Menu
For Business Write a review File a complaint
Carnival Cruise Lines

Carnival Cruise Lines review: Entire cruise on carnival liberty

C
Author of the review
5:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern at Carnival Cruises.

Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my excursion to blue lagoon beach and dolphin swim. It was cancelled because the boat tipped over and was all over the internet, that’s how I found out how close to death we were. When the ship left that port it was rocky the next three nights. By rocky I mean you had to hold onto walls and pillars so you wouldn’t fall. I have taken many cruises and not just with Carnival; never have a had such a scary ride worrying if I was going to make it home alive or not. I’m 63 and a disabled veteran and my PTSD has been heightened since the second morning of the cruise. We were celebrating my sisters 60th birthday and let me tell you none of us did anything but stay in bed most of the cruise and cry.

To get to my point, I am either asking for full refund for my party of four or a free four-night cruise in the place of that fiasco. If this is not the correct person to contact, then please let me know to whom I need to speak to. If I do not hear from Carnival in a timely manner then I will have to take action with my attorney, medical and mental health doctors at the VA and let them handle it. My phone number is [protected]. I look forward to hearing from you, Thanks

My Cruise

as of 27/May/2023

We can't wait to welcome you on board.

BOOKING NO: Q6C4H7

SAILING: CARNIVAL LIBERTY 13/Nov/2023

SAILING DURATION: 4 days

STATEROOM: 9230

CATEGORY: 8D BALCONY

GUEST: MS CATHY JOHNSON

DINING CONFIRMED: EARLY DINING - 06:00 PM



EMAIL: [protected]@ATT.NET

BOOKED BY: CATHY JOHNSON

CATHY JOHNSON

2264 OAK LEIGH DR

CHARLOTTE, NC [protected]

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE



CATHY JOHNSON [protected] [protected] RED CRUISE ONLY 1, 2, 3



PAULA LANGEVIN [protected] CRUISE ONLY 1, 2, 3



* Indicates temporary VIFP Level.

ITINERARY: 4 Day BAHAMAS Itinerary.

Claimed loss: I am having horrific nightmares about my experience on the cruise ship Carnival Liberty.

Desired outcome: Full refund for 4 or a free 4 night cruise in its place.

Nov 22, 2023 7:37 am EST
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

File a complaint Write a review
Thank you for reaching out to us, and I sincerely apologize for the challenging experience you and your party faced during your recent cruise with Carnival.

I am truly sorry to hear about the cancellation of your excursion to Blue Lagoon Beach and Dolphin Swim and the unsettling conditions during the voyage. Your safety and satisfaction are our top priorities, and it deeply saddens us to learn that the cruise did not meet your expectations, especially considering the special occasion you were celebrating.

To further discuss the details of your concerns we invite you to email guestcare@carnival.com

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Carnival Cruise Lines reviews & complaints

Carnival Cruise Lines - purchase jewelry through approved store 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Terrible experience 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Unhealthy air 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - deposit and booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - Customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - overpaying for gratuities and changing the itinerary
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - the ship sunshine
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Carnival Cruise Lines Contacts

  2. Carnival Cruise Lines phone numbers
    1300 385 625
    1300 385 625
    Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number
    48%
    Confidence score
    Australia
    +1 (800) 764-7419
    +1 (800) 764-7419
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number
    Customer Service
    +1 (800) 845-2599
    +1 (800) 845-2599
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number
    Online Support Team
    +1 (800) 929-6400
    +1 (800) 929-6400
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number
    Guest Care
    +44 843 374 2272
    +44 843 374 2272
    Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number
    43%
    Confidence score
    United Kingdom
    +64 800 442 095
    +64 800 442 095
    Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number
    100%
    Confidence score
    New Zealand
    +1 (305) 406-8656
    +1 (305) 406-8656
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number
    +1 (800) 819-3902
    +1 (800) 819-3902
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number
    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number
    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024