Cato’s earns a 4.3-star rating from 884 reviews, showing that the majority of shoppers are very satisfied with their purchases.
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refund policy
I purchased a pair of pants a few weeks ago. Had to return them but they had all tags plus price tag on them, but did not have receipt. I knew I couldn't get cash refund due to this, but thought I would at least get credit to store. The girl handed a gift card for half what I paid even though the tag clearly showed the full price on it. Said sorry that is our policy to refund. I wrote the customer service about this not being fair in keeping half my money. All I got back was a auto response saying this is our policy. With so many many clothes retailers out there with good and fair refund policy I will no longer shop here. I'm glad they are in such great financial shape that they can loose a good customer and all that I can advise not to shop here over 10 dollars! Buyer beware if you loose your receipt you will loose half of what you paid to return item.
refund
Cato Store 185 placed an online purchase for me on November 13, 2015. I had surgery and was unable to get to the store to pick the item up so the item was returned to their floor inventory. I was told that I would receive a Cato Merchandise Card in the mail. Well it is now January 28, 2016 and despite me making calls to the store and customer service I have yet to receive my Merchandise Card. I am so disappointed in the customer service I have received. I was told by the store to call Customer Service and Customer Service tells me to contact the store. I was told by Angela a customer service rep that a supervisor would need to investigate and speak to the store manager. I would then receive my Merchandise Card in 2 to 3 weeks. Angela could not tell me when I could expect to receive a call back or even when a Supervisor would follow up on this issue. This is totally unacceptable! I have shopped at Cato Fashions for years but not anymore!
problems with refund
When refunding a return on your credit card Cato Fashion s holds the transaction one week before issuing the refund. They cannot explain to me when they charge my credit card it automatically takes it off... but when issuing a refund they withhold it ONE WEEK before allowing it to be put back on. Shame, shame, shame!
Read full review of Cato and 8 commentsbad manners and hurt feelings
POOR POOR Customer Service Third and last experience at this store...Very Rude and Mean Associate...I ask for assistance and she snapped and snatched the whole time of visit I let her know that she wasn't pleasant at all she she stated she was a manager and not a sales GIRL...I ask her what her name was a she stated very boldly Jamey Boney...(what is wrong with people and their jobs) what ever happened to thank you and come again...
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
Let me begin by stating that Cato is a wonderful place to shop me and alot of friends and family shop Cato...
I myself am in sales and do alot of traveling...I recently was on a job and decided to stay a few days in Dublin, since it was close to my destination of travel...I had various scheduled appts. in this area so the one day I had a short break after lunch I decided to do a little shopping at Cato (Dublin, GA).
As I entered the store it was a pleasant enviroment and a nice store, my first time in the store since new location..I continued to do my shopping and the employee that approached me was loud, self-centered and focused on herself than visitors in the store, she continued to make rude and vulgar comments about her sex life and how she needed sex...(very unprofessional)..I ask one of the other employees about her behavior and what her name was she stated Jamey Bonie and I told her I felt the need to complain...
I am a Christian Woman and felt the need to inform you or whom it may concern of this behavior...I will continue to shop at Cato's but in a different location...Thanks for letting me voice my opinion...
The complaint has been investigated and resolved to the customer’s satisfaction.
I shop two Cato stores. One in Palestine Tx and Athens Tx I will no longer shop in Palestine. The manager is rude loud sulks when you have a
return. First time I felt maybe bad day something wrong at home etc. She turned her rath on another customer when I was in the store last week and the lady left in tears. I had ordered a sweater I had seen in the store and I got a call it was there, went to pick it up. Manager said order was never placed I was wrong I said then return my money since I paid up front. She was hostile when I showed her the receipt and literaly threw my money back to me across the counter. I still don't have my sweater. This women needs to be educated in handling the public or someone is going to do it for you. I just reviewed my receipts for clothing gift cards for 2016 I spent a little over $3700.00. Not a lot Im sure others spend more but I will no longer go to Palestine store if that woman is there. She is fat dresses terribly and has a sulky rude attitude all the time. Is this really Cato? Not the store in Athens or any other Cato I have been in. Please do something about this woman. Sharon Lewis Williams [protected]
nightmare job
I was reading online all about the complaints about Cato stores and I agree with most of them. I worked at Cato for four years. I was originally hired on as 2nd Assistant manager. Then was promoted to store manager. I was given no training at all for either position. The upper management is horrible. They say that they care about all their employees but...
Read full review of Cato and 5 commentsawful experience
I went to Cato's in Warrensburg Mo to try to find some cute comfy clothes to fit me, being 5 months pregnant it isn't always easy. So I started off in the plus size section tried on about 10 items only to realize they were all to baggy. I put every thing back on the hangers just like they were, as I usually always do. I then check out the misses section and found again about 10-12 items, out of those I only found 3 items that fit nicely and were more importantly comfortable. I could tell the lady that checked me in to my fitting room seemed to be very annoyed with me because I was trying on so many items. When I went to check out she rudely said, "Are all those clothes still in the fitting room!" I said nicely, well yes? I thought to myself "why wouldn't they be? Am I suppose to put them back for you? Because I wasn't aware that you were hiring! Shouldn't I fill out an application first?" Thats what I should of told her! But being the easy going person I am I just said yes they were. Then she almost shouted across the store in front of me and all the other customers to her co-worker " I NEED YOU TO CLEAN OUT FITTING ROOM 3" Like I was some huge inconvenience. She made me feel very embarrassed. Needless to say I will never be going to CATO's store again. I should have just gone to Maurices which was right across the street.
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife and I are so frustrated as to the lack of information from the very competent and friendly workers. Apparently, they are not allowed to voice their opinion or ask for certain clothing. They are not robots, they are enthusiastic and good people why aren't they treated as such?
The dressing room at store 1348 on 9/29/18 between 5-6 pm was very dirty. Upon arriving the employees working did not greet or offer to help me during anytime of my visit. They did however go out of their way to assist a customer that came in after me. I'm black and she was white. More black customers came in and they weren't helped either!
I was told I can't return a skirt that doesn't fit my daughter since I can't find my receipt. Why can't I get a store credit. blah blah blah blah blah blah blah blah it doesn't take 350 characters to let you know what my problem is! Why does my complaint keep getting sent back? This is ridiculous! Whatever I will send 350 this time!
I can't find my receipt so I need a in store credit...
CATO store in Claremore, OK treats African American customers like shoplifters/window shoppers. Im n a wedding & was told 2 purchase a specific item @CATO. the mgr & sales assoc. singled me out upon entering being AFRICAN AMERICAN &followed me while 6 Caucasian customers freely Roamed w/out Scrutiny. It's discriminatory! #offendedFEDERALemployee
On Monday evening 06/04/18 I went online to see store hours for Cato in jennings, la, It was posted that they were opened til 9pm. so I drove 35 mins to the store after working a 10hour day, when I arrived it was 7:55 pm .I noticed store hours on window that they closed at 8pm. so I opened the door and asked if that was the right time on window. there was two sales clerks Elizabeth and Taylor there. I proceed to explain that I went online and it was posted that they closed at 9. one of the knew what I was talking about and said she had called to have time changed, so one of them asked if I knew what I was shopping for I said not really I just need something for work the next morning. they said you can go head and look and both immediately started trying to help me find something, I kept apologizing to them and both of them kept saying don't worry about it its fine, I'm telling you that I truly hate going in to any kind of store when they about to close much less in 5 min. they were so friendly and professional that I ran in there for one shirt left 15 mins later, 5 shirts 3 pants and a sweater. I'm telling you these 2 women were great and the reason I will keep going back and telling my friends and family to do the same. the way world is today everyone always in a rush theses 2 women are a golden asset to your company. Elizabeth and Taylor do not ever change.
I will not ever enter another CATO Store & I will warrant my Friends NOT TO as well. I can spend my money & my time shopping in an EQUAL ENVIRONMENT! Thank You
Cato Reviews 0
About Cato
Cato's clothing line includes a variety of styles, from casual to formal wear. The brand offers everything from dresses, tops, pants, skirts, and jackets to shoes, jewelry, and handbags. Cato's clothing is designed to fit women of all sizes and shapes, with sizes ranging from 0 to 28.
One of the things that sets Cato apart from other fashion brands is its commitment to providing affordable fashion. The brand offers high-quality clothing at prices that are accessible to everyone. Cato's clothing is also designed to be versatile, allowing women to mix and match pieces to create a variety of different looks.
Cato's website, catofashions.com, is easy to navigate and offers a seamless shopping experience. The site features a variety of categories, making it easy for shoppers to find what they are looking for. Customers can also take advantage of Cato's online ordering system, which allows them to purchase items from the comfort of their own home.
In addition to its commitment to affordable fashion, Cato is also committed to giving back to the community. The brand supports a variety of charitable organizations, including the American Cancer Society and St. Jude Children's Research Hospital.
Overall, Cato is a brand that offers stylish and affordable fashion for women of all ages and sizes. With its commitment to quality, affordability, and community, it's no wonder that Cato has become a favorite among fashion-conscious women everywhere.
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Overview of Cato complaint handling
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Cato Contacts
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Cato phone numbers+1 (800) 758-2286+1 (800) 758-2286Click up if you have successfully reached Cato by calling +1 (800) 758-2286 phone number 0 0 users reported that they have successfully reached Cato by calling +1 (800) 758-2286 phone number Click down if you have unsuccessfully reached Cato by calling +1 (800) 758-2286 phone number 0 0 users reported that they have UNsuccessfully reached Cato by calling +1 (800) 758-2286 phone numberOnline Orders and Website Questions+1 (704) 554-8510+1 (704) 554-8510Click up if you have successfully reached Cato by calling +1 (704) 554-8510 phone number 0 0 users reported that they have successfully reached Cato by calling +1 (704) 554-8510 phone number Click down if you have unsuccessfully reached Cato by calling +1 (704) 554-8510 phone number 0 0 users reported that they have UNsuccessfully reached Cato by calling +1 (704) 554-8510 phone numberStore Related / Customer Service+1 (877) 557-3526+1 (877) 557-3526Click up if you have successfully reached Cato by calling +1 (877) 557-3526 phone number 0 0 users reported that they have successfully reached Cato by calling +1 (877) 557-3526 phone number Click down if you have unsuccessfully reached Cato by calling +1 (877) 557-3526 phone number 0 0 users reported that they have UNsuccessfully reached Cato by calling +1 (877) 557-3526 phone numberCato Credit Customer Service
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Cato emailsorders@catocorp.com100%Confidence score: 100%Support
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Cato address8100 Denmark Road, Charlotte, North Carolina, 28273, United States
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Just FYI, in the 2 weeks that you waited to return your item, there could have been a markdown that took place. More than likely, it went on sale. Hence, the amount of money that they were worth at the time of the return. If YOU would have had your receipt, you would have gotten the full purchased amount. It's store policy, so getting upset to the employees over rules that they HAVE to follow, is rude!