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Carnival Cruise Lines Complaints 1282

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12:00 am EST

Carnival Cruise Lines scam! no refund back!

We would like to file a complain about carnival cruise lines, and our travel agent bill browns plaza trave/capitol marketing [protected]) , our travel agent name is maggie haberstick, her number is [protected] and her email address is e-mail.

Our honeymoon trip, a cruise to alaska (Booking#5jx290) had to be canceled after problems at the us postal service and bureaucracy at the uscis (Former ins) prevented us from having our international travel documents in order in time for the sail date. Accordingly to carnival's policy, we will get 50% refund of our payment (50% of $2,500, about $1,250). We canceled our trip because of below reason.

One of us is at the final stages of the u. S. Green card process, and needs, like anyone else in that category, permission (~{!0~}travel document~{!1~}) from the uscis before traveling abroad. The normal processing time for travel document is 30 to 90 days.In order to be well in time, we sent out the paperwork on january 30 (Almost twice the maximum stated processing time before sailing!). However, due to unknown reasons at the us post service, it took until february 22 before it finally got delivered. When the 90 days since the initial filing passed, we started calling the uscis customer service hotline (Which is the only way we are allowed to inquiry for our case) , our inquiries were replied on june 7, at which time we were told that it may take up to an additional 60 days! Since then, we called uscis again on july 12, and this time we were told no following up inquires will be written by the customer services for any case within 6 months since the initial receipt date, for us, it is february 22, which means until august 22, any inquiry from us will not accepted by them. More than anything, this exemplifies the bureaucratic incompetence that we are up against.

We write a detailed letter to carnival to ask for a voucher towards future cruise, and hoping carnival will understand that the problems caused our cancellation are purely the fault of third parties which is totally out of our control, but all we get is a free upgrade subject to cabin availability within the same class accommodation. Compare to the 3 level free upgrade promotion program often offered by carnival. Clearly we didn't have anything back from them. Just like a lot of complains we saw online, it looks like carnival never put them into other peoples shoes.

Not only that, we canceled our trip around jun 10, up to now more than four months after our cancellation, 2 and half month after our cancellation, we still didn't have our refund back. We made many inquiries to maggie haberstick by phone and email, but never receive any reply from her.

We will really appreciate it if you could help us solve the problem or direct us to the right person who can assistant us further.

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Cheryl Cohen
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Sep 07, 2007 9:56 pm EDT

I have to disagree with this writer. I realize that every situation is different, but I have NEVER had a problem with any of the FOUR cruises I have been on with Carnival Cruise Lines on the Imagination, Fascination, and Legend ships. If the company was truly a ripoff, there would not be so many repeat guests like myself!

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Mike W
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Feb 22, 2007 3:03 am EST

Read the brochure. You are responsible for having the proper travel docs at time of boarding. It is not the responsibility for a company like Carnival to hold your hand and make you feel better when you did not do what you were supposed to do. However, it is nice to see that you can blame a third party. How about taking some responsibility. If you didn't have travel docs in hand, you should not have made the reservation. PLAIN AND SIMPLE!

Stop blaming companies & agencies for your lack of planning!

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12:00 am EDT
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Carnival Cruise Lines Live and learn

After having an amazing cruise on Royal Caribbean one year, my family (husband, 2 kids, parents & brother) decided to try out the other cruise lines out there...

like Carnival. Maybe we were spoiled on Royal Caribbean or maybe Carnival "Fun Ship" Cruises just take no pride in quality of service. Before we even got on board the Victory, we were handed a change of itinerary stating that we would not be going to Nova Scotia Canada as intended, but instead, St John's New Brunswick. Ok, no problem seeing as there was a slight tropical storm in the way and we'd never been to St John's Canada anyway.

First off, let me just say that as we boarded the ship, it just seemed so unrefined. The interior was decorated in such a tacky way, it reminded me of a gambling resort type, not so much Las Vegas, but maybe Atlantic City. Right off hand, you can smell the cigarette smoke, that eminated throughout the entire ship. It was disgusting to say the least.

That night we were looking forward to dining and having a good meal. Yet, another disappointment. The food was horrible and cold. My husband had ordered the NY strip steak with potatoes and green beans, what came on the plate was basically a rubber steak with a side of fat and grizzle. My chowder was warm at the top but ice cold towards the bottom. The chicken satay appetizer was so dry and tasteless. They tend to concentrate more on quantity rather than quality.

The next morning, we had a full day at sea, the ship was moving at such a slow pace like 15 knotts, that most of the passengers on board, including my mom got terribly seasick. Everyone rushed to the doctor on board for those drammamine pills. We didn't understand how a ship this size created so much rocking, people were swaying from side to side, it was aweful.

Not once did we feel any kind of swaying on our Royal Caribbean Cruise.

We thought that there would be at least something to do on the Victory besides drinking at the bars (there were several by the way), we tried to go play ping pong, but there was only ONE table that was placed in an enclosed area by the stairwell the size of my closet! Of course there was a line of people waiting to play so we checked that off our list. Next, we headed to the arcade or should I say "money eating machine". Almost every games we tried to play with the exception of the surfing and the car racing games were broken. It cost $1 to play each game and once you put your tokens in, they don't start up and you don't get your money back. Carnival Cruise Ship attendants don't bother to put an "out of order" sign. What to do next? We opted to work out at the gym for a while, of course, why did we even bother? Their freestyle weights were either too light like 7 lbs or too heavy like 25-30 lbs. There was nothing in between. Their running track was mediocre as well. Their pool slide was closed half of the time and when they did decide to open it, the water was icy cold. The jacuzzis would have been nice if only they enforced the "no children" rule. It was crawling with kids under 12, even at the "adults only" jacuzzis. Some kids were even eating in the jacuzzis and that was just plain nasty, but no one did anything. Even late at night, there were still kids in the jacuzzis and we had to wonder, where are their parents? Getting drunk of course! Afterall, Carnival Victory is basically a "Floating Bar" designed specifically for people who just want to drink, get drunk, leave their kids unattended to do whatever they please even if it means upsetting the other passengers, and for people who are too wasted to even know what the food should taste like. I think that's why the food is so aweful, most of the people are just too drunk to realize it tasted like crap. For instance, on our last night, we ordered pork chops and out came this pork chop with some green juice oozing and bubbling out ( I kid you not). We were appalled and afraid to eat it. The food by the 4th day was still cold and we really dreaded dinner time. We opted for pizza and burgers instead. Luckily the only thing this ship had going for them was the 24hr pizzas and the late night burgers and fries. Their 24hr soft serve ice cream was the only treat worth having, as the desserts they served during their dinners tasted like cardboard. We were really hoping the dinners and meals would be gourmet and just tantalize our taste buds, but it was far from that and it just left us with a bad taste in our mouths. It's pretty sad when pizza is the only thing worth looking forward to, and I am not a big pizza fan.

The service was also mediocre, the room attendants and waiters looked like they hated their jobs and wanted to jump ship. Our room attendant did however, do an ok job in tidying our rooms and placing extra towels etc., but he didn't go that extra mile with the towel animals every evening. He made us one freaky towel animal that didn't look like anything we've seen, more like a towel mutant which scared the kids. Maybe that was his intention, who knows. Our waiter forgot our salads one night and the asst waiter totally ignored us and forgot to serve us any bread, as he just stood there chatting away and laughing with the other waiters. Karma works in mysterious ways as that asst waiter tripped while the ship still swayed from side to side.

This was truly a disappointing cruise ship experience. We will never step foot aboard a Carnival "Fun Ship" ever again. Our travel agent was so right when she said that if you want a family friendly, adventure-type cruise choose Royal Caribbean or Norwegian, but if you want to just party and get intoxicated, choose Carnival. We should have listened, but we live and learn.

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Deborah Franklin
Cookeville, US
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Jan 14, 2024 9:36 pm EST

It states drink on us including in the casino. Not true at all. The wording is so wrong. I am told only in the casino. Why doesn't it just say in casino. We thought it included all over the ship. SO misreading.

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ursharna
Alexandria, US
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Dec 18, 2023 7:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

On 11/09/2023, I received an e-mail from Carnival Cruise Lines advising that my Shore Excursions were cancelled due to a Full Booking Cancellation; CARNIVAL PANORAMA had to be dry docked due to mechanical issues. I was advised to send an e-mail for “full reimbursement,” but Guest Admin refused to assist me UNTIL I cancelled the flights.

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Donna Jean Frost
US
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Nov 25, 2023 8:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I booked a cruise for July. My family decided not to go so I had to cancel. The deposit was $338.00 which I had already paid. I canceled within 2 weeks. Carnival refused to give my money back. I can’t afford to just give Carnival that much money for nothing.

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Frances Ryan
Hope Island, AU
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Nov 20, 2023 1:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

we have returned from a cruise on the Carnival Luminosa and we did not receive a final bill so there is no way that we can check it is correct. Our cruise was fo 4 days on the 29th October booking number V3L2H8. The cruise was in the names of Frances Ryan and John Ryan. Can you please arrange for us to receive a copy of the bill.

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sk28
US
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Sep 30, 2023 7:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried to use my FCC for a future cruise. Carnival is denying as the cruise is 2023. I have never received anything from carnival by what day I can use the FCC. I have book the cruise and I would like this credit applied to my cruise

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NathanLord
Stone Mountain, US
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Sep 23, 2023 10:13 am EDT

Here is an reference #LFll-SB-HZ-[protected]-4 I would my Item replaced cash vaule is $77.00 the name is Derek McClinton and I am an Diamond guest. Booking#QOQ7G8. I never had any problems since sailing on Carnival Ships.My addrss is 5528 Pennybrook Tlr. Stoe Mountain Ga. 30087. Telephone #are [protected].

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Janetita88
Moreno Valley, US
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Sep 24, 2023 12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I missed my ship today 09/08/23 (Carnival Panorama) just due to 2 mins late at my arrival, which makes no sense why they allowed other people in, but not us. They just closed the door on us. My kids were left at the door crying. I paid $3,000 to get treated like this. Everyone was so disrespectful. Horrible experience.

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Tom F Dacus
US
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Jul 25, 2023 2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Me and the wife are on this cruise last week. And last night, I was diagnosed with covid 19. sad Way to end the cruise. if I'm sick, I wonder how many others are. I don't think I'll do a cruise again. This made it very negative.

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Stephen Wills
Canberra, AU
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Jul 01, 2023 8:56 pm EDT

I have sent several emails in relation to this dispute, the first on 14 June 2023. I seek a reply to this issue.

regards

Stephen Wills

[protected]

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Large Blue Luggage
Summerville, US
Send a message
May 29, 2023 1:54 am EDT

My name is Theresa Butts I was on your cruise May 11- 15Th on the elation my booking number is N3Q9B8 My Luggage was damage cracked on the bottom where the wheels. The luggage is blue in color large navy.

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About Carnival Cruise Lines

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Carnival Cruise Lines is a world-renowned cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With a fleet of 24 ships, Carnival Cruise Lines is one of the largest and most popular cruise lines in the world, offering a variety of itineraries that take passengers to some of the most beautiful and exotic destinations around the globe.

One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.

In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.

Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.

Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
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Overview of Carnival Cruise Lines complaint handling

Carnival Cruise Lines reviews first appeared on Complaints Board on Aug 17, 2006. The latest review Carnival Glory was posted on Dec 20, 2024. The latest complaint Carnival 3% service fee charged to casino players using credit money on carnival casino players tables was resolved on Oct 22, 2024. Carnival Cruise Lines has an average consumer rating of 4 stars from 1297 reviews. Carnival Cruise Lines has resolved 953 complaints.
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