Cato
Reviews and Complaints

I was at the Cape Girardeau store on 9/12/19. the associate there was very rude. she is always rude, and looks at a person like why are you in this store. As I was waiting, she complained very loudly and rudely that corporate would not allow more than one associate working during certain hours. she stated that this was hard to do, and that corporate didn't care. she was also talking about the lady she had just waited on, and had left the store. the associate was saying that she had to call in the ladys charge card to save her $2.00. this associate should learn to keep her mouth shut. she should not be talking about people like this in front of customers, VERY rude and certainly not professional! I had quit coming in your store because of rude employees, if you want to return something they act as if you are taking it out of their billfold! women notoriously change their minds about clothes, so they need to let up on acting pissed when you return something.
I will again quit coming into your store. I refuse to give my money to rude people. if us consumers quit going in there, salesperson 121 will not have a job. that is what she deserves if she cannot be nice. its a shame I write this one day after 9/11, I am sure you can find nice people to work in your stores.

I brought my 18 year old dauggter to your store in Bellmead Texas today with her trained service dog to look for a dress for a funeral. We chose not to put him in full vested gear since it was 103 outside. The associate came up and said we needed to leave with the dog since he was not vested. Meanwhile the dog sat quietly waiting while we shopped. We explained about the heat and that he was a service dog. She then wanted papers that are not required by law. She stated that this is corporate policy. My daughter tried to explain the ADA laws and service animals to her and was told to prove those laws. This was done with a very rude and superior attitude. My daughter did pull up the federal laws that showed the associate in the wrong. Afterwards she stated that she will have to speak with the district manager. The stress of this incident caused my daughter to have an attack at which point her dog had to apply deep pressure therapy. If I wasn't in such a hurry and the fact that we found the perfect dress I would have left. I will never go back to that store again. As I was checking out she continued to be rude and gave no thank you.

I turned in a paper application for this Cato on August 5, 2019. I said to one of the workers that I was going to come back and turn in my resumé. Two days pass and I get a call from Rachel about my application and to bring in my resumé. I walked to the library to print it out and I walked to this store to turn it in. She tells me that she wanted to interview me on Friday August 9, 2019 for 1:30.

The day of the interview she calls me at 12:07 to cancel because the position had already been filled. That's highly unprofessional. That was a waste of time, money, effort, energy, and a hot and sweaty journey for nothing.

This is crazy this is 2019 there is no way you should have only one register in a store i went into your Tampa Fl location Waters Ave on sat the store very busy on 2 people working, one registrar and a lady had to write a check and it took forever i heard the assoc explain to her that there system is old. This is ridiculous the check system should be updated just in case you have a customers who wants to write a check there should be no calling on the phone and going thru a bunch of promps. We are in the year 2019 REALLY COMPANY. THE CHECKS SHOULD BE AUTOMATIC GOING THRU THE SYSTEM.
AND THERE SHOULD BE 2 REGISTRARS, SO INCONVENIENT FOR THE CUSTOMERS AND STAFF. THE ASSOC LOOKED SO DISGUSTED BECAUSE IT TOOK 10-15 MIN TO GET THE CHECK APPROVED THRU THE COMPANY. PLEASE GET WITH THE PROGRAM AND COME UP UNLESS YOU WILL LOSE BUSINESS AND PLEASE GET MATURE ADULTS WORKING IN THE STORE.

They are AWFUL and act as if they hate their jobs. They are unbelievably rude and could careless when it comes to helping resolve issues...They need to be trained on how to communicate with callers and helping Cato employees...They get seem to get angry if you EVEN attempt to ask a question. This is very disappointing and discourages employees from wanting help...

I visit this store often and have waited for the opportunity to praise the staff for being professional and helpful. There has not been a time that I visited this store and things changed. The staff is unprofessional, talk about seeing each other's body. One staff member has made statements such as, " I am not gay, I just want to come in the dressing room with you". The staff does not have any respect for the customers One staff member uses profanity and don't care who hears her.

The new store manager is rude. She talks down to the employees even telling one that she was an idiot. I do believe she is prejudiced. She won't help white customers and then goes out of her way for others. Come on what's wrong here. Other employees are following her lead. The girl who she talked down to was a young white girl who has been an amazing employee. This really needs to be handled

I went into your Madisonville, Ky store today to return some items I bought last week in the Owensboro, Ky store. I shop a lot at Cato and I will say that normally your company has the friendliest associates around. I travel regionally for work so I am in and out of stores all over KY and this is the 1st time I've ever considered never shopping with you again. I walked in and no one acknowledge me, in fact, an associate was taking to a friend and I had to walk around them just to look around. I was not seeing anything so I took my return to the register. A lady walked up and never acknowledge me but just said can't you just find something else? I explained that I just needed to do the return. Then it was a 10 minute conversation she had to have with every other associate that they were just going to have to take a hit because of me since they had not taken in enough sales to cover the return, I am a district manager for a finance co, I would terminate someone that made a customer feel the way they made me feel today. I know this is not the norm for your associates but what concerned me the most is that this woman seemed to be a supervisor. I will not ever go back to the Madisonville store again. Store 245, Cashier 101, 7/2/19 1:55Pm, Trans:6067, register 1, reference [protected] 6/26/19. I have never written a complaint before. I work with the public daily and have for 25 years so understand that this made enough impact for me to submit a complaint. Lisa Whitley 208 Camden Court Evansville, IN 47715/ [protected]@gmail.com

RE: Store manager, Cato - Seneca, S.C.

The two times I have visited this store I experienced the terrible behavior of that store's manager.
Apparently I was answering her quickly enough so she gave me the most disgusted look! She did it in front of other customers.
I have also witnessed the awful way she treats other customers and employees.
She intercepted various times while my register girl was working on the transactions by me and other customers. She took the merchandise from her hands and proceeded to scold her and ridicule her.
She acts like she's on speed! She talks on the phone while helping customers. Even at checkout. She runs around in a very hyper manner.
She yells out that customers should buy this or that.
She also asks customers where they bought the clothing they're wearing.
This manager asked me too each time I went into that store.
A customer had to use the bathroom because she was sick. When the customer cam out of the bathroom, this manager embarrassed her terribly because she used the toilet when she was ill. She did so in front of other customers!

I don't understand why she is kept as store manager and working with people.
Customers now have a name for her.

Let me start by saying that I have been a CATO customer and card holder for many years. I have always shopped at this location and have never had an issue with any associate. I love the merchandise and even shop at other out of state locations and on-line from time to time. I arrived at the King George, VA location to shop on 5/21/19 @ 6:00pm. There were two sales associates in the store. They halfheartedly greeted me when I came in and I remember thinking that's odd because the associates are always so friendly and helpful. One was hanging or tagging clothes and the other was admiring the inventory. As I browsed, the associate that was admiring the inventory decided to try on a dress she had exclaimed was cute (only us 3 in the store). As I continued to browse the associate in the fitting room came out to the mirror and primped a bit and commented how much she liked the dress. After I made my selections, I went to the counter to ask for access to the fitting room and stood while one associate rang up merchandise for the other (at this point, two more people were browsing). As I stood there, I had to listen to their too loud conversation. The associate purchasing the merchandise did not realize she bought so much so they stood there removing items and discounting to get to a favorable total. The purchaser talked about her mother-in-law's account, vs her own and the reason she needed the purchase to be a certain amount. The whole time I'm standing there listening to their shennanigans, they did not acknowledge that I was standing there, they did not look my way, they did not say hang on a second or acknowledge me in any way. When I placed my items on the counter and began to walk out the store, the associate at the register asked "Are you ok?" I continued to walk out the store. Those two DEFINITELY don't fit the standards that CATO has had in this store in the past. Their attitude and even their appearance is a far cry from what I am used to when shopping at this location. I shop here because I live here. But if this is the best we get in our town, I guess I will have to shop when these two muggs are not on the schedule or switch locations. I would hate to resort to online shopping only and I would hate to have to drive 50-60 miles to another location. Not sure what you all do in cases like this or if I will be contacted about this complaint but I at least wanted to attempt to let someone know about my one and only bad experience at the King George Cato. I actually drive 30 miles to get here as I live on the other side of King George near Dahlgren. We are building up that side of King George...Maybe CATO can come to that side? Thanks for listening.

Jennifer Smith
[protected]@gmail.com
[protected]