Carrefour review: extreme misbehavior and unprofessionalism

Hello,

I'm writing this email with the hope to get an answer as I faced Extreme unprofessionalism with Carrefour employees in flamingo mall in Jeddah Saudi Arabia 04 january 2020 Afternoon time.

While going out of the area the guard asked me to accompany him and then they locked me in a room without telling anything. I was locked for few minutes with my child while my was kept outside waiting ...when another manager arrived and start telling me that I have picked some stuff (cheap headphone )which I didn't. One of the person was talking to me as I am big thief and have done some major criminal activity.

I picked some items and placed in my cart and went towards billing counter and I see there is big line and prayer azan started so me and my family decided to put back the items which we thought of purchasing so I kept all items back at their own places .

The security person noticed me picking but didn't notice me keeping it back which is not my fault.
Not only that but their misbehavior and locking me in the room was like dealing with a criminal, over and above this security person (sultan)Camera man was extremely arrogant and harsh

I am expecting some stern action for such misbehavior and frisking some one for no reasons and locking a person in a room

Regards
Shoaib