Carnival Cruise Lines
Reviews and Complaints

I booked a 5 day cruise on the Carnival Elation departing out of Jacksonville, FL on January 9, 2017 through the Priceline website. Listed on the website were special offers:

Great Rates + A 2-Category Upgrade!
◦ EXCLUSIVE: up to $50 Onboard Spending! – 3 days left!
◦ Up to $1000 FREE Hotel Coupon – 4 days left!
◦ $100 bonus hotel coupon for last minute bookings – 4 days left!
◦ Onboard Spending: Up To $1000!
◦ Earn Unlimited Future Cruise Credits for Referrals!
◦Up to 3-Category Upgrade!

When I inquired about the special offers, the operator told me they would be given upon boarding the ship. However, the cruise staff and supervisor refused to honor any of the special offers and referred me back to the booking agents. Of course, the booking agent bounced me back to the cruise staff. It was a classic bait and switch and a volley ball situation.

Upon arriving in our room, I nearly cried. I had taken a previous cruise through Carnival and the room was beautiful and well maintained. The room we were put in was disgusting. The carpet was has never been replaced (1998) and was filthy. We couldn't see out of the window because there was a leak in the seal between the panes except the one day the staff cleaned it. The furnishings were also from 1998 and were dirty and outdated. The mattress has never been replaced either which is probably some violation of health codes. Many public areas on the ship were outdated, rusty, damaged and badly in need of renovation and replacement. Some of the photos are posted below (cloudy window, flatscreen tv in old box, mildew on shower wall and more). The photos I saw on the websites were obviously taken when the ship was new, 19 years ago. To top it off, the room smelled so I had a headache most of the cruise.

Despite my tearfully begging and speaking with staff six or more times about moving me into a better room (which I offered to pay for), they continuously refused or lied and said they would contact me at the next port... I recorded some of these conversations. On the last day, we were sent a $2 bottle of red wine as consolation (I'm allergic to red wine).

To add insult to injury, I checked a bottle of Ole Nassau Mango Rum as a keepsake memoir which I purchased in Nassau. Because the staffer checking it, sat it aside and did not tag it right away, I asked her to. When I got home from the trip, I open the brown bag she taped it in to find a bottle of coconut rum which was not mine.

To be clear, If there had been any way I could have disembarked, gotten my thousand dollars worth of flight money and hotel money back, I would have.

I would like my money back and I would like Carnival to send me a bottle of Ole Nassau Mango Rum. I was deceived about the Special Offers and the room condition and appearance. My rum was switched. This is paramount to fraud and theft.

We were on Carnival Elation Thurs Feb 2nd - Mon Feb 6. The very first evening (Feb. 2) of our cruise we were seated in the dining room (6pm seating) 5 of us in our group at a small table surrounded by 4 tables of 10 guests. The table directly in front of us was being very loud, but we just let it go for a while. They were visibly intoxicated and getting up out of their seats and stumbling around, moving from table to table (found out they were on a company trip). They became increasingly louder and we asked our server if we could possibly move. We had our 2 year old granddaughter with us. He laughed it off and said, Oh I will get them to calm down. The surrounding tables were getting upset and annoyed with the level of noise also. The staff continued to bring them drinks which only made them more loud and obnoxious. Then they started using very foul language, so we asked them to please have some respect for the people sitting around them trying to enjoy their dinner and also to watch their language. This angered them and one gentlemen stood up and told my husband he was going to choke him. This continued throughout our entire dinner. Some of the staff went and got the Maitre D and he came over to the table and told them that this stops now. They argued with the Maitre D and talked about freedom of speech and a bunch of other nonsense. Saying we should have taken a Disney Cruise if we wanted to have a child on here with us. He firmly said "this stops now!"
And that was the end of what was done. After the Maitre D left, they continued to run their mouths, cursing and the one man stood up and again said if he sees my husband later, he is going to choke him. My Son in law stood up and another man stood, but nothing came of that. They were not escorted out of the dining room. Our dinner was ruined, and we ran into them a few times on the ship and nasty comments were made. They insisted they were on a company trip and here to have fun. Well isn't everyone who goes on a cruise there to have fun? Our cruise was our birthday/anniversary gift from our kids. We feel like we shouldn't have had to deal with that in the dining room, it wasn't like we were at the bar. All guest should be able to enjoy their dining experience. After asking our server several times if we could have a different table, we decided to ask the Maitre D the next morning if we could move. He was very accommodating and moved us to a completely different area and did so for the remainder of the cruise. This was our 4th Carnival cruise, and all of the others were great. I know Carnival isn't responsible for how people act, we just feel they should have been escorted out, and not keep serving them alcohol when they are belligerent and disrespecting the staff and other guests. The company they were representing was [removed].
We feel it should never have escalated to the point where we had to ask them to quiet down, or be threatened by another guest. Should have been taken care of when we first complained to our server.

Thank you for your time and attention to this matter

[removed]

There was an incident at the Fort Lauradale airport on January 6th because of which our flight was cancelled and we were rebooked by Delta via Atlanta to West Palm Beach. In Atlanta the next morning flights were delayed due to weather conditions. I called Carnival and informed them of the possibility of us being late. Carnival representative informed me that should I miss the ship then I’ll have to fly to Ocho Rio, the next port of call where I can board the ship. Fortunately, we were able to board the ship an hour before the scheduled sailing time in part due to shuttle provided by Delta airline to the Miami cruise terminal.

Within one hour of sailing on January 7th 2017 from Miami, the Captain announced that Sensation would not be traveling to Jamaica, but Cozumel, Mexico, because of adverse weather conditions (high seas). That evening the ship began rocking and rolling and the next day there were noticeable numbers of passengers that were sick and vomiting in the walkways. We have never been seasick but were feeling not well that day. Most of that day was a write off. We spent most of our time trying to find a spot that was stable.

What was particularly disappointing is that no directions were provided on board by Carnival to deal with this situation and passengers were left to fend for themselves. The crew could not also care less.

Later on the second day afternoon it was announced that the Sensation would not be also traveling to the Grand Cayman Island, but to Freeport, Bahamas. This change in itinerary was also made due to adverse weather conditions. A lot of people were angry about this and complained to the guest services.

We had an Ocean view room that was small but fine for five days. The housekeeping staff provided good service. When the ship was hitting the waves, the closet doors would sometimes bang open and shut. Security staff on the ship also provided quick and efficient service while getting off and on ship on the two ports of call.

The food was average. We dined in the Fantasy dining room for all five evenings. The waitperson provided good service. The amount of time to receive appetizers and the main entrée was adequate. Unfortunately, I cannot say the same for the Lido Restaurant which offered casual food options such as Seaview restaurant, Mongolian Wok, Salad Bar, and the Carnival Deli. The food was at best average – options one would find in the food court at the mall. After eating in the Seaview restaurant twice I did not feel well both times and decided to give it a pass.

The ship is noticeably old and has a purple décor. Sensation was built in 1993 and was revamped but it is still very dated and lacking amenities newer ships. Overall the ship was crowded especially the Lido deck area. The hot tubs were usually full. It was so windy therefore it wasn’t possible to sit outside. Often the Sun deck was closed due to the wind.

Our pre-booked excursion on Cayman Island was automatically refunded into our account. We booked another excursion on the ship on a short notice at Cozumel. The excursion in Cozumel was good and things went smoothly there. Unfortunately, the same cannot be said of Freeport. The area where the ship docked is in a commercial area with freight and container ships. We took a taxi to Port Lucaya marketplace. Many shops were closed and there was little to do. After a few hours, we took the taxi back to the ship. Why the decision was made to visit a place where there was nothing to do and where there was major hurricane damage is beyond me!

Thus we ended up going to Cozumel and Freeport instead of Ocho Rios, Jamaica & Cayman Islands. Carvinal refunded difference port charges into our accounts. Most people on this cruise felt disappointed with change of ports we visited.

Disembarkation process from the ship could have been smoother. We were waiting for about an hour and it was around 10:00 a.m. before we disembarked. Not sure what happened but there was a hold up to get passengers off the ship. The waiting areas were full.

I contacted Carnival “Guest Care” multiple times via email for discount off future cruise given the above state of affairs. Carnival’s stated position is they do not offer compensation of any kind for weather events beyond their control. Carnival does not care about their guest having a good experience during cruise. While they say customer service is important, they have done nothing to show that they care about customers under the circumstances we underwent.

This is in contrast with Delta Airlines which offered a future travel credit and the Holiday Inn in Miami which offered points credit for future use for weather/FLL incident which was also beyond their control.

Summary
Sensation was the worst cruise I have been on yet (we had previously been on an Alaska cruise). Given, that Carnival does not care for their customer’s satisfaction we will be trying a different Cruise Line next time. We do not feel that we enjoyed this cruising experience.

In the end know that if there are any unanticipated weather events which result in change in itinerary to lesser quality ports then Carnival will not be there to compensate (or offer future cruise discount) you. For Carnival – the customer is not first. The strategy appears to be one of offering low price to bait customers. Ultimately know that you will be getting what you pay for and haven forbid of something unanticipated happens then Carnival will not be there for you.

We booked a cruise though Frosch/pompano beach, Betty . We bought the insurance, but was not told it was for sickness only, we even ask if we could book on another cruise at a later date, was told no. We paid a little over $1700.00, the cruise was 7 days and was for Jan 21 2017, We told them on Jan 1 2017 our situation, and just got the letter from the insurance, Allianz, on Feb. 3 informing us that it was not covered and have lost the money we paid. We told the lady Betty that we booked the trip though we wanted the insurance in case something would come up or happen, we was never told it was for sickness only. Charles and Brenda Mooney [protected]

My husband and I decide to take a cruise out of Charleston after taking numerus cruised out of ports all over Florida. We thought this would be a convent way to take longer cruised from our home state. After booking this 5 day cruise we took off 3 days of work to go. We have always been able to get on the ships by noon and spend the day enjoying the ship. This was a big mistake we received an email that the ship was going to have a slight delay and that we should not arrive before 5PM. I’m sorry this is not a slight delay this is missing a day off my cruise. It was too late for me to not take the day off of work so I lost my pay for this. Then I get the call saying that Carnival will give us a $15 credit for the delay for lunch in Charleston this was an insult. I think this should have been more like a $150.00 credit for each of us for a missed day of the cruise.
The first problem started in the parking lot with the horrible line we ran into. After you pass through the gate you are stuck. They did not tell us the line would not move for 4 hours. We ended up sitting in the parking lot until almost 6:30 when it finally started to move. I know that the parking lot was not staffed by Carnival employees but Charleston Port workers. I will say this was the worst experience I have ever had with parking. The employees were rude and making us think we were stupid for getting in line. I live in Charleston and know my way around I knew that after sitting in the line for over an hours this was going to be a problem. I ask if I could walk out of the gate and go across the street to grab a sandwich but was told if I left I would not be able to re-enter. When the line finally started to move we were ask 3 times in the line to see boarding passes and passports this has never happened and any port we have ever sailed out of. Then after dropping off bags we were directed back out onto the street/ outside the gates! Did I also mention that these where the rudest workers we have ever dealt with so much for the southern hospitality? If this is what we are portraying as the friendliest city we are in trouble and I would vote no for more cruise ships.
After finally getting to the desk to check in they give me my card then handed my husband his and say welcome to your first cruise? I told the lady we had always traveled together and there must be a mistake I had registered us online as normal and had no problems. She tells us this will have to be fixed on board and to go to guest services. No problem we can do this on the cruise- another big mistake the lines for guest services where extremely long like an hours wait every day. We finally decide to take the time and stand there on the second day. The attendant was very nice and said everything was taken care of and that the extra water and drink coupons would be sent to the cabin. No they had to come from them so again back to stand in this very long line the next day.
I have cruised on many different ships and never made a complaint I know that not everything can be perfect. But for a ship that was just taken out of dry dock for updates I was very disappointed. They made sure that the first bath room that you saw on the cruise was clean and looked new. While the bathrooms on the deck had tiles that were missing and exposing beams with wires hanging down the other was closed so this was the only choice. As for the room it was clean but the bath room in our room did not get a good cleaning until the second day when I mentioned to the cabin attendant. I was very disappointed in the towels I sent several back due to very large dark stains making me wonder if they had been washed. Again he was very helpful and brought new towels.
As for the food on this cruise I was very disappointed. Most of the time the food was cold and very limited. Granted I don’t go on a cruise for the food I go for the relaxation so I have no expectation for food. I would like to say I have never been on a cruise that required me to pay for lobster on the elegant night. After the bad experience that we had getting on we decided to dress up and go to dinner only to find out we had to pay for my husband’s steak. Which by the way was over rated and over cooked. I decide I did not need lobster if I had to pay for it. But probably the worst was the coffee makers! Don’t put thousands of people on a boat in the middle of the ocean with coffee makers that don’t work! I was very disappointed in the staff to be told that there was a coffee bar on the ship but we would need to pay for our coffee! The next two mornings I decide to order room service just for the coffee.
Again I have never complained and have been a loyal Carnival cruiser for years but this was the worst experience I have ever had. We now have the time to cruise more but may decide that it’s time for a change if this matter is not considered to be important to Carnival. I normally rave on the experiences that we have and the fun with Carnival but I have been very quiet on this matter. Several people have ask how the trip out of Charleston was I have decided that now is not the time to comment. I was really hoping this would have been a better cruise considering we could jump on a ship out of a port 15 minutes from my house for a quick weekend away.

Thank you,
Cynthia Waterlander
Kenneth Waterlander
Cabin E253
Booking Number 4KX4N4
Carnival Ecstasy
EC20140125005

Booked trip in April 2016 Leave Feb 6 2017 was told by customer service in Dec.2016 that we had the faster to fun pass .So some friend decide to go with us they booked and got the faster to fun. So today I print out my boarding passes and find out we DON"T have the faster to fun pass called customer service about this was told that would of never happened I beg to differ it did happen so asked how I could fix this they said there is no way mind you the four of us are traveling together so I guess Carnival has decided we are not traveling together. This is my third trip with Carnival but this will be my last if they don't try to assist me this cruise is to celebrate our 30th anniversary . Thanks Carnival for all the wrong information witch has caused us a lot of stress and separate our party up.

Hello,
My name is Angela Tucker and I am emailing hoping that you can assist me with a problem. I have organized a group of people to go on a the Carnival Conquest on January 6, 2018. I submitted the Group form on Monday at 10am but I noticed
the form said it may take 24-48 hours to hear back so I called the Carnival customer service number and stated that I wanted to book my cruise so that I could take advantage of the $49 deposit. I told the person that I would have more people booking and could we all be linked together and made a group once we hit 8 cabins. He told me that would be no problem. I told him that my uncle had just booked online under his booking# so he said he linked us. I still thought this meant forming a group. I never heard back from the form I submitted so I called on 1/31 and held for 45 minutes and I finally hung up. I called again today and held for about 30 minutes. Finally someone answered my call but I was transferred approximately 5 times before reaching someone. He said the only way to form my group now was to redo it all under a group but pay the higher deposit of $250 since the promotion expired the day before. I don’t feel like this was fair because I tried since Monday 1/30 to get this going as a group for the $49 deposit. I don’t see why my booking numbers can’t be moved to a group number now for the money we have all paid to reserve.

I feel like I have reached a dead end with your Customer Relations department. I have been on past cruises with other cruise lines and never had a problem like this. I would appreciate any help you could give me in getting this resolved.

Currently I am at 8 cabins and have several other family members wanting to book.

Thank you for your time and consideration.

I just got off the first cruise I have ever been on and was so excited about it but it started off as a nightmare! I went down to Charleston the night before and rented a hotel ($160) so I wouldn't have to get up so early and make that 5 hour drive. We were suppose to board at 2:00 but was delayed due to weather in Freeport on the cruise before us which I know is out of anybody's control but the ship was at dock at 11:00 am in Charleston. What took so long for them to get ready for my cruise? None of the workers in the parking lot was able to tell us anything because they had no idea what the delay was. My family and I had to find something to do for 8 hours before boarding the cruise. A email was sent out saying a 5 hour delay but I didn't get it until very late that night. Around 3 o'clock I was told by one of the port workers that it would speed things up if I went ahead and checked my luggage in so that is what I did. Our birth certificates, ID's and boarding passes were checked also and 2 stickers were placed on our car window. We came back later thinking that since all of our stuff was checked that we wouldn't have a problem. We were very wrong! It put us in the same parking lot with hundreds of other cars at a stand still for approx 2 hours before we were able to even park. Finally we were able to get into our rooms which were nice and our luggage was there so that was a plus. We had downloaded carnival hub app since we had so many people and children in our party but the chat option didn't work for the first 2 days of the cruise and the staff didn't have a clue what was wrong. This caused major frustration for us not being able to communicate with each other. The other part of the hub app was great being able to see what was going on and when. We missed our first dinner since we didn't board until around 7:30. The food options and taste were very disappointing. Most of the time the drinks were out, ice cream machine wasn't working, cakes were very dry, pancakes were hard and it was hardly every any side dishes. Most all included a meat of some sort which wasn't good. I was told by so many other people that we would be able to get lobster, steak and other things at dinner but that wasn't included in our price which we thought was. The water in our sink was a tint of brown. The boat was very rough riding since they were trying to make up for the lost 5-6 hours causing my family to get sick and stay in the room. Nightmare! I will say that I had no problem with the staff and I thought all the activities were great. My 13 y/o son thought his club was very boring..My 16 year old loved his..They didn't do the ice carving contest because they said it was too cold outside. Don't you want it to be cold outside when doing that? On the last day before debarking it stated that the picture people would be on the ship from 7:00-9:00 am but none were there so I have no pictures from my trip. Yes I could have bought them sooner but my plans were to buy them before getting off the ship so they wouldn't get messed up during our trip and it couldn't be done. We still had a good time after about day 3 but the $15 dollar refund that they gave was sorta like a slap in the face. I spent a lot of money to go on this first time cruise and also in the casino for them to only offer $15 refund. I think it should have been atleast $150-$200 per person for the inconvenience and the bad start. I'm not going to judge all cruises based on this one but I hope that your company would be gracious enough to refund more than they did for the trip that was so important to me. I will say again that I thought all of your staff were great. They were very funny, sweet and helpful. I did dislike that my sons and nephews were having to go to the bar to get a soda. It was a machine that you can put your card in to get beer why not a machine for soda? The debarking was very smooth thank god. I would consider coming back to carnival but if this isn't taken care of I will never go on another cruise with your company again nor will I recommend you to anybody else. I didn't go to customer service on the boat to complain because believe me it was a very long line doing that and it wasn't the 2 ladies fault that was working the counter so I wasn't going to take my frustrations out on them. I was made aware that many of the ones that complained early about the cruise was given back a good amount of money and the ones that didn't go right away wasn't given hardly anything. A few things that needed to be fixed that I noticed was the plug above the sink wouldn't run my hair dryer. The bathroom on the lido deck was missing half of the ceiling and the other half looked as if it was going to fall in.

My voyage number was EC20170125005
Cabin number U186
Names: Timberly, Garland, Zachary and Bryson Tant
P.O. Box 204
Zebulon, NC 27597

Please feel free to contact me via email and I will gladly give you my phone number through that route if you need to talk to me on the phone.

[protected]@easternwakeems.com is my main one but another is [protected]@aol.com

We are currently booked to go on Carnival Cruise Feb 25, on ship called the Vista. We had flights booked and cruise.
My friend joined us following few days after booking and booked flights as well. Upon doing so, carnival changed my flights( for me and my husband ) to their flights.

I called Carnival Cruise line asking for some sorta reprieve and nothing was given.

Absolutely NOTHING, very disappointed. We are cruiser and been on a lot of cruises and never been treated this way.

We were atleast expecting a room credit or some considersation

Jacqueline Stride

I booked 2 cabins on carnival Liberty for 7 people & paid a total of over $2300.00. I was notified the Liberty was being replaced by Valor. We were to check in port Galveston @ 11am 1/14/17. I was notified 9am of fog delay but I was already in Galveston, they said new up date in two hrs. they kept updating every 2hrs or so, until finally @ 4:30 they said we would not load till next day & next update wouldn't be till 12noon next day. This made it hard to find hotel for 7 people, found hotel 50 miles away. then next day 1/15/17 @ 9am got a call that Valor would start loading @10am & leave port @2pm. Here I am 50 miles away with 7 people to get ready & feed& get checked in. Was also email that we would loose 1 port & be refunded in 3weeks, port being Progresso, Mx. Next day 1/16/17 @ sea they change it to Cozumel & start advertising to buy booklet the save $ @ their shops on port dock in Cozumel. Carnival never contacted me in anyway as to how much$/when refund was going to be, so I called & they said it was being processed. They credit me with $171.20for cabin 1320 which I paid $476($119p/p)port fees& $263($65.79p/p)tax fees;& $145.40 for cabin 1317 which I paid $347($119p/p)port fees &$197.37(65.79p/p)tax fees as to what my booking agent broke it down for me. I just can't see justification on their refund amount as we only did 1 port & lost 1 day. Thanks Victor F.

My group # 9T6VS5 arrived at the Port of Galveston on 1.14.17
Did not get the conformation that ship was not going to leave until around 6:30pm. This caused us to have to eat lunch & dinner and book a hotel. We were ask to arrive back at the Port around 6pm - 7pm Sunday 1.15.17.
Carnival is refusing to credit us for 2 days. We did not leave Galveston until 1am Monday 1.16.17 morning with a cancellation of Ochs Jamaica. I have been cruising with Carnival a long time and was not pleased with the customer care.

cruise with carnival many time gold members now expecting and enjoyable happy trip which wasn't at all room was dirty around toilet bowl area mould black stains and wall scraped blood stains and casino floor was full off smoking gamblers couldn't stand it at all left asap lunch in main dining room was cancelled indefinitely I never go back carnival cruise will try Celebrity or Oceania line instead vifp # [protected]

Hi,
Me and my wife have participated in your cruise on the 20.1 till the 23.1.
We must say that we really dissapointed from the cruise.
We recived a room near the elevators and we can't sleep because of the noises all the 3 nights.
Also for the "dessert" the last night was like a nightmare! The crew employees have done construction from 5am in the morning! And we wake up like is it a nightmare!
We spoke with the guest customer services on the ship and they give us a 50$ back, this is a joke!
We spent more then 750$ for a cruise that we only suffer!
We want the money back it's not respecting thing to do to us we fly all the way from Israel and we heard about your company too many good things! In our dreams we didn't expected that kind of thing!
That was the worst vacation we ever been and we defently not gonna recommend about your company To anyone.
Please refund our money.

Hi,

Im sorry if my email is not writting correctly. I speak french ...so i will do my best.

First, i want to tell you that it was my second cruise on carnival boat. My first cruise was wonderful. The ship was perfect and our room was clean ! Wow! It was 3 or 4 years ago. Sadly, the last i did with my parents and my boyfriend was not like this.

First, when we arrived in our cabin, it was not clean. We saw that the stewart did his job but they was a lot of dust on clothes rack, tablets, etc.

Bathroom was really dirty the first day!

We only have one dressing gown and we were 4 adults. We did not have enough towels. We had to asked to the setwart...

The boat was really old inside...I dont think that it honour Carnival boat's. Last cruise, it was clean and nothing was broken.Also, It has food on the ground at restaurant ...

People who worked on the boat was unhappy...except the guy at the restaurant who bring us food. His nickname was: "Kodak" I want to congratulation him but at the buffet i did not feel like a guest...It was more like "eat and go".

So im not happy of our cruise. For my dad and my boyfriend it was their first cruise and they told me that they will never do another cruise. Im very disappointed of that because and know that Carnival ship can be very fun and clean.

It was on the carnival elation
Our reservation number was :4NZ2H9
It was on January 5 to january 9
Our cabin was M255
We want to Bahamas

* We did not take pictures because we found that it concentrating on bad things...My father did not want that i complain ...He just said "I know what to do, i never come back" But i want the pass good time on Carnival ship again and i want to show my boyfriend and my dad that Carnival cruise can be really fun.

My name is Lisa-Marie Paquet

The name of my family is
Victor Paquet
Jean-Rodolph Noel
Francine Paquet

I hope that you will able to do something to correct the situation...

Thanks a lot

Lisa-Marie Paquet

I cruised on 12/19 on the victory and used my atm card in the casino on the victory. This is the only location where my card was used.
Shortly after my return my atm card was used by someone that hacked my account and charged two charges of $1003 each at a walmart superstore in miami, fl.
I suspect my card information was compromised by using the on ship atm.
I use an rf blocking wallet and take precautions and very cautious about protecting my information. I do not use it for any thing other than cash advances. I feel either an employee or the machine on the victory compromised my information.
Letting you know and want to know if you have received other complaints of this nature.
Thank you
Robert

My husband and I recently returned from our first cruise, Jan 12-15 on the Liberty. This was a surprise for my husband's 50th birthday, and I splurged and booked a cabin with a balcony (#6-347). Unfortunately, the couple in the next cabin (#6-351) were chain smokers. Every time we went out on our balcony, they were either already out on theirs, smoking, or would come out a few minutes later and light up. My husband and I are both allergic to smoke, and inevitably, we would leave our wonderful balcony each time we went out, after being exposed to the smoke. We complained to our steward about this three times, and to 2 other stewards as well, and they all spoke with the smokers and explained the rules about where they could and could not smoke, but it made no difference. My husband's allergies kicked in and he now has a full-blown sinus infection. This really put a damper on our whole trip. I hope you will consider establishing a policy whereby smoking in non-designated areas would result in a fine. I think if that had been in place, we would likely not have had this problem. I hope you will consider providing us with a cruise experience in a cabin and balcony we paid for and expected. My brother and his wife stayed in a similar set-up down the hall (6-309) and had no problem at all. We really wanted some R and R, and the smokers ruined it for us. Thank you for your attention on this most unfortunate experience.

I have received a email about giving me 25% off next cruise
I am sorry that doesnt feel like enough!
The says the port were cancelled the decks were so full i had to sit on the floor and eventually went instead!
I ended up going to the spa and spent a fortune for something to do!
And the money the boat made the 2 days we didnt dock with booze was probably amazing for u guys?
I will never travel with carinval again and will warn people not to travel with u guys!
We should have been compensated on this trip

Dear, Carnival Cruise Line
Hello my family and I were supposed to be on your cruise ship the Magic Jan.7-14, 2017 the 7-day Western Caribbean, but unfortunately our airline ran late getting us to Orlando on time. And I am letting the airline know we missed the ship.
I called your emergency line to let them know we were running late and I called when we landed but it took a long time before anyone answered the phone both times. When I called to let them know we were in Orlando the lady on the phone stated that she had no record that I had called around 12:00ish. When I called the 2nd time to let them know that we were in Orlando and were on our way to the port, the lady was not very helpful with us, but she did try to call down to the port and stated there was no answer down there.
This trip was a Christmas gift to my kids and my mother-in-laws 1st cruise. They have been waiting to go on this vacation. We asked the lady on the phone if she would be able to help us get on another one and she stated they only had 1cabin and we needed two. And then she stated that there was nothing else she could do for us.
Here we are sitting in Orlando airport and nowhere to go, no car, no room, no air fare to get home, and the kids are so upset their Christmas gift they have be waiting for is gone.
We are asking you to please grant us another cruise so my kids could have their Christmas gift. We would like to take the same cruise next year Jan2018, do to my kids are in school and work we can’t take any more time off this year.
Please make their Christmas gift come true.
Sincerely,
Sam& Sherry Broomell
801 Park Ave.
Kennett Sq., Pa 19348
[protected]
Booking # 2GF5F4 & 2GF5R2

I am very disappointed and we haven't even sailed. I was online purchasing the bubbles package for myself and son and then going to purchase the cheers package for my husband. It then indicated everyone in the room had to have the alcohol package.. Really?!? I don't drink and am a diabetic. To which, I have the sharps container in the room/requested, so they do know this. I will not be paying $400 per person to have this.. I am very disappointed and won't be cruising carnival again.
Amy

I had booked a cruise with Carnival Legend for August 2017. The same day I cancelled the same cruise, I booked three cabins, I was told I would get a full refund of my deposit . Well after getting the phone run around I was connected to this "customer care rep. Ivan ". He was rude, kept sighting security reasons, I asked for another rep. Was told NO, I asked for his supervisor again was told No, he is the supervisor. I am a platinum guest, I have been cruising with carnival for almost 25 years, not far from being a Diamond. I book 4-6 cruises a year with Carnival, and this is the treatment they give a guest? Not just me but anyone. Maybe Carnival has forgotten what and how far a "good" customer care rep. Is. I have no problem cruising with other cruise lines, if their customer service reflects that are very much appreciative no respectful of you as a human being will guess what, I don't mind spending my money for good customer service. In a messed up world we have today a little help no kindness to another human being will be appreciated. Sorry Carnival Ivan but with your attitude you will do a lot more harm for Carnival, then good.