Replied
I would like to express my frustration and dissatisfaction with Carnival Cruise Line. My luggage was lost and this completely ruined my only vacation I have been able to take in three years with my children and our first cruise experience ever. My luggage will has not recovered and the only way to resolve this issue is to provide a full refund for the total amount of cruise so that my children and I can take another vacation that meets the expectations of what a vacation should be and offer. I have filed with my trip insurance for reimbursement, but this does not resolve the issue that my vacation was a complete nightmare due to not having any of my items. I can provide a detailed accounting of the events that led to my family vacation being ruined as well as the specific impact that Carnival losing my luggage had on my family vacation.
Claimed loss: 4,000
Desired outcome: Full refund or credit for the entire cruise.
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Losing your luggage on what was supposed to be a special vacation with your children is beyond frustrating, especially when it’s your first cruise and the only trip you've had in three years. Carnival Cruise Line clearly dropped the ball here, and while insurance might help cover some costs, it doesn’t fix the fact that your vacation was severely impacted. A full refund would be the least they could offer given how much it affected your experience. Hopefully, Carnival takes this seriously and offers the resolution you and your family deserve.