Chegg
Reviews and Complaints

I have been paying for Chegg's service for long time now, and it's been more than a hand few times that I have tried to seek help with a perper, and Chegg is not able to provide help. I am not understanding the reasoning for this but would like to have some support. I need a essay paper of 4-5 pages ASAP, the question I need answer is as follows:

Referring to Unit 2 Readings and Resources, write a 4-5 page paper proposing a health care plan and include how you would finance the plan.

Your paper should include:

Cover page

4-5 pages of content

Reference page

Proper formatting per APA 7th edition.

Hello,

I hope this message finds you well,

I am complaining to let you know that I have been asking a question for 5 times and they are answering only questions a-b-c although I am writing in the question that I only need the answer of d-e-f and I don't need that of a-b-c.

I have lost 5 questions, each time posting question and asking for d-e-f and getting only the answer of a-b-c. This is tiring, and wasting my time although I have renewed my subscription this month just to get the answer of these questions. I don't want to stop my subscription, since chegg is known for its perfect customer service, so please help e with that.

Thanks!

Christina

It is clear in the Chegg Policy the user does not have any rights t a refund if a subscription is not canceled before the renewal date neither do they have a auto renew off button/ option on their website. It is stated that it is non refundable but there is nothing that states that members should cancel a day before nor are members given a set amount of days to cancel clearly stated in the Terms of Use. This should change, the money is held in the account for a month till the next renewal date even though the subscription is canceled and you are given an option to re-launch the subscription if you please even if it is clear that the user would like to cancel the subscription and not to re-launch it.

Since I am a user from China, I had to use a VPN. So this makes my account look like a shared account, but the truth is I don't share it. This is the second time my account has been deactivated. Deactivating my account twice in just two weeks? I paid an expensive membership fee, but I'm not getting the service I should have. I had already expressed my need to use a VPN with tech support after my account was first deactivated by chegg, but apparently Chegg didn't have the consumer's needs in mind.

I noticed this happening today 12/5/2022 at 12pm. I have been getting charges to my card on file for two months and to my understanding I did not renew my monthly membership, as it is being renewed in January of 2023. I do not understand why I am being charged if my membership is currently paused. I would like to know how I can resolve this issue and get my money back as I have not been using Chegg since my membership isn't renewed until next year.

I have NEVER even heard of this company. I most definitely didn't order anything. Please tell me why you continue to charge me over and over and over. August 2022, September 2022, October 2022, and November 2022, Each time you stole $10.55 every time was done at midnight. This is theft of my money. It's not yours and I didn't ever never see anything from you

I was asking so many questions for my homework issued, the tutors never respond my questions. I pay for the helps, but they didn't do their job at all. Each month, the limit I have to ask is 20 questions, and the total I was asking was 9, they answered only one and it was horrible answered. I would like to hear it from you. For a business, I am a customer you must support what I need.

Today I (15/11/2022) just subscribe chegg, but chegg charged me twice. I paid twice because of it, I should be only pay 27,94 but then I check my history I paid twice already. Please refund my money to my bank account. I really mad and dissapointed because I already pay by my debit card then suddenly when I click into another page chegg tell me to pay again.. Please fix this

I was subscribed to Chegg for two months from the 18th of August to the 18th of October and have asked questions along the way but I can't access them after cancelling my subscription. I'm entitled to those answers as I paid to get them. They are not new questions that I want to have access of without having paid for them. How is it that when you unsubscribe you cannot visit the work that you've paid for? I feel like I'm being ripped off. My email is [protected]@gmail.com.

The Good

It may give you some answer support sometimes.

The Bad

[censored] service that half the time provides outright wrong and/or no actual explanation of process.

Expensive service that charges a lot for what it is; more expensive than competitors.

Incompetent safeguard system that will almost 100% guarantee suspend your account under false allegations of being a 'shared account.' Complaints are disregarded and while you wait days for your account to be re-enabled, you won't get credited back for the days stolen.

Staff are untrained and essentially powerless to do anything... I don't even know why they exist. The staff appear to be only trained in 'The Three Fails,' defined as (1) Apologize; (2) Deny responsibility; (3) Deflect demands. Staff are expensive, and if that is all Chegg wants them to do then they would save money just by making a script for that.

Final verdict; [censored] company. Avoid at all costs.

I deleted my account May 5, 2022, and Chegg continues to charge and has charged me for June July August and September. Absolute robbery I tried contacting customer support, and they are absolutely useless telling me that they haven't been charging me when my credit card statement clearly says CHEGG INC has been charging me you guys purposely do this so that you can continue charging people and hope that they just won't notice you guys are committing fraud and its clear as day. Reporting this to the FTC clearly, I'm not the only one having issues like this you guys are systematically taking advantage of people.

Two major complaints, one possibly forgivable, the other not. Both together, however, they indicate a company that appears to make things deliberately difficult, milks things for all they’ve got, and generally should be regarded as fraudulent:

1. Created a subscription on one account. Chegg then ended up wanting that account security checked by phone. Phone was not there (I travel a lot and have several phones). Result: No access to the service I paid for.

2. Created a SECOND subscription on another account while out for travel — reason: see above (i.e. ridiculous “security” measures…). Cancelled the subscription immediately so it would last for one month only. Result: Can’t access the subscription I PAID FOR the next day. Instead, I am asked to ‘resubscribe’ because (surprise, surprise) the subscription was now set to have ended on the same day I initiated it. Oh, and resubscribing initiates a new month of subscription, because — well, because this is a company that clearly attempts to defraud customers in the hope that few will complain.

Don’t even get me started on the “experts” Chegg considers as such. They are almost ALL in India (or some other developing country) and probably make nothing for their often incorrect “solutions”.

Nice job, Chegg, but you ain’t fooling this hardened traveler!

I have been bilef 2 charged on my credit card and have no idea what the charges are for so I am disbursing with the credit card company. Contact me with information on these changes and if they are mine I will gladly pay for them

Doug Foran

[protected]

I recently purchased this product, I just want to cancel it please. I ordered this thinking it would help me in my classes, I'm simply want to just cancel this subscription of $19.99 monthly.

I ordered to get some help with my school cause it showed the information I needed then it wanted me to pay for it I ordered it then they didn't have what it said it had the call number to contact them is off said the number changed. with no way to contact them. No way to contact to get a refund and cancel. False advertising. I ordered it on 5/16/2022. I paid $21.35.

Iris Torrence

They are taking $40 a month out of my bank for something I didn't order

Hello,

My name is Gurpreet singh and user of chegg since 3 months. I have been paid this month and I will cancel for next moth but this month chegg is not working. can you please check it [protected]@GMAIL.COM Account on which I used chegg through this account?

Thanks,

Gurpreet singh

they unnecessarily flag and cheat customers by suspending accounts . every time i log in i will get an email that suspected shared activity and suspend the account. i use only from one browser and and one computer , still it keeps doing that .

very very bad they cheat

I had joined Chegg in January ...But did not get help for Questions i was looking for so my money was wasted. I unsubscribed.

Now i have an Assignment due on Tue...I see the assignment on Chegg but is NOT RESOLVED.

IF THERE WAS A ATTACHMENT I WOULD ATTACH MY ASSIGNMENT HERE.

I WANT SOMEONE TO CALL ME AND CHECK.

MY PHONE NO

[protected]

I want assignment to be solved before TUESDAY

Last month, I was debited for monthly subscription on the March 6,2022. I sent an email to chegg informing you of this debit and if you could be reversed because I actually do not need my account for any assignment at the moment. Specifically, I asked for total cancellation of subscription if the account was still running. Unfortunately, I have just been debited again just some few hours ago. This suggests the email i sent to you giving clear instructions to cancel was ignored and i deem this debit unauthorized. Hence, I seek a refund of this amount since you failed to cancel as per my request. Besides, I do not need the account for this month. Please let me know if you need any evidence of the email i sent requesting for cancellation. Thank you

Email:[protected]@yahoo.com