Chervon
Reviews and Complaints

After only a year my lawn mower battery stopped working. I called and waited on hold forever and finally gave in and requested a call back. I received the call back the next day at 5:12 in the morning. I then called again later that day and waited an hour to speak with a representative. The representative worked with me and told me she would email me with the next steps. I received an email to register my mower, but no steps for a battery replacement. I then called again and this time waited over an hour and a half to finally speak with somebody. That's extremely frustrating, their product failed not me and I have spent over 3 hours on hold for nothing so far."

I have reached out to ego for almost a week. During the week I have spent hours on hold and have left messages, emails, selected to be called back and not a single call on a simple defective battery that's under warranty which I purchased from Home Depot. Home depot won't help or honor it because they no longer carry this product. I need someone to call me or please or pick up every piece of Equipment I own from ego and return my money. I believe at this point I am so frustrated at the lack of customer service that I'd prefer that. I have all my receipts and will no longer refer friends or family to purchase this product. I don't know what's happening with Ego. I put some great reviews and I'm very disappointed at the way they are handling their customers now.

I bought an Ego snow blower, lawn mower, and weed wacker from a retailer. The snow blower was to come with two batteries, but only one arrived, rendering it useless. I contacted the retailer immediately and also sent an email. The retailer tried to reach EGO for the second battery, but after days of calls and emails, there was no response. I returned all EGO items I bought and will switch to a different brand of yard tools. Recently, I found out the retailer stopped selling EGO products. Their return policy saved me from losing $2k on unusable products. EGO showed no concern, so I've lost interest in their products.

same thing. same thing. By far the worst customer service i have ever dealt with if you can even get to talk to anybody. I mean it, the worst i have ever dealt with. Have you read the reviews on this company? its all the same.there needs to be a huge class action lawsuit against EGO POWER! The last customer rep i talked to(which was worthless) sounded as she was in her house as i could here background radio or tv noise and also dogs barking. EGO POWER you have to be kidding me and everybody else with your lies about how good your product and customer service is.Your lack of interest in caring for your customers (and believe me i tried to give you a chance to fix this) speaks volumes about your company. I feel the way your company does business gives me permission to tell my friends and every retailer who sells your products the truth. And believe me I'm going to. You deserve negative stars!

Terrible customer/warranty service. I purchased a brand new *** with a 10ah battery. The battery died in less than two months. It is now over a week later and 3 discussions with customer service and still no battery has shipped. Now, I am told I have to wait another 15 days to receive the battery. Along with many excuses for the incompetence. I asked to speak with someone who could escalate my concern, even though my second call last week was marked escalated. I was told I would need to wait 2 days before someone could call me back. I asked for a shipping label to be sent so that I would know when the product was shipped. I was also told the start date for the warranty on the new battery will back-date to the day I bought the lawnmower. This is unacceptable, so not only are they reducing the warranty on a new battery, but they are also shortening the warranty, by delaying getting a new one to me.

I bought a 56-Volt Lithium-Ion Cordless 15" String Trimmer on 27 June from a retailer. This trimmer was a dream. Light, powerful enough, and the battery recharged quickly in less than an hour. Unfortunately, it only lasted two months. Today (25 August ), the battery failed after 15 seconds of light use. When I tried to recharge it, the charger wouldn't show the green 'charging' indicator. I attempted to contact customer service multiple times and left messages without a response. Seven hours later, I'm considering giving up for the night. I'm disappointed that the retailer stocks products from EGO, a company with poor customer service and terrible reviews. Their ComplaintsBoard.com rating is an 'F', and the Customer Review Rating is 1.39 out of 5. I'm contemplating a class-action lawsuit and discussing further steps with the retailer.

Did my research up front as usual. The EGO brand was highly rated for performance. I should have also read the reviews regarding their service dept. Never thought that a brand new weed trimmer would stop working in less than 2 months. Called the one and only number available for customer service and was on hold for an hour prior to speaking with a company rep. She checked the condition of the battery over the phone and said it was working properly but she would have to transfer me to another dept. to check the rest of the unit. Was on hold for more than 2 hours listening to the annoying hold button music. Finally hung up. Contacted a local Home Depot and delivered it to them for the repair.(I should note that the unit was only days out of full replacement warranty) It has been at the Home Depot for 2 months waiting on parts. Very frustrating since the grass just keeps growing! Will not buy another EGO brand product. Lesson learned the hard way.

I have a three year old self-propelled EGO lawnmower that no longer self-propels. I dropped the mower at an EGO approved repair shop for warranty repair on 8/25. The proprietor of the shop tells me that he is unable to get parts to fix the mower and has spoken with his sales rep to request new replacement mowers if parts can't be available. No movement apparently on either parts or replacement mowers. Apparently I am not alone with warranty issues as this one small repair shop has received 15 mowers in the recent past for warranty repair and the proprietor has stopped taking in EGO mowers to repair. After reading other reviews on ComplaintsBoard.com it seems that this company has a chronic problem with warranty servicing. It is a shame that the company is so poor on customer service since the machines are quite nice while they work. This is a major disappointment but at least I have my 17 year old TORO gas powered machine to fill in while I await service on my EGO.

Our *** mower was purchased in 2018. This past summer the self propel stopped working. The mower is still under warranty.We contacted *** and were directed to take the mower to an authorized dealer/service center. The service tech said the mower can't be repaired and would be replaced. That was about 10 weeks ago.We and the service center have contacted *** very, very, very many times. One customer service rep said there are brand new mowers of the same year and model in a warehouse and one would be sent to replace ours. That was over three weeks ago.Today my husband called *** to find out if the new mower was shipped. They have no record of any issue with our mower. We called the *** authorized service center and were told they have SEVEN mowers waiting for replacements. They are as frustrated as we are but they can not get *** to send the replacements. They can not reach *** Corporate, only the customer service phone number. *** is nothing but lip service.We have one other piece of *** equipment purchased before this problem but we will never buy another *** product as they do not honor their warranty.

Last Year on March 30, I purchased a well-known brand trimmer, charger, and battery. I used it throughout summer 2020 and took great care of it, storing it in my basement at season's end. Come April , I needed to do yard trimming, but the trimmer wouldn't power on. I've been trying to reach the manufacturer's support with no success. Calls at various hours and messages left were all ignored. Once, I waited on hold for nearly 3 hours, but no one picked up. I appreciate the tool's quality, but it's now broken, and I'm supposed to have 4 more years of warranty. With such poor support, I doubt it'll be fixed. I spent $435 in vain. I advise against purchasing from this brand. Their customer service is non-existent. I'm considering joining a class action lawsuit if one exists.

I love my *** mower and had a wonderful first summer using it, but it had started to quit midway through mowing my small yard and by the second summer I couldn't even get through my back yard without repeatedly waiting when the mower would stop. After contacting ***, they told me to return the mower to *** so they could ship it to *** for repairs. I spent eight weeks using an old-fashioned manual push mower (I'm 90+ years old and this was *** easy for me). When the mower was finally returned, the same problem with the mower stopping after just a few minutes occurred. *** sent a new mower and the box had disintegrated by the time it arrived, so they instructed me to dispose of the old mower. The new mower did better, but I thought it must be overheating or something (again, my lawn is *** SMALL), but I managed to limp through the rest of the summer. This spring I saw *** batteries for sale at *** and decided to invest in one. I first tried it in the old mower (it sat on my deck all winter waiting to be hauled off when I had enough junk to warrant calling the junk dealer), and it fired right up and ran like a champ. It's run great all spring and summer. So, in essence, they put me through *** last summer when all they needed to do was replace the battery. "

I purchased my ego self propelled mower in May and weed whacker. Problems arose fast with battery on mower, after much time on the phone, FINALLY helped me and sent a battery. (That battery that was replaced now needs to be replaced!) Next the mower acted up, after hours/days on the phone, weeks later I received a new mower! Im on disability with MS, so hiring someone to mow my lawn is not an option with monetary issues. Now I have the replaced mower, and once again the battery is dead. So of course the warranty is up, calling customer service doesnt help Hours on the phone, and the sales person whose name I couldnt understand told me she couldnt help me. I ordered from one of the designated sites ego sent me too, after waiting for the battery it didnt work on the mower. It wasnt an ego mower battery but a generic brand. So now going through the process of getting a slip to return it and sending it back is a hassle. Also having the grass long isnt fun. Ive never dealt with a company that totally disregards you after youve purchased an item from them! By the way besides the mower, weve purchased a Weedwhacker and an edger, with ongoing problems. Im pretty much in the dark with a mower that has no battery, no resolution for me here. And worst customer service in history.

This review is for the *** two-stage snow blower, Model SNT2400 series. I had the snow blower for 1 1/2 snow seasons before the motor failed. It failed because a piece of hard debris thrown into the sidewalk by the snow plow went into the snow blower and jammed between the impeller and the opening to the chute. It all happened in a couple seconds, the debris was buried in the deep snow and I never saw it. The motor came to a sudden stop and evidently got ruined right then. The shaft for the impeller and the auger comes right out of the motor, direct drive, no belts and hence no shock or sudden stop protection. I'm not sure how a person could predict or know when that type of thing might happen. After several calls to the *** Customer Service number, it was evident that nothing would be done, the 90 day initial purchase period was long over and they also suggested that they would consider this event as customer misuse which would not be covered under warranty. The shop I purchased it at which is an *** authorized service shop discovered the motor was ruined and a new one would cost $400 plus installation and it was on indefinite back-order. Mine was the first one they had torn down and they said they had never seen a two-stage snow blower designed like that. It seems like a design flaw to me. Because we get a lot of snow in the area I live in, I could not wait months for a repair and so I purchased another two-stage snowblower. I would not recommend purchase of this *** product.

The worst products I have ever owned, PERIOD! I first bought an EGO blower that came with a battery and charger. I liked the power so much that shortly after, I bought their weed eater with a battery and charger as well. I figured hey, Ill have two batterys to work with so I could do the front and back yards the same day.Shortly after buying the weed eater, the battery for the blower wouldnt last 30 seconds, THIRTY SECONDS! I thought what the heck, how much could the battery cost? The battery is almost as much as the whole *** package price. The last I checked they were $265! I figured well Ill use the other battery for now. It didnt take me long before it just made me so mad that I reached out to their customer service. The girl says well sir, it is out of warranty and theres nothing we can do. What a load of garbage.Today, we have company coming over. I went out and mowed front and back. (By the way, I do NOT use their mower. I had the sense to read those reviews first.) After mowing, I grabbed my weed eater and popped the battery in and squeezed the trigger and nothing, not even one spin. Just silence!Dear EGO, I will spend the time trashing your company and its products from here on out on every platform and yard care type websites I can. I see that I am not alone in my feelings or experiences with your horrible, horrible products. Your company is clearly set up to take advantage of hard working people who take pride in their yards. Shame on you. I hope your company is circling the drain and eventually makes it to where it should be the sewer.One angry EX customerRick

EGO's products are only "OK". For the most part, I'm reasonably satisfied with my self-propelled mower. But like many people have experiened, I ended up with a battery that didn't even last two years. It now only lasts half as long (or less) than when I first got it.And this is where the company falls short: Their customer service is AWFUL. First it took me TWO DAYS and multiple calls to eventually reach somebody. I went through a ton of steps to debug the issue, and yes, it was confirmed I have a bad battery. The service person logged a request to get me a new one.Well, it's now been a MONTH, and no battery. I just called again today, and after 2 hours finally got a call back. Was told that "We couldn;t order a battery at that time because they were not available". What the heck? How can you not be able place an order within your own company? I am pretty sure my warranty issue has been in limbo for this entire past month.I am now supposedly going to get called back tomorrow with a status update.The amazing thing here is, battery-power is literally the ONE thing this company sells, yet they cannot get me a battery in an orderly manner. I have no idea how long my replacement is going to take. Meanwile I am limping along on a battery that hardly holds a charge, and mowing my small lawn now takes three different charges to complete.Some day, when my mower wears out and I'm eventually due for a replacement, I will most likely end up skipping battery power and going back to a gas mower. It's sad, I was hoping to avoid a gas mower for the home we live in now. But this company for sure is horrible and I do NOT recommend anyone invest in their products. You'll regret it.

In June I went to a local store and purchased the self propelled mower, leaf blower and string trimmer. I was so impressed by their performance that since then I have purchased Power+ power head system with the edger and the cultivator. I have also added the Power+ Brushless hedge trimmer to my arsenal. The later items were purchased at other retailers since the initial store dropped the Ego line not long after I made my initial purchase. I have been so impressed with the entire line of Ego products that I am even considering replacing my current riding mower with the Ego riding mower. Then something happened that has totally changed my opinion on the Ego company. Two weeks ago I had a battery failure on my 56v 7.5A battery. I looked up the warranty info on their website and it says that the batteries are covered for 3 years from the date of purchase. My battery has a date of November on it, which in my mind, indicated that the battery is only 2.5 years old compared to the made on date. It's only 2 years old when looking at the purchase date. I called the warranty service and asked what the procedure was for replacement and was told to register the product, if I hadn't already, and file a claim online in addition to uploading the original receipt. That is where my problem lies, I have no original receipt. I've never had any issues with returning items at the store in the past so I didn't save the receipt. My mistake big time... a $369.00 mistake. My issue is that the battery is clearly within the warranty period duration based on the made on date that is printed on the battery. Receipt or not it hasn't lasted the warranty period. I like the products to the point that I have invested several thousand dollars into their product line and was considering investing several thousand more. That mindset ends today.

I purchased an Ego Power 21" lawn mower from Ace hardware store on 5/22/22 and registered my equipment the same day. On 6/26/22 the lawn mower wouldn't work at all. I called and started a warranty claim from Ego Power and they said since there was no repair places near me they'd send another mower to me and I would need to return the broken one after. The case was escalated because the mower purchase was only 34 days had passed. The lady told me to call back Tuesday the 28th for a status update. They had no update to give me. Just said when it ships I'll be sent an email. Two weeks passed and I called again and again they tell me there was no update to give. I told them what the first representative told me and that it would ship in less than a week because it was escalated. They said once it ships I'll get an email. Any idea when I ask? No They don't know. I ask for a supervisor who says they same thing they don't know when it will ship and there's nobody that can tell me when I'll get my replacement mower. So here I am on 7/29/22 and once again called for an update and they say again they don't know. I want my replacement mower or my money back NOW! I paid almost $750 for a mower that worked 33 days and nobody will help me. Ego lies to their customers and will not stand by their warranty! So I'm stuck and out of money fighting with a company that DOES NOT CARE TO HONOR THEIR WARRANTIES!

I wanted to upgrade my Ego single stage snowblower to an Ego 2 stage snowblower. I went to research the 2 stage snowblower on Egos website before deciding to purchase. On the product web page, there is a Where to buy link. I clicked on that link and was directed to Prairie Power Center at ***. I called them and confirmed that they had the model I was looking for in stock. I purchased the blower on 12/29. I first used the blower on 1/23/2022 and discovered an alignment issue. I called Ego to start a warranty claim. But Ego claims the dealer that I was directed to on their website is not an authorized dealer. Ego lists Middleton Power Center as an authorized dealer, Prairie Power Centers sister location, owned by the same owner. Yet Ego is telling me they wont honor the 5 year warranty on this $1,400 snowblower since they dont have the *** Power Center listed as an authorized dealer. I registered the snowblower with Ego the same day I purchased it. I did everything possible to purchase the snowblower from an authorized dealer, but because of an error or glitch on Egos end, I dont have a warranty on this product. I am trying to get Ego to honor the warranty or give my money back. This is their error, not mine. Ego needs to honor the 5 year warranty they advertise and not hide behind policy for their mistake.

I bought 2 outdoor power tools from a company, both with identical batteries. The first, bought in 2019, had its battery fail after a year. I got an edger in 2021 and used the same battery for both. Months later, both batteries failed. I contacted the company in late September for a replacement and was promised one since I had proof of purchase. On October 5, I was informed via email that my battery was unavailable but was offered an alternative with longer work time. Despite multiple follow-ups, I'm now told the replacement can't be sent and my specific battery is still out of stock. It's been over a month, exceeding the 15 business days I was quoted. I'm extremely disappointed with the lack of action and assistance. With two unusable tools, I'm unable to do my bi-monthly yard work. The company's lack of helpfulness and poor product quality have convinced me to never buy from them again and to share my negative experience in reviews. I have an email from October 4, 2022, promising prompt dispatch of a battery.

I am having a problem with an EGO lawn mower and EGO customer support. I purchased a new EGO self propelled mower on April 27, 2022 for $640. The third time I used the mower the self propelled unit stopped working. I called EGO support and after an hour on the phone they said I need to bring it to an EGO service center, which is an hour from my home. I dropped the mower off on June 2.This is when things go from bad to worse. After a few days I received a call from the service center saying they believe there is a faulty sensor and EGO was sending them a new sensor. A week later the sensor arrives, but it does not solve the problem. The service center also noticed that the battery on the mower was not the proper battery and told EGO I should be sent the proper battery. I later received a call from EGO saying they spoke with the service provider and will be sending me a new battery and a new replacement mower.On July 5 I received a package from EGO, but it was only the battery. I called EGO asking when I will receive the new mower and they said they were waiting for the service provider to complete the warrantee information. I called the service provider and they said they had multiple calls with EGO support and they completed everything they requested. Today there was another round of calls with the three of us and supposedly everything is completed - but I still don't have a replacement mower, and to be honest I am not sure if I ever will receive a replacement.

On July 16th we purchased a brand new Ego Power 21" Select Cut XP Mower (LM2156SP). After a handful of uses (four or less) the self propel function stopped working. We continued to use the mower the rest of summer without the self propel feature. On March 1st 2022 we filed a complaint with Ego and were advised to drop the lawn mower off at ***) on March 3rd 2022. Since March 3rd we have called the repair location every couple of weeks and the response is always the same. "We're waiting on a part." Our lawn mower has been in the possession of the repair facility for FOUR months now and the status HAS NOT CHANGED AT ALL. We have had to pay someone $60 to cut our lawn three times now after being cited by our HOA for tall grass and weeds. We cannot even use our Ego weed eater because we were required to drop off our Ego mower WITH the battery on March 3rd so we have NO power source for any of our other Ego tools. As of today, neither Ego or Ace can provide us with an ETA on when our lawn mower will be repaired and returned to us. The fact that the part they require for repair has not been shipped after FOUR MONTHS is mind boggling. At this point we would like to demand either a full refund for the $700 mower we purchased or a voucher for the purchase/replacement of another Ego Power 21" Select Cut XP Mower (LM2156SP) from Lowes to replace the lemon we received which we do not even have in our possession any longer.

I received an Ego Nexus about a year ago and recently had problems with it. The screen is locked up and I can't do anything with it. I contacted Ego last week and an agent picked up and said hello and started typing. He kept telling me please hold on for a minute. He never asked me a single question. This went on for about ten minutes. He then asked me what was wrong and I told him the screen seemed to be locked. He then said I see you received it as gift, you can't get this serviced without a proof of purchase. I informed him that I received it as a gift and the date of manufacture on the unit was October (well within the three year warranty). He said that didn't matter and that I would have to pay for service. I then decided to try another agent this week and this girl asked me a question... Put me on hold for few minutes, then came back and asked another question..put me on hold for a few minutes.. then came back on. This went on several times.. Then she said this will need serviced but you have to pay. I said the date on the unit is well within the 3 year warranty period. She said that didn't matter. I think this is absolutely terrible service. What am I suppose to do if I received this as a gift and no longer talk to the person that bought it for me? Why do they put the date on the unit showing date of manufacture if they aren't going to honor that it is within the three year warranty period. I simply wanted this unit repaired so that I could use it again.

As a loyal customer, I bought an EGO string trimmer from a local store in March . Right from the start, the trimmer line would retract during use. After months of back-and-forth with customer service and trying all their suggested fixes to no avail, they advised me to buy a new compression spring. I got the spring from Parts Warehouse as recommended, but the problem persisted. Contacting EGO again on September 16, 2022, they said I needed a new head unit costing over $50. A manager eventually sent me a head unit for free, but it didn't fix the issue. EGO then directed me to a local service center, which was closed both times I visited during their posted hours. With a 5-year warranty, I've exhausted all troubleshooting steps, replaced parts, and spent hours with customer service. I'm seeking a replacement or credit for a new unit.

As a loyal customer, I bought an EGO string trimmer from a local store in March . Right from the start, the trimmer line would retract during use. I repeatedly contacted customer service over months, trying all their suggested fixes to no avail. They then advised me to buy a new compression spring, which I did from Parts Warehouse, but the problem persisted. On September 16, 2022, customer service told me to purchase a new head unit. After escalating the issue, a manager sent me a head unit free of charge, which unfortunately didn't fix the issue either. Ego then directed me to a local service center, which was closed both times I visited during their posted hours. With a 5-year warranty, I've exhausted all options, including numerous calls and part replacements, without Ego honoring their warranty. I'm now seeking a replacement or credit for a new unit.

My Ego lawnmower is 3 years old. I am experiencing problems with it and have contacted their customer service several times without resolve. It is supposed to be under warranty for 5 years. The first place they directed me to take it for repair was surprised that they sent me there as they do not do repair. The second place said they no longer do repair as Ego owes them $4000 and they cant get parts. They then suggested I take it somewhere in *** even though I live in ***. I refused to make the drive so they told me to have the blades sharpened as if that would help the performance of the machine. Im very frustrated. It takes hours out of my day each time I contact them. They put you on hold forever. All I want is for someone to fix it or they should replace it. They mower starts out fine. After a few minutes the lights on the top of the mower start switching from green to yellow to red. . They should be green. Once they turn red and start flashing the mower will stop. I have to then let it rest a while before starting it again only to repeat it all over again. I think it over heats. On one of my many calls to Ego they walked me through tests on my battery and determined that its okay. This leads me to believe that its a problem within the machine itself. Im tired of the run around and would like some resolve. What good is a warranty if you cant get service. If they cant service it in my area they should replace it. I am an older single woman and I love the convenience of the cordless mower. My mower is the 56 volt lithium ion cordless mower 21. I would certainly appreciate your help in this matter. Thank you.

I bought an EGO power Lawnmower for $400 in May at a local store. It came with a 5-year warranty. I was informed that the batteries have a 3-year warranty. Last summer, I returned the mower twice due to defects. It took weeks to get it back each time. The first return didn't fix the issue, but the second did, repairing a faulty switch. However, I barely used the mower last summer. The battery was stored indoors. This summer, after three successful uses, the battery lasted only seconds on the fourth. Ego's customer service diagnosed the mower as defective and sent a new one without a battery or charger. The original battery in the new mower lasted the same few seconds. Ego then told me to buy a new battery for $250, despite the original mower costing $400 with a battery. The packaging for the new mower was discarded. When I refused to buy a new battery and mentioned the missing box, Ego said I'd be charged for the new mower if I didn't return it. This seems like a tactic to make me purchase a new battery.

I bought am EGO model Model #LM2156SP mower at *** on 9/3. It soon started having a problem where the right rear wheel would lock up after turning, when I tried to go forward. I would have to back up to get it to release so I could go forward again. It got worse during the mowing season. I have tried several times to get EGO to repair or replace it, and they ask for more information, and then ignore it. I called again today after not hearing back from my last email. Today they asked for my problem again, then put me on hold to look up a service center. She came back and said there were no service centers in my area, so I could buy a replacement wheel and pay for it if I wanted to do that. I am outraged! I don't even know what the problem is. It may be in the drive gears. That is not a warranty! If they can't provide a place to get it repaired, then they should replace it. They refuse to do that. They have made several excuses, like I may be putting too much pressure on it, it's normal, etc. I'm not putting too much pressure on it. I'm 69 years old, and I've been using push mowers my whole life. Basically they sell a $700 mower, with a supposed warranty, and then tell me there are no service centers nearby, so I have to buy my own parts. That is completely unacceptable! They should just post a notice in the stores that there is no warranty, so we would know not to buy them! They didn't even tell me where a center is, and offer to let me take it to any center! I found some others on the internet having similar problems. I will attach the receipt, the e-mails, and a printout of an article about some others having the same problem, and what one owner found to be wrong.

November 14 I ordered an *** Power Plus 2 Stage Snowblower through Lowes. Upon using the snowblower for the first time on December 17, I discovered that the unit was defective. The unit shows a low battery indication even when the batteries are fully charged. The unit does not run for nearly as long as advertised prior to the need for recharging due to this issue. I tested this with two different sets of fully charged batteries and had the same problem. I immediately contacted *** Customer Service to notify them of the situation in mid-December and was told that I would be sent a replacement snowblower, and a shipping label to return the defective unit. Two weeks later I had not received an update, and called customer service again. This time I was told that the engineering department would need to verify the issue prior to sending a replacement, which would take two weeks, plus an additional two weeks to send the replacement if they found it warranted. I explained this was not what I had previously been told, and that was unacceptable, but customer service did not assist me. The next time I called and explained the issue the representative agreed that the unit was defective and stated I would be receiving a replacement. It has now been over a month and I have yet to receive even the tracking information. I called customer service 1/30 to inquire about the status and was told that they needed to check with the Shipping department, which is closed until Monday. I explained that was not acceptable as this issue has already taken too long to resolve, and that I needed a working snowblower for an upcoming blizzard. The representative was rude, unwilling to help, and hung up on two separate occasions.

On 08/06 /19 I purchased EGO 21 self propelled lawn mower LM2102SP from *** On 10/01 I started having problems first with 7.5 battery and soon after that self propelled feature stop working. I was never impressed with this lawn mover as it always left uneven cuts and half of the features didnt work as advertised (faulty designs like bagging and defective side chute that clogs machine). But convenience of battery operated lawn mover and big investment in this tool and many other tools prevented me from doing much about it. Other tools worked fine so I decided to live with it and do my best with what I have. I must admit that EGO handled battery warranty call without problems and I got replacement battery relatively fast. However, my problem with self propelled feature that started soon after was not a quick fix at all and it is still not fixed. They directed me to the official repair shop which is located in the next town and one hour drive in one direction. They are still repairing my mover. Each time I am asking when mower will be repaired I get information that they have one technician and a lot of repairs. EGO representatives are completely useless in this process. Supervisors are just poorly trained and rude while offering no solutions. I spent money paying for other people to cut my grass while they were fixing this mower. Some of the explanations that they offered during these past few months were like wrong part ordered, and than finally they got a right one and will be done in the next 10 days. One after another these promises failed to produce any results. I believe that they need to look into their deceiving warranty process and make good on their promise. It is not alright to let their customers wait for months to get their tools serviced. Especially when initially we were looking at approximately 2 weeks repair period.

Product and service quality are awful: Lawn mower LM2135SP doesn't always start especially if you take a few minute break between cutting front and back lawns. At times taking upwards of 20 minutes to re-start OR cause me to go use my 18 year old reliable lawn mower instead of wasting more time. The sensor in the extended arm where the locking connection is poorly designed. If it is off by a hairline it will not power up (there is play in the arm at the connection point even when locked in place, rendering the product useless. The cutting leaves a center ridge line regardless of speed or overlap from one cut path to the next, even at proper cutting heights. Mulch clipping discharge is also inadequate. Customer service was unhelpful, providing little assistance or options. I purchased this from a local dealer in Commerce, an authorized seller, yet Ego Customer Service states this dealer can't service the product, only sell it. I would have to take it to another service provider, which is inconvenient. I wouldn't have bought the product if I knew the shop couldn't service it. Taking it elsewhere as Ego CS suggested adds complications towards resolution. Requesting to speak to a supervisor at Ego was denied by the CS rep, who insisted on the repair shop process. I don't want a repair or a replacement, just a refund so I can avoid the company and their subpar products. I'm also considering returning the string line trimmer and the stick edger. A full refund and disassociation from Ego Power products would be appreciated.

Date of transaction: November 11, 2022 Amount of money: $1,413.74 *** Electric Snow Blower. Stopped working under warranty. This blower is known to have a weak motor drive. The business committed to provide review by a technician at an authorized *** dealer. The authorized ***, where purchased, or an alternative independent machine shop. Both locations provided by the *** warranty department was unable to provide the work to repair. The nature of the dispute is the length of time, over 2 months, for the warranty department to finally decide and ship a new snow blower. Had to purchase a new snow blower due to the immediate need. Too many calls to the *** warranty department. Was put in between ***, ***, and the independent machine shop.Many case numbers were provided #***, #***, #***, #***. Upon asking the warranty department why a new case number was created on some calls? Was told the prior three were entered incorrectly but was assured the final case number was correct. At this point received a call from a Manager and was given a direct phone number. Feeling this should get some resolution many more phone calls to all three parties continued with no resolution. At one point the owner of *** asked if I had heard anything from *** that he could not get *** to answer his calls or requests for callback. The Manager of *** warranty's final call stated the independent machine shop mechanic was told to scrap the broken snow blower and for me to go and pick up my batteries. A new snow blower would be shipped. I stated at this point I did not want a replacement because I had to purchase a new snow blower and wanted a full refund. He stated that was not possible. Was told if I sell it the warranty is not transferrable. Received the blower the second week of January 2023. I cannot afford to own two snow blowers. I want *** to have the new blower, still in box, shipped back at their expense.