Carnival Cruise Lines
Reviews and Complaints

Was served moldy cheeseburger rolls, went to exchange for a different one and all rolls were covered in mold. Went to guest services was told food director would get in contact with me and never followed up. Went to guest services again and was told I would be found at dinner by food director and was never put in touch to make a formal complaint. I expected much more from this company

We were scheduled for a cruise on the Carnival Ectasy from charleston, sc on September 9, 2017. We were very excited and looking forward to this cruise. I am a platinum member with carnival and this is the only cruise line we book on. We have had only good experiences when traveling with Carnival. Our booking number for this cruise was 5PQ4N0 and we had it paid in full.in the early part of July my mom experienced some major health problems which has resulted in her being entered into pallative hospice. I am her only surviving child and caregiver. Her life expectancy is unknown but I do know that I want to spend every minute with her. There is no one else to care for her.

I re-booked another cruise for February 3, 2018 - Booking Number 8JN4F9. We really were hoping to apply all of the money paid for the cancelled cruise to this one. We have to really save to be able to afford any cruise since we are retired, much less have to lose money.

I am attaching a letter from Dr. Priscilla Holtzclaw, the medical director for Hospice to verify my situation.

I only ask that you put yourself in my place and ask what you would do.

I am asking that you find it in you heart to apply the $784.00 penalty I incurred to my new booking.

Thanking you in Advance,
Virginia M. Beane (Ginny)

We came straight to carnival port in Louisiana and they were the only people to handle our bags. Out of 6 bags we only received 5 bags my 10 years old daughter has nothing. And they only gave her a 100.00 credit which only bought 1 outfit. She still had not underwear or bathing suits to enjoy her time. Kids dont understand that they have to wear the same clothing for 8 days when they are not use to it. Carnival a lost my business and this was my 3 cruise.

Cruise date: August 17th. Embarkation: Ft. Lauderdale. Destination: The Bahamas.

Repeat cruisers. My sister and I booked our cruise back in March. I wanted a nicer room as the trip was to celebrate my 40th birthday, but also wanted the Cheers Package and unfortunately, I couldn't afford both since we'd also have purchase air fare. The Carnival Cruise planner we spoke to suggested we take the cheapest room possible and get the drink package. She said there were smaller rooms in awkward locations that were considered less than standard. After all, she said, you're not going to spend much time in the room. We agreed. Total price was around $1000 for the both of us, which is what we expected for the cheapest room at the early bird price and the Cheers package.

Two days before our trip, we're checking in and notice there is no Cheers Package on our invoice. We call. Turns out, the original planner didn't give us the drink package. The $1000 charge was only for our room - which made ZERO sense since our room alone should've been far less than that. The new rep says we didn't get the cheapest room and while she was sorry for the "miscommunication" the best she could do was refund us $50 bc that was the difference we paid for the "nicer" room.

Total lie. If there had only been a $50 difference, I would have gotten both the nicer room AND the drink package. The difference at the time we booked, was hundreds of dollars which is why I had to choose one over the other. We even have text messages between my sister and I where we shared screen shots of the prices we found for the rooms. We asked to speak with a manager. We were told one was not available, but we would receive a call the next morning.

That call has NEVER come.

So, we had to pay for the Cheers package onboard, which cost us more money (hmm...doesn't THAT work out nicely for Carnival?).

We get to our room. If THAT was a "nicer" room, I can only imagine that the poor saps who had the cheaper room we were expecting, didn't survive long being strapped to the hull of the ship. We've cruised with Carnival before. There's no way that was a "nicer" room. No porthole, ONE OUTLET, and smaller than any room we've ever had before (and we've only ever had standard rooms). So we got TRICKED.

It's been 9 days. Still haven't gotten that $50 refund.

On the day of our debarkation, I notice $50 in gratuities and $50 for towels that I shouldn't have been charged. We paid our gratuities upfront, additionally, I tipped everyone I got Service from in cash, and I returned all towels. Went to guest services and had the charges removed. My final bill went from $421 to $321 and since I checked my bank account and knew that I had already been charged the $421, I was expecting a $100 refund (in addition to the $50 refund from earlier). Fine.

Except...when I checked my bank account this evening on my way to dinner, instead of a refund, Carnival just charged me the $321. In addition to the $421 they already took out of my account. This has caused my bank account to be overdrawn. And since the $421 was taken out in 5 separate charges, I can expect $39 overdraft fees for each one shortly.

I call Carnival. Carnival is open 24 hours. If you want to book a trip. If you have a problem and need help, the reps will tell you "Customer Service" closes at 5pm so you need to call back in the morning.

This is strike 3. Not only will I never sail with Carnival again if this isn't fixed swiftly and with some modicum of satisfactory customer service, but I will ensure that everyone I know, personally and within my social media reach, is briefed on my experience and hears my recommendation to stay clear of the swindling Carnival Cruise line.

The clock is ticking and my pen is ready.

Sail Date: Aug 7th, 2017
Embarkation Port: Mobile AL
Booking Number 7MM2C9
Aboard: Carnival Fantasy

We decided to book a cruise with Carnival for a vacation this year. We embarked out of Mobile AL, which we found to be a quick and easy process through getting through customs and onto the boat. Once we arrived in our stateroom we began to notice things that lead us to believe our stateroom had never been cleaned. Our first indication that the room had never been cleaned or disinfected was the large handfuls of black hair accumulated on the shower walls. The amount of hair in the shower meant that nothing had been checked or cleaned concerning the bathroom. We both have blonde hair and had never used the shower prior to this. I proceeded to call our steward and advise him of the bathroom situation and he did come in and clean it right away. After this, you can imagine that I began to notice other cleanliness problems in the bathroom and throughout our room. Some blackish mold was growing in the corners of the shower and shower curtain rod holder. Lots of black hair in the closets and drawers, leaving me with the idea that nothing had been cleaned and I needed to live as much out of my suitcase as I could.

After the steward left we continued to unpack and we began to notice hand marks all over the walls and in the sleeping area as if someone had some type of grease or oily substance on their hands and put them all over the walls. As we began to unpack I opened up the provided drawers in the sitting area and noticed they were covered in black hairs not allowing me to put my stuff away in the drawers. I also noticed the window sill has crumbs of previous food still sitting on it at this point we had not brought any food in the room. The white towels were almost always stained with something. Brown or yellow spots or blotches were almost always present. I will never go on a carnival cruise again, but when I hear of others who are going, I will make sure to tell them to bring their own towels as the ones that are provided are completely unsanitary.

In the beginning our steward was always courteous to us and spoke to us by name but that soon changed after we went to customer service and expressed our concerned about the dirty stateroom. From that point on he barely spoke to us as we passed him. I guess it was obviously our fault that the room was in such an unsanitary state, and how dare us for saying anything.

The management on the boat worked to contact us and see if the situation had been resolved. With kind intentions they sent us what looked like had once been chocolate covered strawberries, but these strawberries looked like they had been sitting out for hours, they were sparsely covered in chocolate and looked like someone had just pulled them from a dish pit or trash can. We felt uncomfortable eating them and just let them be.

The first or second night, my wife and I decided to get room service, but we only wanted some orange soda’s. The attendant on the phone informed me that the soda’s were not covered on my bottomless bubbles package. Ok, whatever, I didn’t really care and said I would pay for them. Fifteen minutes later a girl arrives at my door with two warm orange soda cans sitting on a tray. A little taken back at the fact that I was going to pay 5 or 6 dollars for a couple of hot orange soda cans on a tray, I politely asked for some ice, which the young woman said she would return with. She never returned. I just felt completely bummed about this whole thing and thought I would include it here as I have already included everything else.

I have lost all confidence that I can ever cruise with Carnival Cruise Lines again or recommend that anyone to cruise with Carnival Cruise Lines because of the lack of sanitary conditions of our stateroom. We saved hard earned money for 2 years so that we were able to book this cruise with high hopes of enjoying the Carnival experience. I find that when these rooms are not disinfected properly you are putting the health of your passengers at risk by not checking for cleanliness of the staterooms in between people getting on board. I just wanted to convey my situation to someone in charge, as I hope someone doing business with me would do the same. I hope this situation is addressed properly to ensure the safety of the health of your passengers on your future cruises.

Saturday August 19, 2017. The room 1330 had water dripping in two locations from the ceiling. Bad odor coming from the carpet. They tried to cover it up with coffee ground. Unable to get a different room. I was given $300 to use on exercusion instead. My son was bitten in the room by insect ended up with cellulitis. The doctor started on antibiotic.

My 15 yr old son was jumped by a group of kids on the basketball court. He was talking with other friends we a group of kids he went to the teen club with told him to go to the basketball court with them. He didn't think anything of it as he had been talking with theses kids for 5 days now. Once he got there a group of 8-9 kids surrounded him. I guess they didn't think the white kid would fight back. My daughter who was playing volleyball with her friends seen her brother and ran over to pull him away. This is when the kids started to pull them apart. We went to security who took a statement and informed us we could press charges once we go back to port with Galveston police department. The next day was our last sailing day before getting back home. We decided to not let him go anywhere by himself. Needless to say this kid didn't get enough of being embarrassed in front of everyone because the white kid fought back and he didn't get the best of him that night he followed him back to his room. During the next day we were followed and harassed by these kids. Security was informed again and they said there was nothing they could do. We didn't take things into our own hands as we didn't want to make thing worse when we pressed charges. Galveston came on board and stated they couldn't do anything due to us bring on the water. Security knew this and lied to us. We talked to soneone who is suppose to be higher up. He told my husband it was his fault our son got jumped. He was lured to a place where he was met by a group of kids. The next day harassed and nothing was done. Yes it was 1 am when this happened. We had just left the kids from checking on them. The teen club didn't close until this time. He was with a few friends talking on the 5th deck when lured by these other kids but it is our fault. Security is nothing but a bunch of mall cops who are scared. Protect your kids on your own when traveling with carnival. We will never cruise with them again. I will be calling the news station and a lawyer. Our safety was compromised due to their lack of security.

I recently had to cancel a cruise (#7NJ1L7) due to a medical issue. I had facial skin cancer removed and the cruise date was too close for the surgery site to be completely healed by that time. I have (attempted to)attached a photo of the letter from the performing surgeon.

Because this was necessary, I would appreciate your consideration in applying the cancellation fee of $100 to our current booking #8HN8L5. I realize this is not normal policy but I am asking anyway. Given the surgery, the fact that I am a yearly cruiser with you for the past decade, and have never had to cancel a cruise before, I do hope you can apply the $100.

I booked a cruise on Carnival Vista, booking #7QD4S5. Due to the misfortune of my husband losing his job and me being disabled, I am unable to pay for the cruise. I booked the cruise through a travel agency, GlobeTrek Travel, James Halphen. He informed me that carnival will not refund my deposit. I am asking you to please reconsider and refund me the $250 that I have paid so far. I have cruised many times with Carnival and would like to continue my relationship with your cruise line. You can contact me via email at: [protected]@yahoo.com. Thank you in advance for your consideration with this matter.

Client # 7NH7N6
My husband and I are booked to cruise on Carnival Ecstasy leaving from Charleston on 8/30/17 for a 5 day cruise to the Bahamas for our 10 year anniversary. We have been so excited about this cruise. About 3 weeks ago we were blessed to be given custody of a 16 month old baby that was in foster care that we are now in the process of adopting. God is good and we are so thankful for our blessing but we were not expecting this child to be placed with us at this time. This is a big adjustment for us and the baby as well. After discussing this we decided this may not be a good time to leave the baby with someone seeing that she is just getting adjusted to us. I contacted my travel agent and explained this to him and asked him about postponing our trip to a later date. He contacted Carnival and explained to several people in customer service the issue and was first told if we cancel we will be charged $700 plus for canceling the cruise. My first issue is that we were not canceling but wanted to delay to a later date. My second issue was that we purchased the travel insurance which I thought would cover issues as such. Well my agent called back and spoke with someone else and was told my insurance did not cover "that type of problem" and then he was told to tell me to get a different date that we would like and we may have to pay the difference but they could change the cruise. Well I contacted my agent the next day with dates. He called me back and said that they would not change the cruise because it was like I was canceling the one for August and that I would have to pay for that cancellation which was the $700 plus dollars. I again told them I did not want to cancel but postpone the cruise. I was told they could not do that. Again I asked what was the insurance for and I was told if I was sick, missed the cruise or "something like that". So should we just have "missed the cruise " or "called in sick". This is the very first cruise for us and our 10 year anniversary and with that being said it has to be something very important that we want to postpone. We were told for another 200 and some odd dollars we could take the baby with us which by her being so young we did not want to do. All we wanted was a little more time for the child to get adjusted to us seeing that she has been placed in 4 different places since she has been born and we just didn't want to leave her so soon. This whole situation has made me look at Carnival in a whole different way. There is lack of compassion with the staff and no heart at all. After this treatment we probably will never cruise with Carnival again because we will not patronize a business that has no care for others nor will we recommend them to anyone. All we asked for was a cruise that we paid for in full to be postpone to a later time since we had a life changing event but I guess Carnival has not concern for family.

We booked a family cruise (VIFP# [protected]) on the Liberty for July 27th- July 30th, right before (June 27th) my girlfriend suffered a ruptured brain aneurysm. After being in the hospital in a medical induced coma for about two weeks I decided to cancel the cruise because there was no way it would be possible. I only received half of the total amount paid back. She passed 3 days (July 24th) before the cruise which meant she nor her children would be able to go. I understand it is not the cruise lines problem but at least if I received the refund for the remainder of the cruise it wouldn't seem like such a great lost because they would not be able to go on the cruise. Trying to cope with this loss is hard enough.

On 5 August I ordered a HB 6 inch chocolate cake for a crew member, via telephone. The cake was ordered for 6 August but I was told it would only be delivered on 7 August. I was informed my order would be followed up with a confirmation e-mail. Today the 8 August, I have no confirmation email, no deduction of the amount on my credit card and my son has no birthday cake. Not impressed.

We just got back from the carnival paradise that left from Tampa on July 31, 2017. Going to Grand Cayman and Cozumel. This was the one and only reason we booked this cruise. It was our very first cruise and now I'm sad to say our last! It was not a good experience at all! We got charged way to much gratuities, we prepaid ours when we booked our trip. Still everything we got had extra gratuities added! What a rip off! Then on top of this, after we had booked our excursion to Grand Cayman, they changed the port of call because of technical issues? To only find out by some staff that this has been happening a lot this year. We were told carnival knew we weren't going to Cayman before we ever set sail! And then we couldn't get our money back until we got home, by check. What a way to treat your clients. The food was pretty pitiful also! The only thing worth eating was the Mongolian grill. We will never step foot back on this cruise line! Such a disappointment! It's a big money racket and rip off! Sincerely, Kim Harwell

Me and my family was very excited to plan a 8 day cruise on the vista July 1st their the ninth that cost us $8, 000 for 5 people which turned out to be very disappointing this was the filthiest unorganized cruise I've ever seen with carnival cruise not to mention we had an adult with us that is quadriplegic the food was horrible and no taste not fresh excepts for the fruits so thank god for that & the ports we stop at to get a decent meal not mention our cabin was flooded so we spent most of our 4days on the deck which means there was no relation at all then we also was told to leave our cabin for them to clean to balcony please find attach photos of an unclean balcony after not being able to enjoy our cabin for numerous hours also the cabin starting smelling from the wet cabin it was also numerous hours of dialog with blowers which took 4 days by this time also the lounge chairs, tables and decks carpet, cups & plates, forks was so filthy it's just unexplainable and the best came up with was $300.00 credit and spent 8, 000 taking me almost a year to save for this trip half of my money should if be refunded if not all so disappointed for this to be carnival latest ship vim#[protected] Will not allow me to send the videos

Hi:

I Just want to confirm if this email was legit and came from your company. I will wait for your reply thank you.

Dear Kenn M. Nabas,

We have received your submitted CV/RESUME and we sincerely
appreciate your interest in our company, in line with this, we have
reviewed your CV/RESUME for employment consideration as your education
back ground, previous experience meets up with the required
qualifications for the Post of Timekeeper
the salary amount of 6, 500 USD Dollars per month.

We are desirous of having you to work with us after this assessment
by us, as we see your skills as value addition to our company and our
clients respectively.

Benefit:
Kindly Note The company will provide free accommodation, Insurance
(NIN), Flight Ticket, Tax Free, salary allowance, Free Medical Expenses, Vacation paid leave Allowance and many more benefit you will see in
your Appointment Letter

Working Schedule:
.Working Days : Monday to Friday:

. Employees shall also be entitled to over-time allowance if their
work time exceeds the official stipulated hours. Salary shall be
liable to increments with time and employees' official promotions and
position in service.

. Saturday & Sunday: Off Day

.Shift Time: Morning and Night.

.Contract Period: 2 Years contract and it can be extended if only you
wish to remain with our company

After the End of 2 Year Contract We are offering you 3month vacation
interval and during this period.. You have the chance to visit your
love ones and family. Note that The company will take care of your
Vacation flight ticket and (Return Ticket to and fro).

As a notice of acceptance of job offer, we shall send you appointment
and invitation letter for you to sign and return the sign copy back to
us for record purpose. So therefore kindly let us know if you are
satisfied with the salary rate above and ready to work with us in our
company. order for us to proceed further.and also kindly have in
mind that any applicant seeking for job in our company.{HE OR SHE}
are to Follow our instruction carefully and we assure of the job we be
Your. Thanks

Please keep this job reference number (CCL/USA/JULY/2017/3131) important
as it will be needed from time to time in respect of your job
application and Interview. For Interview.

We await to hear from you ASAP.

Best Regards

Capt Don Hill

+[protected]

I just want to ask about the email that I recieved about last week ago.It was a job offer from carnival.[protected]@contrator .net.Can u just confirm it for me to clarrify if its real, or scam?
Heres the full email.

Michelle Galaura,
We have received your submitted CV/RESUME and we sincerely
appreciate your interest in our company, in line with this, we have
reviewed your CV/RESUME for employment consideration as your education
back ground, previous experience meets up with the required
qualifications for the Post of Hostess
the salary amount of 6, 500 USD Dollars per month.

We are desirous of having you to work with us after this assessment
by us, as we see your skills as value addition to our company and our
clients respectively.

Benefit:
Kindly Note The company will provide free accommodation, Insurance
(NIN), Flight Ticket, Tax Free, salary allowance, Free Medical Expenses, Vacation paid leave Allowance and many more benefit you will see in
your Appointment Letter

Working Schedule:
.Working Days : Monday to Friday:

. Employees shall also be entitled to over-time allowance if their
work time exceeds the official stipulated hours. Salary shall be
liable to increments with time and employees' official promotions and
position in service.

. Saturday & Sunday: Off Day

.Shift Time: Morning and Night.

.Contract Period: 2 Years contract and it can be extended if only you
wish to remain with our company

After the End of 2 Year Contract We are offering you 3month vacation
interval and during this period.. You have the chance to visit your
love ones and family. Note that The company will take care of your
Vacation flight ticket and (Return Ticket to and fro).

As a notice of acceptance of job offer, we shall send you appointment
and invitation letter for you to sign and return the sign copy back to
us for record purpose. So therefore kindly let us know if you are
satisfied with the salary rate above and ready to work with us in our
company. order for us to proceed further.and also kindly have in
mind that any applicant seeking for job in our company.{HE OR SHE}
are to Follow our instruction carefully and we assure of the job we be
Your. Thanks

Please keep this job reference number (CCL/USA/JULY/2017/3131) important
as it will be needed from time to time in respect of your job
application and Interview. For Interview.

We await to hear from you ASAP.

Best Regards

Capt Don Hill

+[protected]

I will be patiently waiting for your response.Thank you.

I just dropped off 5 relatives at Port Canaveral. What a nightmare. The crew in the drop off area purposefully create dangerous conditions in that area and need to be retrained. Sign says Left lane for Parking, Right lane for Dropoffs. 4 signs. Good. Then a guy stops me and asks :Are you dropping off? YES I SAY. I move forward 11 feet, another guy asks the same question!. I move forward another 12 feet, 3RD GUY ASKS THE SAME QUESTION! Get rid of them. I pull up to the drop off area. STOP yells a guy, I WILL TELL YOU WHERE AND WHEN TO GO!. Hint, there are 30 drop off places I could have driven up to to drop the folks off without any of these employees. 3 more employees at the drop off entrance. Then I finally get to go forward, only 4 cars in line with me and some guy runs out in front of me and stands 10" in front of my driver side bumper and yells at me to move UP. If I do, he will be hit. Get them out of there before he gets hit. What an idiot. we can drop off ourselves just like at the airport without any of their "create a mess" hassle. Picking up is going to be a nightmare if these idiots are directing traffic.

Good Evening,
I am writing you for two reasons. First to let you know that we had a wonderful time on our family cruise on your ship, the Conquest (July 15-20).

Secondly I would like to inform you that my mother, Lillian Fonseca, fell on her way out as we were disembarking at the port of Fort Lauderdale. This was due to the fact that the flooring and the carpet have a slight uneven slope and my 82 year old mother was walking and caught the edge and had what could of been a potentially very serious fall.

As a result of her fall we had to take her to the ER at Westside Regional in Plantation, FL. I am informing you in hopes that perhaps you can take precautions and advise guests on the uneven floors between the carpet and the tile.

As the days passed, mom was in a great deal of pain and she developed a very large hematoma on her left upper outer thigh, resulting in the ER visit.

Being the proud 82-year-old woman she is, she did not want me to mention this to you: however I am doing so in hopes to avoid this happening in the future. Fortunately my mother did not have any broken bones, but this could easily of happened due to the nature of the fall.

Perhaps a simple warning that the floor is slightly uneven where it meets the carpet area, or even better, staffing the areas where guests are disembarking would avoid this happening in the future. There were no Carnival personnel in the area to assist my mother. Fortunately several guests and family members were present to help her.

Again this is simply to inform you so that in the future this type of fall can be avoided. I thank you for your time, and hope that your corporation will take action to lessen the possibility of this happening again, and perhaps having a guest seriously injured.

I did try calling Carnival customer service line and corporate line but was put on hold for over 25 minutes on three occasions.

Below please find the pictures of mom's painful injury.

image1.JPG
image2.JPG

Again, thank you for your time and consideration on this matter.

Lili DiStefano
[protected]
Sent from my iPhone

My family and I went on a 5 day Caribbean cruise on the magic last November departing from Port Canaveral, Florida. My sister and I each booked a balcony room each holding four guests per room. Our rooms were side by side. The lighting in my cabin messed up throughout the entire cruise. The lights would randomly go out for no reason. It was very frustrating. When I reported this to staff they said they would check into it, but never did. During our cruise we experienced very high winds so unfortunately we were not able to port at one of our destinations, Grand Turk. I understand that safety is the most important factor, but what was really aggravating was that the boat instead stopped in Nassau. What made this so aggravating was that we had a very bad experience in Nassau several years ago and had very consciously avoided cruises that stopped there. We actually paid $200 extra per person to book a cruise that did not stop at this port. We also had to pay out more money to book an excursion there because we had planned on swimming at the pier at Grand Turk at no cost. I called Carnival when we returned home to complain, but I felt like the staff was really rude. I was told that I should have complained while on the ship. We are very loyal cruisers with Carnival and this is not the type of service we are used to. We are very hesitant about Booking another cruise with Carnival. We are considering cruising with a different cruise line in the future.

Hello

I looked everywhere for an email address for Carnival Liberty but I couldn't find one. I could only find a phone number but I'm back home in Australia now so I don't want to pay the international long distance phone rates.

On our cruise with Carnival Liberty we had to pay gratuities for each person (we have 2 small kids as well). I wasn't happy paying this as I gave the cleaner of our room a tip. I just found out from my father-in-law that it was not compulsory which I'm really annoyed about. If it had of said on the bill it was optional then I would have lined up at Guest Services to get it taken off.

How do I go about getting it refunded?

Thanks
Stephen