what I gathered on the phone, this was an every day occurrence. Buyer beware. I will NEVER step foot on another carnival cruise again.

On 4/23/18 at 1342 I called 1-800-764-7395 to discuss purchasing a cruise as a "Return from Deployment" gift for my husband. The woman who did not give a name talked to me like I was stupid and couldn't understand basic math in figuring cost. Then when asking about a military discount and discounted rate for child and having a large group she declined to allow us any discounts as the cruise was almost booked. After asking questions about the "More the Merrier discount" and differentiation of rates among the 3 rooms I was attempting to reserve, she huffed and puffed and told me she couldn't back up and give me the rates for the very minimal ($34.00 per person in the first room only even though two passengers were 3 and 1 y/o along with the active duty spouse just returning home from deployment) no other discounts were allowed and she kept referring back to the fact that the cruise was almost sold out. I was calling two months in advance. When I questioned the minimal discounts based on the fact that we had the young ones plus 6 other full cost tickets we were attempting to purchase and why they didn't fall in line under the more the merrier since I was booking and paying for them as well, she said it was not allowed and huffed and puffed because I wasn't listening. Well I would like you to know I am a healthcare professional with a master's level education. 4 other degrees to be matter of fact about it. I do not appreciate the fact that I cannot even speak to your representatives without this attitude and rude actions. I ended up hanging up on the representative. I will ensure that all of our military families know the importance of filling the boat with full priced customers rather than honoring the hardworking who bring more guests with them to celebrate that.

Booking Number 2FRF95. On April 14, 2018, we left by plane from Canada to Minneapolis, Minnesota which arrived at 8:30 a. m. and to catch a connecting flight at 10:55 a. m. to New Orleans to catch the Carnival Dream ship. Due to a blizzard and the airport closing down, and then the FAA closing all flights going and coming in to Minneapolis for the night and after spending the night on the floor of the airport, after 7 attempts of rebooking flights. We finally got out on the 8th try and 2 hours late getting out to Dallas arrived at 11:35 and missed the connecting flight out to New Orleans. We finally after again re booking a flight got to New Orleans at 3:28 and got a cab to the docks. we arrived a the docks at 3:55 with no luggage and the ship was still there. While we were waiting for our flight out of Dallas I had contacted Carnival Emergency line and explained what had happened and they were to e mail the ship and explain we are still coming. While we were on our way to the docks by cab I was on the phone to Carnival and they were calling someone at the docks. At the docks my husband ran out of the cab and went to the docked ship and the gangplank was up and a woman from the office finally came and said that the gangplank was up and it went up at 3:30 and that she could not do anything for us. She asked if we were going to chase the ship to the next port of call and after 39 hours of little or no sleep we could not go any further. We said that you want us to add more expense and hardship to get to a port of call to catch the ship that is still parked here at the dock and she said yes, she took our information down and we left, after taking to a passenger on board who we were supposed to travel with, the ship did not set sail till 4:25. We have all of the re booked boarding passes to show that we desperately tired to get to the ship on time and that we have no control over a well documented Blizzard and planes for departing late. We received a statement by e mail from Carnival stating that we cancelled the trip, and that you were only going to reimburse us for fees and taxes but we did not cancel, Carnival refused to let us board the ship. We appreciate any consideration for reimbursement or credit that you could bestow upon us. Thank you : Dale Johnson

DEAR SIR / MADAM
As princess cruises and p&o cruises both belong to carnival corporation why is it that the membership level we are with princess cruises is not accepted on p&o. We are platinum with princess and as we have just booked our first cruise with p&o I expected to have the equivalent level on p&o, but you do not honour princes level across both cruise lines. I find this very poor customer service and in the future we will use either royal caribbean or celebrity as they appreciate your loyalty across all cruise lines. I am sorry to say carnival do not and i will find it very. difficult to consider using carnival cruise lines for any future cruises.
Mr D. Jones
email [protected]@yahoo.com

Booking 8QS8S3- Sail date 4/1-4/7/18. This was my son's senior trip to take a cruise. I had to cancel since American Airline could not get us down to Miami to catch the ship in time. We had a 6:10am flight that would give us ample time but due to a mechanical problem and delays they could not get us there. My son was very upset and disappointed since his friends were on the cruise and he had saved his own money to pay for the cruise. Is there anyway we could get a credit or a refund. The travel insurance on my credit card does not cover this. Thank you for anything you can do.

Patricia Sadanowicz

Booking # 2HXV18,
Booking date 3/30/2018
cruise date;4/16/18

[protected]@yahoo.com
Please, I am begging carnival cruise line company to refund the cruise to us. We booked 2 weeks ago for April 16th 2018. It was to celebrate our anniversary tomorrow. This morning, I was supposed to travel from NY to Miami to be on Carnival Victory ship now. It is so unfortunate that I am sick with diarrhea, vomiting, and diagnosed with dehydration where I had to go to the ER immediately and doctor has advised not to travel. I have cried today cause my husband and I were prepared to have a great time with your ship and crew . It is sad and painful to be sick and losing money at the same time. Please carnival, it is not my fault for canceling. I could not travel against medical advises, as a health care member I know the consequences of disobeying doctors orders. It can cause complications and mortality and it would have been a bigger problem with sick passengers on board. Please carnival being sick, diseases, accidents are unpredictable and sometimes unpreventable. I believe in your loyalty and comprehension, my husband and I are in the VIFP club and value customers, I have traveled with you many times. Please, do not disappoint us, We want the full refund so we can continue travel with Carnival. If you need more information you can contact my doctor or I can email my ER papers.

My doctor's name is Kesler Dalmacy, M.D.

LIC#155589

TEL: [protected]

Email: [protected]@aol.com

I mailed a detailed letter that asked how I could book a cruise in my name, list a guest and that guest be able to change the PIN number denying me access to the booking and removed my name from the reservation al together. What about the deposits I made? Why didn't I get a chance to put in writing the request as the ticket contract states and how could I be removed from a booking without any notification from carnival? I have lost deposits made, money spent on personal items concentrated for the trip.
I mailed a letter and sent to the Miami Headquarters 2 weeks ago.

I'm writing this to inform carnival cruise line of my situation. I was planning a lady's cruise for June 30th 2018 on the carnival valor. My self( Katina ), Mellony (friend), Wilberneisha (Mellony daughter), and Alexis (Mellony daughter in law).Mellony mother was unfortunately diagnosed with brain cancer. Now the ladies can't leave her side. I'm left alone to pay for everything. I got penalized for $450.00 i would like my money back cause i still want to go on the cruise. This is a hurtful crisis. Email me at katina.[protected]@yahoo.com For more information i got it. Thanks in advance.

This was the last of many attempts to resolve our complaint with carnival. Which is a shame. We were so pleased by our prior experiences. Now we feel lied to, and we feel you stole from us. I will be contacting NAIC and the Ohio dept of insurance

Thank you for your email increasing the credit to $1364.58. This will certainly come in handy for future vacation planning. However, I am unclear as to how you arrived at this amount of credit. Can you please provide me with an explanation (breakdown) of how you arrived at this amount?

Also, while this credit is appreciated, I am still not done with the fact that Carnival sold us an insurance policy indicating that we had "cancel for any reason" coverage. The reason we purchased the policy in the first place was because of our concerns about traveling in hurricane season, and we specifically wanted to be able to cancel on our own if needed.

Then, after the hurricanes came through and prior to Carnival cancelling the cruise altogether, there were numerous phone calls made to Carnival to learn of the status of the cruise, and to verify that we could cancel for any reason and be reimbursed. In those subsequent calls,  every representative we spoke with indicated that we would be able to receive 100% reimbursement because we had the trip insurance if we chose to cancel the cruise. Since you are likely required to record and retain copies of those calls, I encourage you to listen to them.

It was upon the basis of the original call where we were sold the insurance, and the follow up calls that were made just prior to the cruise cancellation, that we chose to cancel the cruise and rebook another vacation. Had YOU not advised us that we could do so and be reimbursed 100%, we would not have done so.

It is my believe that we were, intentionally or not, defrauded on the front end by selling us an insurance policy that did not cover what you indicated it would, and on the back end, by providing inaccurate information to us about cancelling the cruise because of the hurricane. 

Keep in mind that your lack of responsiveness to us about whether the cruise would even happen, also was a factor. Because we were not getting answers about the fate of the cruise, we wound up having to re-book and pay higher rates than we should have, for another vacation during the one week that my wife had scheduled off for vacation at work. Being forced to make these decisions, because Carnival was providing ZERO answers to us, was very time consuming, costly and stressful.

I have made numerous phone calls in an attempt to reason with you and to be reimbursed my money that I am entitled to because of your poor job in providing accurate information about the insurance coverage we purchased. If you are unwilling to reimburse me fully for the fees I paid (cruise and airline fees), then I have no choice but to take other actions. I am certain that other prospective Carnival customers would be interested in hearing about how poorly you handled this situation. I also believe the Ohio Department of Insurance or the NAIC would be interested in hearing about your insurance sales practices.

I look forward to your prompt response.