Cash America Pawn
Reviews and Complaints

Bought a predator 2000 generator. Put it on layaway and was told I could get the protection warranty when I picked it up . The lady never put it on . Get up camping and plug generator in and it keeps going into overload . Have had it for 8 days . Took it back in and the manager said I can't do anything till you call corporate. Called them and was told it could take up to 3 days for them to make a decision if they will stand behind the product they sold me . The manager said if he Couldn't make the decision to give money back because he gets in trouble . Meanwhile we are up in the freezing weather with a 4 yr old and a 20 month old with us. Last time I do business with these people.

Eight months ago I entered into a layaway agreement to purchase a long jeans watch from Cash America pawn 800 S. State in Salt Lake City Utah. I have been a regular customer here for quite a few years I spend money often in this pawnshop in fact quite a bit of money. So eight months have gone by and I have $800 down towards this watch that is $1500 to redeem when I came to make another payment for the next month that was due I was a few days late but stayed in contact with the store location when I arrive on the 11th of July I was told my watch had been sold to somebody else and that I'm going to have to just forget about the $100 I had down on this watch I did my very best to speak with the managers at this location with little or no help whatsoever in retaining any of the $800 I had down on this watch they basically Told me that I was [censored] out of luck. I don't feel this is right at all to do to me especially a customer that's been doing business at this location for years I spent money at Christmas time I spend money throughout the year I am always in this pawnshop by and things and planning things. I feel like there's more to the story about this watch because apparently I was told that the morning it was pulled which was the day I came in to pay off my watch the watch was supposedly bought by the second customer that came in the store which to me doesn't make sense considering one of the managers told me he had his eye on this watch and was a little bit bummed out that I had gotten it and he didn't which leads me to believe that he just decided to screw me because he wanted my watch no I can't prove this but doesn't it sound a little bit unfair to sell a watch that has been being paid on for six months or longer that has $800 down on it there's no chance that somebody is not going to come back that has that kind of money on a Watch and they know who I am just wanted to tell my story in hopes that I can get some help

I arrived 8 min early to make final pymnt on layaway of 500.00 purchase. (I and husband made 3900.00 in purchases at 5 cash america locations this month. So i frequently go and spend at locations thru san antonio as i drive around).Rude and attitude...no customer service skills at 8706 perin beitel san Antonio tx 78217 with Employee Eric.Doors were locked. When i knocked on door employee Eric walked to door and asked what i needed. I let him knw a pymnt and he told me thru glass door he couldn't take pmt because they were closed . i told him it wasn't 5 on a sunday yet and showed him time on phone. He said that cash america goes by hours on computer. I told him to let me make a pmt or i was making a complaint. He opened door. I daid you know i am going to make a complaint afterall because it wasn't right about attitude he gave because he wanted to leave for the day. He said with attitude...Uh yeah. I made pmt w norberto which was nice thru FINAL pmt transaction at thus location that took less than 2 or3min. It was for a pmt not shopping! I couldn't get this Employee (Eric)to take my money for Cash America! When i asked Norberto for the time on computer after waiting in line after 1 other customer in front of me that WAS taking their time it was barely turning 5:02. I had been in line for 4 min. I looked at and told Eric (who told me when i knocked on door that it was past 5 on computer) that what he told me wasn't true about computers showing past 5. He then said"well, i didn't lock the door." Employee Jocelyn was walking around listening, but did not acknowledge complaint at all.( i'm stating this because i assume she was in charge there as she ended up locking door again). No apology or explanation by any of 3 Employees up front. Upsetting..embarrassing that i had to knock on door and feel like i had to beg to take pmt. Will be writing/forwarding this review to YELP and cash america webste. Loc: cash america pawn 8706 perin beitel sanantonio tx 78217

I have been going to cash America pawn for over a decade. I have been able to call my store and find out my due date using my Drivers license number without issue, until recently. How does using my drivers license number to find out my due date affect the privacy of my info? I am the only person who can pick up the item so why am I not allowed to find out the due date over the phone using my DL#? Even if someone had my drivers license, they wouldn't be able to pickup my item without the original ticket. I am completely opposed to this so-called privacy policy.

For reference, I live in Lubbock Texas and use the Cash America Pawn on 50th and the West loop.

I was in Cash America to get a television out of pawn and I stood there for a good 15 minutes. The girl working the counter was dealing with a customer, training a new employee, and had to answer the phone everyone it rang. The manager did manage to answer the phone once to talk to a customer, came up to the computer saw me standing there and when finished went back into the back. How lazy does your manager have to be to not help a customer if another employee who is already helping another customer is busy? It wasn't like there was a long line, I was the only one standing there cause no one else wanted to wait that long. When it was my turn the employee Jonica I believe was her name apologized for my wait which I do appreciate.

On May 31, 2019 I purchased a Honda self propelled lawnmore from the Cash America on Cypress St in West Monroe, LA. Now I will admit I am 67 years old and never purchased a lawnmower so I know nothing about them except for what the person that sold the lawnmower told me. On Saturday morning I got up to go mow my lawn and could not get the blades to engage. I called the store and the manager named Lee was supposed to call me back in 30 mins. 1.5 hours later I called the store and the girl that answered the phone hung up on me. I called back and she stated she kept saying hello and I would not respond. I could hear people in the background and was trying to explain to her that I needed to speak to Lee or Scott or someone who knew about the mower. I called a local mower company who the man was nice enough to wald me through engaging the blades. Then the problem was that the mower needs a grasscatcher bag as it quits running when it does not have the bag. 2.5 hours later still no call so I called the store and he answered I advised him I had gotten the mower running and now I would have to find a bag for the mower to make it run properly. I did state to him that his staff seen me coming and I feel like them have given me the shaft as an unsuspecting customer. Lee was also advised there would be a complaint filed and he just said ok and laughed.

Poor customer service and attitudes at this store. I was taken advantage of there is not doubt in my mind and I will post this incident on my social network to advise not to use Cash America.

Marsha Stockle
918/728-1332
[protected]@yahoo.com
Unsatisfied Customer

PS I KNOW THIS COMPANY WILL NOT CARE ENOUGH TO RESPOND TO THE COMPLAINT.

On Thursday may 30 about 1 pm. My husband and i went to cash america in Saraland Alabama. The pawn broker tesse was not a very friendly individual while everyone eles that works there was. She didn't hardly even speak during the transaction.
I did notice she only offer me $15 dollars for the toll boxes that i was selling and she put a price tag of $98 and some change. I should have been able to get $25 for two tool boxes.
She is unfair to the customers.

The service there is ridiculous.the assistant manager who is named Lisa saw a line but was sitting in the office eating... I was there almost an hour just take something out and people literally were waiting for a while to be helped. They treat customers like crap. This is the cash America pawn on 50th and the loop in Lubbock TX. I will NEVER pawn or buy anything there again.