Menu
For Business Write a review File a complaint
Carnival Cruise Lines

Carnival Cruise Lines review: Entertainment

M
Author of the review
5:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For the last couple of years, I have been cruising on theme cruises and haven’t had the opportunity to cruise on my favorite cruise line, Carnival Cruise. Being economically friendly; Party Cruise; Guy’s Burger Joint and Self-Service Laundromats/Ironing Stations made Carnival Cruise my favorite cruise line.

I have a concern regarding the diversity of entertainment on a recent cruise. On Thursday, December 7, 2023, we (myself & Myron Lowery) returned from a 5 days cruise on Carnival Sunrise and, as expected, we had an good time during our cruise. We noticed, however, that the population of the cruise was more than 50% African Americans while the cruise entertainment for African American was 5%, by my estimation. Somehow, Carnival missed the mark in providing cultural entertainment. We weren’t planning to spend almost $2,000 (cruise; port fees; taxes & insurance) that left us no other option to entertain ourselves by watching movies in our cabin.

The Black Traveler report shares that Black U.S. leisure travelers spent $109.4 billion, yes, $109.4 billion in 2019 - the most recent year reflecting normal travel spend prior to COVID-19.

So, with Carnival providing 5% cultural entertainment for an onboard population of 50%, Is Carnival saying you see our money and don’t see us to provide cultural entertainment during our cruise?

I expect I will continue to cruise on Carnival, but I think it would be beneficial to take my comments seriously.

Eunice R. Thomas, MS

Confidential Information Hidden: This section contains confidential information visible to verified Carnival Cruise Lines representatives only. If you are affiliated with Carnival Cruise Lines, please claim your business to access these details.

Dec 11, 2023 2:47 pm EST
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

File a complaint Write a review
Thank you for sharing your recent cruise experience aboard the Carnival Sunrise. We truly appreciate your loyalty to Carnival Cruise and your candid feedback about the entertainment diversity during your voyage.

First and foremost, we are delighted to hear that you had an overall enjoyable time on our cruise, and we appreciate your continued support.

We understand the importance of offering diverse and inclusive entertainment options that resonate with all our guests. Your observations regarding the discrepancy between the demographic composition of the cruise and the cultural entertainment provided are insightful and valuable. Please accept our sincere apologies for any disappointment this may have caused.

We are committed to continuously improving our services, and your feedback will be shared with our entertainment team for careful consideration. We strive to create an inclusive and enriching experience for all our guests, and your input helps us in achieving that goal.

We look forward to welcoming you back on board for another fantastic Carnival Cruise experience.

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
Update by MsUnis
Dec 11, 2023 8:51 pm EST

With us spending almost $2,000 for a 5 days cruise to only watch movies in our cabin due to the lack of diversity of entertainment left us speechless. We would like to be complicated with a future travel credit for another Carnival Cruise.

Apr 02, 2024 8:29 am EDT
Carnival Cruise Lines customer support contacts
Address

3655 NW 87th Avenue, Miami, FL, 33178, US

File a complaint Write a review
Thank you for posting your concerns.

For further assistance we invite you to contact guestcare@carnival.com

Sincerely,

Guest Care Executive, Office of the President

Carnival Cruise Line

3655 NW 87 AVE

Miami, FL 33178
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Carnival Cruise Lines reviews & complaints

Carnival Cruise Lines - purchase jewelry through approved store 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Terrible experience 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - Unhealthy air 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - fraud and cheating 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Carnival Cruise Lines - deposit and booking
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - Customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - overpaying for gratuities and changing the itinerary
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Carnival Cruise Lines - the ship sunshine
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Carnival Cruise Lines Contacts

  2. Carnival Cruise Lines phone numbers
    1300 385 625
    1300 385 625
    Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number
    48%
    Confidence score
    Australia
    +1 (800) 764-7419
    +1 (800) 764-7419
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number
    Customer Service
    +1 (800) 845-2599
    +1 (800) 845-2599
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number
    Online Support Team
    +1 (800) 929-6400
    +1 (800) 929-6400
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number
    Guest Care
    +44 843 374 2272
    +44 843 374 2272
    Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number
    43%
    Confidence score
    United Kingdom
    +64 800 442 095
    +64 800 442 095
    Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number
    100%
    Confidence score
    New Zealand
    +1 (305) 406-8656
    +1 (305) 406-8656
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number
    +1 (800) 819-3902
    +1 (800) 819-3902
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number
    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number
    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Carnival Cruise Lines contacts