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Carnival Cruise Lines

Carnival Cruise Lines review: Entire cruise on carnival liberty

C
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5:39 pm EST
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To whom it may concern at Carnival Cruises.

Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my excursion to blue lagoon beach and dolphin swim. It was cancelled because the boat tipped over and was all over the internet, that’s how I found out how close to death we were. When the ship left that port it was rocky the next three nights. By rocky I mean you had to hold onto walls and pillars so you wouldn’t fall. I have taken many cruises and not just with Carnival; never have a had such a scary ride worrying if I was going to make it home alive or not. I’m 63 and a disabled veteran and my PTSD has been heightened since the second morning of the cruise. We were celebrating my sisters 60th birthday and let me tell you none of us did anything but stay in bed most of the cruise and cry.

To get to my point, I am either asking for full refund for my party of four or a free four-night cruise in the place of that fiasco. If this is not the correct person to contact, then please let me know to whom I need to speak to. If I do not hear from Carnival in a timely manner then I will have to take action with my attorney, medical and mental health doctors at the VA and let them handle it. My phone number is [protected]. I look forward to hearing from you, Thanks

My Cruise

as of 27/May/2023

We can't wait to welcome you on board.

BOOKING NO: Q6C4H7

SAILING: CARNIVAL LIBERTY 13/Nov/2023

SAILING DURATION: 4 days

STATEROOM: 9230

CATEGORY: 8D BALCONY

GUEST: MS CATHY JOHNSON

DINING CONFIRMED: EARLY DINING - 06:00 PM



EMAIL: [protected]@ATT.NET

BOOKED BY: CATHY JOHNSON

CATHY JOHNSON

2264 OAK LEIGH DR

CHARLOTTE, NC [protected]

GUEST CONTACT PHONE VIFP CLUB # VIFP LEVEL DEPARTING NOTE



CATHY JOHNSON [protected] [protected] RED CRUISE ONLY 1, 2, 3



PAULA LANGEVIN [protected] CRUISE ONLY 1, 2, 3



* Indicates temporary VIFP Level.

ITINERARY: 4 Day BAHAMAS Itinerary.

Claimed loss: I am having horrific nightmares about my experience on the cruise ship Carnival Liberty.

Desired outcome: Full refund for 4 or a free 4 night cruise in its place.

Nov 22, 2023 7:37 am EST
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

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Thank you for reaching out to us, and I sincerely apologize for the challenging experience you and your party faced during your recent cruise with Carnival.

I am truly sorry to hear about the cancellation of your excursion to Blue Lagoon Beach and Dolphin Swim and the unsettling conditions during the voyage. Your safety and satisfaction are our top priorities, and it deeply saddens us to learn that the cruise did not meet your expectations, especially considering the special occasion you were celebrating.

To further discuss the details of your concerns we invite you to email guestcare@carnival.com

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
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