Carnival Cruise Lines
Reviews and Complaints

Sept 30 2022 my Mom passed away! We was booked on Oct 1 2022 cruise the sunshine. We cancelled and There was also a Storm so Carnival gave use choice to cancel but we didn't get a on board credit or refund of &140.00 each total &280.00. Booking # B4J7D0

We have cruised a lot and only on Carnival, I thought that with a DEATH that the cruise line would refund it, Plus they was letting people cancel because of the Storm. I'm so confused!

On May 4th 2023 my husband and I were on our way back from the Bahamas, while sitting enjoying the entertainment and talking with another couple that was also waiting for the 80's Music Trivia to start on one the long couches across from the excursion counter someone was spitting from another floor above us, I went to the bar I spoke with Sherin explain to her what was going on she immediately call security they came very quickly asked my husband and I questions and went to work looking for them, my husband and I got up along with the other couple, two other couples sat down in the same area and they were spit on as well. So we didn't get to participate in the 80's Music trivia game because there was no where to sit and my husband cannot stand for a long period of time due to a broken partial knee implant, so needless to say the whole day was ruined because the day before we couldn't even go the Princess Cay because the water shuttle was rocking so much that I didn't feel it was safe for my husband and I to get on, so we sat on the ship the whole time. The food on the buffet on the Lido deck was awful along with the Olympic restaurant for your time dining, the food was cold, chicken want cooked thoroughly (I cook chicken for a living) potatoes weren't cooked, they were still hard. But I will say Sherin our favorite bartender was very polite, professional, and on point everytime, Sigit our room steward was excellent, always spoke when he seen anyone not only us and asked how are you doing today, he kept our room very, very, neat and tidy, even wished us "Happy Anniversary" Sherin and Sigit were always the people that could put a smile on our face the whole cruise, this was my second cruise and my husband's first time and I wanted to make sure it was memorable so he'd want to go again, but with this experience I will probably be going only with my friends or sister because he will most likely never go with me again.

We went on a Carnival Cruise on [protected] to [protected] to Catalina Island and Ensenada Mexico. My husband had a warrant from 1988 that we thought had been all resolved. I looked into this before we went on the cruise and it was assured to me that he had no warrants showing up. We got the cruise and my husband was called right away to go to guest services. When we went to guest services they said they needed to take a copy of his driver's license and birth certificate. I told them this is not about a warrant they assured me it was not everything is fine. We went on the cruise our bucket list since my husband and I both have cancer. When we go to the boat terminal in Long Beach at 6:00 in the morning we had customs banging on our door. My husband and I were asleep they came in and ripped him out of bed would hardly let him put his clothes on. They treated him like a murder which he is not. What they put him though as a terminal cancer patient what beyond awful. He got suck in jail all weekend long until the warrant was dismissed on Monday at court. So our cruise is now an awful nightmare that we just want to forget. We have deleted all of our pictures from this trip and threw away everything we purchased. CARNIVAL cruises are LIARS let a cancer patient go to jail for 4 days and now my husband is having numerous health issues from this. THANK YOU SO MUCH CARNIVAL for the WORST trip ever. DO not use them they are awful and lie right to your face.

We were on Casino Cruise offer signed up under codes CP9 and PC5. from April 15th to April 22, 2023 on the Carnival Vista out of Galveston, TX. Whie it was noticeable that you were shorthanded, is this the new policy of Carnival Cruise Lines? The service and food has declined on the past several Cruises we have taken.

To our understanding, per our Carnival Vacation Planner under codes CP9 and PC5, our drinks should have been covered ship wide. The casino hosts were rude and uncaring. The drink service that was not honored and our loss was a total of $919.00 and we are very dissatisfied. This has happened to us before, however this time we know that our drinks should have been covered. We felt like this was a bait and switch offer - we were told one thing received another.

I brought a cruise from carnival and cancelled in Feb 2020 due to COVID and everyone getting sick on the cruise ships. I also had to cancel by Feb 2020 to get my money back. My cruise was set for April of 2020. At the time of cancellation, carnival stated that I would receive 250.00 to use in the ship for a future cruise. Fast forward to 2023, I brought a cruise and paid in full. Spoke to customer service about the 250.00 future cruise credit and they stated that it would be applied as an onboard credit and it would be reflected on my account within 24 hours. Checked back in 24 hrs and it was not reflected so I called and spoke with customer service again and ultimately a supervisor. They stated that guest services did not apply the credit because they did not stop their cruise ships due to COVID until March 2020. COVID started in Jan 2020 and was all over the news in Feb 2020. That was their decision to wait until March 2020 to cease all operations. I was not going to put myself at risk and I don’t like being told one thing at the time and another now. I would like my 250.00 applied as an onboard credit. Regardless of when I cancelled, if my trip wasn’t scheduled until April 2020 and I cancelled in Feb 2020 and carnival ceased all operations in March 2020, I wouldn’t have been able to go on the trip anyhow.

My family cruise on the Carnival Mardi Gras from the 18th through the 25th of March. I required all of my children and grandchildren to get passports. When we arrived in Nassau we all went on shore. On our return, one of your crew members would not let my granddaughter on board saying that she was not the person on the sign and sail card. She showed him her passport and he still refused even after she presented ID even saying that her name was mispronounced. She then went to another gangway and got on but my concern is what would have happened to my granddaughter if she didn't get on the ship.

We have cruised with your line several times and always had a good time but this incident needs to be addressed.

Hello -

My name is Michele Watt and I wanted to reach out to you to inform you of my first horrible experience traveling with your cruise line. When myself, sister Mariah Watt, and cousin Ericka Yankson arrived we smelled a sewage smell in our rooms. My room was 2370 and my cousin's room was 2378. I informed housekeeping immediately and he cleaned the room again, but the smell was still there. Saturday 4/1/2023 I spoke with guest services regarding the sewage smell and how it was affecting me, by making me want to vomit and feeling nauseous. She asked if I informed housekeeping and stated she would reach out to someone. I asked her several times if she could walk with me to the room in order to smell the sewage smell and she stated she would after her shift. She also stated they would look into it and leave a note in the room stating the result, this never happened. I spoke to the guest services supervisor by the name of Manieolou yesterday 4/3/2023 and she stated we should have received an update and she would follow up with the supervisor. She called the supervisor in front of us and they were choking back and forth on why they did not update the guest or provide an update to guest services. She than informed me when she was off the phone they stated they went there and there was no smell. She also stated they should have left information in our room regarding an update. She stated she needed to call housekeeping to confirm the smell? Which she went to the back in another room to call. She did not call in front of us. She comes back out and starts lying about everything. I informed her I was recording the conversation and she stated you I am telling security to delete the Visio out of your phone. Security came and asked what happened I informed her of the sewage smell we experienced and the lies now from the rep. I asked for a print out of my complaints in the system they would not provide them. However the security stated they would be in the system. Security also asked if she could look in my phone I told her it’s against my privacy and no. I also told her taking photos of us and posting them upstairs without my permission violates my privacy. Someone needs to contact me asap regarding these issues and my stolen items.

Michele Watt

[protected]

I sailed aboard the Carnival Magic on 1/28 to 2/5 this year. I left behind my work phone. My cabin mates brought that phone to guest services thinking someone else might have left it behind. I realized that I left the phone as soon as I got back to the house in Orlando, about an hour or two after I disembarked. A group member of mine had a friend and fellow travel agent that embarked the Carnival magic on 2/5. We called her, and she managed to go to guest services. She called us back and confirmed they had the phone, she saw it in front of her. They requested the passcode in order to give it to her. Unfortunately, it is a work phone and I was not permitted to provide her or anyone the passcode.

I submitted the lost item report 2/5. It is now two days away from being the 60 days mark and apparently it is still not found. However, it was in guest services.

I would like to ask you guys to actually look for it, and if not, how I can proceed with filing a police report or ask for carnival to conduct an investigation. If it is not found then it was clearly theft, whether that be at guest services or en route to wherever you guys store lost and found. I would like a thorough investigation to take place on this matter.

I would like some bare minimum of communication. There is absolutely no phone number I can call to speak to someone. No one via email has replied to me properly. I am brushed off and treated as a number. It is absolutely repulsive. My party spent THOUSANDS on board and tipped very, very well. I would like some basic decency in the handling of this.

Please advise how I can proceed.

I had an opportunity to talk with someone in reservations I explained to the reservationist that it would be my first time ever taking a cruise was very nervous about taking this cruise and asked can I have some answers to questions concerning a cruise he was sure to answer but left out some information which I found misleading I've paid a deposit and now very upset and now not waiting to go my name is Diamond Hall address114 Sussex st Hackensack NJ 07601 I booked for 2 passengers can someone call for more details this hurtful

In early December of 2022 I contacted Carnival to book an Alaskan cruise for the middle of May for six people. I was the main contact for the three rooms that were booked; with each room having their on booking number. Flights were made through Carnival. Starting in February 2023 I began calling to find out about our flights. When this cruise was booked I was quoted the airline, flight number, time of departure and all six of us were to be on the same flight. After 5 calls, I received an email showing that two of our friends had been booked on a different flight. Travel services hesitated to help work this out. I was told that we would be charged an additional fee to "see if these two could be placed on our flight". I stated that I didn't understand why we would have to pay extra when the mistake was made by Carnival. After the sixth call travel services agreed to contact the airline to see if an exchange could be made. I finally received an email( I asked for a return call) showing where we were all finally placed on the same flight. This transaction was extremely frustrating and difficult. Travel services and Executive resolutions were extremely difficult to deal with. We only cruise on Carnival but I will never again go through them to book flights. I definitely do not recommend this...too much aggravation and frustration.

Carnival Sunshine

March 13th out of Charleston SC

VIFP Club #: [protected]

Hello just wanted to pass along the results of our cruise March 13th out of Charleston according to Carnival records was our 15th so they must have missed the ones that were booked under my wife’s name because we did not go 14 years without cruising. That really doesn’t matter though, we had a great time on our cruise and when people ask why we only cruise Carnival we say if it’s not broken don’t try to fix it. Well it’s broken the only person who seemed to care we were on the ship this cruise was our room Stewart but he’s only allowed to service your room once a day now. The dining we will take part of the blame we chose anytime, and we will never do that again no matter who we cruise with, the service was horrible if you got any. We have never complained about the food it has always been outstanding, what happened to it in most cases was ok but nothing you wanted to brag about, two nights people had steaks you honestly could barely cut and they were maybe ¼ to ½ inch thick we meet a lot of people on our cruises and everyone seemed to agree Carnival no longer strives on quality or service on their ships. We decided to do the drink package and because so many people do, Carnival apparently has no help getting cocktails for the guest so everyone has to go to go to the bar if they want a drink and the bars are so packed, and people are yelling to the bartenders what they want because there was no one getting drinks for the people on the sun decks and around the pools. I could go on forever about the service, internet, Carnival hub, all I have to say is this is the first ever Carnival cruise we have ever had a complaint, but this cruise made up for the others, if our November family cruise is the same, we will be trying a non-Carnival cruise line for our next cruise. We hope its the old Carnival quality because we have a group that want to cruise with us November 2024 if its not we will cruise non-Carnival.

Please don’t give us the story they can’t find help, if Carnival is running cruises with less then adequate help we the consumer should be informed that we will not be receiving the great food and service we have known Carnival for, for over the last 20 some years

Jon & Loraine Williams

We were on a cruise with carnival between the 12th and 19th of march our booking number was L5R6S8 and Cabin number 8338 and our folio number 64115 and my phone number is [protected]. There are a number of things we wish to complain about, firstly we were charged $25.00 for laundry that we did not use the charge was under folio number 64114 not us! and somehow it is on our account. We have submitted a lost property request via the website and also emailed a request for a credit on the laundry charge to [protected]@carnival.com on the 21st of March and have had no reply to either. We have tried to logon to Carnival but for some reason the site does not recognize my sign in strange because that is what I used right through the booking process etc., I tried also to set up a new account but my [protected]@bigpond address was ruled as an invalid email. Finally I have rung every number to try and speak to someone in so called customer service and have found that impossible I just get referred to the website and that is not good enough. The cruise was great but the guest services department on board and customer service offshore has been pathetic, people need to speak to people for heavens sake.

I hate doing this, but what should have taken 5 weeks max to deliver is at week 17 and counting., I really hope to get a response to this issue regarding my missing Dreams Studio order.

Below is our booking information:

Booking #: Z15WK2

Guests: Carpenter Family (Micah, Emily, Brodie and Alexandra)

Ship: Carnival Vista

Sailing Dates: November 11, 2022 - November 26, 2022 (7 days)

We ordered 2 large metal prints within our photo package during this cruise (entire purchase was a significant amount of money), but have yet to receive them (almost 5 months now). I have contacted Carnival and Carnival's contact info for the Dreams Studio but have not gotten any response to our missing order. Each time I call I am directed to the Dreams Studio page on the Carnival website, which gives me no option to reach out to anyone, only says "expect your order in up to 5 weeks."

My family had the experience of a life time and wanted these prints to share with our extended families for an anniversary gift and a grandmother's present. Both have now passed us by. If I can please just receive what we paid for, this could be resolved. If that can not happen, I would like the purchase refunded ASAP.

Thank you for your immediate attention to this

I am a loyal Carnival Cruise Line traveler. That being said, my boyfriend refuses to cruise on Carnival again because he only likes Original Budweiser Beer... and it went away and has not returned. He made me book a RC cruise and I keep trying to be excited for it, but I am dreading it. The room looks terrible, bed is only a queen, RC customer service is awful.

I only want to cruise with Carnival, so please... for the love of all that is holy, bring back Original Red Budweiser Beer!

After all, the King of Beers pairs so well with the Queen of all cruise lines! :)

On 10/15/22 and returned from cruise 10/22/22 bk.# n44hp9. When at home we received 3 bills on account from bank showing amounts to be withdrawn but wasn't mine, also we found out that 5 pictures were missing and no USB with all our pics which we had paid for. Immediately contacted guest care-reviews. Waited for response. In meantime we had setup another cruise for Alaska, (bk.#C8V919) as I never got a response from guest care I called my cc company to hold $325 back from my already paid bill as we never heard from them until 4 weeks later stating they were looking into it. Now it is December 20th we received email they sent pics., Dec. 30th responded got the pics but not the USB with all pictures, guest care responded looking into it. To this day no other response has been received even though I have emailed them again twice. We then took a road trip to our Arizona home when we got there, (1/17/23) I set up our computer to find out that our excursions for Alaska had been cancelled I immediately called Marnie Keenan x-82783 she looked it up told me they (accounting did so) and cancelled my trip and did so because $325 wasn't paid, which I informed her as she also new about the USB and pics she said this should not have been done gave me accountant name and number (Hazel Sandoval) which I contacted and explained situation and agreed should not have been done. She then also explained I should have received notices prior but when looked at she found out nothing was sent to me to forewarn, Ms. Sandoval then proceeded to send me the notifications I was to get and said sorry, but that was to late, we discussed what to do and she explained the easiest was to pay the $325 by western union plus fee which I did. Returned call to Marnie since everything was released found same room, floor etc. for more than 2 times the price and was not my adjoining room with my children. She assured me the price of fair and cancellation monies would be corrected, Marnie had already talked to her supervisor and he was correcting as we spoke. She then told me I had to pay another $200.00 down on the new room (this added insult to injury) which I did. The next day I found out the $325 that said was not paid originally was released and paid by my cc company on the 6th of January way before the 10th! now I have tried to call Marnie 7 times with no answer, called Ms. Sandoval in accounting 5 times left messages to both, every time still no answer to this day. (Since January 20th) Called the Carnival customer service # 3 times and have been hung up or disconnected with. Making matters worse had to rebook all my excursions and pay ahead.

Hello,

I recently was on the Sunrise Cruise ship for a five day cruise out of Miami that left on Monday March 6th and return on the 11th. This is about my tenth cruise with carnival and my final. I was disgusted that Carnival would not enforce the pot smoking passenger using the balcony three doors down from us. It reek so bad half the time we could not use the balcony. The passenger's would put the snoozing notice on his door all times of the day so they would not be disturb. The carnival staff just dont care when we complained.

How do I get a refund for the balcony extra charge? Carnival has really gone downward as well as the people who go on their cruises.

The most expensive wifi plan we purchased 2 weeks ago was terrible and should not be an item for sale. We inquired at the customer service counter several times for help but they said it was the best you had. We talked to other passengers who had the same plan and they said it also performed poorly for them. I expect a full refund, that the product be removed to avoid fraudulent claims by Carnival going forward and when fixed that it works correctly.

My fiance and I were on the Carnival Sunrise in November 2022 and purchased several jewelry pieces from gold by the inch. We were guaranteed that the color would remain as is forever. Within two wearings the color changed. I messaged them to get a refund and all they would do was replace with the same crappy thing. It doesn't make sense to pay shipping to get back the same garbage I was scammed into buying in the first place.

We attended a show last night on Carnival Glory and a passenger participated with a shirt on that said “F… you you f…… f…”. This was a family show. He should not have been allowed on stage in my opinion. Lots of kids were there. It was very offensive and I heard many many complaints and even people yelling at her to make him get off stage.

My sister and i cruised. Our cabin was 6275. The room was very cold and after about the 3rd night i remembered seeing a blankent in one of the closets. During the middle of the night, i opened the bag and put the blanket which was a mixture of the sheets wrapped i think around a blanket on top of the sheets i already had on the bed. By morning i was itching extremely, mainly around my neck and my arms. I turned on the lights, looked at my neck and arms and realized that i was probably attacked by bed bugs and immediately grabbed "all" the sheets off the bed and dragged them into the hallway. Shortly i seen the housekeeper michal and explained and showed her the visably obvious fresh bite marks, she ashord me that she'd get maintenance to come and take care of the situatation. Not being experienced with bed bugs, i should have and she should have suggested changing my room immediately, but my sister and i slept in the room another night and was called by the front desk that they'd changed our room to 7109. When they called, they said that they had attempted to call me several times the day before. I went out to a port that morning, activities and other things that you do on a cruise, of course you are not going to find me. I went to the front desk that night and explained the situation to the front desk clerk because i was in need for medication for the itching and was told if i seen the doctor that i'd be charged $50 for him to open the door because the infirmary was closed for the night. I knew that i would need something for the itching to get me through the night, so she suggested the gift shop. I went to the gift shop and charged cortizone itch creme to my cabin. There should have been a note in the system that there was an order for my room to be changed and ms. Michal (housekeeper) should have been told to give me the message. I went through the itch creme by the next day, so i made an appointment to see the doctor the next day but he had 3 emergency appointments in at the time so the assistant gave me another tube of the creme and about 8 benedryle pills. I've been home now for two nights and the itching at night is really bad, until i bathe, apply a bunch of alcohol and take 2 of the benadryl tablets, but by morning it starts again.