Carnival Cruise Lines
Reviews and Complaints

Carnival Cruises should be ashamed of themselves. My family and I have a cruise scheduled for 10/15/17, and we know absolutely nothing about whether we are going on this cruise or not. When I've called to ask, they say maybe it will be cancelled, maybe not. They say if we go, there may be itinerary changes, but they have no idea what those would be. They keep saying, call next week, next week is the cruise! When are you going to give me information, the day of the cruise? In short, we don't know if we are going, where we are going, or even when at this point. I wish they would tell us something so I could change my flight or plan some other type of vacation as I've already requested that week off work, but Carnival is too worried about the money they will miss out on. I even asked if I could be booked on another cruise and I would pay the difference as it was more expensive but was told I would have to pay the penalties of cancelling my trip. Don' t risk your vacation with Carnival, like another review said, the little you save with them is not worth it.

To Whom It May Concern
This letter will start from my booking deposit all the way through our actual cruise. Please be mindful that this has been a terrible experience from start to finish no matter how we tried to look at it through positive eyes.
It all started when trying to book a Wedding Cruise with Jose Nunez in the beginning of this year 2017. It was supposed to be me my fiancé and three of our kids going but friends and family showed interest in going so on February 23, 2017 I asked Jose to conduct an email letting family and friends know that we had decided to get married during a cruise. People immediately started calling inquiring about this trip, some contacted their own agents or went directly to your site to consider the cruise. After setting up deposits and payment options the trip planning took off. Shortly after we started having questions and finding it hard to contact Jose. I had to make payments with random employees or coworkers he left contact info for. The cruise as I stated was supposed to be for our wedding. Jose said he would get all the information and set everything up. Months passed and no word on what we needed to do for our wedding. Thinking Jose had things under control we didn’t worry. Several friends and family had made their deposits and a payment or two to Jose but when trying to reach him became extremely hard they started dropping out of the trip not wanting to deal with trying to chase down an agent to pay off for this trip. Jose was never in his office his voice mail always stated that he was helping other cruisers and would get back to you in an hour and if not call him back. Well he never called back and never answered. I have his cell phone as well and he doesn’t even answer that. I made my last two payments to other agents because he was never there for me to pay him. There was no confirmation or instructions given after the final payment or follow up once he returned. I never spoke to him again. After months of nothing I looked went online to find out how I could get information on the status of my wedding. I called the wedding agent and was told that they didn’t have any information about us wanting to get married on this cruise. I gave them Jose’s name and told them that he said he was going to set things up and the agent said that what he should have done was give me the name and number of one of the wedding specialist so that they could assist me with that part of the planning. She then said to me that I had to make a full payment to have a wedding because we waited too long to set it up. I asked her for all information and she sent me an email with prices of which are total expensive for no apparent reason at all. She also included a picture package that was more than my damn mortgage for a few pictures. But with all of that we were willing to go for it. We set a date and were going to do it on September 16, 2017 a day at sea. Things seem to be going great. About a week later she calls me back to say unless you are renewing your vows we can’t do that day please pick another day. No problem September 13, 2017 at Grand Turk. The agent says I will hold this date for you and contact them to set things up. A month later I reached out to them again to follow up with the process. The new agent says to me that she has no notes or holds for my name. How is this possible? The agent says I’m not sure but so that I am up to speed with everything what are you trying to do? I explain everything to her and she says I don’t think you will be able to have your wedding there because it’s kind of short notice and it’s a very popular place for a destination wedding during this time. Would you like to have your wedding on the ship? I said is that the only way? She says yes. But you may have to change your date if we can’t do it then. Ok no problem. What dates can I have? She says I can get that information and get back to you, since this was cutting it close I asked her if it would be ok if she put me on hold. She said no that will be to long of a hold but she would call me back no later than tomorrow if she couldn’t today. I said ok and we hung up. Two days later I called back and followed up because she never called me back as she stated she would. What was said to me then was hurtful. The young lady said to me that they had no openings for weddings on the ship or at port destinations. Wow! After all that waiting and the constant run around I end up with nothing. Now this will just be a trip because I refuse to get married at the justice of the peace. Not to downplay disrespect or look down on anyone who did it that way it’s just not for me. This brings us to September 4, 2017 when Hurricane Irma came and hit the islands one being Grand Turks and myself and my fiancé begin to call carnival to find out what would happen about our now just family trip. We were told that Carnival was watching the news and weather just like everyone else just more closely in those areas for the safety of the upcoming cruise passengers as well as those already out at sea. They said we would receive emails with important updates. We never got one email from them about the updates. Our cruise scheduled for September 10, 2017-September 17, 2017. The cruise we booked was to go to the Caribbean (Grand Turk, Freeport, and Half Moon Kay) but due to Hurricane Irma the entire itinerary was changed. I found out the Thursday September 7, 2017 before we sailed that we would be now cruising to Canada instead. We called all night after seeing the update on the site and all we got was busy signals. I’m sorry the reason was because everyone was trying to cancel just like us. We had family members trying to call as well. How do you go from warm sunny beautiful Bahamas to Canada? This just unacceptable. No what we paid for or wanted at all. I started looking more into the website for helpful information since we couldn’t get in touch with anyone now for two days. Now on Saturday morning we see that fine print states that we would get a full refund IF the cruise was canceled due to uncontrollable circumstances. Well hell this is an uncontrollable circumstance why isn’t it canceled? Finally, Saturday afternoon I get a real agent on the phone. I inform her that we would like to cancel our trip due to the hurricane and she tells me that there is a fee for that. I told her that I had the vacation protection for all five of us. She says to get a full refund with the insure we would have had to cancel 48 hours before our trip is schedule. You have got to be kidding me. I explain to her how they were unreachable from Thursday September 7, 2017 all the way until Saturday September 9, 2017. She said I do apologize as we could not have foreseen the lines been tied up. I said and we could? She says there is no way to get around that. So, I said how much do I stand to lose from going through with the cancelation at this point? She explains that we would lose more than half of what we put into it. We were told that if we canceled we would lose the port fees, taxes and the cruise insurance if we canceled and only the price per person for the rooms would be credited to a future trip and in her opinion it would work out better if we take the trip. As we are talking I ask her about the change in the cruise and its new destination and itinerary. I told her that there is no way these two trips can ever compare in price. She says to me that the difference would be given in a credit towards another trip. With hundreds of dollars to be lost and many arrangements made for this trip we went ahead on this trip. September 10, 2017, we boarded the ship and went to our rooms to check them out. Our three kids were in a very small room with two twin beds and had to wait until 11pm to have the overhead bunk bed pulled down for the third child (unacceptable). After placing that request for the bunk, we went to the Lido Deck to view the pool and take the kids to grab something to eat. Upon getting off the elevator we notice several yellowish waterproof pads on the floor. We thought nothing of it because we were close to the drink area. As we walked around we noticed more of these pads. We sat down to talk and play Uno with the kids and we noticed water is leaking on the table from the ceiling. We moved to another table because trying to think positive I figured someone dropped something on the area above us. Moving on after we depart from Baltimore we are walking and I slipped in a puddle of water. No yellowish pad or sign nearby no drink area just a puddle of water. A few of the other guest came to make sure I was ok and after I got up and we headed to our room so I could change my clothes there is an additional issue. As I go down the corridor it’s hard to get around because the hallway is lined with wheelchairs and motorized scooters. Not even a full day on this ship and already things not looking so good. As the trip continued you would think it would get better but it didn’t. As you know we were at sea until Tuesday September 12, 2017 with not much to do for two days since it was too cold to swim and the arcade was at least two dollars a game it really was nothing for my kids to do. It’s September 12, 2017 and our first stop was Halifax, Canada. There was NOTHING to do. No beautiful sights nothing. My family and I walked to the Super Store and went to the tourist Farmers Market. As you can imagine a total disappointment. We got off the ship and back on within an hour. September 13, 2017 and we arrive at St. Johns, Canada. Again, NOTHING for us to do but a white tent full of trinkets. Another disappointment. The trip was a total bust. Another big issue we had was trying to do activities on the ship. We went to the to a few of the shows and had to walk through the casino with our children and it was filled with smokers and this triggered my daughter’s asthma. You all have no signs to warn parents that smoking is allowed on the cruise in such a closed in environment. I had to send my other two kids to their room to grab her inhaler and while we waited I asked if there was somewhere she could go to check her oxygen level while going through this and the worker didn’t understand anything I was saying what so ever. The communication with some of the staff was beyond hard. It’s almost like they were just there to work and not help the guest in anyway shape form or fashion. My fiancé picked my daughter up carrying her to a more ventilated area which was out on the deck which guest are also available to smoke at will. I however waited for the other kids to return and took them and her inhaler to her. When the other kids came back she took a couple puffs and we attempted to get things under control. Because she was unable to breath for the she began to feel dizzy so we retreated to the rooms. The rest of her day she stayed in bed. Also on this day while playing basketball on the upper deck my son gets checked on the court and gets knocked down causing him to cut his finger. He comes to the room to inform us and we immediately go to the gift shop to purchase band aides alcohol or peroxide of which you all do not sale. I asked the gift shop employee where I could get some from he says guest services. I go to guest services with a child bleeding from his finger and they say oh we don’t have any you must go see the ship nurse/doctor. I say ok where is that. They say give us a minute and they call someone by radio and shortly a guy comes up with two band aides. This is more cause for concern because why were we not just giving this information. This was the second incidence that we weren’t given instructions or directions to get the medical help or treatment we needed on this ship for our kids. So, as you can see this was not just a trip that we had planned almost a year for but it was a trip from hell. With all the money Carnival brings in you all can do better. This is more about money. On September 14, 2017, I get a notification from my bank about carnival submitting charges on my credit card. Ok no biggie I know we used it. But then on September 16, 2017 I get billed another time. Both sets of charges are for the same thing. I go ask the young lady at the desk and she tells me that the charges that aren’t from the final bill would only stay pending and would drop off before we returned to Baltimore. Well let me tell you that was a lie. The pending charges dropped off on September 20, 2017 at 11:59pm. With such a screw up I racked up three charges and fees of $30 each because this caused my account to go into the negative. So, I would really appreciate some type of compensation for this horrible experience. And I am not speaking about a credit I would like my money for this disaster of a trip returned in full not just the difference in the cost of the trips which I feel should have been done as soon as you all changed up on us. And as far as the substantial change from the Bahamas to Canada we still don’t understand that because you all actually have a ship leaving out on September 24, 2017 from Baltimore going to the Bahamas Nassau Freeport and Half Moon Kay. Please explain to me in your reply why we weren’t given those options instead of Canada. And since you all decided to go to Canada why not to a better tourist area like the Niagara Falls or someplace people would have enjoyed? I don’t feel like you all put much thought into this Canada trip at all. Oh, and before I forget nothing aboard this ship said Canada it was all still set up as if we were going to the Bahamas the keychains the t shirts everything. Poor planning on your part. Again, The Trip from Hell. I would really like to hear from someone as soon as possible because this was a and is a mess. The whole first time cruise experience for my kids was ruined. Something they can never get back. Spoke to a carnival agent today September 27, 2017 and she informed me that there is no credit attached to our booking number or a discount towards our next booking. So again, this is the cruise trip from hell. I am very disappointed in how Carnival is handling this whole thing.

An Angry Passenger (Carnival Pride)
Sept.10-Sept.17, 2017
Booking Numbers
6BV7L5 & 6BV7P4

Executive: Gerald R. Cahill, President and Chief Executive Officer
Corporate Address: 3655 NW 87th Avenue, Miami, FL [protected]
Corporate Phone Number: [protected]
Corporate Fax Number: [protected]

To whom it may concern:

We (Joy Burrow, Bradley Burrow and Rebecca Terry) had the opportunity to cruise with Carnival cruise lines September 23rd. 2017 out of Galveston Texas on the Freedom. After several years passing that I sailed with Carnival it was to my disbelief and revulsion of the conditions we experience this passage.

I have attached documents that depict our grievances and safety concerns. You will find two letters from Carnival Cruise staff disturbing our time by wanting to do “ preventative maintenance” which no results came out of this inconvenience as attached picture depicts our balcony with several inches of standing water and this went on for days and days not being able to enjoy what we paid for. We put in work request to have the drain cleared with little attempt it made it worse. A work request was put in for the non-working A/C with not response or help in accommodating us with a fan. I think once of the most concerning was walking along the third desk holding the hand rail which slipped out of my hands as depicted in the picture, I was grateful my son was walking with me or we would be having a different conversation if I had fallen.

Due to the continued disturbances an malfunctions, balcony conditions, Air conditioner not working which as a senior citizen this took a toll on my health and have now become ill along with the overall safety of the ship we are asking carnival to compensate each cabin member for the inconveniences we tolerated.

I (Joy Burrow) was awarded a free Cruise from you casino department, only to find out that I have to booked between October 2, and October 14th 2017 and take the cruise within six months. This is what the voucher states. I called Carnival promotions on October 2nd. To book a Cruise for March 4th only to find out that I can only use the voucher through December 2017 and if only there are any dates available. This is cruel way of rewarding your casino guest and very much misleading and I assure I will not let this go without an argument.

We are hoping this will not become a battle of continuous pressing policies and you have someone capable of making a rapid and material pronouncement. This is not a ploy to undercut Carnival however it is a demand for a lucrative compensation for our stress. Our hopes are to hear from Carnival Cruise Lines with ten days of receipt of this demand letter, thanking you in advance for full understandings. It also concerns me that Carnival Cruise makes virtually impossible to locate an complaint department with a notifiable / verifiable email address.

Respectfully,

VIP # [protected] Joy Burrow
VIP# [protected] Bradley Burrow
And / Rebecca Terry

Joy Burrow
Bradley Burrow
Rebecca Terry

I booked this cruise months ago for our anniversary. Unfortunately, our anticipated vacation has turned into a nightmare, not because of the hurricane but how Carnival is handling the situation. Our cruise is scheduled to leave in less than two weeks, however at this time, we have no idea if it's going to happen or not. Carnival has given us zero information. We have flights and hotel booked, and don't know if we should cancel, change flights, or even plan something else. Even the November cruises have updates but we don't. I am amazed at Carnival's Irresponsibility. We are being held hostage, this is ridiculous. I have cruised with Carnival several times but I am disgusted by how they are handling this situation. I plan to NEVER cruise with them again and am telling everyone I know to never travel with them. What you save in money is not worth your sanity. Shame on you Carnival.

Page URL : http://cruiseadvice.org/CruiseShips/Casino.aspx?ShipName=carnival+inspiration
E-Mail Address: [protected]@aol.com
Message: We just recently went on the Inspiration 9/29-10/2. We played the slot machines and we were told that if you wanted to change machines you just take the card out and the balance would remain on the card. My question is, were we supposed to cash out every time and the start again on the new slot machine with our password and so on? The reason I ask is my bill was over $2400.00 and I pre-paid for the cruise the Cheers card and gratuities also. my folio # was 8637 and my wife's was 8636. I need some help on this because there is no way we had that much activity and bad luck on top of it.

My wife and I booked a cruise on carnival Freedom for 09/09/17 to Key West, Freeport and Nassau Bahamas. On August 25 2017 we were hit with a devastating Hurricane Harvey which caused massive damage in our town of Victoria, Tx. While our home did not suffer major damage our son's did. We were without electricity for nine days. We took in our son and his wife and their son and his pregnant wife because their homes were uninhabitable. As this was playing out Hurricane Irma hit the Bahamas and Florida and we could not cruise those destinations. We had no desire to cruise the alternate destinations offered by Carnival and we had lost our enthusiasm for any cruise at this time. We asked for cruise credit for a later date and were refused any help. Now I am getting emails and phone calls offering special deals to sail with Carnival. If I ever cruise it would be hard for me to cruise with Carnival. We spent $1800 and received a $350 credit. Lost $1500.

I am currently booked for Carnival fascination that leaves out of San Juan on October 15. As of today October 4th the cruise leaves in less than two weeks and there has been zero updates on the cruise itinerary. Unfortunately with hurricane season the port of San Juan has been damaged and most of Puerto Rico are trying to get back on their feet. Our hotels have been cancelled and flights still remain booked for days before the cruise is supposed to take off. We are unable to change our flights because we are still unsure if the boat will even leave out of Puerto Rico. The airport and ports are still not even open in Puerto Rico. Flights to Puerto Rico have now been hiked up to almost $500 and Carnival has no remorse.
We have called every day for the past week requesting an update on where the cruise will be leaving from and what islands will be on the itinerary as many of them have been effected. Carnival is unable to provide any updates even though on the website it stated there will be an update given 3-4 weeks prior to the cruise date. The option of switching to another cruise ship the same week was mentioned but Carnival expects my family and I to pay more money out of our pocket to switch to another cruise. We can't receive a full refund or switch our money over because Carnival clearly doesn't understand customer service. Every other cruise line has accommodated their customers due to the circumstances and I feel that the situation has been handled poorly. My family and I can't even make provisions to do anything else for vacation because carnival is holding our money. Within my household alone we have been on more than 20 carnival cruise ships and after this incident I will not be booking another cruise with Carnival. I am disgusted with your service and I will be spreading the word on how Carnival has handled the situation.

Had original birth certificate and it was not accepted. It was not accepted because it was not from the county and was from the hospital. I was not allowed to board ship. I traveled a long distance with my family for this trip and was hurt and very disappointed that I could not go on this trip with my family. I had to find transportation back to my home, which cost me extra money. Specific guidelines were not in place as to what was acceptable in the acceptance of a birth certificate. In the paper work I received, it stated an original birth certificate was acceptable and I also had a Federal ID.

Hi...
I had a Booking Ref. No. 8LB7G8, I had made a deposit of $150 in August and had to pay the rest of the cruise off that month to have my sailing date, but I wasn't able to do that due to Hurricane Irma coming through my area last month, we didn't have any electricity for weeks in my area, Im self employed and it cost me thousands of dollars in the process from no work and some tree's down that caused some damage, which is normal from a Natural Disaster. I called your Company middle of last month and spoke with an agent about my schedule and she said victims of Irma would get full credit even without insurance paid, for the cruise and to send n email to this address (no hurry just get my stuff from Irma figured out), which I am doing now to get everything situated. So I'm not complaining, I'm just doing what she told me to do... my question is now whats my next step to booking a new cruise with my $150 credit?

Thanks,
Kevin

My wife was diagnose with carcinoid tumor in the colon. She has been going through a lot with tests, scans and possible surgery. She was unable to take her trip on Dec 28 2017 booking #5RL1H1. Due to all the tests and scans and scope surgery. We accumulated a lot of doctor bills, office visits, and copays. We would like to have are funds returned so we can pay some of these doctor bills before it gets out of hand. It took us by surprise because she wasn't feeling well in july having stomach problems and complaining on side hurts all the time. That's when we decided to talk to her family doctor and advise us to have a colonoscopy. They found a tumor at stage 1 cancer after it was sent to lab to be checked. Now she has to have go through possibly having her being checked in other areas do to cells are in her blood . So this is the reason we had to cancel are trip with are children that were devastated about her condition and trip. We hope and pray that she can live a long life and possibly take a cruise with her family.

August 18, 2017
To Whom It May Concern,
My name is Mary Brandano. This is not a complaint but rather a request. I am a frequent cruiser with Carnival Cruise Lines. I had three cruises booked with Carnival this year, August, November and December. Unfortunately, this summer I fell and had a severe break to my leg. I needed to cancel my August and November cruises. I was charged $949 to cancel my August cruise where I had booked a Grand Suite on the Carnival Conquest. My booking number was 6GP2F8. I was told that I should submit an email and a letter from my doctor to see if I could get a refund on any of this money. I have attached the doctor’s letter to this email.
I also canceled a November cruise on the Vista where I planned to take my two grandchildren. My booking number was 6ZX6L7. I called and was given $225 toward my December cruise on the Glory but lost $150 as I was charged $50 per person on this reservation. Since that time I have rebooked the cruise in November as I am healing faster than first anticipated. That booking number is 8SN8J6.
So at this point I am out $1, 099. I am currently booked on the Carnival Glory for a Dec. 30th cruise. That booking number is 5JC4B1. If I am allowed any refund can I have that applied to this cruise?
Thank you for your consideration with this request.
Sincerely,
Mary H Brandano
1537 E Hillsboro Blvd. Apt. 941
Deerfield Beach, Florida 33441
VIFP #[protected]

Some 6 or 7 months ago I booked an Eastern Caribbean cruise for 10/28/17-Virgin Island, Turks&Caicos, Puerto Rico & Bahamas- to take my 3 granddaughters to destinations that had not traveled to. Due to the devastation by the recent hurricanes, Carnival sent me an email 9/28/17 advising I would be cruising to Mexico instead My granddaughters & I have cruised the Western Caribbean and had no desire to go back. Carnival offered no options except go to Mexico or forfeit. As I read the cruise contract, Carnival has the right to "alter the cruise to avoid such weather systems", i.e. hurricanes, tropical storms, etc. My cruise has been altered, however there is no weather system to avoid. I believe Carnival should have offered options, i.e., Carnival keeps my money & I rebook same cruise later, Carnival keeps my money & book a cruise of my choosing or total refund. I did send the attached email to Carnival's Chief Communication Officer:
Mr. Frizzell, After reviewing all the information I could find on the internet regarding Carnival Corp.pcl and Carnival Cruise Line, I decided you should be the person the person I direct my complaint to, although I did send an email to [protected]@carmival.com.
As the Chief Communications Officer, it is my hope you will take the time to read and respond to my concerns. If, however, you are only concerned with communications at the corporate level, I would appreciate you letting me know who would be most likely to not only hear my complaint but take it seriously.
I booked my cruise to the Eastern Caribbean some 6 or 7 months ago because I was taking my 3 granddaughters to destinations they had not visited and I needed the extra time to be able to pay for the cruise. I myself have been to all of the destinations and that's one of the reasons I chose that particular cruise. I was looking forward to sharing this experience with my granddaughters. I am not a wealthy person and I stepped out of my comfort zone so I could introduce my granddaughters to new locations and cultures.
I understand no one could have predicted the horrible devastation caused by the two hurricanes. I also understand it just wasn't practical to cruise to those particular ports. My problem is that Carnival didn't give me ANY OPTIONS. They sent me an email stating basically, "hey guess what, you're going to Mexico". If I had wanted a Western Caribbean cruise, I would have booked one. My granddaughters and I have been to the Western Caribbean more than once and are not particularly interested in going back. As I said previously, I wanted them to experience the Eastern Caribbean destinations. What Carnival did, in my opinion, is completely dishonorable and lacks integrity. And more importantly, shows a total lack of concern for preserving a good relationship with past and returning cruisers.
Mr. Frizzell, I am a very patient and flexible person. I would have been happy letting Carnival keep my money and let me reschedule the same cruise at a later time, or redirecting my cruise to possibly a Southern Caribbean location or even allowing my money to be put toward a cruise of my choosing. But to take all the money I paid to specifically cruise to the Eastern Caribbean and then send me to Mexico is unacceptable. It's equivalent to planning a trip to New York City and being sent Albuquerque, NM. Carnival sent me to a different ocean, a different country and in a totally opposite direction. And, sadly, it appears I had no choice and no voice in the matter.
And please don't bother telling me about the "terms of the cruise contract". I thought I understood you have that right however, after looking over the contract I notice it specifically says "The Guest acknowledges that the cruise may be booked in a location that is susceptible to severe weather systems, including but not limited to, hurricanes, tropical storms and depressions, and that Carnival reserves the right to alter the ship’s course, ports of call, itinerary, activity and shore excursions TO AVOID SUCH WEATHER SYSTEMS AND INSURE THE COMFORT AND SAFETY OF THE GUEST AND CREW. ***My cruise has not been altered to avoid a bad weather system.*** There is nothing relating to the weather that would prevent this cruise from taking place. However, due to the unforeseen circumstances by everyone, it seems Carnival should be OPEN TO OPTIONS. I have cruised with Carnival numerous times and was actually reaching platinum status soon. I believe Carnival offers great cruise options at affordable prices, however, I am now genuinely concerned about Carnival's integrity.
I sincerely hope you or someone in the organization who actually has the power to effect change will reach out to me. Unless I get a response and resolution very soon, we both know that on October 28th, my 3 granddaughters and I will most likely be cruising to Mexico because I can't afford to forfeit the money. If that happens, my opinion of Carnival will be forever changed. I know I'm just one person, one of millions that sail with Carnival, but sometimes one voice can make a difference.
Thank you in advance for taking the time to address my concerns.

We are past carnival cruisers and live in New Orleans. We often cruise out of New Orleans because of the convenience. My family and I decided we wanted to go to other ports of call, so in order to do this we have to travel to another city.
Today I received an email informing us that we will be leaving out of Ft. Lauderdale to visit the ports of Cozumel, Grand Cayman and Jamica, instead of Eastern Carribean ports of call that were damaged by the hurricanes. These are the same ports of call we can go to out of New Orleans . I called to see if we can just change our cruise to leave out of New Orleans instead of flying all the way to Florida to visit the same ports we can visit cruising out of New Orleans. What I am upset about is that we will get charged a cancellation fee of 50% if we cancel. The woman on the phone could care less about my situation. If carnival is the fun ship and wants to make their patrons happy, they should make an exception for cruisers who want to change ships due to tropical weather. They are not losing money at all and we would still be cruising with them. The main reason for this trip was to visit places we can visit on a cruise ship out of New Orleans. It seems silly to have to fly all the way to Florida to go to destinations that we can visit out of our home town.

We pre booked a year ago a cruise to EASTERN CARIBBEAN to St Martin, St Kitts, San Juan and Grand Turk. While I have the deepest compassion and understanding for the people of those islands and realize that carnival is not responsible for acts of nature, it does not change that my cruise has been changed to Western Ports of Ochos Rios, Cozumel, Grand Caymans and princess Cay. I've been to most of these ports and found them to be less than impressive and would even call Ochos Rios a [censor]. We are a large group that cruises yearly and carnival is not trying to compensate our itenerary change in any way. Basically they are saying "sorry for your luck but we are getting paid anyway regardless of whether you want to go to these [censor]s" After 7 years of cruising faithfully and enjoying our experiences, we may have to look toward other vacation plans in the future. Not that they care about losing our small group. Guess the lesson is 1) always purchase the insurance and 2) carnival does not care about its customers only getting their bottom line.

My name is Enrique Soto. Me and my wife had booked a carnival cruise for this December. Unfortunately we were affected by hurricane Harvey and are unable to go. We missed lots of days from work and our expenses are too much. Our family was also affected in which we had 15 people in our 2br apartment. We were trying to get our 99 dollar deposit refunded if possible. Please let us know for further information needed. Thanks.

I paid for a 5 day cruise to Key West and Cuba on April 27, 2017. Unfortunately, Irma, Jose and a Gulf hurricane wrecked havoc on the area and I called Carnival and was informed that my cruise itinerary was going to be changed.
On 9/21/17 I received an email changing my cruise to 'Fun Days at Sea' and Cuba. I called and asked if I could receive a partial credit and rebook at a later date because I had traveled to Key West in January and was really looking forward to showing our group around. I was denied.
I am a retired 71 year old teacher assistant on a fixed income. I cannot afford to completely lose $554.40. I was able to get a full credit for my airfare from the airline, thank god.
All I am requesting is at least a partial credit that I can use with Carnival at a later date.

I was on the cruise with my partner for what we thought would be a great delayed honeymoon. Things started off poorly when we had to race out of San Juan to beat hurricane Maria. But the navigational crew did a ggod job of keeping us away from harm. From therd things went downhill rapidly as we had to change ports several times and missed one altogether.
Housekeeping, wait staff, and crew did everything they could to keep spirits up and keep everyone entertained. The management at the spa, however, seemed to do just the opposite to antagonize and complicate what was a very simple situation. I have an orthopedic problem with my knees and back and wearing shoes exacerbates it. I have a medical doctor's advice to eschew them whenever and wherever possible. This had no sway with the crew in the spa as i was asked to leave and prevented from using the gym again without shoes even though a sign outside the gym states use of the gym is at your own risk. I guess this means "your own risk" stops at the ankles and the spa is then forced to assume liability from the ankles down.
On top of this discrimination, my partner and I had spent over $400 in this spa on massages the day before.
This is unacceptable as ive been ill earlier in the year and was in the process of putting weight back on and this caused a setback in that goal. At minimum i would want the equivalent of the cost of the gym to be deducted from my cruise cost approx $100.

Hi, I regretfully had to cancel my carnival cruise due to circumstances out of my control. I would like for you to review this in hopes that something good could come out of this. My confirmation # thru cheap tickets is 309-[protected]. My carnival cruise line reservation is 7BL9V5. If you need to reach me, my email address is [protected]@yahoo.com. Please be patient while I go thru this and try to explain, thank you. In April 2017, I booked my round trip flight thru Orbitz. I paid the money for the flights months ago. I received a booking #, confirmation # from Orbitz. I also received my ticket ID # and my husbands ticket #. I tried to checkin with Delta 24 hours before the flight on sept 23rd. My flight was scheduled to leave on Sunday September 24th. Delta did not recognize my information. I spoke with Orbitz and they Said that back in June when I made a change to the flight it got changed on their end but they failed to RE-ISSUE the ticket thru delta. Orbitz openly admitted this terrible mistake to me over the phone. Another words the ticket was not re-issued and delta gave my seats away to someone else. They searched and searched for other flight times to Orlando, everything was booked. I needed a certain time frame because a shuttle was picking me up at Orlando and taking me to Port Canavaral. I needed to be at the ship by a specific time. I spoke with Orbitz thru the corporate office in Chicago. They have refunded my flight money back to me ( I have an email to prove this) usually you never get back flight money so that should prove my point. This Is why I had no choice but to cancel my cruise, I could not fly out due to Orbitz mistake. I asked for an email from Orbitz admitting fault on paper, just so that you would understand that I am telling the truth. Orbitz declined saying the refund should be sufficient. Please understand we were packed ready to go until I found out that my ticket did not get re-issued. We are devistated because we booked the trip to celebrate our 30th Wedding Anniversary. Carnival has said that they will refund 189.10 and also the gradutity that I paid up front. However my penalty amount to cancel was 758.00 that I lost. I asked carnival to move my trip to another week, they said they could not do this. Please,
consider this situation I understand this was not your fault either. My Anniversary has been ruined and I'm out a lot of money also. I'm out cruise money, shuttle money, airport parking money, and excursion money while on the cruise. I paid for all of this up front! I did take out Insurance for the cruise, but depending on who I talk with everyone tells me something different. Please understand this was out of my control! If possible please consider helping me get some of the money back, or possibly getting a trip for a later time. Thank you

I ordered and paid for 2 bottles of liquor at the Fun shop aboard Carnival Breeze on Saturday 23rd. I never received my liquor. I ordered a few bottles before that day. Those was the only ones that was boxed up and delivered to my stateroom. I never received my 2 bottles of Vodka. I was in cabin 6327. I called the Service desk while still on the ship. The Service desk told me that all liquor had already been delivered to all the cabins. When I realized I was two bottles short. The Fun shop where I paid for my order at was closed.

This was my wife's birthday celebration and she decided to take a trip with her friends to celebrate because she had a great time and good experiences on prior cruises. Day 1 set the tone for the rest of the cruise and this cruise left us both rather disappointed and we have decided to consider other cruise lines!
My wife decided to change in her bathroom. As she was changing, an employee barged into the room and into the bathroom and proceeded to come towards my wife as she stood their completely naked. My wife screamed which caused him to run away. My wife regained her composure and reported this egregious incident to a supervisor. Carnival did nothing to ensure my wife's safety, which really did not sit well with me. I have yet to hear anything from Carnival or it's security in regards to this situation.
I am beyond upset! I made 3 attempts to report this incident and seek some sort of help and no one has contacted me back. I called and spoke with someone in customer care and solution department and to no avail.
My wife saw the supervisor again and all he said was "I'm sorry that happened" rather nonchalantly.
I have NEVER felt so unsafe and helpless on a Carnival ship in the past.
It's a shame that this happened and also that Carnival' s security is not there to protect its guest when needed.
This situation has truly disappointed my wife and I, who are avid cruisers. We truly want to stick with Carnival for all of our cruises but after this incident we are discussing and looking into other cruise lines.
I really hope someone takes the time to read this complaint and institute some changes in their hiring process and security. The safety of my family is important to me! Carnival specifically states that their guest safety is their #1 priority as well, but this incident left me doubting that! We should not pay as much as we do to cruise and not be safe, as well as, our complaints not be heard!