Menu
For Business Write a review File a complaint
CB Cruises and Charters Carnival Cruise Lines Misleading information on fcc expiration resulting in loss of fcc
Carnival Cruise Lines

Carnival Cruise Lines review: Misleading information on fcc expiration resulting in loss of fcc

P
Author of the review
2:01 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My two FCCs (R60BN8 and R60BF8) were confirmed to be extended until 30SEP2023 when I last contacted Carnival customer service. However when I contacted the customer service (resolution center) today on 23SEP2023, I was informed that my FCCs have expired and the extension did not happen or at least not annotated in the account.

Given that the annotation to my account is not visible to me to verify its accuracy, or if the customer service rep that extended me till 30SEP2023 failed to make an annotation to my account, left me feeling cheated. I was also informed that I forfeited my FCCs that totaled to more than USD1,100.

I was excited to be bringing my parents on this short cruise, but after experiencing this with Carnival cruise, given also that this is my first time cruising with them, has left incredibly bad experience with them. Carnival will never be the company that I will consider for any future cruises and will not recommend such company for friends and family. I hope the management has visibility on this complaint and remedy the situation so not to lose more customers/ potential customers.

Desired outcome: Honor and extend my FCC so the credit that I have paid can be utilized.

Sep 27, 2023 2:04 pm EDT
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

File a complaint Write a review
BBB COMPLAINT # 1842406

Carnival Miracle

Booking # R60BN8 & R60BF8

Consumer: Gustavo Guevara

Thank you for posting your concerns.

I’m very sorry to hear of your experience and I’d like to extend my sincere apologies for the situations you’ve described.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Kind Regards,

Carnival Cruise Line
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Carnival Cruise Lines reviews & complaints

Carnival Cruise Lines - purchase jewelry through approved store 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Terrible experience 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Unhealthy air 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - deposit and booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - Customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - overpaying for gratuities and changing the itinerary
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - the ship sunshine
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Carnival Cruise Lines Contacts

  2. Carnival Cruise Lines phone numbers
    1300 385 625
    1300 385 625
    Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number
    48%
    Confidence score
    Australia
    +1 (800) 764-7419
    +1 (800) 764-7419
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number
    Customer Service
    +1 (800) 845-2599
    +1 (800) 845-2599
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number
    Online Support Team
    +1 (800) 929-6400
    +1 (800) 929-6400
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number
    Guest Care
    +44 843 374 2272
    +44 843 374 2272
    Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number
    43%
    Confidence score
    United Kingdom
    +64 800 442 095
    +64 800 442 095
    Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number
    100%
    Confidence score
    New Zealand
    +1 (305) 406-8656
    +1 (305) 406-8656
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number
    +1 (800) 819-3902
    +1 (800) 819-3902
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number
    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number
    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Carnival Cruise Lines contacts