Carnival Cruise Lines
Reviews and Complaints

I was set to sail to Morten Island QLD on the 1/10/23 to the 5/10/23 but was unable to travel as I (Kathryn Campbell) was to ill. My room mate (Donald Mcnee) still went on booking M8L3T7.

I also had a booking M8L3P6 for Carley Pittman and Thomas Campbell across the hall.

Considering I did not go, I cannot understand why I was charged $419.70.

I have contacted Carnival via the Carnival website with no reply to date.

Considering this is my first ever cruise I am very disappointed with the after sails service!

I own 200 shares in carnival stock and requested On Board Credit (OBC) for an upcoming cruise. They approved the credit but it was for another persons reservation. I contacted them and then they said that I was requesting credit for a past sailing. Once again I sent them the information. They now say I have to go through Stockperks. I downloaded the app but did not continue when it requested my credentials to my investment company for financial data. I told them that I was not going to use the stockperks app, so they said they cannot process my request.

Last year they denied the OBC benefit because I already received a discount on the cruise price. It is always some excuse. I also cruise with the sister company Princess Cruises and there is never any problem getting my On Board Credit by emailing a copy my shares statement with the cruise Booking and dates.

11/6/23 was on the Spirit and went to Chop Stick, my son bit in to sand and found hair in my food, following Morning got a coffee cup and had lip stick still on cup, kept finding dirty dishes through out cruise, on 11/8/23 went to Empiral order filet mignon when I cut into it, it was tough and open like a sun flower, tried to eat a piece it just swelled in my mouth could not eat. I paid for bottomless bubbles it was a act of congress to get a soda I paid for and only in the bar. Did not like drink choicest of drinks in the food gallery, I have heard nothing negative since it started leaving from Mobile, I will never go on another cruise.

When we boarded the ship had issues. They proceeded to take us out anyway. The second day they said only one port because we couldn’t cruise at normal speed. I found out later they lost an engine. I am a diesel mechanic and saw the issue from day one. They offered us a $200 credit instead of turning around and giving us a cruise to all 3 ports instead of one. Crap cruise line. Walmart of cruise lines. Should be offered another cruise to replace this one. Took time off work and traveled to take cruise. $200 is a joke.

I had canceled my cruise yesterday, October 23rd, 2026. I had purchased the trip insurance that's to reimburse me for my ticket if something came up and I couldn't go. So, I called to cancel and get my money back. I got the sum total of eight hundred and change, Also, that I had to file a claim from a different company [turns out it's *their* company.] It was totally ludicrous. I never actually thought that Carnival Cruise would put me thru that. I have so much on my mind right now including, including my daughter-in-law being on hospice. I didn't need this. I just wanted my money back

My wife and I were on the Miracle from 10/29-11/02/23. Jeanette was very rude to my wife and I while we were playing cards. She swiped my wife's Sail & Sign card for the card game, threw it back to my wife and rolled her eyes sarcastically. She had no customer service skills and should not be working the floor of the card tables. Thank you for your attention to this matter.

Sailed on the Breeze Oct 9 thru Oct 14 leaving from Galveston. For 4 nites I gambled and never asked if I wanted a drink. I sat cross the bar. Finally on the 5th day I was asked because my son-in-law sat next to me. I did ask at the bar if I could have a bottle of water and was told there would be a charge. My name is Margarita Garcia. [protected]@gmail.com

My name is Joe Yougas and my wife is Genesis Yougas. We Boarded 9/21/23.

[protected]@lsrusa.com

[protected]@hotmail.com

Joe Cell [protected]

There is a discrepancy because on my chase card Carnival is charging me $701.90, but on my Carnival statement it shows that I also deposited $500 cash before boarding so where did that cash go?

Meaning that the total statement was $701.90 but the cash should have been used first, leaving me with a $201.90 tab that should have been charged on the chase card. Instead you all charged all $700 on the Chase card but then where is my cash?

When I checked with guest services she said my cash would be used before my card was ran.

october 19, 2023

do to another covid variant I had to cancel our cruise. I was informed that my deposit was non refundable. We have been on 08 cruises with carnival over the past 15 years, all of those cruises were booked with a carnival agent and not one time was I informed that deposits are non refundable. I spoke with a supervisor who said some deposits are coded as refundable but mine is not, she also said if I booked on line I would have been able to read about non refundable deposits (i never booked on line), she said I could re book for an extra 100.00. I can't believe this is how carnival treats loyal cruisers! We will be looking to sail with another cruise line.