Carnival Cruise Lines
Reviews and Complaints

hi

I have spoken to an employee in regard to my last cruise in august I was checking to book a cruise and looked at the Chatswood site I always book with clean cruising in Brisbane. so, I went on and booked with clean cruising.

in the meantime, a deposit for $300 is taken out of my account without authority.

also, no receipt forwarded.

I receive my bank statement the balance for the cruise was taken out of my bank again without authority. also, no receipt

this is not the way do business.

when I rang was told $100 for cancellation fee for a cruise, I did not authorize $ 300 of my money in credit $500 all up.

told I had to book a cruise by June 2004 I take cruises after July, so I'll lose my money with this decision.

also, I received my bank statement I owed. $73.92 on my bill this was given to Chatswood office my booking was with clean cruising. Hope this isn't going to be deducted again.

In regards to reservations J9B5M1 and J9B5Q4: These reservations were cancelled at the last minute due to the Personal Vacation Planner not being accurate with the COVID protocols at the time. I lost the amount of the cruise cost as well as the amount of the airfare. The cruise cost I can understand - it would have been a direct revenue loss to CCL. However, the airfare was paid by me through CCL to the airlines. I called and the airlines refunded the full amount back to the credit card that paid it -- the CCL credit card. CCL kept the airfare even though there was no loss of revenue to CCL. This is totally unfair. CCL should understand that just because it has the right to do something, doesn't mean it's the right thing to do. This has been very stressful for me and caused a complete loss of trust with the employees of CCL.

Cruise booked: X98TJ7. Randall and Cheryl Egert. VIFP#[protected]
Cruise cancelled: due to medical issues and doctor recommendations not to travel.
Travel insurance protection filed on 9/13/2023.
Carnival Penalty assessed: total of $667.72.
Insurance will pay a total of $667.72.
Original cost to us: $3,061.22
Lost OBC of $1,065.50
Lost Cruise cost of $1,995.72.
Total loss of money after penalty refund is $2393.50.
We understand the OBC could not be refunded, leaving $1,328.00 minus the $667.72 refunded (not received yet) ...Leaving a total of another balance of $660.28 that should be refunded.
This was a MEDICAL EMERGENCY, and we provided all the correct paperwork and confirmations from the Doctor and hospital. We do not feel that we have been treated correctly or fairly in this situation.
I awake a reason that the insurance will not cover this. Thank you,
[protected]@hotmail.com [protected]

On both dates above my cruise the was canceled, the first was corrected and I was placed on a waiting list. The next day I was given a room same deck near my family. Today I find out my trip was canceled again. Strange thing is when I was on the phone with the rep from Casino on the 13th witnessed someone attempting to cancel my book at the same time I was SPEAKING TO THE REP. She was ballistic, to the point of yelling WTF, WTF, she immediately contacted her supervisor and end results added me to a waiting list and after purchasing the cheers package and steak house reservations I find out my room AGAIN was canceled and at this point it appears I will not be cruising after waiting a year. And to TOP it All off. They charged me a PENALTY for the cancelation I did not make. Never received a Cancelation email or text or nothing. What can be done?

My husband and family took the cruise as a celebration of our college graduates and almost everyone ended up with Covid upon the end of the cruise. The sad part is the staff knew this particular ship was HOT COVID! one of the staff warned us to be safe upon entering the ship on the day of the cruise as 40 plus people had COVID on the cruise just before us. Carnival didn’t alert us about the COVID HOT environment we were exposed to, nor do they give people the opportunity to cancel . Quite frankly they run their stewards through the cabins to clean so fast between new cruises they can’t possibly be disinfecting properly. When there is an airborne virus the area of such needs to be aired out! That doesn’t happen. When you are boarding people as others are getting off that is not enough time to disinfect a ship!

Laundry service. Ruined one of my daughters blouses she got for her birthday from a friend and had only worn it a couple of times. Never had a problem before but we sent in laundry and her blouse came back with black spots on it. They came got it and tried to get out of so they said. She was heart broken and three it away. I am just at a loss because it has never happened before and it has to be her blouse. That shirt was special and her friend said she paid $29.99 plus tax for it.

I got very sick on the ship from eating salad on the ship on the night of 10/20/2022. At first I thought I was sea sick but I had been taking dramamine like clock work. The ride was rough. But I realized it was the salad because when I threw up out of my mouth I felt a little better. It was the salad please comp me and wife for pain and suffering on that trip. our dining was from 5:30-9:30 Mr & Mrs James & Yvonne Moore

We were recently on the Magic out of Norfolk sailed Aug. 19-27. We were diverted to Nassau and Bimini, Nassau was awesome, but Bimini was horrible, unable to swim in the ocean due to a massive jellyfish population there, the free beach was full of trash, and there is absolutly nothing to do on the island without spending massive amounts of money. We were only reimbursed $20 per person, bit the cruise after us was reimbursed $200 per person, how is this fair. I would have been happy to spend 2 days in Nassau, but Bimini should not even be a stop for any cruise ship. I am hoping that we can get reimbursed the same $200 as the cruise after us. Thank you for your time, You can contact me by calling [protected], Wayne LaMont, VFIP#[protected]

Hot rooms they offered to switch the rooms 10 hours priors to leaving when my first COMPLANT was 2 two days prior i only slept one night on our cruise only gave us 50 off our bill we had issues with pluming i go to call there number then they tell me to do online complaint Angela down at front desk was rude and condescending no cruse director was sick boat was old and run down

I have reached out several times and the representative refused to help me after explaining the issue.G1Q4K0 we never went on this cruise and even supplied statements we didn't receive a double refund. Can we get someone to get this resolved because this is ridiculous. This cruise was from 2020 and we received an email 2023 over something we do not owe .

I has a cruise booked for 12/31 and Carnival never contacted me about but instead took me off the cruise as well as put me on a Do Not Sail List due to pandemic over payment via Carnivals fault . The collections dept said I owed $1500 then I honestly told them that was Incorrect because I disputed $3,000 . They come back saying they changed it to $3100 then when I sent them what the bank gave me as a provisional credit as $3,000 they changed there tune and said I owe $3500 does that sound professional ? No! Ms . Bermudez was rude and unprofessional. Telling me I need to pay the extra $500 that I don’t owe or not get off the do not sail list .

Was on the carnival Venezia cruise ship on August 12th. Went into the bathroom in the ladies room in the back wall piece fell hit me on the head. I had to go spend the rest of my time on the cruise ship dealing with the medical center and seeing a doctor and having an x-ray just because somebody couldn't do their job correctly. Carnival did not seem to take responsibility for it at all nobody on the cruise ship seem to care whatsoever. As of today I'm being humiliated by being offered less than $200 for what happened. I would expect much more out of a bigger company than this to try to please their customers. Beware of this ship!

I sent a email complaint to the customer care on Monday August 14th and yet to hear back from anyone. My family and I had a terrible experience and it ruined most of our vacation. The food aboard this ship is far from edible, the noise level from the people above was ridiculous, the cleanliness of the steward was terrible left our bathroom smelling so bad like it was mopped with poop water. The attitude of most of the employees on this ship is atrocious. They have no manners and talk to you any kind of way. The only staff members that were nice and human were the three bartenders in red frog bar on the lido deck, Warren at the bar in the casino and one waiter in the MDR (I can’t remember his name) but besides that everybody else was rude and had nasty attitudes. I would appreciate a response back to the email I sent.

1. The food line was always long and closed @ 2:30 pm each day, so Guy's hamburger was our lunch each day.

2. One of the main evening 70's show after dinner 7:30/9:30p, one of the performers stripped down to underpants. My 8 y/o grandson is still talking about it. He was uncomfortable. The show wasn't rated.

3. The excursions were short. We arrived late and left early from the 3 different ports which were disappointing really wanted to stay longer in Grand Cayman.

4. On the way back to Galveston, The ship Vista stopped for 1-2 hours due to propellar issue.

5. On debarkation, 7 out of the group of 15 were positive for Covid. Headahes, Coughing, Itchy throats was noted on day 5 of the cruise.

6. Decorations on the door were torn down by unsupervised youth.

We are currently on the ship suffering in the heat across 2 different rooms in our party. We have been to Guest Services several times and have an email out to Guest Care.

We have been told we can only receive partial refunds for the day if a tech measures the room and it registers above 74*F. Late last night I visited Guest Services in my sweaty pajamas to be told both our rooms have been registering “within range.” I requested an immediate remeasure.

The tech came to our room while we were there this time and clocked us at 68.8*F on a taped up Fluke Thermometer set to “Offset Mode” with rubber bands covering some of the settings. (Photo attached) As an anemic with hypothyroidism, I am usually the coldest person in the room. At that level I’d have needed a coat - I certainly wouldn’t be complaining of the heat. I raised concern about miscalibration/offset with the front desk and was dismissively told that’s not how thermometers work - though according to the manufacturers website I researched thoroughly today and my basic experience I know that not to be the case. I left the port to purchase a thermometer, and both rooms are registering above 74*F. (Photos provided at near and above 80*F)

I’ve met several hard working people on the boat (including staff) with the same issue who feel unheard and underserved. People in our hallways are complaining at night and there are lines at the main desk.

Even intermittent cooling issues are undeserving of our hard-earned money. This is in addition to other hot common areas of the ship including the food hall on elegant night, elevator lobbies, the theatrical room, and some of the bars/clubs. One night the food hall was so hot I had to walk out and skip dinner. The cherry on top - we came back to the rooms today with human sewage and excrement on the floor of one of the rooms, seeping into our laundry. Guest Services could not accommodate a place to shower after our excursion while Maintenance tried to sterilize the room.

I would like a refund of our trip. Crying in front of 3 different managers only to go back to my room to sit in the heat while random offset thermometers register my room like an ice box as if I’m a liar is not worth the thousands of dollars I paid.

Rooms 1320 and 2445