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1.5 5 Reviews 406 Complaints
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Chaturbate Complaints 406

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Y
12:22 am EDT
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Chaturbate From menu, 49 tokens, and email for video of day

July 17,2022 Illegalmilk room After sending 49 tokens, and email. I got nothing. No emails.

I informed the room, was told everything checked out on their end, asked if I checked spam, I did,but nothing. Told me nothing shows up, to check back Monday, when I did, again I was told everything' good on.there end.

So I told the room that I will report this. Then I was banned from the room.

Desired outcome: Refund of 49 tokens, or make good on the menu's video of the day offered. With reason of delay, and apology.

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11:13 am EDT

Chaturbate Disrespectful Model

This is concerning the Can Model lotus_23. She talks to the customers as if they are nothing and expects them to not comment back. I have seen her tell people to "[censored] Off" and other unprofessional things. This should not be allowed

Desired outcome: At least a reprimand, if it continues get rid of the [censored]

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11:16 am EDT

Chaturbate dariaa_doll

i asked the model dariia_doll about on 14-07-2022 somenthing from her tip menu and when i tiped the correct amound of tokens she banned me from the room for no reason

Desired outcome: stop her from scaming other people

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11:08 pm EDT
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Chaturbate Model scam

I was chatting with model Alissonone, her tip list had "milk" for 230 tokens. I asked if she had milk, because I had some doubt, she said she did. After tipping 230 tokens, she changed the token amount to 530 tokens. She insisted it was a 10 minute password show, so I tipped 300 tokens more. She gave me a password, and started the password show. She insisted 105 tokens for "full nude". I gave her the 105 tokens, she then kicked and banned me. I did not receive any show from her. I was scammed out of 635 tokens.

Offenders/Model: Alissonone

My account: shawnb882

Desired outcome: Refund of tokens.

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Update by shawnb882
Jul 12, 2022 11:34 pm EDT

here are some screen captures of messages.

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4:50 am EDT

Chaturbate Banned for interacting with a fake account to prove their illegal actions.

I had recently started camming on Chaturbate after a long break. I have been a member in good standing for over 10 years and have enjoyed the interactions on the site.

On the 3rd of July I attempted to log in only to receive a message stating that my account had been banned and to contact support if I wanted further information, which I did.

In their reply, they stated that they had "received a report about someone offering prohibited content. This individual was immediately banned from the Chaturbate platform. In reviewing the individual’s account and offer, everyone they attempted to engage with their offer of prohibited content was placed in a protective suspension pending review. In reviewing your interactions, we found that you expressed interest in their prohibited offer."

I contacted support again to explain that I was trying to get the user to interact further on Chaturbate as they had asked me to Skype twice (which I refused in the chat both times!). I thought it would assist Chaturbate in a legal prosecution if I kept the user talking on the site.

Chaturbate's reponse was to cherry pick a couple of lines of chat and say that breached their terms of service, and the ban on my account is permanent.

As I had only just recently submitted my government ID for age verification, I am hardly likely to go breaking the law and risking prosecution. I also have 10 years worth of media that I have paid for in that account, and I have been denied access to it.

I understand Chaturbate's need to uphold the law, but I had a good reason to interact with this user in order to have them taken off the site, and was not seeking to take part in the offer as I refused to go offsite twice!

In my opinion the decision was entirely arbitrary on Chaturbate's behalf and in spite of repeatedly requesting a review and re-evaluation of my case, Support no longer replies to my emails.

Desired outcome: To have the ban lifted on my account (Talos63) as I did NOT accept the offer as stated by Chaturbate Support. An apology for the personal embarrassment and inconvenience would be appreciated.

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Update by Talos63
Jul 29, 2022 11:41 am EDT

After nearly a MONTH of emails I received this curt response from Chaturbate Support:

As you were previously advised on July 3rd, 2022 in ticket no. XXXXXXXX you are permanently banned from the Chaturbate platform. This permanent ban has not and will not be lifted.

Given the permanent nature of your ban, we are unable to assist further and may not respond to additional emails.

Thank you,

The Chaturbate Team

What a pathetic cop out and further example of the dismal level of customer service they provide.

They allow someone to open an account and conduct themselves improperly. I attempted to assist Chaturbate by providing evidence of the alleged violation and I get banned for that effort! In what way is that fair?

Update by Talos63
Jul 26, 2022 11:05 am EDT

Update: Support still not answering my emails. Automated updated messages only. Tried emailing from a different address and received a message stating I need to contact Support from the email address associated with my account, which they are not replying to. USELESS!

After 10 years, I have substantial dollar value tied up in purchased media on Chaturbate, and am unable to contact any friends I have made on the site to inform them of Chaturbate's arbitrary and unfair ban on my account. At this stage I am preparing to start spreading this report to every cam rating site I can find to inform people of the unfair way Chaturbate do business and the appalling customer service.

Chaturbte should not be allowed to get away with this reprehensible business practice!

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A
3:05 am EDT
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Chaturbate I left to J4Sex.com

Chaturbate have one huge and appalling problem: they like to ban your account after you make a purchase. Their customer service is dreadfull, it's kind of non-existing. Anyway, I left to J4Sex

when Chaturbate banned me for the third time. I really love this new place, it was a true discovery for me, a rare gem! I'm head over heels for their girls, they are hot as fire and they like instant action, they are no time-wasters. I've never had any problems with my account there. I've been using it for 8 months so far and I'll never go back to Chaturbate.

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4:33 pm EDT
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Chaturbate Permanent ban - no due process

CHATURBATE ADMIN ARE LIARS

I have been a member of Chaturbate for at least 9 years both as a performer and a customer, I was recently banned permanently for "breaching terms and conditions" or some such bulldust! I was in the room of a young couple talking to them discussing when my partner & I used to be performers and how someone had illegally recorded one of our Chaturbate shows ** this is the true irony to me** it's done on their site! and by the time I found it online, there had been over 18 million views! I also uploaded a screenshot of the video from Xhamster that showed the number of views the video had received, it wasn't pornographic in any way it was just a simple photo frame grabbed from the video of my partner on my lap, and I sitting in a chair we are both facing camera, so just after I had sent this photo to the couple I was suddenly kicked out of the room with a message on the screen saying I was banned for breaching Chaturbate rules, I sent a few messages to Chatutrbate asking what was going on with no answer for a week or two, then an answer with nothing of interest in it, no reason for the ban (details, etc)_ once again I replied back and eventually got an answer back saying I had been banned for posting a photo of an underage minor in that couples room (the one of my partner and me) I wrote back saying that they were wrong and the photo is of my partner and me (she does look very young even though she is 21 at the time of the photo) I told them to look at my profile page as it still has multiple photos of the two of us from our performer days plus our age verification etc, I eventually got an answer back telling me that the girl in the photo is not my partner who performed with me but some other girl and my lifetime ban remains in place (the stupid lying conniving [censored]) They also informed me they were blocking me from contacting them again, even though I offered to send them the actual video the picture was grabbed from that would prove without a shadow of a doubt it is my partner in the photo, To my way of thinking the management of Chaturbate is so morally corrupt (amongst other things) that they can not even admit they are wrong in the decisions they make, I hate idiots like this with a passion and would dearly like to get past these [censored]s to higher management to make them aware of whats going on in the trenches, I r5easliser my letter here is rather terse and contains some expletives but I have been attempting to resolve this since last year with no mkeanngful dialouge with Chaturbates staff.

Also, most of my photos were or are on my profile with Chaturbate (how convenient) the last piece of logic I have and I've said it to them if she is underage how did it stay up online long enough to garner 18 million views plus? of course no answer

Desired outcome: Lift this ban admit the fault and apologise (no it's not too late to apologise! haha

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A
2:31 am EDT

Chaturbate Model 10inchesselfsuckermistress

10inchesselfsuckermistress is scamming and ripping people off with very very short shows for a lot of tokens and this has happened multiple times and they have never rectified this, they have even blocked my access when I complained about this issue. The last time it happened was about 22 June 2022 and it has happened about three times before that and they keep making excuses and never telling me the truth as they just want the tokens and not do the show really and if they do the show it's unbelievably very quick for the amount of tokens spent

Desired outcome: I want a free show as they know this is true as they said before blocking me otherwise I will be posting everything I have online with their pictures and with a headline saying scammer

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DragonCarter2
US
Jun 28, 2022 6:55 pm EDT

They should just be banned

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T
12:18 am EDT

Chaturbate Saridethot's

Always speak Spanish ~ if no english why have makes no sense ……english common language for those from other countries!

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10:37 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Chaturbate has left an official reply on this complaint.

Chaturbate Chaturbate no longer accepts philippines passport for age verification

Chaturbate has decided that they will now only accept a Philippines ID card for age verification. The problem with this is that it takes almost a year to get one. The government website even states it will take more then 6 months. For those who did get one they report 10 months or more.

This is not acceptable, as anyone wanting to work as a Cam Model is not going to wait a year, so Chaturbate is forcing anyone without this ID to work at other sites.

It could be their way of reducing the number of asians working, or maybe they don't care if someone would have to wait a year.

I have submitted my passport many times, always rejected.

Below is an actual response to my email to support for help.

"Support (Chaturbate)

Jun 12, 2022, 03:01 EDT

"Thank you for writing in. Please note that we can only accept the Philippine Identification Card / Pambansang Pagkakakilanlan card for age verification. "

Desired outcome: Chaturbate needs to provide a method for Age Verification that includes using a Philippines passport. Maybe also require a 2nd ID. As of yet they offer no solution, and just ignore all attempts at someone using the passport.

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Resolved

I am updating this complaint. I was wrong to accuse CB of being racist, as that is going to far. The biggest problem was bad communication that a solution was being worked on. That said, CB now has provided an acceptable method to accept passports, and my account has been activated. My apologies to CB for being so rude, and I do thank them for solving the problem and allowing Passports for Age Verification.

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10:22 pm EDT
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Chaturbate Harassment

Hello iam speaking for someone that is a chaturbate member and there is man that is stalking her online posting things on her social media accounts and harassing her in her room on a daily basis she removes him from her room but he comes back under a different name to continue to harass her. Is there anything you can do to help his username is Feelingfriskey and her username is katrinavillalobos..

Desired outcome: He must understand the harassment policy

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2:39 pm EDT
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Chaturbate Fake job application

Im a kenyan woman aged37, got a job offer online from a certain lady by the name of lynn (kenyan lady) she asked me to come for a job interview with my passport, took my face photos and asked me to take photos whilst holding my passport identification! She didnt call back, just found out she used my verification for your site and other sites, kindly advise

Desired outcome: Kindly remove my identity and kindly confirm if it is indeed me

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6:03 am EDT
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Chaturbate banned account

Im the owner of the account Mlss_Sofl19xx about my banned account i dont do anything wrong i just try to help my co model with no payment method in there account and help them to convert there token to cash hope you will understand and let me go back work again chaturbate is my only work as a model, thank you!

ticket number: [protected]

Desired outcome: i want my account Mlss_Sofl19xx back

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8:26 pm EDT

Chaturbate Banned account

hello my name is Alex aka bobby_knuckles92 on chaturbate, during my broadcast I got disconnected and it saying that my account is banned. I didnt try any scam or other stupid things like that, the only thing that I did was calling a customer some names because that was his fantezy (master slave thing) and I got tokens for that, what I can do to get my account back? I didnt get any replay from the support. the account is new and I still have some bucks made in it? I will receive the payment? thanks alot

Desired outcome: please unban my account bobby_knuckles92

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4:56 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Chaturbate Lilicarter_

Lilicarter scammed me in what I thought was a real relationship for three years. I sent her and her family almost $15,000 usd over one year. I want her to refund all of my money because she makes way more than I do on chaturbate fancentro and onlyfans. I filed a police report against her and her friend.

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Update by Cobrakai366
Sep 21, 2022 2:51 pm EDT

I’m Would like to write this as a formal apology and retraction to the above complaint I did write about Lilicarter. As it turns out, she was not the one who scammed me out of my money, it was an entirely different person completely. I realize that my words have negatively impacted her and the views she may receive on her page. And to you Lilicarter, I do sincerely apologize even though you already know this. I hope that in turn by people reading this they change their opinion of this wonderful woman, visit her when you can and show her the support that she deserves. Being scammed is not fun, but when you find out the truth behind it, and meet the real person you see things for the bigger picture that it is. And lastly, I would like to add that not all people are bad or corrupt individuals. If you take the time to get to know someone after something negative and see them for they really and truly are, that helps you grow more as a person and also helps you find humility in yourself and to not judge a book by its cover.

Me gustaría escribir esto como una disculpa formal y una retractación de la queja anterior que escribí sobre Lilicarter. Resulta que ella no fue la que me estafaba con mi dinero, era una persona completamente diferente. Me doy cuenta de que mis palabras la han afectado negativamente a ella y a las opiniones que puede recibir en su página. Y para ti, Lilicarter, me disculpo sinceramente a pesar de que ya lo sabes. Espero que, a su vez, las personas que leen esto cambien su opinión sobre esta maravillosa mujer, la visiten cuando puedan y le muestren el apoyo que merece. Ser estafado no es divertido, pero cuando descubres la verdad que hay detrás y conoces a la persona real, ves las cosas para el panorama general que es. Y, por último, me gustaría añadir que no todas las personas son personas malas o corruptas. Si te tomas el tiempo para conocer a alguien después de algo negativo y verlo porque realmente lo es, eso te ayuda a crecer más como persona y también te ayuda a encontrar humildad en ti mismo y a no juzgar un libro por su portada.

Resolved

I have resolved this complaint. This model was not the one who scammed me. If you could please remove the complaint from your site I would greatly appreciate it.

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Y
9:42 pm EDT
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Chaturbate I’m black African American model

I suffer anxiety and other things which causes me not to be able to work regular job. I struggle with outbursts etc. instead of cb trying to support my struggles they make them worse. Stop my customers from being able to find me. Puts me in lower rank even though my customers love me then try and punish for every single mistake. Then gaslight me every-time I have faith things will get better. Very sick demented people. Gets mad because my personal life seems happy and try to interfere with that even though I have a long history of trauma. They claim to care about their models but only care about who they can use as a protégé for other models to copy to help them make more money and suck dry instead of showing appreciation for all that I add to the site. If your husband cheats with someone who looks like me. You know why. Karma does not discriminate like you all do. Sorry

Desired outcome: For them to seek therapy for Narcissistic disorder

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10:08 pm EDT
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Chaturbate models on air

Why where Ava Darling and PrettyPinkPussy banned. There must be something wrong with your system when 2 women, fully dressed, cannot chat together. Please do something and quickly to have your employees trained properly. This stupidity wouldn't have happened if the employees had rules. Sorry, but I get pissed off when I see this sort of thing happening and yet, on other channels there a models who look like they are only 10 years old, making out with their father.

Desired outcome: Unbanne these models, please

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3:12 am EDT
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Chaturbate Chaturbate

My name is Chris and my screen name is Ruffdoggy2022.

I have not been on Chaturbate for about four weeks now as I have been traveling.

I log in tonight, after I had bought like 2000 tokens that I paid for, and I got the notice that "We have reason to believe that you have violated our terms of service. Therefore, your account has been banned."

I am only spectator participant in Chaturbate, and I always try to follow the rules and I tip the models very well.

There was no incident where I allegedly violated their terms of service. This seems like an algorithm decision much similar to the way they do this (ban people) in Twitter and Facebook.

To be clear, I did not violate their terms of service, and am a good customer as I purchase a lot of tokens.

Desired outcome: I would like to get my account and my tokens back. That was like a $300 purchase and I was expecting them to be there. I would like them to restore my account and restore my tokens. Thank you.

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1:07 pm EDT

Chaturbate banned for no reason stated

my account is purpur_mechty

i made a few hundred tokens one morning and suddenly i'm inexplicably banned without any response

i'm unpaid and i have no idea why

Desired outcome: unban me

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12:05 pm EDT

Chaturbate Monthly Subscription Charge that I didn't apply for!

There was this day that I decided to buy some tokens to both try and experience having to give some tokens to a cam model that I adored. However, I was not aware nor was I told that that purchase I made had a hidden subscription linked with it. I only knew that fact after 4 months due to a deficit in my monthly budget. I would have known such subscription existed if such information reflected with my Chaturbate account, but no, they don't bother showing that. After thoroughly checking through my bank passbook, there I discovered that such amounts were done by MMBILL.COM, and I immediately researched what it was and found out about it being Chaturbate's "discreet" billing system - which now I call their discreet stealing system!

I tried unsubscribing from it manually through my account but I couldn't find any links or info regarding the said subscription. They don't steal cheap!

Desired outcome: I would like to have my money back! and STOP the subscription that Chaturbate has tied me with.

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About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account banned was posted on Sep 20, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 411 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 3 3 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 6 6 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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