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CB Cruises and Charters Carnival Cruise Lines Carnival sunshine. Purchased vacation protection and refused refund or future cruise credit
Carnival Cruise Lines

Carnival Cruise Lines review: Carnival sunshine. Purchased vacation protection and refused refund or future cruise credit

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9:57 am EST
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I booked a cruise on Carnival Sunshine in May 2023 for January 2024 for a 4 day cruise to the Bahamas. First time cruiser so I booked two cabins and purchased travel protection. Unfortunately, I had to cancel the booking due to unforeseen circumstances before the final payment was due, November 5 2023 it was cancelled, finial payment was due November 11 2023. I talked to Sabrina on the 5 of November she cancelled for me and suggested since I purchased the vacation protection plan that I contact Anon. I did contact them November 7 2023 and my claim was denied, they suggested I call Carnival at [protected]. I called November 14 2023 and talked to a "VERY RUDE" LADY, I did not get her name because she was extremely rude and short, all I was going to ask was about the Cruise Credit and she said it was NON - REFUNDABLE RUDLY she told me I could email Reviews.com and hung up. I have never cruised, and I will never cruise with Carnival when my situation changes, and I am able to reschedule. Booking#R9R6H2 AND booking #R9R6H3. PIN#1264. Cathy Strickland. I lost $594.00 on this so NO I will never experience Carnival.

Cathy Strickland

[protected]@aol.com

Ref#3387800

Claimed loss: $594.00

Desired outcome: All I was asking for was a future cruise credit.

Nov 15, 2023 3:39 pm EST
Carnival Cruise Lines customer support contacts
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3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for the opportunity to respond.

I’m very sorry to hear of your experience and I’d like to extend my sincere apologies for the situations you’ve described.

So that we can further assist you, we invite you to contact us at 1.800.438.6744.

Our team members will gladly review each of these matters in further detail.

Thank you for your understanding.

Carnival Cruise Line
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