Carnival Cruise Lines
Reviews and Complaints

We scrimped and saved for a year for our dream holiday, with our friends Keith, Joy and their grandson Ryan. Eight days in a villa in Florida and a weeks cruise on Carnival Conquest sailing Sept 9th 2017. During our first week we heard of hurricane Irma, and found out the cruise had been cancelled until Mon 11th, and then Tue 12th. As we were to leave the Villa on the 9th, we had to book another Villa at a cost of £680. As the cruise was only going to Cozumel Mexico ( we had been to before ) instead of four Islands, we decided to cancel, and accept a voucher for a cruise in the future. We can not afford to travel back to the U.S.A. so we thought we could cruise along the Meditteranean. Now, we have found out Carnival only have two cruises going along the Med, next April and nothing else. We wanted September. As i have said, it is impossible for us to travel back to America, and there are no suitable cruises along the Med, what are we supposed to do, lose our money $2315 which we can ill afford. Would it be possible for us to have a refund?

It is wrong for Carnival to penalize me for the devastation that occurred in Puerto Rico. Carnival has changed our ports to a cheaper destinations and is charging the same cost. I called to inquire about a price adjustment and was told that management made a decision and it was final. Carnival's management is in a great position to make this kind of decision because they will profit at everyone else's expense. I can't get a full refund so Carnival is going to make a profit. Carnival is ensuring that their revenue is guaranteed. This is unfortunate because I prefer Carnival's line over all others but this will be my last sailing with them.

Yes my name is Eleece Weatherspoon . I have been tiring to get in touch with some one for five days and have been on hold for at least 30 mins a day on hold and haven't talked to anyone. Well first I just came back off my cruise on the carnival Glory that sailed out September 30th. It was bad enough our itinerary was changed and came all the way from Texas to go on a cruise that I could have went on from Galveston. The staff was the rudest people I have ever seen. I bring a group of at least 20 people every ear for the past 4 years and we have never experienced what we went through.My first day I got to my room #6427 there was mess smeared in he toilet seat when call house keeping he tell me it is a stain. When I left the room he attempted to scrub it off instead of switching the seat that was so unsanitary. My sheets was changed until the 5th day and I had to compiling about that. When he changed the sheets he did not change the pillow case had to call him back. My daughter was in room 2214 and she call me and said she needed some tissue and when she called house keeping they told her to use the Kleenex tissue in the box that was in the bathroom. I don't no what kind of truing these people had on this ship but they need to go back and learn how to be mo professional. I have never had this experience on carnival until now. I brought a specie mojito and the bartender started making my drink he had it half way finish when he realize that he did not have all the ingredients at the bar so he takes my drink and walk all the across the Lido deck to the other bar and get what he needs and come than finishes my drink and gives it to me. All those germs out there and he traveling with my drink. I had to bring to drink back because he did not make it right. I had to go to guess service to have it credited back. I spend too much money with carnival to have to had been subject to this type of behavior.

I can understand that san juan and st Thomas are devastated and Carnival feels they will not issue any refund for the nov 25 th cruise on the Glory but now this is a cruise to Bahamas Puerto Plata and Grand Turk and they save thousands and thousands of dollars in the huge savings on this much shorter distance they travel Hey how about a refund to reflect the passengers fare very disappointed tom wainman

We were supposed to sail on the Fascination December 3 which was of course cancelled. We spent over a year planning this tr ip to celebrate our 20th Anniversary. After we booked this trip well over a year ago we immediately purchased a Faster to the Fun Pass. After many hours today, we were finally able to re-book our trip sailing the same week on the Breeze, but of course the FTTF are all sold out. This is incredibly unfair and we would like to request Carnival waive the number of FTTF allowed to give ours back to us. It's the least you can do after the manner in which we were treated through this fiasco. We are not complaining FEMA chartered our ship, we certainly understand the need, but we are appalled at how we were treated by Carnival through the entire process. Our new booking number is 8XF6K6.

Booking #6SR6J7
I have a cruise that I'm to leave on in 11 days. My son now has to go under major surgery and I'm unable to go. I wanted to give my cruise a friend of mine and I was willing to pay a fee. When I called the woman told me I would have to pay $650 just to cancel and than I would have to rebook and pay for a whole new trip. I don't understand how changing a name is very hard at all. She than continued to try to sell me the cruise and kept saying I should go no matter what. No my child comes first! I than spoke to someone else and they said it wouldn't be a problem. They than said they could not do it. This is very frustrating!

Hi,

I booked a trip with friends to sail aboard Carnival Fascination. Was set to sail out Nov 12, 2017 from Puerto Rico. After seeing Hurricane Harvey, then next Hurricane was about to hit Puerto Rico. I was worried about not enjoying the trip due to port changes and also I would have had to fly into and out of San Juan, was worried about ease of travel as well. I cancelled the trip; my travel agent informed me ships were still sailing out even in the damage and chaos.

Now I am informed that 1 month prior to sail date, the ship won't be sailing out and gave the rest of my group full refunds.

Is there anything that can be done in my situation? Or even credit be given toward another cruise?

We booked a cruise for Nov 5th on Carnival Splendor out of Miami Fl...due to the recent hurricanes our Itinerary has changed. We were supposed to stop at 4 ports and now has been changed to 3 on an 7 day sailing! When you call customer Services at [protected] you get NO CUSTOMER SERVICE! So as a customer that has booked Carnival cruises in the past, I will never book Carnival Cruises again! Booking #BLM2X6

10/10/17

RE: CARNIVAL CONQUEST
SEPTEMBER 16, 2017

Booking numbers;
5WL4T2
GQV2N0
6FL6Q1
6JJ2X9

Dear Carnival Customer Service,

I am writing to you regarding my recent cruise on the Carnival Conquest; which departed from Port Everglades on September 16, 2017. I have traveled on Carnival Cruise lines and competitors, however this was a disappointing experience. I am hoping that you can offer some form of redress for the terrible journey I took on your ship.

Our 8 day cruise was planned for more than a year, it was selected by our family of 12 (4 rooms), to visit the beautiful destinations advertised. Less than a day prior to cruise our itinerary was amended;

SAT Ft.Lauderdale(Port Everglades), FL 4:00 PM
SUN Fun Day @ Sea
MON Amber Cove, Dominican Republic 9:00 AM 5:00 PM
TUE La Romana, Dominican Republic 9:00 AM 4:00 PM
WED Curacao 1:00 PM 11:00 PM
THU Aruba 8:00 AM 4:00 PM
FRI Fun Day @ Sea
SAT Fun Day @ Sea
SUN Ft.Lauderdale(Port Everglades), FL
As a result of the sudden changes, we were compensated $25.00 per room. While on board, we were informed that additional itinerary changes were planned;
SAT Ft.Lauderdale(Port Everglades), FL
SUN Fun Day @ Sea
MON Amber Cove, Dominican Republic
TUE La Romana, Dominican Republic
WED Ocho Rios
THU Fum Day @ Sea
FRI Grand Cayman
SAT Fun Day @ Sea
SUN Ft.Lauderdale(Port Everglades), FL

Our destination times were shortened, because my family has cruised in the past, the destinations were places we have been to before.

Because of the sudden changes in the itinerary, the onboard activities and events appeared lackluster, the staff was not engaging or excited to create an upbeat memorable experience. We were not credited or compensated for the port changes.

I request that you remedy this situation immediately. I would appreciate a credit towards the cruise to the destinations we initially booked. Please feel free to contact me at [protected], to discuss alternatives. I look forward to hearing your response.

Sincerely,

Tamara Green
[protected]@yahoo.com

My name is Marty Thompson. I paid for a Carnival cruise for two that left Miami on Saturday, Sep 23, 2017 and was to return on Oct 1, 2017. My friend's family would not let her go because of the hurricanes I am 87 years old and was afraid to go by myself. I called the cruise line to let them know I would not be coming. I would like very much to rebook the cruise. I realize that I might be charged a fee for rebooking, but I do not want to lose all of my money because of my age and weather related issues. This would have been my 18th cruise with Carnival. I hope you can help me.

My family and i booked (booking# 7hb6n7, plus 3 others)this ship to stop in grand turk, now this port has been taken off, why ? no answer from carnival, other ships are docking there before and after our travel dates. We would like to know why and how was the decision made to take this port off if they are open? carnival will benefit the most from these changes, they will make a financial gain from these " fun day at sea", as they call it.

Freedom Booking #9L9HD3 cruise for Sept 9-16, 2017 to Key West, Freeport, & Nausau Bahamas...on Aug 25 Hurricane Harvey made a direct hit on our town of Victoria TX. This hurricane devastated the area and made the home that my husband and I are purchasing uninhabitable. The apartment that my son and his pregnant wife were living in became uninhabitable due to mold growth. Following the hurricane, we have ALL been living under the same roof in my in-laws home and endured 9 days of no electricity...While Harvey devastated South Texas, Hurricane Irma headed for the Bahamas and Florida...We called Carnival for a credit for this cruise as we booked it over a year ago but were DENIED because the ship was being rerouted 2 days prior to the sailing and headed to Isla Routan, Belize and Cozumel--destinations that my husband and I had already sailed to with no desire to want to return to...I informed the person at Carnival that we wanted cruise credit so we could take the Bahamas cruise at a later date--DENIED and we would be refunded fees and gratuities (~$350) only and lost $1500 because the ship was rerouted instead of being cancelled. We paid for a cruise to the Bahamas and wanted a cruise to the Bahamas-not ports we had already previously visited. Since then, I have received phone calls offering deals to sail again with Carnival but as of right now I will not sail again with Carnival due to this past experience--currently looking at other cruise lines

We are booked on the Carnival Glory Dec. 23rd, out of Miami. We have 5 cabins in our group, booked a year ago. We see that Carnival has changed the number of ports from 4 to 3. We paid for a 4 port cruise, now getting only 3 and two back to back sea days, we are NOT happy about this. We checked the Glory's itinerary the weeks before and they are scheduled for 4 ports, why can't we get that same itinerary? I would rather go to a port we have been before then another sea day, with no sun loungers available.

Due to the aftermath of Hurricane Maria, our itinerary was changed and we have been forced to travel to Mexico instead of Puerto Rico. We have been to Mexico several times and are unhappy with the changes. We have made several attempts to obtain a credit in order to travel with carnival to another destination but all supervisors state that this option cannot be done and if we do not want to board for Mexico, we would lose our deposit. This is completely unprofessional seeing as we are paying customers due to unforeseen circumstances we have not been given options that are suitable. Basically we are being forced to go on a vacation that we will not enjoy. Where is the customer satisfaction in this?! At least if we could have the option to get a credit to use at a later time, this would be appropriate seeing as we have chosen this company several times before. We have not even entered the cruise and dealing with customer service and all the inconveniences, we are not comfortable with the situation and are extremely unhappy. We have been valued members and are being treated unfairly with no regard.

I am booked on a cruise for Dec 23. Carnival Sunshine out of Port Canaveral...due to the recent hurricanes our Itineray has changed. We were supposed to stop at 4 ports and now has been changed to 3 on an 8 day sailing! We also want to see a port that is comparable to our original itinery Turks and Caicos/San Juan/St.Kitts and St.Marteen... currently my email states we will go to Turks and Caicos, St.Kitts and Amber Cove. 5 days is a long time on a ship.. 1 more additional port equivalent to St.Marteen would be nice ie. Antiqa...St. Thomas...Carucao...Aruba... I really dont care to see Dominican and we booked the original cruise based on the ports of call. Hopefully the email I recieved isnt final and please let us know if there will be any changes. We also want you to know we appreciate all you are doing to help the affected islands. Thankyou for your time, Denise

I call Carnival cruise, to cancel my trip after the horrible hurricane that just came through the Caribbean and destroyed alot of the islands we were going to visit, I'm afraid to go any where near those islands now because its going to take years too restore it, it's all over the news I feel it not fair that I have not been fully reimburse my deposit, I would like my deposit back, it is not my fault that this hurricane has caused a catastrophic catastrphe, please reimburse my money I need my deposit in Florida we took a bad hit also, it would mean so much, thank you

On October 7, 2017, I received an email from Carnival updating the itinerary of our cruise with which I am dissatisfied with. While I do understand the circumstances, this is horrible customer services. We have been to Nassau too many times and carefully selected a cruise that did not include this port. My husband and I specifically planned our ports for our 5th Wedding Anniversary and this definitely puts a damper on our plans. We have been cruising with Carnival since 2006 and seriously considering our cruising relationship. Instead of giving us options, they changed our ports without so much as a phone call asking if there is another ship we'd wish to travel on. This change was not customer driven as such the company should provide us options. We would still love to cruise but would like to choose a different itinerary.

This was my husband and mines first cruise so we booked a cabin with a balcony. When we first got to our cabin we noticed it being really hot and thought that when the boat got to moving it would cool off but NO it didn't cool off. We sailed on Sept. 28th-Oct.2nd on Carnival Valor (cabin8292) from Tex. to Cozumel. We reported out cabin being HOT to our cabin steward on Friday morning then to Guest Services and then again that night. They stated they would take care of it but the only thing they did was put a fan in our cabin. We were contacted and a maintiance personal came and had a meter to read the temp in our room and it read 72 degrees but the meter had wires sticking out of the top being held on by medical tape. My husband told the guy that we keep our house on 72 and in that small space we would be really cold at that temp. but we were sweating anytime in the room and while getting ready. It was cooler in the hallways than in our cabin.
On Friday night when we went to dinner ( we had anytime ) so we knew we may have to wait but they gave us a beeper but didn't have us down after waiting 30n minutes and seeing others that came in after us being seated before us and their parties were larger than ours since it was just my husband and I. Then we sat there and had to wait 20 minutes and only offered water and the food was horrible.
Then we reported being harassed by 3 young girls ages 9-12 staying on the same deck as we were. They called and knocked on our door numerous times. Guest Services said they would send security up to our cabin after waiting over 25 minutes and not seeing or speaking to anyone we left and went down stairs to another deck to see some friends we had meet on board. We stood in the hallway 15 of the 25 minutes because our cabin was hot.
If this is how Carnival treats guest and thinks this is ok well it is not and Carnival should be ashamed of themselves and should aspire to hold their selves to a higher standard. And if giving us only $200.00 is exceptable as a reimbursement that is a slap in our face because my husband is in customer service in his line of work and he would never treat is customers in such a way.

Hi my daughter and i went on a cruise on the carnival Conquest. She booked a spa experience for me with the hot rocks. Afterwards the girl sold me $300 worth of lotions oils and cactus brush. The lotion broke me out so bad i had to go to the doctor to have it taken care of. Now my brush has turned black and it is falling apart. I was told not to use it in water so i have not. I use it dry and always brush up as was told. This is the first and only cruise i have ever been on. I was already dissapointed the pool was small and the people were rude. We left from Fort Lauderdale Fl. to Naussa, carnival island, Atlantas. I can get a Drs. paperwork if needed. Meanwhile we are having to tell people to be very careful when going to the spa on this Ship. I live on 887.00 a month social security and got to go because i sold my house. I spent way to much for what we got. I am 64 and will never be able to afford to go again so please if you can help me with this i would really appriciate it. The cruise was under my daughters name Amanda Dilenge But i paid for it Diana Seese 2750 Alden Rd.Unit 50 Fruitland Idaho
83619 Please if i could get a refund to pay the Dr bill. I was not going to complain but people i know who have been on your cruises before told me to be sure and let you know. We were there the end of July and first of August.Booking number was 7PK9K8 State room 6271

My friend booked a cruise out of Tampa on Carnival Booking number 5GJ6R2, for her and myself. I injured my back last month and was finally able to see a Dr. He said no cruise for me, I have 2 herniated disc causing so much pain. Below is the doctors note. I am requesting a full refund please. This cruise was bought for me by my friend and I would like for her to receive any type of refund that I am given. Her name is on the booking also.
thank you
Jan Toro