Champs Sports
Reviews and Complaints

My order was supposed to be delivered on Saturday, but it hasn’t arrived. When trying to check my tracking number it says it’s incorrect I’ve been trying to get some information from you and I’m not getting any response from you so what’s going on with my order. My name is Leroy Fludd Jr I live in Spartanburg, SC, my address is 241 west wood Street my order number is (p7107256825963089920) my tracking number is [protected]) my phone number is [protected]

Good afternoon. I placed an order online on 5/31 after the 1pm CST cut off, so I assumed it would be in transit the next business day, 6/1. It's now 6/2 and my order still hasn't been picked up by FedEx. I paid $14.99 for 2nd day air shipping knowing that it would have a 95% chance of arriving today, before I go out of town tomorrow morning. As a Director of Operations myself for over 25 years, I know that shipping to any address within my state of Texas, is a 1 day transit using ground shipping. Your Grapevine Mills store is about 40 miles from my house and I've tried to call the store 10 times since they opened at 11am, but no answer. Your customer service team tried to call twice as well, no answer. I called your Stonebriar Mall store, which is 5 miles from my house to see if I could pick up the same pair and cancel the other  order and was advised that it can't be canceled since it's been "shipped" in the system. They even tried to call the store, no answer. In summary, whoever is running your GVM store, needs to be put on notice that someone should be available to answer the phone at minimum and orders should ship within 24 hours after the label is created. The customer service at that location is 100% unacceptable. I also called your corporate office in Florida. I selected the correct options, but each time I hit 1 for store operations, it disconnected and I tried 5x! I will not purchase from your company in the future. Best wishes. 

Hello, my name is Antonia R. I’ve been contacting Footlocker & Champs for over 6 months about fixing my account so that I can login! My Footlocker & Champs account got hacked & I can’t login to either one! The customer service for both companies are extremely rude, not knowledgeable, unhelpful, and can’t solve a simple matter! It doesn’t take over 6 months to fix a significant problem that is of importance to me! I don’t want to create another account nor lose my FLX points! Can someone with sense please fix this matter!

On june 17, 2022 about 4PM, I went to chanps sunridge location, and ask this product mentioned above. Product is not in store and ask me to order online. I asked them and to order for store pick up but mentioned that I have to pay shipping cost. I asked the guy ii want to talk to store Manager and it took 1/2 hour to wait for the manager. Disappointed with cutomer services.

Abdul Rauf

[protected]

[protected]@yahoo.com

I purchased a few items for my husband for Father’s Day and I decided to order a jersey on the website champs. I made my purchase and it went through up until I complained about a code that didn’t work and doesn’t work for anything. They only use those purchase codes to get you to buy things. I was discriminated against because of my race. They flagged my account for fraud and when dealing with the department was given no reason as to why. I was asked questions that had nothing to do with my order! This company is the worst I’ve ever dealt with.

I ordered a package from Champs sports on 12/4 with 5-6 day guaranteed shipping. Once I did not receive the package I reached out to FedEx who advises they would have to look into where the package is and follow up. FedEx did not follow up. I then reached out to Champs sports corporate at [protected] for assistance. They suggested they would need to also complete an investigation that would take 8 days. At the conclusion of the investigation it will determine if I will get the package of a refund. I requested a refund because waiting nearly one month for a package or a refund was unreasonable. I requested a manager's assistance but they have not followed up with me.

Today while visiting Champs in Stockton, CA (Sherwood mall) I had a very disappointing experience. There was an associate named Lisa using vulgar language over her headset, which my children had to witness. This was extremely unprofessional. The worst part about this is I shop here frequently, and this is not the first time I've had to experience this here dealing with her. This needs to be corrected as soon as possible.

I have a big issue with this company they tell me I can return shoes that are too small then try to say I wore the shoes that never been touched. Brand new shoes that I never touched if the shoes have any damages then yes I understand but I'f they never been touch or never been worn we got a problem . They need to stop make assumptions about things they don't know if u have prove I wore the shoes then I understand. If it's no prove that I wore the shoes then you should return them .

Worst customer service I have ever experienced. Ordered 3 new pair of shorts, which were a little too tight even though I have 10 pairs of older CSG shorts that are the same size. I was away on vacation and missed the 45 day return policy. Customer support was understandable and offered to exchange them for the next size. Even though they sent me an RMA, after knowing I missed the 45 day return deadline and after they agreed to offer an RMA anyway due to extenuating circumstances, I shipped the shorts back and their warehouse declined my order and shipped them back to me.

I am amazed that the company would agree to something and then go back on it. I called twice today and was told no after they already agreed to replace my order with one size larger.

I am so disappointed with this company.

I ordered online for a curbside pickup and it stated 24hr wait time and it has been 72 hours and I have yet to be contacted and the store wont give them to me. Although I have a receipt of purchase. This is so stressful, I feel like I have been ripped off so I am contacting my bank and disputing the theft charges.

Customer number: [protected]
Order number: 8841431
Order date: 06/03/2020

Have called customer service on my order placed 3/30/2020 no answer on hold for hours two days total still no response and order has been placed received processed and not shipped, ? What is going on Would like this issue resolved I have comfrimation number and order number
Thank you again email address Donald.[protected]@yahoo.com

Good morning,
I purchase 2 items online and I only received 1 item. I called champs customer service at 1-800-991-6813 on December 10th, and they opened an investigation with ups. I received and email from champ with my case # and order #. Since then I have called 3 times at the investigation phone number which was listed on the email that I received and I also have left a couple voicemails and no one has got back to me yet not even by email. I understand it take 7-10 days for the investigation but it looks it's taking longer. I also call the customer service again on December 18th to see if they knew anything about the investigation and they told me that someone was going to call me that same day or the next day.
My email is [protected]@iclous.com
My phone number is [protected]
case# [protected]
order#7735527

Thanks,
Ana

I was in the Southland store where champs is at I was attempting to purchase some shoes there and one of the sales guy that was working on Saturday November 30th privacy around 3 pm and he was very rude and I asked a question about the shoe and he gets attitude he wouldn't give me his name I didn't really pay attention to the night but I mean if you have people working in your store for y'all they should come with us with respect we are the one buying the shoes I just asked a question and he had a nasty attitude very nasty attitude so I'm just letting you know what's going on in your stores when am I not want to shop here anymore because of the customer service and it's the closest champs to me very very upset but thank you have a blessed day

I have been waiting for a refund for over 2 months. First I was told it was refunded back on my card and I would receive the refund with 3-7 days, then I was told a check was posted, on another email I was told the refund was processed on a different date and a check was posted. They expect me to call for a refund to my card for the postal cost which was promised to me, but they have my card details. I have sent them everything that has been requested but still nothing. I'm worried that there is no truth in what they are saying as they keep on changing the script. Now, all my emails I send them are being rejected. I am owed $206... dollars and £17.80 delivery charge. Please help if you can

I have placed 2 online orders since 12/19 and both have failed to process thru the system. I have called customer service and waited to be serviced 1-1.5 hours on hold at least 6 times. I was provided a gift certificate for my inconvenience that was not usable and also provided an apology with a gift card for $50 that only had $20 loaded on it. Spent another 1.5 hours on hold this past Saturday talking to a supervisor named Omar who said he pushed the 2nd order thru, confirmed I would receive it end of this week, said he would email a new gift card the next day. It is now Wednesday...I have no email confirmation my order has been fulfulled, no tracking number for shipping, no gift certificate as promised and the only reason why I haven't given up is a relative in Germany wants these tennis shoes. They offer chat services which have been down since at least 12/19, I have emailed and called at least 3 supervisors and they don't call back, it took them 4-5 days to respond to an email and they said my problem was solved so they were closing it out. Clearly it wasn't. I have also sent a message thru Facebook with no assistance. Honestly, I don't know how they stay in business. Can someone assist me please?

I purchased a pair of sneakers online but never received a confirmation email. I contacted a customer service and a lady told my order never went through so I have reorder it so I did and again money was taking off my account twice for the two transactions and the second time still no confirmation email. I contacted customer service and again my order didn't go through. No confirmation email or shipping email.
Money was taking out of my account for a value of 410.00 dollars. I just want my two pair of sneakers or full refund of my hard earned money please and thank you.
Champs Sports customers service is very bad and no help whatsoever. What the purpose of customers service with no help to you?