Carnival Cruise Lines
Reviews and Complaints

I purchased pictures for $3500.00 May 2022 and to this date I still have not received the pictures with the quality that was ordered. The first time they were sent they were all damaged. Metal prints 9 of them and everyone was damaged after 8 months I received reprints and this time some are damaged and the color is off on every single one the people in the pictures have a red orangish color to them. I am completely disgusted with the lack of professionalism. I sent an email on January 24, 2023 to [protected]@carnival.com and to this date no response regarding the second prints. There is no customer service number to call which is horrible customer service as I am to email them and sit and wait for a response that comes months and months later if at all. I do not and would not ever recommend the photos on board, unless you are leaving with them in hand. It takes too long to receive them and noone wants to fix the issues that exist. So the consumer is out their money because no one takes responsibility to fix the issue.

Yesterday upon arrival back home from our cruise that we took from February 26th - March 4th, I found out that my cell phone had been hacked for over $800.00 in phone calls that I did not make. When the girl at the photo desk on the cruise set it up she said she had to remove my VPN. Well, I found out from T mobile that should not have been done. I find your employees at fault for this hacking.

So back in aug of 21 I was booked on a cruise to Alaska Bk #P10QG8

but Carnival would not except my TX drivers license as a valid id to go to Alaska even though it had the state * on it as a valid requirement to travel with out a passport to Alaska. So I was not able to get on the ship. Fast forward to 2 years later I book a cruise for March 11 -19thBooking # B5D9G8 in Oct of 22 pay for it and get a confirmation email all is good. on Feb 20th 23 I get a email saying I owe 247.74 cents by the 23 or my cruise will be cancelled. I am in Africa but call carnival and ask about it and they tell me no it must be a scam I called the regular carnival number not the one on the email. They send a confirmation email again to show all is good. A week later I get a letter from the same

person V. Bermudez saying my booking has been cancelled. I am still in Africa and freaking out now and call my friend Roberta who is going with me on the cruise ask her to call because i have no way to call them on a regular line.

She calls the main number they look it up and say I have been cancelled

Now I will not be back to the State till March 2nd. So I tell roberta to call them and pay the amount and I will work it out later she does they tell her she has to send the money via a wire or money order or money gram. She sends it on the 24th or feb and waits. calls each day to the accounting department this V. Bermudez and she says they did not get it or her email with the reference number. I get home on the 2nd and call this lady and forward the email that Roberta cc me on and now she says oh well I have to send it to another department to process it and then they will put me back on the reservation.

I have called everyday to get someone to care and help me get this solved

the only person so far who showed any interest in me was Stephany in the casino promotions department where I got the so called free cruise form in the first place. It now March 3 8 days before the cruise and if it is not resolved by tonight I will have to cancel everything. Oh yes and the cancel notice said it could take up to 3 months to get my money back even though I was able to book this cruise with this so called outstanding balance which should have been sent to me before I ever booked this cruise. you take our money but when you have to refund it you take your sweet time ... I will have to hope to get my money back from the airlines and hotel i booked

I have yet to hear a response from carnival regarding the account error . I even went John heald about this issue . You removed my spouse from the booking over Old booking number F10CH5 . We don’t owe you anything . We never received a double refund or anything. I have conferenced in my bank with the lady confirmed there wasn’t a another refund. My bank sent a letter and we sent statement showing we got one refund only that’s it . My lawyer has even sent a letter about this issue as well. No response . We had our new cruise booked for months and you waited two weeks before hand claiming we owe something we do not .

on 05/14/22 We missed our flight so we missed our cruise' Do to ticket lady at American Airlines ticket counter putting two of us in the same seats. So we had to go back to the ticket counter to get it fixed witched 45 min .So we did not make the plane there were 11 of us with 5 bookings 1# R74RR5 2# R74RX2 3# R74VF4 4# EO3FG9 5# R74RL3 I have wrote Carival be for and was told if could get a letter from American Airlines that it was there fault Carnival would give me a cruise credit . So after 6 month I finally got a letter from American Airlines saying it has there fault we missed the flight . I have a email from American Airlines but dont know how to attach it to this My name is Robert Scheffel phone number is 303/287/8646

Carnival state in their have fun and be safe protocols, that our government here in Australia are enforcing the

YOU HAVE TO BE VACCINATED to cruise, Well after speaking to our government State AND Federal office and our health advisors they have dropped ALL mandates regarding vaccinations.

MY question is

Why are carnival still mandating IN AUSTRALIA ONLY? It doesnt make sense

Its like you are discriminating .

We do not have to go on a cruise to catch covid.

COVID is everywhere, you need to move on.

We, myself and my husband, were dissapointed that no one checked on him after he fell on the escalator when we were boarding the ship. A female came over and asked if he was ok as soon as it happened and asked his name. He told her he was alright at that time because he was embarrassed about falling in front of all the people that was in line and saw it. While the female was talking to us another lady fell on the escalator and she went to check on her. My complaint is that no one ever checked on my husband the rest of the cruise and seen how he was doing. He was sore for several days and stayed in the room during the day for the first 2 days of the cruise and he also had a large bruise on his right arm that was there for almost 3 weeks. My concern is that no one checked to see if he was ok or if he needed anything, I thought that was the least that would have been done. As it was our first cruise, I don't know how things work but I don't think that this was handled like it should have been.

Marta L Mitchem

Our Booking #W77NL1 for Thomas and Maria Braddick - We booked the above cruise tru a Group from our church in Happy Jack, Arizona, who books every year tru Gary @Carnival Cruise, Extension 82553. We planned for this cruise months in advance; paid ahead of time (prof below); prepared mentally, physically (drove with another couple who we had invited) and bought everything we needed to have fun. I had prepared all our documentation, including passports. However, when we arrived to Galveston and I was looking for our documents everything was there but my passport. Because we had traveled to Mexico the year prior, I had given my son a copy of my passport so I had my son e-mail me a copy which I printed. I showed at the Carnival Dream personnel at check in the copy (including a copy of my global entry card) but they were rejected and thus we were unable to enjoy a much planned cruise. Please help - we are retired and on a fix income which was expensive for us to begin with. All our friends and Pastor Danny were so encouraging for us to join in the group that we decided to join. Thank you immensley for your reconsideration.

27/12/2022

On board the Carnival Luminosa

Played the "Mighty Cash Phoenix Storm"slot/Pokie machine. Won twice and deposit twice into "Your Bank" as stated on the machine next to "Charge room" or "Cashout" options on the machine. Disembarked on the 29/12 and asked the crew when I would get paid the winnings into my account, he did not know, so rang the casino - answer from the casino was 4 weeks' time.2 days later rang Carnival Australia, this call went to the USA, was told to speak to my booking agent online. Emailed Cruise Guru, they came back and send 30 days until carnival place my winning into my bank account. Waited 30 days and emailed again the Cruise Guru and asked again the same question, next day reply was - its 30 Business days The Carnival USA has replied back to her. 30+ Business days are up, emailed again and was sent a reply to contact Casino Refunds in the USA, address was given but it keeps bouncing back, so emailed again the Cruise Guru and ask to sort this out. Why is this so hard to get back my winnings!

Look forward to your reply at - [protected]@ancdist.com.au

I am my other family members traveled from Long Beach to Mexico on the cruise just before and day after Christmas. We waiting and waited for our room or section to be called and it was a confusing mess. Then, we all get a panic call from the head of ship and said go etc. It was very confusing and my wife panicked as well and left in a hurry and did not see he expensive black hanging bag with almost all new close in it laying on the bottom of the closet. It was dark in there and hard to see. After a long wait on the deck, stairs and the debarkation process, Cheryl, my wife, realized she left her bag. No one would talk to her about it until all passengers were off the ship. The main administrator came and met with her and checked with Customer Care and said they saw nothing. Later that day a friend entertainer went to the Customer Care desk and asked them and they told him they found the bag and my expensive sunglasses. We agreed to send them to Miami and ship them out from there. Nothing. My wife is ill. She was in ER twice in the past month and a half. She is distraught over the loss. The worse thing is she cannot find anyone to talk to her. Need help from the top. Cheryl's cell [protected]

BOOKING(S) - #M0T3N7. Today I called in to inquire about possibly changing my cruise to another cruise ship leaving the same date as the one I already have booked because I was trying to see if I could find a port closer to my home state without having to drive with 3 kids. Before I called I had already did my research on the carnival.com site about the other cruise which would be about the exact same cost. The only difference was that the room would be downgraded to interior which i didn't mind and there was an additional day being 7 days instead of the 6 day I already have booked. I was also okay with that. So when I called the lady who answered didn't sound to eager to help me at all her tone was very much like a tired tone but I continued with the call just asking her about changing my cruise. I only wanted to check to see but I was possibly planning on keeping my original cruise. She told me she had to check with another department. So she puts me on hold then comes back and says if i change my cruise to the new ship and port, they only have 1 room available for 4 people and it's a balcony for over $1864 and it's only on the bottom level. So I will have to pay a cancellation fee of almost $300 for the other cruise and then pay the difference to make the $1864. I told her that was weird because prior to calling her I had done my research on carnival website and saw that carnival has 13 rooms available that can hold 4 people on 1st and 2nd level and the cost was about the exact same cost as what i paid already for my existing cruise so I don't know why I was being told something else. She then tries to cut me off while speaking saying well that''s what she was told so she can't see it for herself. I told her I would just call back and speak with someone else to see if I can actually get some assistance. She did not want to help me at all. Her tone was very dull and just uninterested. I have tried to stick with Carnival as far as cruising goes. Cruises are not cheap so if I have a question I don't think it's to much trouble to get a little assistance. This will be my 3rd cruise in about a year with Carnival and I did not appreciate how my question and concern was disregarded by the rep I spoke with. I even checked the website again after the phone call and the ship carnival glory from New Orleans leaving 3/19 - 3/26 is showing 14 interior rooms for 4 passengers and it also has more than just 1 balcony room available. This lady and whoever she claims she spoke to just didn't want to be at work today or take calls. I have heard horrible storied about carnivals customer service over the phone and now I see why.

Cruse line booking # h6t8t6 ARP. # [protected]

I had booked a trip to the Bahamas from Cape Conaveral on the liberty, leaving on Jan. 13, 2023. It was booked approx. 2 months prior. This was to be our first cruse. (we are both in our 70s) and were excited about going. Then on Dec. 2022 I fell and broke my neck. This stopped any travel. I have mailed copies of medical information to the off ice in Miamis, FL. I understand the rules of cancelation but as we all know rules and laws have exceptions, and deserve consideration.

Please consider this matter fairly and advise asap so I can consider other options to take.

Glenn & Roberta Thompson

[protected]@aol.com.

I've never had any issues with booking a Carnival Cruise. I've been a Carnival Cruiser since 2009.

On January 9th, I called in to book a cruise out of New Orleans for Feb. 12th - 19th. I spoke to Howard and he was supposed to hold my booking and when I called back within the hour, he did not hold my booking. When I called back he asked for my booking number, and I said you did not send me an email with the booking number. I then give him the information again, and he says oh it is sold out. He was more worried about his survey review the first time I called and didn't reserve my booking. He did not do anything to reconcile the issue. I asked to speak to his supervisor and upon his transfer he hangs up the call. I then called him back using the extension he gave me 17578, he did not answer. I called again and spoke to a lady name McKenzie. She apologize for him, and said they only thing she can do is but my on a waitlist. I paid the $500.00 to put on a waitlist. My wife is on the Carnival Facebook page for this cruise and can see where people are having to cancel their cruise due to family or medical issues, but no one from Carnival contacts me about any openings. I have called several days checking and they say the cruise is booked up. I called today and was told the same thing. I am online tonight and see the cruise as available interior and balcony rooms available. I call the number and I speak to Natasha. She is trying to contact her supervisor to see why I haven't been contact about the room availability. I tell her to just go ahead and book my room. While she is waiting for several minutes, she said well I have to transfer you to another department to do a new booking. Then she comes back and says well it is now unavailable again. Natasha gave me an email address to explain what was going on, but when I sent the email address it came back invalid email address. I repeated back the email address to her and she said it was correct.

We have family that is going on this cruise it is eleven of us that are supposed to be on this cruise, but due to not only one but two incidents, my wife and I still do not have a room. We have a booking and we constantly getting emails about booking excursions, spa, and other activities, but we can't do any of that because we are still without a room. Like I said, we never had an issue like this with Carnival. We are very disappointed on how things are being handle. I am attaching a screenshot showing the interior and balcony room on board the date of the Feb 12-19 cruise out of New Orleans.

Hello,

RE: Folio #'s 77690 & 91911

I have been trying to get a bill in my name for the above cruise.

When I got home and requested my bill to pay my credit card, guest service is sending me a statement in someone else's name.

You are telling me there is no bill in my name but, yet you are charging my credit card for the entire cruise for everyone in my cabin#6136.

I did not authorize anyone to use my credit card, nor did I authorize all charges for this cabin.

I went down to guest service and put my credit card down for my folio number as I usually do. I am a diamond and never had a problem with paying my bill.

Can you please explain why there is no bill in my name?

Can you please explain how you charged my credit card with someone else name on the bill?

Can you please explain who authorized the charges for the other parties?

Worst cruise and company EVER! The worst 8 days of my life. Spent 8 sleepless nights, AND DAYS on the Horizon. We unfortunately were on a totally booked cruise and given a cabin directly under the dinning room galley. Had carts rolling, dishes crashing and people running nearly 24 hours a day. Imagine 4am breakfast prep noises continuing until 1am dinner cleanup, everyday for all 8 days of your cruise. Complained about it every day...had we been able to leave, believe me we would have. To make up for it Carnival guaranteed credit for a future cruise with a confirmed credit #4SBQ5(x)

Unless you get it in writing, Carnival does NOT seem to live up to their promised credits. All I get from them now, after hours on the phone is, We can't find that, You need to call customer service, or It's not valid. This company sucks!

I’m not sure who to speak with but I am highly upset. First, I was in the phone with a rep for 30 minutes, put on hold then hung up on. I’m sure the call is recorded for to you review.

I called regarding a coupon I received for $500 off the cruise plus $100 on board credit (attached). The rep was trying to explain it to me. I told her i didn’t want it because she said my rate would go up and I needed ti out down another $98 in addition to the $100 deposit o already paid. She told me I “lost the rate” that I originally booked and it was no longer available. What? I just pulled up carnival and can actually rebook it for less than what I originally booked. Now, I get a new confirmation with a higher rate. I am dumbfounded. On top of that, I confirmed my email 4 TIMES with the rep and my email on the confirmation is INCORRECT. I asked her how much it would be for an upgrade, twice, and nothing. She had my phone number but never called back once she hung up on me. I can be reached at [protected].

The rate below is incorrect. Nothing has changed yet I’m being charged a higher rate! I gave my original booking if you should need it. How is this allowed to happen and be acceptable?

It has been 4 1/2 months and I have yet to receive an expensive piece of artwork (“Spring Night” on receipt) that I purchased on ship, September 18, 2022, Carnival Glory. I was promised all of my artwork would arrive within eight weeks. I was also supposed to receive a prize for a contest I won, but it never came.

I have had no luck with Park West after multiple communications over the past 2+ months.

We were on mardi gras Jan 14-21 V51XK2 and researched all the drone laws and carnival policies which state you can bring your drone and check it in with security and check it out as long as the port allows. We researched to know our ports allowed drones and mardi gras guest services denied us to take the drone at any port. We tried to have calm discussions sharing documentation and still were denied even when presenting laws and discussing in detail with port security that it was allowed. We feel this took away our photo opportunities and ruined our vacation, which we paid alot of money for and hauled photography equipment for. We followed all policies. I also spoke with another guest on the ship who hasn't had a problem like this on 17 other cruises, including a carnival ship he took just one month ago. We feel this is a big mistake of the mardi gras ship and was completely unfair and disregarded.

Video footage with the security rejecting us is posted below: https://www.youtube.com/watch?v=shG0Pbmjt_g

Aside from the drone issue, I was also over billed for a book I purchased and haven't heard back from the email that was submitted a week ago to the complaints email.